10589 comments found.
We are using an old version of your theme. We see the latest version is largely different, and understand things will break on update. Do you offer a service to update the site for us? We understand this would be paid.
Hello, we don’t have such of service. Please follow all the step in this documentation and be sure you have a backup of all your files and your database. https://favethemes.zendesk.com/hc/en-us/articles/360041699952-How-To-Update-Houzez-2-0-From-Old-Versions Kind regards
Thanks. We did look at that article, and did restore our backups, a lot of parts of the site broke, but it looks like they need to be manually changed? Rather than automatically changing through upgrade. I.e. a lot of the theme architecture has changed at some point in the last 18 months? We are trying to go from Version 1.8.4 to Version 2.3.3. Is this possible? Or too old perhaps?
Hello, it depends on the customization that has been made. Sometimes it requires some manual adjustment. Contact us here https://favethemes.zendesk.com/hc/en-us/requests/new and we check your website.
Hello, I need access to the slider revolution demo. Where and how can I get them? Thanks
Hello, if you need a slider from some of our demos you can request on our forum here https://favethemes.zendesk.com/hc/en-us/requests/new Kind regards
Hello! There is a bug in custom url taxonomy. I created a new status with a customised url. But custom url doesn’t work! Please, can you check?
Check out the screenshot! http://housevillas.it/status-taxonomy-custom-url.jpg I await for a responseBest regards!
Hello, it’s working on our demos, please open a ticket here https://favethemes.zendesk.com/hc/en-us/requests/new and share your admin login so we can check your settings. Thanks!
Can I connect with Zapier to a CRM?
Yes, you can connect
Is there any more info on the add-on to import with Allimport?
You will get documentation after purchase
Hi, is it possible to show an slider including all property images instead of one single image in the listings?
No, this feature not available yet
Do you have Bulk Import Properties feature for this theme?
Yes, you can import CSV/XML file using WP All Import plugin + Houzez csv xml import addon
Do you have video to show us how to do this?
Hello, contact us here https://favethemes.zendesk.com/hc/en-us/requests/new I will send you the tutorial via email. Thanks
I buy your theme a few months ago but I didn’t use it, Now I am changing my website, What is the problem I am facing now
01 – Website main slider not working (Oops…Slider with alias news gallery2 1 not found.) How I fix it, Kindly guide me here I can do it,
02 – Slider Revolution is Asking License Key (I see here comments section you mentioned its with the theme coming no need to pay) My suggestion is you should give with the download link all the necessary License Keys
03 – My support ticket is expired, But 2 days ago I activated my Theme
Request your support …
Hello,
2. Plugin license is explained here https://favethemes.zendesk.com/hc/en-us/articles/360041174312-Houzez-Plugins
License codes for WPBakery and Revolution Slider are not included. However, both plugins are fully functional and you can use them freely. The activation code is required only to get a plugin update from the plugin authors. This is the Envato policy. Furthermore, the authors of those plugins don’t allow any theme developer to provide the Purchase Code of their products. We’ll provide you plugins latest version within theme updates so your website will always updated and secure.
3. Please purchase a support extension to get further support. According to the Envato support policy, renewing support is required for further support. Please follow this link https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Thanks for your understanding.
Hello. I am really interested in buying your theme. I just have one question: Can I somehow, with this theme, send an updates to every user for every change (price modification, new pictures, not listed anymore etc..) if he marked the property as Saved (Saved property, not Saved Search)? For example, I am marking some property as Saved and I need to receive every new update that will happen on that exact property. Is this integrated? How can we do that? Thanks!
You have to make little customization to achieve this
Where to make the customization? If I can achieve it with your template, I would buy it because I need that feature. Please for explanation. Thanks
Hi,
Please register at our support website and ask your question over there, so that we can assist you properly.
Regards
Hello, my website is multi language, when i translate dashboard from theme options it reflect in both languages and when translate in loco plugin some words not appear translated like Dashboard menu
https://prnt.sc/xi6u16Thanks
Hi,
Please register at our support website and ask your question over there, so that we can assist you properly.
Regards
i bought the Houzez theme, i need to do a modification in to my website, I have some questions about Houzez real estate theme, some one can help me please ?
yes i know that all the data in the WordPress database, i found some details like name and description because it stored like posts, but, it hard to get All the properties details like property_type, status, images, ... and more, can i have some help to get those informations ? thank you
Hello, I apologize for the late response. Please contact us here https://favethemes.zendesk.com/hc/en-us/requests/new exaplining all the modification you need. Kind regards
Hi. Being new with purchased theme development, I have misused my purchase code on a test site to discover and learn coding with the theme.
Now I am working on the final web site in the right environment and the right domain name. But I am not able to activate the Houzez’s theme again. I’ve noticed after checking the policy, that it’s not possible to have 2 sites activated with the same purchase code.
Please what can I do, to activate the right web site and right domain name with my purchase code ?
Hello, I apologize for the late response. Please contact us here https://favethemes.zendesk.com/hc/en-us/requests/new and we activate it for you. Kind regards
Hello, we have a little problem with the forms on the home page and contact. When we fill in the form and after validation we have an error that appears:
{success envoy\u00e9 avec succ\u00e8s!”}
Although we have added in the options a redirection to a page that we have created. does anyone have a solution? thank you so much
Hello, I apologize for the late response. It would be better if you open a ticket on our support forum and provide your admin login so we can check your settings and get back to you.
Support forum https://favethemes.zendesk.com/hc/en-us/requests/new
Kind regards
Hi, I see you are implementing Zapier integration – when will this be available? Thanks
Hello, on the version 2.3.0 has been added this new feature.
[New] Webhook URL support for Property Agent Contact form, Add New Property form, Now forms data can be feed to services like Zapier, Zoho CRM etc.
Kind regards
quick question on lead generation. Is it possible to see the number of leads received by an agent? Can you see that within a time period e.g. number of leads received per week or month? Thanks
Hello, at this moment those statistic are not available. Kind regards
The best template that exists !! I love it!!! Thanks to support for the great help and speed.
Thanks 
Hi,
I was developing a site using houzez. I noticed that your property detail page adds 2 H1 tags in the output. So I went back to your demo sites and checked there. It is present even there. Example: If you see page source for https://demo01.houzez.co/property/renovated-studio/, you can see two H1 tags available : view-source:https://demo01.houzez.co/property/renovated-studio/
This causes negative SEO effect. Could you please verify & fix this issue in upcoming updates?
Hi,
Please register at our support website and ask your question over there, so that we can assist you properly.
Regards
Hello … When I want to add a property … a message appears, the user is not authorized to do so .. It is necessary to obtain a higher validity
Contact on support forum with website link and admin login, our team check your site settings
Hi there, is it possible to send messages from users ONLY to admin, not to agent?
Hi,
Please register at our support website and ask your question over there, so that we can assist you properly.
Regards
Hello when I try to save the following setting nothing happens so what i have to do ? theme options -> add new property -> Display Drop-down Menus -> yes
hello can you answer me please
Contact on support forum
