23248 comments found.
Hello, @hewal02,
Please go to Porto >> Theme Options >> Header >> Header Type and you will find the “Header Builder in Porto Template Builder” option selected from there:
It means that the header is coming from Porto >> Template Builder >> Header, so you have to go there and finds and edit the Custom Header as showing below:
After editing it, you can easily change/modify/remove anything as per your requirements:
Regards, P-THEMES.
Hello, the BLOCKS section have disappeared from the wordpress panel, i cant’ find it anywhere. Do you know maby why this happened? -> https://snipboard.io/PayC9s.jpg
Hello, @BLOOMCOSMETICS2017,
Really sorry for all the inconvenience you faced, we have found a workaround for it and implemented it with our latest update 6.0.1, so, please update your Theme to the very latest version 6.0.1 and check back, you will find all of your Blocks back into Porto >> Page Builder as showing below:
Changelog:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Regards, P-THEMES.
How i can change ‘out of stock’ text color to red, ‘available to backorder’ text color to orange and ‘in stock’ text color to green?
Hello, @Jettools,
Can you please set the three test products on your site one with out of stock, one with available to backorder, and one with in stock, and share those products URL’s and the screenshots of the text’s as well so that I’ll check and provide you the Custom CSS code to change the color.
Regards, P-THEMES.
in stock: https://jettools.fi/tuote/jet-jdbs5-laikka-nauhahiomakone/ and screenshot: https://ibb.co/yXZ2LZj
available to backorder: https://jettools.fi/tuote/jet-jpt-410-hh-oikotasohoyla/ and screenshot: https://ibb.co/PQHvy5N
out of stock: https://jettools.fi/tuote/jwss-18b-lehtisaha/ and screenshot: https://ibb.co/w0cJVcG
Hello, @Jettools,
Thank you very much for providing me the necessary info 
1. In Stock: Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
.single-product span.product-stock.in-stock span.stock font {
color: green !important;
}
2. Available to backorder: Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache
.single-product span.product-stock.available-on-backorder span.stock {
color: orange !important;
}
3. Out of stock: Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
.single-product span.product-stock.out-of-stock span.stock {
color: red !important;
}
Regards, P-THEMES.
Out of stock and avalaible to backorder texts are working now correctly but i didnt get the green text for products in stock.
Hello, @Jettools,
The above-given Code is working for me, If it is not working for you, then please contact us via our support system with your site WP-Admin Login details so that we will check and solve the issue for you on your site.
Regards, P-THEMES.
HI, we have this theme but by every update we notice that the product properties dissaeapper and we have to enter for all the products again. how can we solve this?
hi, it seem it has nothing to do with the theme! my apology!
@Marketing-seijsener thanks for clearification for other Customer’s as well, and Sound’s Good!! that you have figured our your issue by yourself, you are the best
Hi
I will use a theme on Elementor Pro fixed footer menu Can it be added to all theme or is it specific to Theme Shop 37? Attach an illustration https://imgur.com/JIoFNShThanks in advance
Hello, @mr7777,
First of all, thanks for showing your interest in Porto WordPress
1. This will be added on all the Demo’s, It has an Option in the Theme to turn this ON/OFF
2. You have to create your own product page using Porto Template Builder, you can not change the position of the content in the pre-built layout of the product pages.
3. No, Sorry to say that but this is not possible, there is no such option in our Theme for this, you can try with any third-party plugin for this at your own risk, otherwise, this requires Customization.
Regards, P-THEMES.
Failed to validate code due to an error: HTTP 429. Please try again later.
Error 429 while entering the license code
autorization ok
Hello, @gigamarket24,
So it means your issue is resolved now?
Regards, P-THEMES.
“Your ip address is blocked as spam!!!” Why is my ip address blocked as spam? I can’t update my theme and I just extended my license.
Helo, @FatihO,
Please go to Porto >> Theme License and deactivate the Theme from there and then again activate the Theme with same purchase code, if the issue will still presist then please contact us via our support system with your site WP Admin Login details so that we will check and solve the issue for you on your site.
Regards, P-THEMES.
I can’t activate my license after this.
Helo, @FatihO,
Can you please contact us via our support system with your site WP-Admin Login details so that we will check and solve this issue for you on your site.
Regards, P-THEMES.
Hi, the javascript doesn’t seem to be working since I loaded the newest Porto theme updates. But maybe I’m supposed to put the javascript (header) on each individual page and I’m just not seeing the option. Please advise. I’m supposed to have a Paypal credit banner showing up on this page below the price boxes:
https://visiontopurpose.com/career-services-and-coaching/linkedin-help/Paypal gives us two codes. One is a javascript that should go between the <head> </head> and then on the page where you want the banner to show. I put the javascript on the Porto options under the Skin tab, then Javascript.
Then I placed the other code on that page… but nothing comes up. I’ve tried multiple times but it’s not taking the javascript. I’ve had some other javascript codes disappear when I updated the theme. My client is fine with leaving those other missing elements out, but would like for this to work so her clients can get the Paypal Pay Later – link working. Please advise on how to get the javascript working correctly. Thanks!
Hello, @madetobeunique,
You cannot add <script> tag in the custom js because of security issues. You need to add JavaScript code without <script> tag like this:
If your added code in “JS Code before head /head will not work then try to add it into the body /body” of theme options, it will work well.
Otherwise, you can try with any third party plugin which better meets your requirements.
Regards, P-THEMES.
Yeah that didn’t work (taking out the <script> tag)... I’ll look into some plugins. Thank you for the suggestion.
Ok, Sure, You’re Welcome!!
Is there any problem at favicons views? When I search my web site (kitapvagonu.com) on my mobile phone, I see default icon in Google results. I can’t see my web site’s logo. Is this problem related to Porto theme? Because now when I search portotheme.com I see same thing. There is no porto’s logo. By the way I already made all the settings.
*when I search on mobile
Hello, @onr_krkmz,
Can you please make sure that you have set the FavIcon from Appearance >> Customize >> Site Identity as showing below, if no then set it and check back after removing the browser cache.
Regards, P-THEMES.
I think you don’t read what I wrote. I have set all settings. There is only problem on mobile. When I search my web site I don’t see favicon in google results. On desktop no problem.
Hello, @onr_krkmz,
Ok, Then please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
Hello,
On mobile, the filters disappear: https://prnt.sc/xma66v I have just sortting options.
Also I saw that the filters on mobile are at the bottom of the page, and they look like on desktop.
These are my filters settings: https://prnt.sc/xma9ax
Hello, @thesuperstar,
Please go to Porto >> Theme Options >> General and turn ON the options “Show Sidebar in Navigation on mobile” as showing below, then your filters will show in sidebar popup.
Regards, P-THEMES.
It works perfectly now. Thank you!
You’re Welcome!!!
Good day,
I need to change customer login page text labels and need your help in this, probably providing a php snippet where I can customize.
I want to be able to change the text labels specially login text in both the page title and the button.
Thanks,
Hello, @SolutionsDev,
If you want to change/translate the Login page content, you have to change/translate it into the Theme and WooCommerce plugin language files. you can use the Loco Translate plugin for this. Please read the below-given article:
https://smartwave.freshdesk.com/support/solutions/articles/12000067270--41-how-to-translate-porto-wordpress-using-loco-translate-plugin-
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 09/04/2017. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
Hi,
Can I set a max height for woocommerce gallery – product page?
Also, when I click to view woocommerce image full screen, the images looks bad, very big. I want the images to be in the montitor frame, not to scroll on it.
How can I fix it?
Thanks!
Hello, @thesuperstar,
Sorry to say that but this is not possible with the help of Theme Options, as the image sizes can be controlled by the WooCommerce and also Images have been depending on the container size as well, and there is no option in the Theme for changing the container size, you have to change the layout of the single product page if you do not like the one.
OR
You can try with the below given Custom CSS code.
.single-product .product-thumbs-slider.owl-carousel .owl-item img {
height: 200px !important;
}
When you click the image to view it full screen, it will show the exact size of the image the complete size, and you can not change it, This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.
Regards, P-THEMES.
We do not sell digital content. How can i remove the ‘downloads’ box on the account page for my registered users? I have removed from WooCommerce > Advanced (no joy) I have set li.woocommerce-MyAccount-navigation-link.woocommerce-MyAccount-navigation-link—downloads to display:none; (no joy) I assume the boxes are auto generated from the woocommerce-my-account shortcode but ‘downloads’ remains even after flushing cache many times. Thanks in advance.
Also, do you have an option for ‘price from’ rather than price A-B for variations?
Hello, @paulcowling,
1. Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
.woocommerce-account .woocommerce-MyAccount-content .col-md-4.col-sm-6.col-12.m-b-md:nth-child(2) {
display: none !important;
}
.woocommerce-account .woocommerce-MyAccount-navigation ul li.woocommerce-MyAccount-navigation-link.woocommerce-MyAccount-navigation-link--downloads {
display: none !important;
}
2. Yes, we have, please check the below given screenshot, under Porto >> Theme Options >> WooCommerce.
Please watch the below given video as well: https://streamable.com/des17j
Regards, P-THEMES.
1/ Thanks for the CSS snippet guys, worked a treat. Wanted to try child myself but wanted to be sure these weren’t generated client-side first. 2/ Haven’t had any luck here, i think there’s a misunderstanding on the Q: prices currently show ‘£1.00 – £5.00’ under the product, i want to show ‘from £1.00’ – the theme options and video don’t touch on this. Cheers
Hello, @paulcowling,
1. You can try it into the Child Theme as well.
2. Sorry to say that but then it is not possible with the help of Theme Options, you have to try with any third party plugin or code snippets at your own risk.
Regards, P-THEMES.
help me with the color of my main menu i want to turn the text color to black and background to white here is the screenshot: https://ibb.co/XF6nFVj
help me how to remove the black popup above my header here is the screenshot: https://ibb.co/Pwv6Jsq . thank you
Hello, @kumitanaonline,
1. You can change the Color from Porto >> Theme Options >> Skin >> Main Menu as per your requirements.
2. You can edit, remove, change it from Appearance >> Theme Options >> General >> HTML Blocks as showing in this screenshot: https://ibb.co/Fnp3Zpm , This is actually a shortcode and you can use any of the element shortcode here as per your requirements.
Regards, P-THEMES.
hi I bought to licensed for my 2 sites the other one says invalid licensed . please help. thanks
Hello, @kumitanaonline,
Please go to Porto >> Theme License and try to activate the Theme again from there, if it will still not work for you then please try the below-listed solutions one by one.
It’s because your local environment can not access our servers https://portotheme.com & sw-themes.com
Please try to ping our servers and let us know if it works? If the above addresses are blocked by your hosting provider and your site does not ale to request these addresses then you have to ask your hosting provider to remove the restrictions and solve this for you.
OR
Please enable curl extension from the server this will fix your issue. This extension is required for the registration process.
OR
The issue mostly occurs when the server has any kind of restriction and do not allow you to communicate your server with our internal server for activation, so please ask your hosting provider to remove all sorts/kinds of restrictions from your account and deactivate the firewalls for some time until you activate the theme.
I hope that helps.
Regards, P-THEMES.
Hi There, I hope you are doing well..
I am facing some issues with Porto Shop 22. Here are they:
1- The subscribe button for newsletter in Footer is not centered with the field (EN & AR): https://i.suar.me/eXO03/m
2- I already changed the link for my account in header. But, I want to translate it also in AR version: https://i.suar.me/lVx3A/m
3- RTL Issue in order processing in Cart & Checkout Pages: https://i.suar.me/q29yl/m
4- The background of sections is not working as full width in RTL version: https://i.suar.me/N4Nl1/m
Best Regards
Hello, @Beshoj,
Can you please contact us via our support system with your site WP-Admin Login details because your site is on Maintainance Mode, so that we will check and provide you the solution for all your issues one by one.
Regards, P-THEMES.
Hello Team,
I want to report bug that happened after the last update, in fact, I can’t find the blocs section anymore and even the blocs doesn’t work.
This is breaking the functionning of the website.
Thank you …
Hello, @yassernachid,
Really sorry for all the inconvenience you faced, we have found a workaround for it and implemented it with our latest update 6.0.1, so, please update your Theme to the very latest version 6.0.1 and check back, you will find all of your Blocks back into Porto >> Page Builder as showing below:
Changelog:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 27/05/2019. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
How can I change mini cart url? i dont want to use “mywebsite.com/cart” url.
When i change endpoint url for cart. The mini-cart on the homepage still redirecting to “mywebsite.com/cart”
and this situation creates a 404 page.
Hello, @Fronar,
That must be the cache issue at your end nothing else, you have to go to pages, and finds and edit the Cart page, now change the url of that Cart page as per your requirements, finally check back your site after removing the browser cache and also try to add/remove the items from the cart and check back.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 24/05/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, where please can i design the sidebars individually. With the competitor theme The 7, you can customize them wonderfully by a few clicks. Under theme options the section ‘Sidebar – Widgets’ is completely missing. You must be able to simply select whether you want a border or drop shadow or other possibilities..
Hello, @medentis,
Sorry to say that but this is not possible using Theme Options, If you want to design the sidebar border, drop shadow, etc, you have to use Custom CSS for it.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 03/06/2020. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
Dear Team,
How to Hiden Feature image on single product > https://www.screencast.com/t/z433lQeCG9
Thanks
Hello, @imambudianto5,
You can simply remove the Featured Image and Gallery Images by editing the product as showing below as per your requirements.
OR
Share the product page URL so that I’ll check and provide you the Custom CSS for removing it.
Regards, P-THEMES.
Hello, @imambudianto5,
Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
.single-product .product-images.images {
display: none !important;
}
Regards, P-THEMES.
Dear Team,
the results are not what I wanted > https://www.screencast.com/t/h4uXP6xG7 i want product image not show on single product > https://www.screencast.com/t/orHTT940fB
Thanks
Hello, @imambudianto5,
Ok, Please also copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
.single-product .summary-before.col-md-5 {
display: none !important;
}
@media (min-width: 768px){
.single-product .summary.entry-summary.col-md-7 {
-webkit-flex: 0 0 100% !important;
-ms-flex: 0 0 100% !important;
flex: 0 0 100% !important;
max-width: 100% !important;
}
}
Regards, P-THEMES.
Dear Team,
CSS not work, when put that css all image on single product not show > https://www.screencast.com/t/kp4JSoSFbHb
Hello, @imambudianto5,
Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
Oke
Okay
Dear Team,
Please help this case..
Thanks
Hello, @imambudianto5,
Now, please be patience once your support ticket will be resolved, you will get a reply to your support ticket.
Thanks for your understanding.
Regards, P-THEMES.
hello, sent you an email regarding this issue :
Subject:Purchase code error – Error connecting to Envato API
email sent from: mohd@omanclou…
Hello, @omancloud,
I have just confirmed from the support department and they said that they already replied to all the emails but did not able to find your email: mohd@omanclou…
Can you please share your complete email so that I’ll forward them to look into it, and our email is newsmartwave@gmail.com
Regards, P-THEMES.
Hello, @omancloud,
I have just confirmed from the support department, and they said that they already replied to your email, so please check your email reply and reply to your email accordingly.
Regards, P-THEMES.
