254 comments found.
Hi, if I update the theme, will it lose all the customisations?
Hi, if you changed our code or plugin => it will lost. If you just add css or js => won’t lost. After update theme => you should go to ThemeOptions click SaveOptions to re-genarate min css file. Thanks
How do I install demo content?
Thanks for your purchased and replied quite too late at the weekend. Please follow our document here: http://document.g5plus.net/auteur/#auto-setting-up and should check our system requirement before: http://document.g5plus.net/auteur/#system-requires If not success, please go to my help desk at https://sp.g5plus.net create ticket there, I will do it for you. Thanks
When I Edit the Page in WordPress, the Visual Composer is not loading for me to edit the page. When I tried to update the plugin assuming it’s version incompatiility I found that I dont have license for Visual Composer. Please help?
License doesn’t related with problem on your website there. Please create ticket on our help desk at https://sp.g5plus.net fur futher support. We need private information to check directly on your website. Thanks
I’m trying to change the background image for the Landing page. But it seems to be buried in custom css class somewhere. I’d rather not edit css just to change an image (would be great if it was just the product image), but if I have to can you tell me where the code for this is located?
Thanks for your purchased my theme. Please send url and show me image what you want to change, i will check for you. Thanks
that big image is part of the background image
You talking about this? https://prnt.sc/w3khfx => it is background of row, you can change there.
Okay, I think I’m getting there now. Thanks!
I clicked a few things, added to cart, etc. Then came back to the page and the old image was there. But I reset it and it’s fine now.
Thanks
Hi sir,
I have a lot of problem with your templates, I wrote to the support 2 days ago. Can you tell me if you get it?
Best Regards,
Hi, we got it and replied everyday. Lastest here: https://prnt.sc/vxvg2f but we need answer 1 by 1, so please patience with us a bit. Thanks
On product layout – Is it possible that the size of the book pic will be smaller?
Of course, after bought it, you just create ticket on our help desk and give us your account, our support team will do it for you, don’t worry. Thanks
Hi This is my Purchased account. See this: https://acrephils.com/ Why is it take more time to load? Looks like heavy theme.
Yes, i checked with Gtmetrix.com and result: https://gtmetrix.com/reports/acrephils.com/R6pdbWdZ/ Your website look not good. With speed of website, i just can suggest do as my demo here: http://support.g5plus.net/knowledge-base/how-to-speed-for-a-website/ Speed of website depend on more factors, so pelase check 1 by 1. Thanks
I am using CloudFlare and Autoptimize. It was worked fine before. But after last update of theme. It’s gone slow. Normally, Themes work at least 50% scour on GT Matrix without any Speedup setting and plugins. But your theme is not even 20%. Its your side fault. Also, Why should I buy WP Rocket theme, when I paid you for theme?
That is our suggestion, not force. You can use other, not install cache plugin => your website will run fastest as you want. How is your server? Can you revert to backup then re-check? To find problem on theme or other. My theme had ~1000 sales, just you had problem, if my theme had problem, why just you got it?
Why your theme is too loading ?
Our theme load normal here. Can you take screenshot show me here?
See this: https://acrephils.com/
Please comment with account bought my theme for support. Thanks
additional details (like as ISBN)
When creating a product (book) I am using additional details to type the ISBN from the book. In frontend I don’t see nothing. How can I show this?
Hi, When you add ISBN here: https://prnt.sc/vl51gf You will get https://prnt.sc/vl51r2 on single product. Thanks
Thanks.. Also from where can I change the favicon? From logo section I don’t find something.
Hi, you can do follow: 1. Click Customize here: https://prnt.sc/vottb7 2. Click Site Identity, then change Site Icon there. Let me know result. Thanks
Hi, template verison 3.8 is fully compatible with WooCommerce 4.6.1?
Yes, it have to. If error, please go to my help desk at https://sp.g5plus.net create ticket and we can fix it there. Thanks
Same question on the latest template version 3.9 compatibility with wp 5.6 & woocommerce 4.8
It have to compatible, if not, we have to fix it. Let me know on help desk. Thanks
Having two big issues
1st After SSL Installation—it shows error for different page, image or script found. Please help how to sort it out
2nd on-clicking any VIDEO button it loads under iframe but at the same time it redirect to YOUTUBE also
The webpage link having VIDEO LINK https://www.fredahansburg.com/tell-on-you/We have checked it with “Original data installed, still showing issue”
Thanks for your contact us. Please go to my help desk at https://sp.g5plus.net create ticket and leave your account WordPress there, i will check and fix for you. Don’t worry. Thanks
With video issue, i updated new version to ThemeForest, you can download it to fix. Thanks
Hi does this have a Woocommerce pre order button build in?
Thanks for your interest my theme. My theme base on WooCommerce, so if your feature alreayd have on WooCommerce, my theme will. In case your features is addons feature, may be you have to buy it. Seems you looking something like this: https://woocommerce.com/products/woocommerce-pre-orders/ If yes, my theme haven’t got it, you have to buy there. Any questions, let me know. Thanks
hello
the theme looks very nice i only have one question
Is there a way to have publishers like authors with their own page and books? If it supports this option i will purchase now
and one more question please is there a way to mass import authors? like 100.000 or more?
Unfortunately, my theme haven’t got feature as you want. Sorry for that. Thanks
Hi, Thank you for this really great theme! It is possible to make the author alphabet filter work with Greek letters (names)?
Thanks for your purchased my theme. Please show me exactly where you want to do it via go to help desk at https://sp.g5plus.net create ticket there. Our support team will check for you, don’t worry. Thanks
I bought this theme form you but can’t update the WP Bakery Page Builder. How can we get that accomplished?
To update it, pls go to my help desk at https://sp.g5plus.net/ , login then open link: https://sp.g5plus.net/download-plugins . Download latest version and manual update to your website. Thanks
Thanks for your response! worked perfectly!
You are welcome, any issue, please contact us via help desk above. Thanks
hi, i bought this theme for you, but i cant change language to Romanian. I changed wordpress language, but the site is only partial translated. Please help website address: www.ramirex.ro/vivaldi . Also translated your language file but it is not enough. Thanks
You have to use Loco Translate to translate to Romanian language, my theme haven’t got it. View our guide here: https://g5plus.net/knowledge-base/how-to-change-language-in-g5theme-using-loco-translate-plugin/ In case you can’t do, go to my help desk at https://sp.g5plus.net create ticket and leave your account WordPress(admin role) there, i will support for you. Don’t worry. Thanks
Hello
When I install demo I get it with “select demo page” like this https://booksprincedom.com/
I want demo just to book store and it open at home directly
Thanks for your purchased my theme. Please go to Settings >> Reading then choose what homepage you want here: https://prnt.sc/uvtiyi And please go to my help desk at https://sp.g5plus.net for further support. Thanks
Does your theme work with Divi?
I replied on other comment to you. Thanks
Does your theme work with Divi Builder?
Hi, thanks for your questions and sorry for replied quite too late because difference timezone. To be honest, i haven’t yet test with Divi Builder so can’t say compatible or not. Sorry for that. Thanks
Hi I am from mpgbooks.com, we are interested in purchasing your theme but we just like to confirm few things before the purchase.
Will it be possible to categorize the books based on Authors and Publishers both .
Is the wholesale plugin https://wholesalesuiteplugin.com/ compatible with your theme.
Currently we are using the purchased theme by https://themeforest.net/item/bebo-book-issue-cddvd-store-publish-library-wp/13070288 but they have stopped support and updates and the theme is not compatible to the current wordpress version , we want to know that if the existing data of books and others will be easily migrated or import in your theme ?
Hi, thanks for your interest my theme. 1. I haven’t yet use plugin: https://wholesalesuiteplugin.com/ => so can’t say anything compatible or not. 2. My theme base on WooCommerce plugin, if your theme using it, i think they can work each other. 3. You can create a sandbox site here for test: http://sandbox.g5plus.net/auteur/ Any questions, let me know. Thanks
Thanks
No problem, bro.
Hi please help . Purchased theme at https://mpgbooks.com/auteur/. Imported demo content/data, setup a home page, also imported existing products from https://www.mpgbooks.com. #1 : I am updating the Header Menu (Primary Menu) ,but, there is no change in menu. #2: How to set a book as Best Seller and Featured , just like demo books at current home page. #3 How can we have Publishers just like authors ?
Thank You
Sorry very much, I’m not seller on https://www.mpgbooks.com/ and please buy it for further support. Thanks
I have purchased the theme
If you purchased, please comment with your account bought it, have badges “PURCHASED” beside, look like: https://prnt.sc/uyy9ys Thanks
