97 comments found.
When will this theme be updated to be used with current version of WP?
Please do not ask me to make a ticket or say something like someone will get back to me. I need a response to this question. It is urgent. According to themeforest TOS, your themes must be harmful to users via bugs or vulnerability issues. If I do not get a timely response or if I get a rude one, I will report this to Themeforest then contact my bank for a full refund.
Hi there, Thank you for contacting us.
Our development team is working on it. After QA, we will submit an updated version as soon as possible.
Thanks
Hi How do I add a video instead of the banner slide? I tried adding a youtube video as a background inside the banner area but nothing is shown. Could you please help? Here is a screenshot: https://ibb.co/bBVFk4K
Hi there,
Thank you for contacting us. Please create support ticket here http://support.axilthemes.com/support/login
Our support team will contact with you soon.
Thank you
Why is there no update for this theme since 24 February ? No bug fixes are coming, no new features or template updates are coming
Hi there, Thank you for contacting us.
We are currently working on update the theme. We will publish our updated version as soon as possible.
Thank you Rafekul
Okay thanks, i have raised a ticket #4957 please can you answer it, it’s pretty urgent
Hi there,
Please understand that our average response time is around 24 hours.
Also, please, note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
One of our team members will get to you with the solutions as soon as possible.
Thank you
Axilthemes Support Team
It’s a new request sir, not an old one
Hi there, we have acknowledged your issue. One of our team members will get to you with the solutions as soon as possible.
Thank you
Axilthemes Support Team
My ticked was closed without any resolution, i had 9 days of support left when i created the ticket and you guys took so much time to respond and didn’t even fixed the problem and closed my ticket without fixing anything
Hi there, Sorry for your inconvenience.
Your support for this product expired 5 days ago so that your ticket close automatically.
You can extend your support by the following steps:
Step 1 – Login to your ThemeForest account and go to the Downloads tab.
Step 2 – Locate your theme purchase. On there, you’ll see how many months of support you have remaining, and beside it there’s an ‘Renew Now’ link.
Step 3 – Click the ‘Renew Now’ link, and it will redirect you to the your Theme’s item page.
Step 4 – On the right hand side, click the ‘Renew Support’ button.
Step 5 – Once you click the ‘Renew Support’ button, you’ll be redirected to the checkout page. Confirm your payment details and follow the on screen prompts to finish purchasing the extension.
Our support team will contact with you soon.
You are eligible to renew or extend your support subscription if you have less than 6 months of support remaining and the author is still supporting the item. The cost of purchasing support can vary according to the different periods of your subscription. For example, extending your support subscription while it’s still active costs less than renewing it when it has expired. To learn more about this, please read Envato’s ‘Extending and Renewing Item Support’ article found here. https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Thank you
That does not help, i requested this ticket when i still had the support, you didn’t fixed it on time and now you’re asking me to spend $14 to get the support ? how is that fair ? I tell you what, fix this problem of mine that i requested when i had the support and you guys replied that you are working on to fix it, but then the ticket got closed and nobody fixed it.
So please fix that issue and if that is fixed, i will buy the extended support if i have any issues in future
Hi there,
We have acknowledged your issue. One of our team members will get to you with the solutions as soon as possible.
Thank you
Axilthemes Support Team
Thank you! I look forward for this being fixed asap
Hi there, We have solved your issues please check your site and let us know.
Thank you Rafekul
Thank you for fixing it sir, much appreciated
.
Hello, I cannot import demo data it failed Reason: http_request_failed – cURL error 60: Peer’s certificate issuer has been marked as not trusted by the user..how to fix it please
Hi there,
Thank you for contacting us. Please create support ticket here http://support.axilthemes.com/support/login
Our support team will contact with you soon.
Thank you
would like to buy it
Is it possible to get also this preview page as content page
http://preview.themeforest.net/item/keystroke-digital-agency-wordpress-theme/full_screen_preview/27900272
best regards
Hi there, Thank you for contacting us. No, This landing page not include our theme package.
Thank you Rafekul
Does anyone know how to change the main header image? I cannot find it anywhere
Hi there,
Thank you for contacting us. Please create support ticket here http://support.axilthemes.com/support/login
Our support team will contact with you soon.
Thank you
Hi Team, how can I update header & footer in this theme? I see there’s a section of “Header, Footer & Blocks” under Appearance but don’t see anything there. Regards, Sameer R
Hi there,
Thank you for contacting us. Please create support ticket here http://support.axilthemes.com/support/login
Our support team will contact with you soon.
Thank you
My theme shop page is not update : https://www.ithill.net/
Hi there,
Thank you for contacting us. Please create support ticket here http://support.axilthemes.com/support/login Our support team will contact with you.
Thank you
Does the theme support RTL?
Hi there,
It’s not RTL support now. We are working on it. We probably release the RTL version in our next updates.
Thank you
Does the theme know support RTL?
Hi there,
Updates for this theme was stop for a while. Now we are working on it. We will update our theme as soon as possible with RTL version.
Thank you for your patience.
Rafekul
I have a question. How I can edit Heading and Sub-Heading from pages “Services, Case Study, Contact or About Us” in Elementor I can’t.. Thanks!
Hi there,
Thank you for contacting us. Please create support ticket here http://support.axilthemes.com/support/login Our support team will contact with you soon.
Thank you
Question, is it possible to translate the theme with the Loco Translate plugin
Hi there, Thank you for contacting us.
- Yes, You can translate the theme with the Logo translate plugin.
Thank you
I could see that images are not included in the theme, Even the banner vectors will also be removed or only real images removed?
Hi there, Thank you for contacting us.
- You can use the illustration and shapes.
- The real images and videos are only for demo purposes.
Thank you
For licensing, how many domains / websites can this theme be used for?
Hi Hilmi, Thank you for contacting us.
A single license is for a single website. So you have to buy a license for every website.
Thank you Rafekul
Hi, does the theme support adobe fonts?
Hi there, Thank you for contacting us.
Right now you can’t use adobe fonts. You can use google fonts.
Thank you Rafekul
Hello, amazing theme! Any chance you’re working on a dark mode demo/options? Would be awesome if this was an option out of the box
Hi there,
Thank you for contacting us. Please create support ticket here http://support.axilthemes.com/support/login Our support team will contact with you soon.
Thank you
How can i make my mobile menu Full Screen?
Hi there,
Thank you for contacting us. For any query regarding to the issue, please create support ticket here http://support.axilthemes.com/support/login Our support team will contact with you soon.
Thank you
Hi
Clean and nice theme. However I am not able to figure out how to change:
header menu font size and color background on the main page for http://axilthemes.com/themes/keystroke/corporate-agency/ layout ?
I want add own custom colors?
Please respond here.
Hi there,
Thank you for contacting us. For any query regarding to the issue, please create support ticket here http://support.axilthemes.com/support/login
Our support team will contact with you soon.
Thank you
Hello,
Pre-sale questions please. Is the theme support uploading our own icons? or it’s only working with web-font icons?
Another thing, did you resolved the bug in the anchor link (mobile menu) ?
Thank you in advance.
Hi there,
- We have used Google fonts for web fonts. You can change the font family by theme options typography panel.
- And we have used font awesome pro for icon font.
- We don’t face any anchor link issues (mobile menu) on my side. If you face the issues please provide a screenshot.
Let us know if you have any other questions.
Thank you
Hello,
Thank you for your reply. So the theme don’t support uploading .png icons?(Example: Services section )
Hi there,
No, I didn’t mean that. You can use png images even you can use an SVG icon too.
Please see the screenshot for better understanding:
http://prntscr.com/xz2s2o http://prntscr.com/xz2tfqThank you
Rafekul
Thank you.
You are welcome
I want to install this theme on my site? Can you check my site?
https://www.ilanekle.netHi there,
I checked your site, and it’s a Directory Listing right? Keystroke is a Digital Agency & modern WordPress theme that has been specifically designed for making modern websites. You can use it for building any kind of agency, digital agency, startup agency, creative agency, creative business, or freelancer websites but you won’t have these advanced search filters, unless you use a plugin or something.
Let us know if you have any other questions.
Thank you
