12001 comments found.
Hello, I have just purchased. But I cannot activate the listing with licence because the activate button is inactive
Hi Ghost254,
For all technical support questions or post-sale how-to questions please Open a Ticket. One of our expert technical support agent will get back to you soon.
We recommend you to check out our Post-Sale Center for FAQs, Docs, Video Tuts, Community and more to avoid unnecessary wait time as many of the common questions has already been answered here.
In the comments here we can only assist with PRE-SALE non-technical questions.
Best Regards,
Natyra from Cridio
Customer Success Ninja
Sorry for the issue you are facing with activation.
Please provide your login details in your support ticket.
Hello ! I have some prebuy questions :
- Is it possible to have 2 differents member area ? for owners (who can submit listings), and for clients (who can rate and comment)
- Is it possible to have 3 differents levels of category ?
- Can we limit the number of photos for owners who submit listings (only 3 photos allowed)
- Is there a way to automatically moderate comments from clients (no insults etc…)
- Are the clients or owners can receive e-mail notifications if they get a comment or review or response to review ?
- Is it fully CSS customizable and french transalted ?
Thanks very much
Hi Damien_SW,
We are reviewing your comment. Please checkout our Pre-Sale Help center for FAQs, Live-Demos, Real-Examples, Demo Access and more.
Best Regards,
Natyra from Cridio
Customer Success Ninja
Hi Damien_SW8
Thanks for your patience, we are extremely sorry for the delay in our response.
1. We have a smart dashboard. When the user sign-up and doesn’t have any listings added they will have a simpler view with fewer options. Once they have a listed approved additional business listing options such as Statistics, Events, Announcements, Coupons will be unlocked. See https://www.youtube.com/watch?v=JtbSm17l3t8
2. Yes it’s possible to add 3 different levels of categories.
3. Yes you can not only limit by numbers but also size (kb). Further, you can limit globally or based on the pricing plan.
4. Are you’re referring to reviews & ratings. Sorry didn’t actually get this question.
5. Yes we have a comprehensive email notification system.
6. Yes you can customizable using CSS.
7. Yes we have 100% french translation available plus several other languages. For more info see https://docs.listingprowp.com/knowledgebase/how-to-translate-listingpro/
Hope this helps.
Thanks
Can I use Authorize.net as a payment processor with this theme?
Hi USSurfs,
We are reviewing your comment. Please checkout our Pre-Sale Help center for FAQs, Live-Demos, Real-Examples, Demo Access and more.
Best Regards,
Natyra from Cridio
Customer Success Ninja
Hi,
The following Payment Gateways are supported as of now:
FREE (BUILT-IN)
- Stripe (Recurring Supported)
- PayPal Express (Recurring Supported)
- 2Checkout
- Direct/Wire Payment aka Bank Account Clearing System (BACS) (This gateway that requires no payment be made online)
- [New] Mollie for Europe
- PayFast for South Africa
- PayStack for Africa (Nigeria and Ghana only)
- RazorPay for India only
- PayU for India
- eWay for Australia, New Zealand, etc
WooCommerce Payment Gateway is not supported. If you would like to request another payment gateway please read this (developer-friendly payment hook) first before requesting a free quote
Pre sale question – I’ve decided to try ListingPro for a project, but I need to know if there is a refund policy if I will not like the script and will decide to ask for refund within a short term after purchase.
Hi orange_juice,
Thank you for your interest in ListingPro!
Yes, of course there’s a refund policy. Please read here.
Best Regards,
Natyra from Cridio
Customer Success Ninja
my site was hacked all my entries is deleting all my work down! i have google entries with 3rd products…. I work with wp a long time i was installed all secure plugin with strange passwort, but nothing help the secure warning come too late, i delete database and all file and the theme now! iam not happy….
Hi boogy42,
For all technical support questions or post-sale how-to questions please Open a Ticket. One of our expert technical support agent will get back to you soon.
We recommend you to check out our Post-Sale Center for FAQs, Docs, Video Tuts, Community and more to avoid unnecessary wait time as many of the common questions has already been answered here.
In the comments here we can only assist with PRE-SALE non-technical questions.
Best Regards,
Natyra from Cridio
Customer Success Ninja
We are sorry for the issue you have faced. Our team have responded to you in the ticket and will help you clean up your site. We hope you will consider thanks!
PRESALE questions:
Can I hide or show different listing type categories based on whether the user chooses a free or paid membership package?
Can I create different forms for different listing types or do I have to use a single form for all of the categories and just hide the options based on conditional login?
Is this theme compatible with the MyCred or GamiPress plugins?
Can I add additional profile tabs both on the front and the backend to display additional content and profile options?
And lastly can I add my own search taxonomies?
Hi WeirdMike,
We are reviewing your comment. Please checkout our Pre-Sale Help center for FAQs, Live-Demos, Real-Examples, Demo Access and more.
Best Regards,
Natyra from Cridio
Customer Success Ninja
Hi WeirdMike, I had already responded to your questions in a separate comment. I will post the response here again.
Let us know if you have any further questions.
See our response below:
Can I hide or show different listing type categories based on whether the user chooses a free or paid membership package?
The pricing plan packages are for the business listing owner to listing their business. It’s not for members/visitors to access listings. All visitors will be able to access all the listings and we don’t allow restricting listings for visitors. ListingPro is a directory solution, not a membership solution.
Can I create different forms for different listing types or do I have to use a single form for all of the categories and just hide the options based on conditional login?
Are you referring to the Listing Submission form or Lead/Contact form? Please kindly check this article and get back to us exactly what you are referring to https://docs.listingprowp.com/knowledgebase/learn-about-all-the-listingpro-forms/
Is this theme compatible with the MyCred or GamiPress plugins?
Please read https://docs.listingprowp.com/faq/can-i-use-any-third-party-plugins/ https://docs.listingprowp.com/faq/what-third-party-plugins-are-supported/
Can I add additional profile tabs both on the front and the backend to display additional content and profile options?
Sorry, currently this is not possible. For customization please kindly fill out this form to get a free quote. click here
And lastly can I add my own search taxonomies?
Sorry, currently this is not possible. For customization please kindly fill out this form to get a free quote. click here
I hope this helps. Let us know if you have any further questions to decide if ListingPro is the right fit for you
Hello, Thanks for answering all the questions, sincerely appreciate, Is there a way we can force the first time logged in users, who used the password which sent to their email id, to change their password on first time login ?
Hi tdashboc,
If you need technical assistance please kindly read the following article to check if you can choose any of the options.Please read this article till the end.
PLEASE READ THE FULL ARTICLE TILL THE END.
Best Regards,
Natyra from Cridio
Customer Success Ninja
I very well understand the support structure, I never used the support in the first 6 months too, I asked a simple question do you have the support for this feature or not, answer can be yes or no, thats all, , coz I don’t see that anywhere in your document.
hi tdashboc,
Please kindly read the whole article. There’s a solution you can find on the bottom of it.
Best,
Natyra
We have responded to your ticket please check. Thanks
Great Support from Micheal bhatti, Tks a lot, for your help!!
Hi araviolo,
Thank you so much for these kind words 
If you want to rate Micheal’s work please see this article.
Best Regards,
Natyra from Cridio
Customer Success Ninja
I asked a couple questions 3 days ago and haven’t received any response back, nor has anyone else who have asked questions seen an answer. So, I’m going to assume that you don’t care about losing our business and our money. This shows me greatly that you would be a bad choice to make in purchasing your theme if you can’t even manage to respond to presales questions.
WeirdMike I am extremely sorry for getting back to your questions. I have responded them in details after carefully reviewing them. Please let me know if you need any further clarification. Sorry again for the delay.
Hello i’d like to add SAR currency in my website using your theme “listingPro”
Hi VigorAds,
If you need technical assistance please kindly read the following article to check if you can choose any of the options.Please read this article till the end.
PLEASE READ THE FULL ARTICLE TILL THE END.
Best Regards,
Natyra from Cridio
Customer Success Ninja
Good day, I have 2 pre-sale questions.
1. Where can I see a live demo of the Payfast plugin and how it works? I would like to go through the whole payment process and see exactly what the enduser on my website will experience.
2. How can I get notified of sales on your products? I have missed 2 sales of yours because I didn’t know about them. Do you have a newsletter or a place where I can input my email address so that I can be notified the next time you have a sale?
Thank you.
Hi CoolHairstyle,
Thank you for your interest in ListingPro!
1- Please see this video https://app.usebubbles.com/92rcoatxZQMQHscksjkAbr/payfast/
2- There is no newsletter but you can join our official Facebook group where we notified when product will be on sale
Best,
Natyra
Thank you for that video link. In the video it was for a once off payment. Is the process EXACTLY the same for a recurring monthly payment? Or are there more steps that the enduser will have to complete?
Hi coolhairstyle,
One time payment and recurring payment are available. For details you can ask for help from our support agents on our help desk
Best,
Natyra from Cridio
Customer Success Ninja
Once the recurring is enabled from Theme Option and is supported by the Payment Gateway it’s a quick turn on during checkout.
Watch this video
Also read this https://docs.listingprowp.com/knowledgebase/what-are-different-pricing-plans-types/#how-to-enable-recurring
6 Days but no reply thanks for showing your support system and helping in taking my decision.
I am extremely sorry for the delay. I have responded to your question in comments.
Okay thanks again for your response. Just clear last queries: 1. As I am seeing on your classic demo on mobile, listing gallery images are not auto movable, is it possible to make it auto-move? 2. Can we increase the logo size of the listing on mobile as it is too small? Please do confirm these and I am going to buy this template.
Thanks for your patience.
1. Sorry what do you mean by auto-movable. can you provide us with an example.
2. Logo size adjustment for mobile will need some code changes and our support team might be able to guide you if it’s a simple change.
You took more than 5 days to response, and my first point was just simple as I want gallery images (slider) of the listing as auto moving slider instead manually sliding the images to view more images.
Sorry that is currently not possible.
How to hide the username of listing owner from a Listing, I think it is a Security issue to show the username in a listing of the listing owner, Rather the Profile name should be shown or there should be an option to choose what should be shown. Is there a way to achieve this ?
Hi tdashboc,
If you need technical assistance please kindly read the following article to check if you can choose any of the options. Please read this article till the end.
PLEASE READ THE FULL ARTICLE TILL THE END.
Best Regards,
Natyra from Cridio
Customer Success Ninja
I just bought theme and followed instructions to a T but how do I add my company logo to the theme to replace the dummy logo?
I don’t see that anywhere in the doc files.
Thanks!
I figured it out but can’t find anywhere on how to set up the mobile site version of the logo and header color.
Hi pswebpros,
Thank you for your purchase.
Please kindky open a support ticket here
https://help.listingprowp.com/
Best,
Natyra
Hello, Do you offer custom services such as adding additional links in the dashboard that display within the dashboard like appointments etc.?
Hi Pebz625,
Yes we have a separate department for customization if you need their help you may contact on https://listingprowp.com/services/custom/
Best,
Natyra
Please answer ticket #173657
Hi FernandoArlindo,
Thank you for bearing with us!
Please kindly re-check it, we answered to your ticket already .
Best Regards,
Natyra from Cridio
Customer Success Ninja
Hi guys, got some pre-sell questions:
1- Need to create a listing for professionals instead of bussiness where they could edit they profile listings, is that possible? 2- Does the registration include conditional fields? for example if a professional choose in a dropdown A then the following field changes its option acording to that. 3- Is it possible to setup different plans for different ways of listing? for example: you have a premium plan when you can be listed with your photo at the top of the search results as a featured item or a free plan when you have just a text listing? 4- Is it possible to add payment gateways no listed?
thank you!
Hi Aryentain,
Thanks for your interest in ListingPro!
1- you can create listing for professionals and they will able to edit it through their user dashboard 2- There are no such option available in registration form 3- Yes, You can create different plans with different features included 4- I am sorry but we only have 4 payment gateways available in the theme as it is advertised on themeforest.
1) PayPal
2) Stripe
3) 2Checkout
4) Direct Payment/Wire Payment
if you want any other payment gateway, yes it is possible with the Customization you need to edit the code file to customize it to integrate your payment gateway, No plugin will work for integrating the new payment system.
https://docs.listingprowp.com/knowledgebase/what-are-supported-payment-gateways/
Best,
Natyra
Couple questions:
Can I hide or show different listing type categories based on whether the user chooses a free or paid membership package?
Can I create different forms for different listing types or do I have to use a single form for all of the categories and just hide the options based on conditional login?
Is this theme compatible with the MyCred or GamiPress plugins?
Can I add additional profile tabs both on the front and the backend to display additional content and profile options?
And lastly can I add my own search taxonomies?
Hi WeirdMike5,
Thanks for your patience, we are extremely sorry for the delay in our response.
See our response below:
Can I hide or show different listing type categories based on whether the user chooses a free or paid membership package?
The pricing plan packages are for the business listing owner to listing their business. It’s not for members/visitors to access listings. All visitors will be able to access all the listings and we don’t allow restricting listings for visitors. ListingPro is a directory solution, not a membership solution.
Can I create different forms for different listing types or do I have to use a single form for all of the categories and just hide the options based on conditional login?
Are you referring to the Listing Submission form or Lead/Contact form? Please kindly check this article and get back to us exactly what you are referring to https://docs.listingprowp.com/knowledgebase/learn-about-all-the-listingpro-forms/
Is this theme compatible with the MyCred or GamiPress plugins?
Please read https://docs.listingprowp.com/faq/can-i-use-any-third-party-plugins/ https://docs.listingprowp.com/faq/what-third-party-plugins-are-supported/Can I add additional profile tabs both on the front and the backend to display additional content and profile options?
Sorry, currently this is not possible. For customization please kindly fill out this form to get a free quote. click here
And lastly can I add my own search taxonomies?
Sorry, currently this is not possible. For customization please kindly fill out this form to get a free quote. click here
I hope this helps. Let us know if you have any further questions to decide if ListingPro is the right fit for you.
Hello, beautiful page. I have a pre-purchase questions.
1. Is it possible to search for a listing in more detail rather than just a region (e.g. postcode or neighbourhood?)
2. Can the distance radius be moved on to the home page?
3. How customizable are the listing pages? e.g. If I want to include listings of professionals rather than businesses, could I move, add and swap certain fields such as individual photo, qualification, and other details in the list to display professional profile rather than business profile?
Hi arnas21,
We are reviewing your comment. Please checkout our Pre-Sale Help center for FAQs, Live-Demos, Real-Examples, Demo Access and more.
Best Regards,
Natyra from Cridio
Customer Success Ninja
Hi,
Thanks for your patience, we are extremely sorry for the delay in our response.
1. Yes please read the following articles and let us know if you need further clarifications.
https://docs.listingprowp.com/knowledgebase/how-does-listingpro-search-works/ https://docs.listingprowp.com/knowledgebase/how-search-filter-works/2. Sorry you cannot it’s part of the search filter.
3. To customize listing details page we have layout manager.
Please read
https://docs.listingprowp.com/knowledgebase/how-listing-detail-manager-works/ https://docs.listingprowp.com/knowledgebase/how-to-customize-listingpro/I hope this helps. Let us know if you have any further questions to decide if ListingPro is the right fit for you.
I need to create a products directory. Each product page displays products details and a list of business selling that particular product. Please let me know if this is possible with Listingpro?
Hi zubairahmed78615,
We are reviewing your comment. Please checkout our Pre-Sale Help center for FAQs, Live-Demos, Real-Examples, Demo Access and more.
Best Regards,
Natyra from Cridio
Customer Success Ninja
Hi, Thanks for your patience, we are extremely sorry for the delay in our response.
Listing owners can only showcase (not sell) their products or services with the Menu management system. They can link it to an external page where they can sell the items but the transactions between the end users (visitor) and the business listing owner will not take place on the website.
You may also check our Menu Management System that allows showcasing any products or services on listing details. https://www.youtube.com/watch?v=wI-kuQlF99g&feature=youtu.be
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