Hi, I just bought your theme and I’m already struggling with the layout. I have a section with five columns – set to the full width. How on earth do I set all the columns to the same height? This should be easy to find yet I cannot see it anywhere. I’ve watched some tutorials – they all show the Equal Height option within the Advanced tab – but it seems like it’s missing here. This is such a basic command – please tell me it’s there somewhere…

Thanks for help.

David

Hi, TheGem is an outstanding theme in general, but I encountered an issue recently with version 4.6 – the dashboard, options and header options of the posts are not being displayed – just and empty page with regular right menu. The site is working normally, all plug-ins are up-to-date. Any help would be appreciated.

Hello, can be reset my license, please

with the new update a lot of the settings have been moved or gone. Where is the hide top area now? I looked under menu and header and there is a top area section, but no field/toggle to hide top area. Also looked under single page setting and there is nothing there now.

Just wanna leave a quick comment.

Nice new theme panel. Just had a quick look on it. It changed for tons of better. Will check it with time to see if something is broken on my sites.

I’m having an emergency issue with the header, could you please contact me? The options for sticky header are not working and I have tried all sorts of solutions but nothing seems to work. I’m working for a client that needs a finished product by the end of the week.

Hi, in the overlay menu is it possible to change the effect? Now il fade come in, we need menu to slide in from the right. Thanks

Hi, we get a new client site with old Version 3.8.3 – April 19th, 2019. Is a direct update to newst version possible or what do you think?

Where in the Theme Options exactly is the located to put in your Google Analytics tracking code. I saw that someone posted Advanced -> Admin section of Theme options, is this where it is? Can I get a screenshot of its location since I can’t seem to find it. Thanks

hello team. Before i buy i have some question:

1. do i have to buy woocommerce to enable “catalog mode”. because i have other payment format for my business.

2. can i make many filter for my service like this one https://www.teambonding.com/programs/ ?

​I’m using The Gem template for one of my sites inside a multi-site worpress. I’m trying to update theGem’s plugins but it say to me that my site is not active. The reason is because it’s active in one of the sites but not in the network web site. So, when I try to upgrade the plugins instead of doing it at the active site it goes to the network website and that is inactive. When I tried to activate the network site it appears this error

“This installation has been deregistered and can’t be registered again with this purchase code. Please purchase an additional copy of theme in order to get a new valid activation key for this installation. “

Can you please help me to upgrade my plugins?

Hello, I have just installed the theme and I am having a major issue regarding all my previous content on the website. https://ibb.co/7tx1QL3 The quoted message is HUGE! Please, how can I make this smaller globally? Also, the images placed via url within the classic editor are extended on all my posts. They should be contained, even if the resolution is bigger, how can make them fit globally? I would be using this theme, because I like the functionality, just that if this is not fixed, I will be forced to find another solution. Please help!

See others commenting on this issue, but the top area background on my site also changed after the last update to a light gray. The correct color is shown in the settings, but resetting it or changing it has no effect.

My support expired and I wanted to send a ticket, but it did not allow me to. I need the license to be valid for lionheart-ewa.com , so I can successfully activate the license. Please make it work for me, thanks.

Hi,

The last 2 updates of TheGem Elements (for wp bakery) caused a critical error on my website and I’ve had to restore form backup to version 4.5.8 which is the last one that allowed my website to run. Please fix this.

I noticed that there is an option to have related posts to show in a single post page. Unfortunately, when I add this option it doesn’t make any difference. Could you please help me? Thanks

Hi guys, I know my support expired but I just need a hint how to fix something after updating the theme and all the plugins. I got under the footer this: Deprecated: Directive ‘allow_url_include’ is deprecated in Unknown on line 0 Or you can see it on my site here: wanderlust-magazine.com (right at the bottom) Thanks, regards

The purchase code you have entered is not valid. TheGem has not been activated. .. What is going on ??

hello, I have a huge bug on my site that customers told me and it really doesn’t feel serious. The content of our contact page and my achievements are positioned right off the site and therefore cut completely I do not see where the bug comes from and this is untimely.Cache already emptied.This often appears and customers have a bad image of our site unfortunately our support is finished.

this happened from the launch of your theme but being untimely we did not notice it. On mozilla even worse the gallery of our achievements does not show the loading runs to infinity.

​Hi, can you please help me? Before a 15 days ago I was update my Gem theme on my web site and from then I have problems. I have Wordpress white screen of death when I logout from Dashboard. When I logged in Wordpress I see backend menu and I see everything on frontend, but when I logout from backend Wordpress menu I get wehite-blank screen (e.g. wordpress whitescreen of death). When I turn off the plugin “TheGem Theme Elements (for WPBakery)” then I get this error message on front-end (Home page) – attachment link.

https://ibb.co/nbcC5kS

THANKS!

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