117 comments found.
I usually don’t do this but you left me with no choice.
I first raised the issue with your theme pack (Which your customer support accepted) 4 days back. First of all, there is no support option on your portfolio website so I raised the issue using the ThemeForest portfolio support message.
Usually, all issues including theme edit are solved using WordPress access but you asked me for FTP access. I shared FTP access with you 2 days back and since then I got no reply.
This is your customer support despite telling you about the urgency of the project I was working on. Your screwed-up customer support has cost me extra on my project.
I want to know a fixed date and time when you will fix the issue. I can’t bear loss because of your incompetency.
Hi.,
We replied to your mail ID. Please check it out.
Regards., DesignThemes Support.
Yup and your reply was, wait till the theme update arrives. When I asked you when would that be? You answer is you don’t know when. Please respond back with my refund request.
You should know that many people and clients depend on how swift the theme and its support is going to work. I can’t keep my client on hold until the new update which you cant tell me a date about.
Thanks
Hi.,
We will fix your issue within this month-end.
Regards., DesignThemes Support.
Where is the documentation that tells you how to set up the portfolio/gallery page? When I try to do this the page only shows the featured image on clicking the image it expands but I am unable to see the rest of the images associated with the particular projects although they are listed on the page.
Hi.,
Please refer : https://youtu.be/fFbktZ1_DZM and https://youtu.be/gKeGtunVqsM
Are you going to add TikTok icon to the Sociable?
Hi.,
Sorry, We will consider this while updating the theme.
Regards., DesignThemes Support.
I tried installing the theme four times and each time I get a failure to upload, missing style.css message. Please help. Thank you.
Hi.,
Don’t install the entire download ZIP package rather than the actual theme itself. The downloaded package contains documentation,child theme etc. So unzip the package and find the actual theme folder then install theme.
RATINGS!!
Please don’t forget to place your worthy ratings 
Your 5 stars has a crucial part in our overall rating!!! Please visit below video link for how to rate our theme:
Refer : http://recordit.co/YqdTBuEJRm
Waiting to see your 5 stars rating. Thanks in advance
Regards., DesignThemes Support.
@themessupport, my theme is being attacked due to a vulnerability in the WPBakery Page Builder plugin version. Why am I not able to update if I bought thema with the plugin?
More details: https://wpscan.com/vulnerability/11285589-1b22-4ec0-adfc-f2add70db4d7
Just purchased this on the basis that it comes with the demo content – won’t install via Wordpress install (413 request entity too large error but no file identifier). Can’t find any demo content – and there’s nothing but the most basic installation documentation provided. Never had issues with wordpress themes before – are there any comprehensive installation instructions anywhere or should I just get a refund and go elsewhere?
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
When i try to install the plugins DesignThemes Appointment Addo, DesignThemes Core Features Plugin and Responsive Google Maps by the Install Required Section, the following error got thrown:
Download failed: cURL error 60: SSL certificate problem: unable to get local issuer certificate
How can that be fixed?
Hi.,
Please check your server values http://support.wedesignthemes.com/knowledge-base/server-requirements/ If not match, contact your hosting team to change these values then check it out.
Regards., DesignThemes Support.
Trying to update website date how ever i can not make any changes as ERROR keeps showing. Appearance – Garden options – Layout- Footer – any changes trying to be made or updated in Bundle Panel is getting this message “Error: options page dttheme not found in the allowed options list”. Can you please advise why this is? and why It is not working?
Hi..,
Please check whether you are using our updated version. If not, Please update our theme and check it out.
Kindly refer this link for how to update the theme
http://support.wedesignthemes.com/knowledge-base/steps-to-update-the-theme/Regards., DesignThemes Support.
Designthemes Core Feature plugin is 1.3 on my site is it suppose to be 1.6 no update available for it?
Is there any way of doing automatic update of theme without having to download files and update through FTP client? DesignThemes Core Features Plugin is 1.3 is this the most up to date? Its not giving me the option to update any ? The Garden theme is showing 1.6.
Hi.,
Sorry, there is no automatic update.
Our updated version is 2.4 after updating the theme go to Dashboard / Appearance / Install plugins – here you can update “Designthemes Core Feature” plugin.
Regards., DesignThemes Support.
Is there any more up to date video on how to uploaded theme through ftp client? The link you sent me is dated 2017. When i bought the theme i did not have to upload it through ftp client.
Also will I loose current website data and content when i update through ftp client?
Hi!., Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
I sent you the login details. Thank you.
Hi.,
Please update the theme new version 2.1
We have fixed WordPress 5.6 issue in our updated latest version, so kindly update the theme and check out the issue .
Kindly refer this link for how to update the theme
http://docs.wedesignthemes.com/dt_articles/updating-theme-via-wordpress-dashboard/I tried updating manual as the guide suggests above. New theme update but lost 95% of website content. I had to restore site fully back to old theme. Its a BIG inconvenience that you don’t have an automatic update for the theme. How will I update theme with out loosing current website content and designs? The current theme i cant make updates or changes to the websiste. Very disappointing.
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
Hi, I have already emailed you site credentials last week and you said just to update theme? which i did and did not work so had to restore full website.
I will send details again.
Hi.,
We replied to your mail ID. Please check it .
Regards., DesignThemes Support.
Bought this thinking it came with WP Bakery, which it does include the plugin but the plugin will not update to work because of a license code?
Hi.,
The plugin is already activated and please ignore the message that is showing in your dashboard.
Plugins are included in our theme package, there is no need for you to purchase them. However if you want premium features of the plugin and premium support, only then you need to purchase a separate license for it.
More info can be read here : http://docs.wedesignthemes.com/dt_articles/how-to-get-updated-theme-premium-plugins/
Thank you! Also, what post widget are you using in the homepage demo? I cannot seem to find it.
It seems I do not maybe have some of the require DT plugins? I only have the premium ones? There’s quite a few on the preview page I am looking for and cannot find. The shortcodes in the documentation do not render when I try to use them.
Hi.,
1) In our home page section we use single post, Please refer :https://prnt.sc/xl5jfe
2)Please make sure you install and activate DesignThemes Core Features Plugin. Please refer :https://prnt.sc/xl65a1
3) All Visual Shrortcodes : https://prnt.sc/xl6f97
http://docs.wedesignthemes.com/article_entries/visual-composer-dt-theme-shortcodes/If the issue persists, please more details about your issue, help us have a better understanding of it by getting back with any Screenshot / Video like references to our support team and we will gladly assist you.
Ok, yes. Messaging your support now. It seems I never got the DT Plugins package with my purchase.
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
Working on customizing your theme. Have updated to 2.4. Trying up update options in the Buddha Panel. It won’t let me enter anything in the URL field for the logo now will it let me “Save All” for any changes. Getting the following error:
Error: Options page dttheme not found in the allowed options list.
http://prntscr.com/wmws8ePlease advise.
sorry should say …..nor will it let me “save all” (I can’t save all options)
Hi.,
Please updated to the latest version of WordPress and theme
I believe I have done that before requesting help:
http://prntscr.com/wngs0c http://prntscr.com/wngt38I cannot save any of the Buddha Panel options without getting the error.
Also on PHP 7.2
Resolved the Buddha Panel save issue. Appeared to be a browser session issue. Cleared browser cache and rebooted machine.
In the process however I began deactivating plugins to see if any one of them were an issue. I did discover an unrelated issue with the required Unyson plugin.
When activated the Unyson plugin generates this error in the WP site status panel:
http://prntscr.com/wnp0z9When deactivated the error goes away.
Please deactivate the unyson plugin. It is just needed for installing the demo contents. Other than that, there is no use for that plugin
Hey there,
after installing v2.4 there are still very much deprecated jQuery functions in use. Some of them:
/wp-content/themes/gardening/framework/theme-options/js/jquery.tools.min.js:15:141: jQuery.browser is deprecated /wp-content/themes/gardening/framework/theme-options/js/dttheme.admin.js:82:20): jQuery.fn.live() is deprecated /wp-content/themes/gardening/framework/theme-options/js/dttheme.admin.js:390:28): jQuery.fn.live() is deprecated /wp-content/themes/gardening/framework/theme-options/js/dttheme.admin.js:399:28): jQuery.fn.live() is deprecated /wp-content/themes/gardening/framework/theme-options/js/dttheme.admin.js:407:26): jQuery.fn.live() is deprecated /wp-content/themes/gardening/framework/theme-options/js/dttheme.admin.js:861:47): jQuery.fn.live() is deprecated /wp-content/plugins/designthemes-core-features/custom-post-types/js/dt.metabox.js:28:28): jQuery.fn.live() is deprecated
Would be happy if they get fixed.
Greets
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
Hi! I’m very interested in buying this theme. I had work with web page before but I’m not an expert. Just a question: Why the live preview is so slow? I’m helping an ecological organization with their new web page but I’m worry about the pages became slow. Thanks.
Hi.,
Thank you for contacting us.
There is a issue in our server. Our hosting team is working on it. The issue will be resolved asap
Most of it depends on page content which compromises of images. If images are properly optimized and you’re using a cache plugin and good fast host, the speed issue shouldn’t happen on any theme.
Perfect, Thank you! One more question. It is possible to change the theme’s color palette?
Hi.,
Yes., possible.,
Thanks!! Looking forward your purchase happily
I’m getting warnings from the jQuery Migration Helper plugin. Are these files updated in the 10/6/20 theme version update??
jQuery Migrate Helper — Warnings encountered
This page generated the following warnings:
/wp-content/themes/gardening/framework/theme-options/js/jquery.tools.min.js: jQuery.browser is deprecated
/wp-content/themes/gardening/framework/theme-options/js/dttheme.admin.js: jQuery.fn.live() is deprecated
/wp-content/themes/gardening/framework/theme-options/js/dttheme.admin.js: jQuery.fn.live() is deprecated
/wp-content/themes/gardening/framework/theme-options/js/dttheme.admin.js: jQuery.fn.live() is deprecated
/wp-content/themes/gardening/framework/theme-options/js/dttheme.admin.js: jQuery.fn.live() is deprecated
/wp-content/plugins/designthemes-core-features/custom-post-types/js/dt.metabox.js: jQuery.fn.live() is deprecated
Hi.,
We fixed “Jquery migrate” issue in our updated version-2.3 So please use this version and remove “Jquery Migrate plugin”.
Kindly refer this link for how to update the theme
http://support.wedesignthemes.com/knowledge-base/steps-to-update-the-theme/Regards., DesignThemes Support.
I am working on this theme…. and I am wondering if there is a way to make the top social media icons open in a new window.
I tried the solution given previously but that didn’t work. Any help would be appreciated.
Nevermind. I figure it out.
Hi.,
Hope your issue is resolved now. If still facing any kind of issues or need any support for this theme, kindly get back to us. We are happy to help you
Thank you, we look forward to helping you!
Regards., DesignThemes Support.
Hi I am looking at buying your theme, I already have a gardening site with my content set up, am I able to just install your theme design alone without the demo content (writing) from you?
Hi.,
Thank you for contacting us.
You can certainly install Garden on a site that already has content. It’s not recommended to do this on a live site as you’ll likely have some styling / layout changes that will need addressed as you switch themes.
For installing demo content, it’s not recommended to install a full demo on a site with content, as that will add all the demo content on your site as well as demo menus and sidebar / widget assignment. If you’re wanting to completely rework your site, then you could take a full backup (including database backup) and try the import, then revert if needed.
Hi! The request demo service is not working. “An error has occurred. Please notify the website Administrator. Security error!” Can you please advice?
Hi.,
Please sent request via http://gardening.themessupport.com/request-demo/
Note : If you do not receive the confirmation message within a few minutes of signing up, please check your Spam folder just in case the confirmation email got delivered there instead of your inbox. If so, select the confirmation message and click Not Spam, which will allow future messages to get through.
Doesn´t work. I added my mail and checked the captcha. After clicking the Submit button this message appears: “An error has occurred. Please notify the website Administrator. Security error!”. Tried with Firefox and Chrome with the same result.
Hi.,
Please send your request to support@wedesignthemes.com
We create the demo and get back to you.
Thank you, we look forward to helping you!
Regards., DesignThemes Support.
impossible d’installer la demo !!!!
Hi TRISTANAHEU.,
Kindly refer the below links for a demo install
1) Make sure your server matches the theme PHP value requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/ 2) To install the theme http://docs.wedesignthemes.com/dt_articles/how-to-install-theme-via-wordpress-dashboard/ 3) Demo data import using Unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/ For more details kindly refer the below theme documentation http://docs.wedesignthemes.com/gardening-theme/Note: If it is not successful Kindly, mail us your site credentials (WordPress admin login (Domain Name, Admin username, and Admin password) & FTP access login details ( FTP Host, FTP Username, FTP Password)) immediately via the right bottom form located @ https://themeforest.net/user/designthemes?#contact So that, we can check and import the dummy data onto your site.
Regards., DesignThemes Support.
Hi Guys will you support Elementor page builder soon? Like most people im eliminating WPbakery from all sites.
Hi.,
Yes, We have a plan for that but it takes time, We can’t tell you the exact time.
Regards., DesignThemes Support.
II have a problem with cf7 i can’t send messages i have problems with this theme can anyone help me please
Hi crazybc.,
Thank you for contacting us.
The login details are necessary to fix the issue.
Kindly, mail us your site credentials (WordPress admin login (Domain Name, Admin username, and Admin password) & FTP access login details ( FTP Host, FTP Username, FTP Password)) immediately via the right bottom form located @ https://themeforest.net/user/designthemes?#contact So that, we can check and fix the issue.
Regards., DesignThemes Support
Hi i send you the login details please check this
Hi.,
We didn’t receive your mail. So please send it once again.
Regards., DesignThemes Support.
OKAY I SEND IT AGAIN
Hi.,
Replied to your mail ID.
Regards., DesignThemes Support.
Hello how can I activate theme it’s all so confusing
Hi.,
Go to Dashboard / Appearance / themes and activate our theme. Also please refer following knowledgebase links - http://support.wedesignthemes.com/article-categories/gardening-wordpress-theme/
Also, Please be more specific on your query with some screenshots / videos. So that we can get a clear view and help you ASAP.
Regards., DesignThemes Support.
