366 comments found.
i rebuyed the support but i cant submit a support ticket because the code doesnt work. i need help please as soon as possible. thank you
Hi,
Please try to log in with Envato, and tell me if it worked.
Feel free to ask for anything you need.
Kind Regards
Hello,
Can’t change the size of the text in home page, I have the option, click on it but it seems that doesn’t work.
Hi,
Can you please let me know what option is not working, are you editing with Elementor or is there any other setting?
Kind Regards
Yes, using Elementor
Hi,
Please go to the Style tab of the text, then go to Typography, and there you can change the font-size.
Feel free to ask for anything you need.
Kind Regards
I enjoy using the theme.
What do the numbers such as “Settings> Hero> Visibility> 2”, “Title> 3” and “Breadcrumb> 1” indicate when editing the page?
I searched Bifrost Theme Docs and Neuron Themes Support, but I’m worried because there is no documentation.
Yours sincerely,
Hi,
Please go to Appearance > Customize > General > Settings, activate the Custom Fields panel, after that go to Dashboard > Custom Fields, remove all the fields there and everything will get back work correctly.
Kind Regards
When I went to Dashboard> Custom Fields and deleted all the fields there, the numbers disappeared.
Kind Regards.
So it works now, right?
Feel free to ask for anything you need.
Kind Regards
Hi Neuron! I’ve updated the theme but I have a FATAL ERROR. I’ve installed Envato Market, and I’ve updated with a API. Later, I’ve deleted Neuron Core and I’ve installed again. ...and now I have following error which I can’t visualize my portfolio. IT’S IMPOSSIBLE to activate Neuron Core Plugin. I hope you can help me. IT’S URGENT!! Thanks.
Fatal error: Uncaught Error: Class ‘WPML_Elementor_Module_With_Items’ not found in /.../wp-content/plugins/neuron-core-bifrost/includes/compatibility/wpml.php:94 Stack trace: #0 /.../wp-content/plugins/neuron-core-bifrost/neuron-core-bifrost.php(30): include_once() #1 /.../wp-admin/includes/plugin.php(670): include_once(’/usr/home/nuria…’) #2 /.../wp-content/themes/bifrost/includes/tgm/class-tgm-plugin-activation.php(1042): activate_plugin(‘neuron-core-bif…’) #3 /.../studio/wp-content/themes/bifrost/includes/tgm/class-tgm-plugin-activation.php(923): TGM_Plugin_Activation->activate_single_plugin(‘neuron-core-bif…’, ‘neuron-core-bif…’) #4 /.../studio/wp-content/themes/bifrost/includes/tgm/class-tgm-plugin-activation.php(743): TGM_Plugin_Activation->do_plugin_install() #5 /.../studio/wp-includes/class-wp-hook.php(287): TGM_P in /.../studio/wp-content/plugins/neuron-core-bifrost/includes/compatibility/wpml.php on line 94
Hi,
Can you please provide me with your wp-admin, at our contact form on the profile, so I will have a quick look to see what’s going on.
Feel free to ask for anything you need.
Kind Regards
Hi,
I’ve received an email from you, and I’ve logged into your website to check it, and I found a little bug in our Neuron Core plugin, but don’t worry because I’ve fixed it.
Feel free to ask for anything you need.
Kind Regards
Yes, now my website works perfectly. Thank you very much!!. 
King regards.
Excuse again. I’ve been going through more carefully, and if you click on every project, it return a 404 error. Can you have a new look please?
Hi,
Sorry for the late reply.
I’ve checked all of your projects and I could find them, can you please sent me a link to one of those that are showing 404 error.
Feel free to ask for anything you need.
Kind Regards
Hello, is it possible to import a personal font in the theme (other than Google Font)?
Hi,
Yes, it’s possible, you can do it by going to Appearance > Customize > General > Settings > Custom Fonts.
So there you can insert the links of the font and it will be added as a custom font.
Feel free to ask for anything you need.
Kind Regards
OK thanks, because it’s not stated in your doc. EnvatoMarket. And so once activated, will it be possible to use this custom font also in the header and footer? In addition, is it possible to deactivate all Google Fonts?
With my compliments
Hi,
Yes, you can use that font also on the header and footer, and you also can deactivate the Google Fonts.
Feel free to ask for anything you need.
Kind Regards
Dear Support,
I hereby contact you regarding a purchased theme, Bifrost. I have been a loyal fan of your theme for months. But since the WP 5.5 update, the ‘Media Gallery’ widget of the bifrost theme no longer works. Possibly a known issue, I can’t update my website to 5.5 now because this widget will break. Maybe you can help?
Thanks in advance
Hi,
We’ve fixed this issue on the latest version of the theme and Neuron Core plugin, so please update them via the Envato Market plugin.
Bifrost theme version 2.1.9
Neuron Core plugin version 2.1.6
- https://envato.com/market-plugin/
So when you update the theme, please delete the Neuron Core plugin and install it again by going to Appearance > Install Plugins.
Feel free to ask for anything you need.
Kind Regards
I have problem after doing WooCommerce update. Your Menu Cart (Mini Cart) does not work as before. When I delete something it does not use ajax…it reloads the page. Why is this happening, how can I resolve it?
Hi,
Can you please reach us in our support system, because we use comments more for pre-sales questions.
- https://neuronthemes.ticksy.com/
Feel free to ask for anything you need.
Kind Regards
Hi
Will this version run on WP 5.6?
Thanks, Arthur
Hi Arthur,
Yes it will run on WordPress 5.6, we’ve just added on the compatible list.
Kind Regards
Ok, thanks for the quick reply : )
You’re welcome anytime
Feel free to ask for anything you need.
Kind Regards
Hi again, looking more at your nice themes, I found that in the demo the shop/chart icon when added an item won’t show up in smaller size windows, also not on smartphone. Are you aware of this?
Hi,
I am very sorry for the late reply, we were not working at the weekend.
We’ve hidden it but if you want to show it you have the option, just select the menu cart element on the header that you’re using and go to Advanced tab > Responsive and make it to be displayed on the other devices.
Feel free to ask for anything you need.
Kind Regards
Thanks for the reply, and good to take off in the weekend.
You’re welcome anytime
Kind Regards
I’m struggling to find a way to edit the social media fields in the footer of my website. I located it in the templates but when I go to edit it in the elementor it’s blank. Am I looking in the wrong place?
Hi,
Happy holidays, we wish you all the best in 2021.
The default footer parts are saved as templates and included as widgets on the footer, so you can find and edit the social media template by going to Dashboard > Saved Templates.
Feel free to ask for anything you need. Kind Regards
This looks beautiful, so clean. I have one pre-sale question. I want to lay out my photos with an irregular grid and overlapping elements. Since the theme uses a page builder I should be able to that, correct?
Hi,
Yes you can do that with our Bifrost theme, please check the tutorial on the link below on how to play around with positioning of elements.
https://www.youtube.com/watch?v=vJ851SD-6u0Feel free to ask for anything you need.
Kind Regards
Hello I added this Code to functions.php Child but Google Fonts is still linked: function dequeue_extra_styles() { wp_dequeue_style( ‘bifrost-fonts’ ); } add_action(‘wp_enqueue_scripts’, ‘dequeue_extra_styles’, 12);
Hi,
Happy holidays
To deqeue a style in our Bifrost Theme you need to add the following code at Apeparance > Theme Editor.
function dequeue_extra_styles() {
wp_dequeue_style( 'bifrost-fonts' );
}
add_action('wp_enqueue_scripts', 'dequeue_extra_styles', 100);
Feel free to ask for anything you need.
Kind Regards
Hey there!
I’m potentially interested in buying the bitfröst Theme for my website. I have some questions, especially about the Portfolio Metro: 1. is it possible to add a gap between the images? 2. do all images need a 1:1 aspect ratio for it to work properly? As a 3d-visual artist, my renders tend to have different formats..
Thanks a lot in advance!
Hi,
Metro Portfolio is a portfolio page that will display all the portfolio items.
1) Yes of course, you have the option to set the spacing between portfolio images in the metro portfolio.
2) You can select how many columns do you want that portfolio item to cover, please see the attached screenshot.
Kind Regards
Great, thanks a lot! And the 1:1 cropping happens automatically? (So I don’t have to specially upload square-cropped images) Also on a situation like this – https://neuronthemes.com/bifrost/metro-portfolio/ – is it possible to select which projects exactly appear in the larger squares or does this just randomly happen? Thanks in advance again!
Hi,
As you can see from the screenshot, you can select the columns of the item, if you set it to 12 it will display in a single column, if you set it to 6 columns it will be displayed as 1/2 of the column, and so on and so forth.
https://prnt.sc/w4so48Feel free to ask for anything you need.
Kind Regards
I’m getting internal server error when trying to import a theme through demo content. It says my support has expired but the theme literally doesn’t work. It shows a critical error on the homepage. Definitely not fair the support has run out when installing the theme and it doesn’t work at all…
Hi,
Unfortunately, we are not able to see your website, because of the coming soon activated. Please provide us with a login information at our support system: https://neuronthemes.ticksy.com
Kind Regards
I bought the theme back in August. I tried updating the PHP version to 7.4 on my hosting account. However, it said critical error and is not compatible with the theme. Does the PHP function file in the theme need to be updated to 7.4? But should the theme be updating automatically anyway with bug fixes when you (the creator) update it?
Hi,
Unfortunately, we did still not fully test PHP 7.4, there may be some issues. Can you please revert to PHP 7.3, until we release a new update, the update will come in the next week.
And if you want to get notified when there’s an update on the theme please download the Envato Market plugin.
- https://envato.com/market-plugin/
Feel free to ask for anything you need.
Kind Regards
Hi! I just need to check if the WP editor on the portfolio single page has a gallery field with compatibility with elementor theme builder. I would like in the future to be able to migrate the portfolio to other theme like a blog. Thanks!
Hi,
Yes, in our Bifrost theme there are three type of layouts that you can use to create a portfolio item: Vertical Portfolio, Side Porfolio and Elementor . So if you choose the Elementor type you can create it fully with Elementor and save it for later.
Feel free to ask for anything you need.
Kind Regards
Hi, Sorry, but it’s not clear. For example with the blog you can create a post with blocks editor and see that content inside your custom elementor template. I need the same with the portfolio; I need “to call” dinamic content like text and the gallery images from my elementor custom template. The portfolio is over 100 items, I can not create each portfolio page one by one with Elementor. Could I have this with this theme? Thanks
Hi,
We’re sorry but that’s not possible with our Bifrost theme, but what you can do is to save a portfolio item as a template then use it on all of the portfolio items, or you can duplicate the portfolio with the Yoast Duplicate Post plugin.
Feel free to ask for anything you need.
Kind Regards
Hi, I am sure, I am just missing something here, but I try to import the “Interactive Grid” Demo (which is beautiful, btw) but nothing happens. I am on Raidbox, so from the hoster side I should be fine. Would be happy for a little tip to get me going. Thanks!
Never mind, I figured out, that I first should include the main demo…
import not include 
Glad to know
Kind Regards
Hi ! Pre-purchase question : You have at least 2 different types of lightboxes on your demo site : 1. https://preview.themeforest.net/item/bifrost-simple-portfolio-wordpress-theme/full_screen_preview/23180008 2. https://neuronthemes.com/bifrost/portfolio/primary/ But I don’t see where you choose the options for that in your documentation (arrows etc) And in some other question here you talked about changing arrows only via CSS. So which lightbox settings are we getting by default? Thank you Kind regards
Hi,
Sorry for the late reply,
There are two lightboxes in our Bifrost theme, the default one that comes with Elementor, and the Media Gallery element lightbox. Media Gallery lightbox is used only for this element and portfolio item gallery and not for other elements like images, etc.
Feel free to ask for anything you need.
Kind Regards
The Theme is installed. I added logos to for dark and light in the settings. The logo is not showing up. I changed the menu to a different menu, ... I still see the old menu. How can I fix this issues? Do I have to buy Elementor Pro to change to Logo?
Hi,
In the theme you can either use the header that comes as default where you can upload the logo from Customizer and manage it from there or via Elementor where you can create headers and assign them to different pages, so please hover onto button Edit with Elementor and see if there appears a header template. https://prnt.sc/ppaaad
Click onto the template and the editor for that template will be opened where you can easily edit it.
- Video Tutorials about header builder.
Feel free to ask for anything you need.
Kind Regards
Thank you – I have headers. I try and give feedback later.
No worries
Feel free to ask for anything you need.
Kind Regards
Hi, Is there a better get started guide? I’m fairly WP savvy and imported the demo data, but there’s no way obvious way to find the Customizer (nothing is showing in Appearance > Customize and I have all plugins activated). Thanks!
Hi,
I’m so sorry for the late reply.
Please download the following plugin, and it will solve this issue.
wordpress.org/plugins/kirki/
Feel free to ask for anything you need.
Kind Regards
Hi,
When i try to upload any slider templates from file the it sais that file is wrong. Demo importer can’t upload slider themplates neighter. Should I need to buy slider revolution to upgrade? I hope not.
Hi,
Can you please contact us in our contact form in the profile, and we will send you the latest version of the slider revolution plugin.
Feel free to ask for anything you need.
Kind Regards
This item was featured on ThemeForest
Elite Author
Contact the Envato Market Help Team
