3288 comments found.
Hi I have sent several tickets to your support and I have no answers. I have even sent a message through the chat that exists in the demo area but there is no way for them to respond.
Please I need to fix those problems.
Hi, as you already know we replied your ticket and I think everythings is fine now
Regards
Is the theme AMP-ready?
Hi, I am afraid not
THX
you are welcome
If you don’t import demo content, it’s not possible to influence the behavior of columns (in elementor) on the smartphone. normally a 50-50% column automatically turns into two 100% columns. This doesn’t seem to work (without importing demo). likewise, i can’t manually influence the columns in elementor by entering percentage values (smartphone). I have tried for hours, then i import a demo and the above suddenly works. Even when i create a completely new page. What is the reason? Is there any setting i am overlooking?
Hello, I’m on the fence about getting this theme, one question though. Is there an option to create multiple locations/storefronts for each individual vendor? (multi-vendor with multi-locations too basically) Vendors should be able to sell different products in different cities. Thank you!
Hi there, Please note that we only have one demo for Multi-vendor shop, that is fashion shop. Please check it from there to see whether it is the one you need or not
Finally i found phlox Themes working perfectly phlox is the only one platform where i completed all of my desires and also with professional phlox support team who always helps me when i was in trouble especially Monica helped me a lot while creating websites for my clients Love phlox themes and support team keep it up.
Hi there, that is great to see how happy you are with Phlox. that means alot to us and we will do our best to make Phlox better nad better
Hi.
I submitted a problem more than a week ago but I still haven’t gotten a response.
It is a problem with the display of a header on certain mobiles but as I said, I have not had a response for 8 days.
Very disappointed with the support, please do check and update me on the issue.
How long should I wait for a reply?
Hi, we are sorry for the delay, Can you please check your ticket again
Have updated the response please do check again
Hi! have been waiting for the reply for a while now, this is getting very frustrating.
Been a week since I dropped a reply on tickets/1402366559 | please check and let me know what can be done.
Hi there, your issue is kind of wired, that is why it is taking more time, but please expect a reply today, since we are working on this right now.
Sorry for the delay
Unfortunately the issue is still not resolved, been a week since I’ve added reply on support. Please check and update me
Hi, sorry I will personally check it for you and reply your ticket in a few huors
How do you turn off Active Links? I don’t want the menu items to change when use is on Active page.
Hey
Is theme support RTL ?
Hi, the theme yes but the demos no, so if you want to import a demo and use it in RTL, it is not working perfectly and you need to do it by your own, but if you want to use the PHlox theme and create your website by your own then yes it is a good choice for you
Regards
Is there a way to turn off “Pause on Hover” on the Simple Slider?
Hi, you need to change it under Master Slider settings. You can turn off this option from slider settings -> Navigation, like the image below
If need more details please contact our help center http://help.averta.net/It’s not a Master Slider it is the Phlox Simple Slider module in Elementor.
Nevermind on this, I just changed to an Image Carousel and all is good now!
Hi, ok happy to hear that
Hi.
I submitted a problem more than a week ago but I still haven’t gotten a response.
It is a problem with the display of a header on certain mobiles but as I said, I have not had a response for 8 days.
I was told at the time that the ticket was being sent to the development team and that they would get in touch when it was resolved.
I think it is a simple problem, and I do not know if he could lose communication or the ticket.
The project is finished in the absence of solving this problem and I need to be able to correct it to be able to publish our client’s website.
The ticket is entitled “Problem with title text in some mobile versions”
I remain attentive to your response to be able to expedite the resolution of the problem as much as possible.
Thank you.
Hi, We are so so sorry for the delay. I personally check your issue, please have a look at your ticket I think that reply will solve your issue.
Regards
Thank you.
We will check it and if we have any other problem with the current issue, I will contact you.
Regards.
Thanks, We hope everythings goes fine
Slowest theme ever.
3 websites and they are all ‘F’ with less than 30% on Gtmetrix.
Other Sites I have created with other builders that I haven’t even optimized start at D and over 50%.
Speeding it up has been the biggest headache I’ve had to face.
You’re definitely going to have to pay for an extra service like NitroPack to get any tangible result.
Very sad!
PS: I have tried your speedup writeup, it doesn’t change much.
PPS: Your website (https://www.phlox.pro/) on gtmetrix is also F. Just saying.
Hi
Please note that the biggest part of reducing the page score are images. You need to use the lazyload option of image element for improving the page score. Also, Phlox theme is perfectly optimized for “autoptimize” and “cache enabler” plugins which increase your page score significantly. Finally, you can always raise a ticket and our agents can help you on this matter too.
Excellent Theme and excellent support for the tech team Phlox is great and its library of Demos is outstanding !
Hi we are glad you like it, thanks for your kind words
Hi, How can i add custom header(menu bar) in digital agency theme.
Hi, you can set different header per each page, you can simply use the header option under page options, please submit a ticket on our help center if you need more help about it http://help.averta.net/
Hi once again!!!. Thank you for the support. I ran into another issue too. White using the Cryptocurrency template, when i edit a page with elementor I get white background in most of the spaces. Is there any way i can fix it.
Hi. Chances are that it’s related to an animation conflict caused by the Page Animation option. Please turn it off from the Customizer > General > Page Animation and Preloading Setting and check again. If that did not help, please submit a ticket at our help center:
http://help.averta.net/Hi. For the first issue, I’m sure what widget you are using. The Advanced Icon widget is not part of the Phlox package. For the second issue, please note that this is the way HTML handles the whitespace. You can use inline styles to add extra style. For example, wrap your word with a “span” tag and add your style to it. Also, we checked the third issue and the color for icons is working fine. This needs more investigation on your website.
Please contact us at our help center and our support agents will assist you to take care of these. help.averta.net
Thank you.
I would love to get more options to edit Cart/Checkout cause theme looks amazing, cart and checkout look like they just back from the year 2000. It needs some love please take that in consideration since you have so many shop demos and options it’s shame you did not put much of effort to essentials. Much appreciated
Hi there, the good news is we will do, we started to pay more attention to those page design as well
Thanks for your willing
I want to install this theme on my site? Can you check my site?
https://www.ilanekle.netHi, you need to be familiar with WordPress, in this case the process is like other WordPress Themes
I am unable to change featured colors.
My support has expired. Any other option?
I am sorry but here I can only give you general info, Have you tried to use global color of Elementor, we are trying to replace that. I hope that can help you, otherwise it is worth to extend your support I think
Regards
Something went wrong with the plugin API. what is the solution? please help me
Hi, can you please make sure that you are using the latest version and if you are. Please submit a ticket about your issue on our help center http://help.averta.net/
My license key was stolen, what can I do?
Hi, you can simply see where it is activaited and deactivaite it from our help center https://docs.phlox.pro/article/174-transfer-license
I appreciate your kind and quick answer, but problem is that when I do that, it gives me this error message: The purchase key is registered for another customer.
I mean, even after I logged in with this Envato Account, so something went wrong. Could you please do it on your end? Simply deactivate my license (I can send it to you by email) and so I can activate on the website I really own?
Thanks!
Since I’ve noticed, on other answers, that you will ask for the last 12 digits of the key, here they are: f04b5acc5720
Email should be the same as my Envato Account, which should be this: geral (at) maidot (dot) pt
Hi again, May I ask you to submit a ticket onour support forum and follow your ticket there, we will help you there http://help.averta.net/
Regards
How can I post a ticket if I do not own that key anymore… I’ve bought a key that I CANNOT manage! I need access to that key agian. Basically that’s it. I have proof that the key is mine, it’s here in my account.
Hi again, please do not worry, you can sing in with your envato account , also if still got issue please talk to our agents on the live chat of our site https://phlox.pro/go
Regards
Hi, Item regular price : 32, sale price: 26 but discount rate is 50%. It is same for all products. How can i fix it how can i close sale rate?
