87 comments found.
It is 2025. Are you ever going to update the theme? Also, are you still supporting it? It seems that $60+ dollars is a lot of money for support if you are not even updating. Please advise, because I have some issues I need assistance with.
Hello,
The theme is supported and will continue to be updated. At the moment, we don’t have an ETA for the update’s release.
The current version of the theme is compatible with the latest version of WordPress and PHP 8.0.
In case you need an immediate update of any bundled plugin you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with the latest version.
Support
Edge Portfolio part of
Qode Interactive
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Under Edge Options I see no colors. I am trying to change the colors on the menu which is on the left even though it is supposed to be on top. How do I change the colors where the menu is?
Hello,
In Edge Options >> Header, there is an option at the top to choose the header layout that you want to customize. Once the header layout is selected, the options for customizing the selected header layout will appear.
Support
Edge Portfolio part of
Qode Interactive
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OMG! Now my mobile menu doesn’t even work. How can I get some help immediately? If I renew support for the$63 will you help me today?
Hello,
Please take a look at this article regarding the support expiration. If you extend your support and submit a ticket, note that we reply to tickets chronologically, and the response time can vary depending on the number of tickets that we get at that point. We try to reply as soon as possible.
Support
Edge Portfolio part of
Qode Interactive
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I need help today… now. What do I have to pay you to get you to fix my issue now?
Hello,
We provide support using the ticketing system. As mentioned before we reply to tickets chronologically, and the response time can vary depending on the number of tickets that we get.
Support
Edge Portfolio part of
Qode Interactive
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Why can’t I see my Rev Slider. I have a Rev Slider on my home page. The space is there, but the Rev Slider element is not, yet the video still shows on the website.
Hello,
As we suspect that this might be caused by a plugin conflict, you could try testing for it by first disabling all of your 3rd party plugins (plugins that did not come bundled with the theme) to see if the behavior persists. If it’s gone, you will know that one (or a combination) of the plugins was the culprit. Then start enabling them one by one until you find the one causing the issue.
In case you need further assistance we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Any plans on updating this theme?
Hello,
The theme is supported and we will continue to update it, however, at the moment we don’t have an ETA when the update will come out.
The current version of the theme is compatible with the latest version of WordPress and with PHP 8.0.
Bundled plugins do get updated with the theme, however, in case you need immediate update of any bundled plugin you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
Support
Edge Portfolio part of
Qode Interactive
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Hi there, this theme hasn’t been updated in over 2 years. Are you abandoning this theme?
Hello,
The theme is supported and will continue to be updated. At the moment, we don’t have an ETA for the update’s release.
The current version of the theme is compatible with the latest version of WordPress and PHP 8.0.
You should know that in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or contact us through this email (just add your purchase code in the mail) and our support agents will provide you with the latest version.
Support
Edge Portfolio part of
Qode Interactive
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Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will gladly help you.
Support
Edge Portfolio part of
Qode Interactive
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menu-style
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Hi, I purchased this theme however the slider revolution is no longer able to be edited as it says it requires a purchase code—how can I go about this? Thanks!
Hello,
The plugins that you got after the purchase are called bundled and we, as theme authors, have purchased an extended license for them. That means you don’t have to activate them and they’ll work for you regardless of that.
Bundled plugins offer the same core features and functionality as the standalone version of the item on CodeCanyon. Some plugins may ask for a purchase code for registration/activation once installed, however, you can simply ignore these messages as bundled plugins do not require activation or registration. The plugin will still work as intended with the theme once the theme has been activated.
You can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version so you can update the plugin.
Support
Edge Portfolio part of
Qode Interactive
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Hello, the theme looks very good, I would like to know if the theme does not give problems with wordpress 6.2.2 thanks
Hello,
Thank you for reaching us!
Current version of the theme should work correctly with the latest version of WordPress.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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How to remove “Book a table” and hand icon on homepage and events page. Also, how to remove “You haven’t added OpenTable ID” on event single. I would like to remove booking a table all together. I haven’t seen any documentation on this.
Hi there,
Since the author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate it if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
Support
Edge Portfolio part of
Qode Interactive
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This theme has not been updated in a long time. When will there be another update?
Hello,
We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out, however you will be notified via email when the new update is online on ThemeForest.
The compatibility with block-based widgets (added in WordPress 5.8) was included in the latest theme update so you can use the theme on latest version of WordPress.
You should know that in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
Support
Edge Portfolio part of
Qode Interactive
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Hi,
I am working on the left menu Home theme option. Even in the theme demo, the right side of the website is not properly margined. Many items are moved out of the screen. How to solve this? https://prnt.sc/zkUad-z8dByP
Hello,
We would appreciate if you could please submit a ticket to our Help Center, let our support agents know on which screen sizes are you experiencing this behavior, and they will check this and assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Hi, when will there be an update? There is a bug with image light boxes which is causing the website to brake. After opening an image, you can’t do anything anymore, it is kinda a major issue.
Hi there,
Please submit a request on our helpcenter and one of our agents will investigate on this. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
Support
Edge Portfolio part of
Qode Interactive
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I have done so, but they are telling me to keep looking at this page for any news on updates. So that is why I’m contact you via here, because I was hoping that perhaps you could give me an ETA about updating the theme.
This issue is literary braking my website.
Hi again,
We have forwarded this issue to our dev team, and they will have a look as soon as possible. Thank you for your patience and understanding.
Support
Edge Portfolio part of
Qode Interactive
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Hello the reservation button doesn’t work, do i have to create an account on OpenTable ?
Hello there,
To use OpenTable shordcode it is necessary to generate your OpenTable ID. In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Edge Portfolio part of
Qode Interactive
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Hello, i already did that ticket id :# 115090
Hi,
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Please respond to my ticket : # 102432
Hi there,
Once we check we do see that your request has been handled so if you need any further assistance please continue the conversation with our support team.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hello,
How do we enable to ‘post’ button for the blog comments? It’s lovely to have a comment, form but it’s quite hard to use without a button to actually post it.
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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thank you
Hi there,
You are welcome!
Support
Edge Portfolio part of
Qode Interactive
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please check # 94292
Hi there,
Please understand that our usual response time is within 24h and you will for sure get an answer as soon as possible.
Thank you for your patience.
Support
Edge Portfolio part of
Qode Interactive
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How can I make the pricing list visible on mobile versions or on all devices? I tried the code below.
@media only screen and (max-width: 680px) { .edgtf-pricinglist .edgtfpricing-list-item .edgtf-pli-content .edgtf-pli-bottom-content { display: block !important; } }
Hi there,
Please try to add this code to Appearance > Customize > Addditional CSS
Once we test this code it is being executed:
@media only screen and (max-width: 680px){
.edgtf-pricing-list .edgtf-pricing-list-item .edgtf-pli-content .edgtf-pli-bottom-content {
display: block !Important;
}
}So please check if you have possibly missed to add something. If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Bundled version of WPBakery Page Builder is only 6.0.5 and over a year old, and the current version of the plugin is 6.4.1. When will this plugin be updated so that the bundled version is closer to the actual released version?
Hi there,
Please submit a request on our helpcenter in the upper right corner and one of our agents will provide you with the latest version.
Support
Edge Portfolio part of
Qode Interactive
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I am having some issues with this theme which appear to be the result of a bug in the Header / Sticky Header settings, and have tried to sign up for the support portal but it does not appear to be working.
After attempting to sign up, it requires email validation. Only, the validation emails do not come through. I have tried twice on two different email addresses, and have waited well over an hour in case they were slow to arrive. I have also checked spam and nothing in there either. I know the accounts were created because it will let me attempt to log in, but then block me saying I have to validate my email first.
Activation email finally showed up about 2 hours after signing up.
Hi there,
We are sorry for the delay. If there’s anything else, please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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I purchased this theme the other day, and I need to log a support ticket but when you go to support it doesn’t allow you to. I can only view the documentation that came with the theme.
The theme is outdated which I didn’t realize until it was too late. There are a couple things that don’t allow me to change like Edge events won’t allow me to remove book a table. I don’t need open table or reservations and the theme is not allowing me to remove that CTA from my events.
I did notice on Edge options you can click no for reservations but that is not working.
What are the steps I need to take to have the book a table CTA and Open table removed completely?
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you. Please note that you do need to register an account in order to be able to submit a request.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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