12895 comments found.
Hello, all the icons changed to boxes. what should I do?
Hello, I’m unable to change my Top header colour. The green colour is not reflecting on the frontend so as the homepage slider too.
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hello, I never asked your help so far. So if you could help me on this one will be gratefull.But now I use your hardware Demo with Elementor and Iam facing two problems which I cannot solve with any theme settings the product grid with six columns some images are not displayed in same height even their height is 1200. In product page the main image is displayed ok but the second image of a product when click on it it beca=ome two large on height , larger than main product image. Can we solve this two problems? Print screen is on the link here : https://we.tl/t-w1JWTdWWgb Thank you very much.
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
Hello, of course here is the link : https://spshop.gr/
You can try to enable the crop option for your product images in Dashboard -> Appearance -> Customize. Read more information in our documentation https://xtemos.com/docs/woodmart/faq-guides/image-size-content-alignment-product-grid/
I have done all theese settings nothing solve the problems.As you can see in my image https://we.tl/t-QabFGi8Bjo
All your images have different aspect ratios. It is not possible to achieve a perfect grid without cropping there. Try to set your images witdth to 150-200 px and enable hard crop in WooCommerce settings.
My problem is not the width but the height. They do not align correct on height.
Yes, and it is because your images have different aspect ratios. It is not something that can be fixed in the theme scope. You can check with any other themes and you will see the same problem. You need to either upload equal images or enable hard cropping with limited width in WooCommerce settings.
There is no option hard cropping in WooCommerce where do I find that?
Also please explain me this : In your theme electronics-2 where I develop an eshop here : https://elhabanero.gr why I never face here the same problem Iam facing with Hardware layout with images aligment in grid section in homepage but also in product page the images are ok in height and potition in electronics-2 layout? I did not resize any of the images in this eshop with your electronics-2 layout and all appears perfectly.
You can find it in Dashboard -> Appearance -> Customize -> WooCommerce -> Product images https://prnt.sc/zy3ecp
Your second website has this option turned on and probably all images have the same proportion.
Hello, I already have this option enabled as you suggest it in your documentation. Anyway I will find a solution. Thank you very much.
No problem. Feel free to contact us if you have any further questions.
Hello,
Yes, you can do this for the product element as well. But it would be better to apply these settings globally in WooCommerce settings.
Kind Regards
I was purchased the theme from themeforest.net and I was registered on xtemos.com for my theme. In Xtemos.com account I was able to activate and deactivate any website as I want. But when My support time over I can login to mi xtemos.com account but I can not find any website I have activated and also I can not deactivate any of them because I see nothing on my account. This is not support issue of course and I think its not fair. Bad news that xtemos has no contact email or number.
Hello,
Please, send us a message using our contact form here and provide us with your purchase code so we can check it https://themeforest.net/user/xtemos
Kind Regards
When switching to php 8, the theme causes a critical error when going to theme settings in the backend.
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
how to turn off pagination on product categories? i tried https://prnt.sc/zsuzz4 that settings but it wont work
Hello,
Try to clear your browser cache and cookies after you change this option. Then, test how it works. If it doesn’t help, send us your shop page link where we can see the problem.
Kind Regards
thanks it worked! but i have another question…on gtmetrix and pagespeed insights it show i have excessive DOM size. But i only have like 5 rows and 9 elements. How come i have excessive DOM?
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
Opalgalaxy.com
Hello,
We have analyzed your DOM content size and counted the following parts:
1. Your header has 249 elements
2. Footer has 100 elements
3. Most elements are generated by displayed products. You have 48 products and each has 25 tags. 1200 elements in total.
Other elements are not related to our theme like scripts, styles, plugins etc.
Kind Regards
thanks may i know how you pointed out those element?i want to know each one of them so i can decide whether i will delete some plugin that have those elements
We use a simple JS code to count a number of elements in a particular div element.
So we found this element in the Chrome inspector and take its unique CSS class. https://prnt.sc/103gy4y Then, open JS console and execute the following JS snippet https://prnt.sc/103gyn0
jQuery('.whb-header *').length
Regards
Yes, and it doesn’t create too many elements. For example, you have 34 menu items in the header and each item has 3 HTML tags https://prnt.sc/104itts So it results in 112 DOM elements. And there are other elements like the shopping cart and my account form.
so i should remove some menu items there?
It depends on your needs. If you want to reduce the number of DOM elements you can remove some elements from your page.
Hi, I’m looking for a theme with 2 specific characteristics for a architecture products company: 1.- To be able to show projects (for example hospitals and hotels) bellow each product page (woocommerce page) so I can see where this product was used. 2.- Be able to add multiple files to download in each product page (technical files and cad files) Can this be done with your theme and if so, can you help me to implement it if I buy your theme?
Also, is elementor full included?
Hello,
Thank you very much for being interested in our theme.
1. You can use our product extra content option and display any kind of Elementor widgets on the single product page.
2. Yes, this option is available in WooCommerce by default. Get more information here https://docs.woocommerce.com/document/digital-downloadable-product-handling/
Elementor plugin is fully compatible with our theme but the PRO version is not included.
Kind Regards
Hello! I’ve this error on my instagram widget. Is it only my error or should I wait for a theme update? Thanks a lot!
jquery-migrate.min.js?ver=3.3.2:2 JQMIGRATE: Migrate is installed, version 3.3.2 (index):1
Access to XMLHttpRequest at ‘https://www.instagram.com/heregoesmyusername/' from origin ‘https://myurl.com' has been blocked by CORS policy: No ‘Access-Control-Allow-Origin’ header is present on the requested resource. functions.min.js?ver=5.3.6:1
instagram ajax error www.instagram.com/heregoesmyusername/:1
Hello,
It looks like your server problem and you need to fix it to be able to send requests to other domains. Read more information here https://crunchify.com/how-to-fix-access-control-allow-origin-issue-for-your-https-enabled-wordpress-site-and-maxcdn/
Kind Regards
Thanks for your answer! I’ve done that but it doesn’t work.
Also, I’ve seen that Woodmart demos has the same problem than me, for example on Instagram widget on sidebar: https://woodmart.xtemos.com/magazine/
Or here too: https://woodmart.xtemos.com/demo-flowers/demo/flowers/
Maybe theme needs an update? I don’t know how to fix it 
Thanks a lot for your time!
Hello,
Yes, we have checked this and it looks like Instagram now blocks all cross-origin AJAX requests. So the only way to display Instagram photos now is to use their API. You can find instruction about this in our documentation https://xtemos.com/docs/woodmart/faq-guides/setup-instagram-api/
Kind Regards
Hey Guys! All good so far with your template! Just a little problem with Product Attributes/Variations . I’m using Electronic Demo 2, and by default, you have various brand (ALESSI, FLOS, EVA SOLO, etc) in the Shop Sidebar Widget, showing in 2 column in big rectangles. I’ve added my custom filters, added the same size images (180×100), and added the 2 columns/large size settings in the widget. The only problem is that when I go in the sidebar, I see 2 small circle icon instead of the 2 big rectangles like in default demo. I’ve chaned the size, tooltip, everyting, I can’t never get rig of the Circle shape. I even tried flagging and deflagging “Ebable Swatch” but nothing changes.
Thanks, A
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hi there, would I be able to do the following with this theme on checkout? I would like the user to be able to select the ORDER FREQUENCY From Default selection of JUST ONCE to DELIVERY Selection of ‘Every Week’, ‘Every Two Weeks’, ‘Every Four Weeks’. Could this be done? Many thanks
Hi,
Sorry, but there is no such option in our theme and WooCommerce by default. It may require additional code customization or an extra plugin but we don’t have an instruction for this. It is out of our theme support scope. Or you can create such an option on a product basis using standard variable product functionality.
Regards
Hi. How you disable AJAX for single product pages. I have a plugin https://pluginrepublic.com/wordpress-plugins/woocommerce-product-add-ons-ultimate/ and the new field added “upload” , does not add to cart.
Hello,
You can disable “AJAX add to cart” function for the single product page in Dashboard -> Theme Settings -> Product page.
Kind Regards
Hi,
Categories in page title can be ordered?
Now it’s alphabetically ordered. but can I order them by order categories?
Thanks!
Hello,
You can change their order with “Drag & Drop” functionality via Dashboard -> Products -> Categories.
Kind Regards
Thanks!
You are welcome!
I have a lot of questions before buying this theme.
1: If I bought this theme now for 59$, is it life time? Or do you have to renew every year?
2: The price of this theme is 59$ for how many years?
3: When the customer reviews the product, do you have a system to review the product with pictures in this theme?
4: Can i use this theme for any world wide professional e-commerce website?
5: Can an international shopkeeper open a vendor account and sell products? “YES” or “NO”
6: Is there a separate page for vendors?
7: Do you have a system in your theme? Where the sellers can maintain the products themselves And vendors will be able to answer customer’s questions. and last question
7: Do you have any affiliate marketing system in your theme?
যাইহোক, আপনাদের জন্য শুভকামনা
Hello,
Thank you for being interested in our theme!
1. Yes, you can use it for lifetime and download new updates. The only limitation is included support. You have 6 months of included support service and you can extend it anytime in the future.
2. The price is for the lifetime without expiration.
3. Yes, our theme has an option to upload pictures to the reviews.
4. Sure, you can use it for any kind of website.
5. You need to use an additional plugin for this like Dokan multivendors.
6. 7. This functionality belongs to the Dokan plugin.
8. There is no such function by default so you will need to find a plugin for this also.
Kind regards
Hello,
Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?
Regards
Hey! Is your theme compatible with printful and printify plugins?
Hello,
Sorry, but we haven’t tested our theme with these plugins yet. If you notice any compatibility issues, we would be glad to help you or return your money back.
Kind Regards
Woodmart theme thanks for your effort and dedication, i have concern on woodmart theme load time and on mobile device. I was not able to pass more than 30 point on google page speed test for mobile device. I even purchased WP-rocket to improve the speed but still it is very slow. Please help
Hello,
Thank you very much for contacting us.
Your website performance depends on a lot of different factors. You need to optimize every aspect of your website first including all images, plugins loading, CDN, server compression, cache, CSS generator, and so on. Note that if you are using Slider revolution, it is not possible to get more than 30-50 scores on mobile devices at all. It is way too heavy for Google Page speed. Read more information about Google page speed optimization here https://docs.wp-rocket.me/article/85-google-page-speed-grade-does-not-improve
Kind Regards
Hi, would it be possible to look into the Cumulative Layout Shift (CLS) aspect of the site (Google’s PageSpeed metric) for a future update? It seems this theme (the demo theme included) doesn’t do well with that metric.
Hello,
It is a specific metric that can be caused by a lot of different things. We will check it on the demo but fixing it in our demo content doesn’t mean that it will be fixed on your website as well. It is required to see what exactly causes this problem first and then fix it accordingly.
Kind Regards
Hopefully you can optimize the demo and the code. From what I see it has somewhat to do with the category images shown in the Featured Categories on the Home page, and in the top selections for the Shop pages.
Currently, our demo has a shift of the logo image only https://gyazo.com/f80e27867f30ba209727da5c9c7ba9e2 Could you please send us your website link so we can check what is wrong on your side?
What is a good way to reach you? Think my support has expired so I can’t post on the site.
You can send us a message using our contact form on the profile page here https://themeforest.net/user/xtemos
svg upload logo not showing in browser. what is the fix for this? any recommended size for the svg? if the svg code needs to be updated to add width and high or like, what is the code? not a computer guru, so just need the code with comments included
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hello, I love the theme.
I have a pre-purchase question. I am building a website with the aim to help the users identify products in certain categories like milk, fish, meat, drinks, chocolate etc which are available at a range of supermarkets. The website will use woo-commerce and be more of a catalogue website with each product showing you which supermarkets the item is available at.
1). I want the user to be able to view products by category or by supermarket in the main navigation bar, is this possible with this theme?
2) If a user for example picks a supermarket I want them to then be able to filter by category e.g fish or if they pick a category first like fish I then want them to have the option to filter by supermarket. Would that be possible?
3) Is there a way to put multiple external store links for products using this theme? if not is there a way to list the stores a product is available at?
Many thanks,
Hello,
Thank you for contacting us.
1. You can create any kind of mega menu with our theme. You can use your categories or any custom links there.
2. There is no such functionality by default. You may need some additional multi vendors plugin like Dokan. It is fully compatible with our theme.
3. Sorry, but there is no such option in our theme and WooCommerce by default. It may require additional code customization or an extra plugin but we don’t have an instruction for this. It is out of our theme support scope.
Regards
Dear, Thank you for the best design and development. I need to ask you that how can i get HTML for this WordPress project ? in the sidebar its mentioned that we have HTML and PHP files but its only based on WORDPRESS. Can you please guide me or provide me HTML theme ?
Hello,
Thank you for your question.
It is a WordPress theme and it requires this CMS to work. Unfortunately, we don’t have a standalone PHP and HTML version of the theme.
Kind Regards
Hi, brilliant theme! Quick question, I have turned on infinite scrolling which works fine when navigation to the general shop page and categories (see screenshot here https://prnt.sc/zcnzpf), if I perform a search in the header search bar, the results go back to pagination instead of infinite scroll? see this screenshot https://prnt.sc/zco98o – is there a way to keep infinite scroll on searches? Thanks in advance.
Hello,
The search results page is the WooCommerce special template and it does not inherit the Theme Settings, that is why you cannot set infinite scroll to this page. Unfortunately, there is no workaround for this at the moment.
Best Regards.