Hello, @microminerals,

Please read about the issue/solution in the below given Theme Documentation:

https://www.portotheme.com/wordpress/porto/documentation/faq/6-0-migration-guide/

Regards, P-THEMES.

Hello, thanks for your reply. I understand you have moved the item. So If I were to rebuilt my blocks again, would they still be there after the next few updates? I have already rebuilt them last month and I don’t like having to rebuilt them after every update..

Hello, @microminerals,

Do not worry, the blocks will not remove, it only changes the position.

Regards, P-THEMES.

Hello, @toptechcomputer,

I am sorry for all the inconvenience, I have just heard back from the Customization department, and they said that they are on the holiday season, once the holidays will finish, they will reply then and will back at work… so if you have enough time then you have to be patience, otherwise, you can hire any third-party developer as well, which better meets your requirements.

Regards, P-THEMES.

No worry, they already replied to me once. So I understand. Thank you.

Thanks for your understanding.

Hello, @Mick4ftv,

1. No, It’s not a good way, because a lot of Theme design and options have been changed/removed/added into the Theme in previous updates of the Theme so its better to start from scratch again.

2. You have not purchased the Theme yet, so you have to purchase the Theme first and then start from scratch.

Regards, P-THEMES.

Hello, @chenrong5000,

Can you please contact us via our support system with your site WP Admin Login details on which you are facing this issue and with the Theme purchase code with which you are facing this issue so that we will check and solve the issue for you on your site.

Regards, P-THEMES.

Hello, @akberrattani,

Can you please make sure that you are using the very latest version of the Theme and Plugins? Please follow the below listed debugging processes one by one, I am sure it will help you in solving your issue.

|.   Make sure you have everything up to date (Theme, Plugins, Translations files)
||.  Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V.  Check the browser dev console on errors (F12, on most if not all browsers)
V.   Double-check your own Custom CSS, or Custom Snippets in function.php is causing it

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/12/2020. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @naurej,

1. Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.

This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.

2. Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.

@media (max-width: 575px){
#header .searchform-popup {
    display: inline-block !important;
}
}

3. I have just checked your site and the default product images are showing perfectly fine on a single product page, here is the screenshot: https://postimg.cc/87YMqTNv so it must be the cache issue at your end nothing else, please try to clear the cache and check back.

4. For Footer Icon: This is because you have set the Custom CSS for its width, please see the below-given screenshots, the index CSS is coming from Theme Options >> Skin >> Custom CSS or from the particular page Custom CSS options, so you have to finds and remove that CSS code and it will solve your issue.

https://postimg.cc/ThSxLSd9

https://postimg.cc/TL18hjBF

For Header Logo: Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache and you can change the value in the given code as per your requirements.

@media (min-width: 1220px){
#header .logo {
    max-width: 250px !important;
}
}

For Footer Logo: Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache and you can change the value in the given code as per your requirements.

.footer-main .widget_media_image img {
    width: 200px;
}

For Newsletter Popup: Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache and you can change the value in the given code as per your requirements.

.newsletter-popup-form .vc_single_image-wrapper.vc_box_border_grey img.vc_single_image-img {
    width: 200px !important;
}

5. That Block Area is this black space: https://postimg.cc/SJ3cPyyM and it loads when the page load, so this is normal, this is not an issue but this is called Browser Rendering, you can read more and all about it in the below-given article:

https://smartwave.freshdesk.com/support/solutions/articles/12000052393--5-browser-rendering-site-crashed-when-loading-page-and-after-loading-works-fine-

6. Sorry to say that but this is not possible, you can only add the FontAwesome Icons beside Main Menu Item, This is the only possible option the Theme provides.

7. Please explain your 7th point properly, if possible with the help of a screenshot, and I am sorry but your screenshot provided link only redirect me to another page and I am not able to see any screenshot, so if I am wrong in any of the above points, you can explain it again…

And for your rest of the issues, please contact us via our support system, this platform is only used for small presale or normal queries but not for lengthy issues.

Regards, P-THEMES.

1. Okay! just ignore this issue.

2. Header Search on mobile view:

Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.

@media (max-width: 575px){ #header .searchform-popup { display: inline-block !important; } }

Comment: It is showing now but position of search icon and its box is not set properly. You can check it and tell how to fix this?

3. Single Product Default Images issue: Comment: I already tried clear the cache 50 times, already open my website at more than 50 mobiles and 10 Pcs but still the product default image is not showing. Showing only when hover is taking place. Need help to solve this.

4. For Footer Icon:

This is because you have set the Custom CSS for its width, please see the below-given screenshots, the index CSS is coming from Theme Options >> Skin >> Custom CSS or from the particular page Custom CSS options, so you have to finds and remove that CSS code and it will solve your issue. https://postimg.cc/ThSxLSd9 https://postimg.cc/TL18hjBF

Comment: Not find .css code here for this issue

For Header Logo: Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache and you can change the value in the given code as per your requirements.

@media (min-width: 1220px){ #header .logo { max-width: 250px !important; } }

Comment: Just used above code, it is simply increasing the resolution or size of logo instead of fixing the blurry issue. I don’t want to increase the logo size. Please help with better resolution.

For Footer Logo: Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache and you can change the value in the given code as per your requirements. .footer-main .widget_media_image img { width: 200px; }

Comment: Just used above code, it is simply increasing the resolution or size of logo instead of fixing the blurry issue. I don’t want to increase the logo size. Please help with better resolution.

For Newsletter Popup: Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache and you can change the value in the given code as per your requirements.

.newsletter-popup-form .vc_single_image-wrapper.vc_box_border_grey img.vc_single_image-img { width: 200px !important; }

Comment: Just used above code, it is simply increasing the resolution or size of logo instead of fixing the blurry issue. I don’t want to increase the logo size. Please help with better resolution.

5. That Block Area is this black space: https://postimg.cc/SJ3cPyyM and it loads when the page load, so this is normal, this is not an issue but this is called Browser Rendering, you can read more and all about it in the below-given article: https://smartwave.freshdesk.com/support/solutions/articles/12000052393--5-browser-rendering-site-crashed-when-loading-page-and-after-loading-works-fine-

Comment: I already tried clear the cache 50 times, already open my website at more than 50 mobile and 10 Pc but still the product default image is not showing. Showing only when hover is taking place. Need help to solve this.

6. Sorry to say that but this is not possible, you can only add the FontAwesome Icons beside Main Menu Item, This is the only possible option the Theme provides.

Comment: Just ignore for now

7. Please explain your 7th point properly, if possible with the help of a screenshot, and I am sorry but your screenshot provided link only redirect me to another page and I am not able to see any screenshot, so if I am wrong in any of the above points, you can explain it again… And for your rest of the issues, please contact us via our support system, this platform is only used for small presale or normal queries but not for lengthy issues.

Comment: Just ignore for now

Note: I haven’t add any custom CSS, all are yours while importing the demo22 shop and few another 2 css which was given by you. that’s it. In meanwhile there is no any proper and appreciated resolutions are provided by you for above all issue. I am expecting to give resolution instead of showing the proof like working fine at your side.

Hello, @naurej,

I am sorry but as I told you, For your rest of the issues, please contact us via our support system, this platform is only used for small presale or normal queries but not for lengthy issues.

So please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site.

Regards, P-THEMES.

Hello, @freetech_sk,

Can you please contact us via our support system with your site WP Admin Login details on which you are facing this issue and with the Theme purchase code with which you are facing this issue so that we will check and solve the issue for you on your site.

Regards, P-THEMES.

Hello, @PixelsHouse,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, P-THEMES.

Hello, @bakszi,

Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.

.wpcf7 .wpcf7-validation-errors, .wpcf7 .ajax-loader {
    display:inline-block !important;
}

Regards, P-THEMES.

he now senses that he is there but does not display it.

Hello, @bakszi,

We have intentionally hide it on the mobile version, because of the small screen resolution as this destroy the popup on small screens, you can simply show it using the above-given CSS code easily…

Regards, P-THEMES.

Hello, @stylecrome,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, P-THEMES.

Thank you

Most Welcome!!!

Hello, @viells,

This can be done by your hosting provider, please read the below-given articles:

https://www.wpbeginner.com/wp-tutorials/how-to-add-ssl-and-https-in-wordpress/comment-page-1/

https://websitesetup.org/http-to-https-wordpress/

Regards, P-THEMES.

Hello, @timplay_82,

We are sorry that you faced some problems working with our theme. But our theme is one of the most optimized on the market. In general, our theme is already optimized and doesn’t have too many resources to make your website slow. Most likely, your website performance suffers from the content you have added to your website. It may happen in case of too many plugins, large not optimized images, or other resources. So we suggest you remove unnecessary plugins, install some kind of JS & CSS optimizing plugins like Better WordPress Minify and a caching plugin like WP Super Cache, or use WP Rocket for both tasks. Also, you can use the GTmetrix tool to see what makes your website slow and optimize these parts of your website.

First of all, we would like to tell you that Google very often scores with 20-40 points mobile performance for 99% of websites built with WordPress. To get more points you need to have a really light page. For example remove all sliders, carousels and leave a few banners and products only. Then you will get a high result. But usually, our theme works very fast on mobile devices and don’t have any problems with performance. We suggest you test it on a few mobile devices and you will see that there are no real performance problems. Google PageSpeed gives you recommendations on how to improve the performance of your web site, but it does not actually measure the speed (aka loading time) of your website. If your site loads fast, you can safely ignore PageSpeed’s recommendations.

The traffic depends on a lot of different factors and not our theme only. The only argument from you was your website’s low score on Google Pagespeed. But it can’t be because of that if your real website speed is quite fast. We suggest you read an article from the WP Rocket team – one of the most experienced companies in terms of WordPress optimization.

https://docs.wp-rocket.me/article/85-google-page-speed-grade-does-not-improve

Porto has optimized HTML, combined JS scripts, minified CSS, has style.css generator, conforms all the coding standards from WordPress (and it is checked and confirmed by Envato reviewers while uploading our theme to the market). We are always working on improving our theme’s speed and listen to all our customers’ reports. We release updates every 3-5 weeks so if any performance problems are reported they will be fixed asap.

Porto Comes with default Speed Optimization Wizard Option, which you will find under Porto >> Speed Optimization Wizard, So you have to use it and Minify the JS and CSS from there as well and use any third-party plugin for Compressing and Optimizing your site Images and also use server cache as well.

Basically, the Speed of the site is something which can be achieved using Customization, So I only able to suggest you the tested solution, Please read and follow the instructions written in this article:

https://smartwave.freshdesk.com/en/support/solutions/articles/12000052420--10-porto-site-speed

Hope this helps…

Regards, P-THEMES.

I followed the recommendations you suggested and now the Elementor application does not work for me, when trying to access it continues to load unlimitedly without being able to modify anything in elementor. The Minify plugin that they recommend interferes with my store page, if I activate it it will generate an error 500, I am really very disappointed with the Porto template and the indications and plugins that they recommend because some interfere with the others, on the other hand the speed does not improve.

Hello, @timplay_82,

First of all, we only recommend our Theme Speed Optimization Wizard, and the plugins are only for the suggestion, if those plugins not working for you, then no need to use them…

And regarding your Elementor continuously loading, please contact us via our support system with your site WP-Admin Login details so that we will check and solve it for you on your site.

Regards, P-THEMES.

Hello, @motor4ikk2,

First of all, thanks for showing your interest in Porto WordPress

Add to Cart Ajax only worked for Shop/Category pages but not for Single Product page and this is the default functionality of the Theme.

You can check it on my test site here: http://hubdatasolutions.com/pearl/porto/wpbakerydemo-for-aizaz/shop/

Regards, P-THEMES.

Can I activate this functionality for the product page?

Hello, @motor4ikk2,

I am sorry but no, as I already told you that functionality is only for Shop/Category pages and elements, not possible on the Single Product page.

Regards, P-THEMES.

Hello, @mraise,

Sorry to say that but we have not tested the razor pay payment gateway plugin with our Theme officially till now, so we are unable to suggest on this, If you want to use it, you can try it with our Theme but at your own risk.

Regards, P-THEMES.

Thank you very much

Hello, @tehuacan,

First of all, thanks for showing your interest in Porto WordPress

Porto WordPress Theme is fully translatable Theme and you can translate it into any language using Loco Translate plugin or po editor as per your requirements, once you will purchase the Theme, you have to contact us and we will provide you the Spanish language files of the Theme as well.

Regards, P-THEMES.

Hello, @iHez,

First of all, thanks for showing your interest in Porto WordPress

You can easily use Google Maps to show your location on your site using our Theme and yes you can use the Contact Form 7 plugin as well for setting the Contact Form on your site, it is already included in the Theme package as well.

Regards, P-THEMES.

Thanks, Purchased

You’re Welcome!! and Welcome to Porto Family

Hello, @haegger,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, P-THEMES.

Thank you so much!

Most Welcome!!!

Hello, @arymaynart,

I have just tested it at my end, and it is working perfectly fine at my end, it must be any third party plugin confliction or Custom Code issue at your end nothing else.

Please follow the below listed debugging processes one by one, hope this will help you in takle your issue otherwise, please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site.

|.   Make sure you have everything up to date (Theme, Plugins, Translations files)
||.  Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V.  Check the browser dev console on errors (F12, on most if not all browsers)
V.   Double-check your own Custom CSS, or Custom Snippets in function.php is causing it

Regards, P-THEMES.

Hi mate, i deactivated all plugins, update all files and the problem persists. I am using Header Builder. When I change header type to a pre made header, it works fine. There is this class hidden-for-sm on a div that holds Minicart. Whe i remove it, off canvas works well on mobile, but the other icons gets all messed up. Also, these divs are missing inside mobile minicart div.

Here is some screeshots to help.

https://snipboard.io/Vb4Oa7.jpg https://snipboard.io/jDdeVo.jpg https://snipboard.io/LKio1v.jpg

Can you please fix it?

Hello, @arymaynart,

Can you please contact us via our support system with your site WP Admin and CPanel or FTP Login details so that we will check it for you on your site.

Regards, P-THEMES.

Hello, @vsln,

This is not true, check our Demos site, the Blog is working fine and on my test site with the very latest version as well and the blog is working fine for me as well.

Please again try to update the Theme by following the below-given article and the plugins as well.

https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-

And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 29/05/2020. According to Envato’s support policy, renewing support is required for further support.

Thanks for your understand.