619 comments found.
sweet a licence is needed now .. and i don’t remember where i try this before ,, iu want reset my license but lead me to a login page where i never created a account.. When i click contact us …. Oops, this help center no longer exists
reset my license please i want give this another try
Hello! Please submit a support request and you will be assisted. And please read theme documentation for obtaining information
Man im a agency with over 700 customer, no time to read stuff i just want reset the licence can you do it please?
All your support button lead to : The company you’re looking for is no longer using our help center. We suggest reaching out to them directly via their official website.
Oops, this help center no longer existseach time i click on ticket or support i go to this page
request (35286)
We have more than 80k customers and we do respect all of them as well. We don’t know where you click the support button but all the links https://themeforest.net/item/ewebot-seo-and-marketing-agency-wordpress-theme/24776025/support work fine. And here is a direct one https://wp-help.zendesk.com/hc/en-us/requests/new
Are you kidding?? All link inside Wordpress and even on your page here lead to a error page lol do you want i record a video to show you?
ok i will record a video and upload it on youtube wait
The Button on the Main page of you theme was also not working but it was fixed in the last 5 minutes 
We did not make changes or updates on our demo website. As for the link within the error message, our devs will check it. You will get a response to your ticket asap
thank you boss nice avatar by the way
Thanks for understanding :)))
Sorry something is wrong bro look the awnser i get .
Hello! Thanks for contacting us. While activating the code in the theme options panel, you were required to enter your email address. Once you entered it the GT3 account was created automatically on our website https://gt3accounts.com/app/ The account details were sent to your email address. Please check your email box to find the account details.
Problem is on theme activation page they’re nowhere, no field where i can input any email but only 1 field to enther the Licence
I’m pretty confuse
There is no need to duplicate it here. Keep the communication with our support staff. They know what they do or answer. This form is for pre sale questions only. Thanks
Where I’m supose to enter my email ?
thank you
Hello, how can I assign Header or Footer to all pages EXCEPT specifical ones? I am only able to assign to all pages, 404, search and archives, but I can’t assign it to a special page…
Hello! You have to submit a support request via a ticket system. This form is for presale questions only
hi hope you are doing well
i have some bugs in ewebot theme
I have several bugs with the ewebot theme
1- Like the slider in Home-06, it does not exist 2- How to change contents of price plans in home-05
3- There is no possibility to modify the changed words in the home-09 slider
4-how to change the name of the ewebot theme to any other name
Hello! The support is provided via a ticket system only. Please submit a request and our team will assist you
my request 35104
Does the theme support the Arabic language (RTL ) or not ?
I have not been answered by technical support yet!
You have to wait for the response from our support team. All the requests are answered in the order they were submitted. We do respect all our customers. Also please note that support is limited on weekends. The theme supports RTL
I sent on tech support three days ago However, no response has yet been received!
It’s not possible, please check the screenshot from the ticket system https://prnt.sc/ypzpln
Hi GT3themes,
Would be great if someone could have a look at my ticket #34957.
Thanks!
Hello! Please check the response and resolve the issue on your end.
Hi GT3themes,
I fully disabled the firewall, you should be good to go .
Thanks!
There is no need to duplicate it here, please reply to the ticket.
You’re right. Thanks.
Hi, I purchased the theme but is there a problem with the top menu. It shows like this (https://prnt.sc/xpixaq ) as if its separate from the section below. The top header should blend in with the bottom section
Hello! Please submit a support request and our team will check it.
Hello, do i can use your image/video/icons images (in demo) for my web site?
I have see the following site: https://www.crocky.it/that use your demo without change to any content? Thank you
Hello! Yes, you can use your own images.
Hello: Today I update my template to the latest version and now the site does not load. Please your help.
Thank you!
Hi there! Please submit a support request and our team will check it.
Hi, the request is 34880. Thank you!
Thanks. Our team will get back to asap.
Hi GT3themes,
After updating to version 2.2.6 I get this error ‘Unable to open file!’ in the WordPress admin section.
When visiting the frontpage of the website (in version 2.2.5) the blog widget doesn’t display the blog items, it only displays ‘read more’. When I refresh the page they are shown in full.
With kind regards,
Topper006
Hi there! Please submit a support ticket and our team will assist you.
Hi GT3Themes,
I already reverted back to an earlier backup but I’ll submit a support request.
Thanks!
Thanks
Buenas tardes, tengo mi web realizada hace ya meses y ahora cuando accedo a mi página todo bien pero cuando selecciono cualquier opción del menú se me queda en negro con una cruz a la derecha, no se que sucede. la página es www.facwingest.com
Hello! Please submit a support request in English and our team will get back to you asap
a donde esta el soporte
The support is provided only in English
Hello, is there a PSD file for the header?
Hello! Please submit your request via a ticket system and our team will assist you.
Hi, we like your theme and are considering buying it, we just have a few questions:
1. Can we use elements from different homepages? We want the hero banner from Home 2, but the rest of the homepage from Home 4 and some other elements from other home pages.
2. Also can we remove the Analyze your site form from Home 2 hero banner?
3. Elementor provided is free or pro version? How customizable is the theme? Can we change the whole color palette of the website?
4. Can we make the references side-scrollable? We want to have more logos with our clients and want them to be in the carousel so visitors can scroll through them.
5. Are those images editable? Could we get PSD files or pictures so we can tailor them to suit our needs? In Home 4 there is this part Steps to Build a Successful Digital Product, it’s an SVG combined with Elementor heading elements – how customizable is it? Could we add or remove the “steps”?
Thank you!
Best regards,
Stanislav
Hello! 1. Yes, you can do that. 2. Sure, all the content is editable. 3. Our theme is compatible with Elementor free version. 4. It is possible 5. We provide PSD files on request. They are not included in the theme pack. 6. Yes, it’s a custom SVG. It’s possible to remove or add steps, but it width is fixed
Does the theme have bootstrap or RTL Support?
Hi there! The theme has RTL support. We do not use Bootstrap in Ewebot
Oh Okay. Does the extended support offer any other benefits or is it the same as the 6 months one?
You can get more information here https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Do you have something else that has the same impact as bootstrap?
We don’t have
What about if I switch the resolution on a desktop. Will it be responsive? because bootstrap usually fixes that responsive issue when I switch resolutions on desktops
Our theme is fully responsive.
So with any screen size or resolution, the theme is fully responsive to adapt to it?
Please use the responsive online tools to check our demo
Hey there, is there a way to add custom JS to the theme? I only found custom CSS.
Hello! Please submit a support request via a ticket system and our team will assist you. Thanks
Thank you, I’ve sent you a ticket.
Do you have to use Elementor with your theme? I did a google search for Gutenberg themes and the Ewebot Theme popped up in the search but it seems it is only supported for Elementor. Please let me know before I purchase or what other options do I have. Absolutely love the theme.
Hello! The theme is Gutenberg optimized but all the blocks are built in Elementor.
Hi , I purchased this theme a year ago or more but never downloaded. How come support Expired? Time should start as I download it.
Hello! It’s not correct, please read the terms you agreed https://help.market.envato.com/hc/en-us/articles/208191263-What-is-Item-Support-
Hello, this is not fear. You should change your policy. I do this for work and got your theme in promo for future work. Never used it nether download. Support should start from download date and not purchase date. Regards
You have to contact Themeforest directly. It’s not us who manage the terms.
Hi there. I was wondering why I can not edit Blog in Elementor. I mean when I drag and drop ”Blog GT3” feature I can not set anything like category, types, colors, anything. I just have random posts from my site. The left panel remain the same, so I still can see other elements / features. Just can not edit Blog. Where I can do this? For example choose category or something?
Hello! The support is provided via a ticket system. Please submit a support request and our team will assist you.
Hi there where to find a Licenses i have paid for the theme, but could not fine it. Too difficult to use it
Hello! Please read this https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
I don’t see logo on header if I view website as a guest.I only see logo when I login as an admin.
Hello! Please submit a support request and our team will assist you
Still have no reply.
What is your ticket ID?
34273
One of your team members ask me my wp logins info to solve the issue which i provided since then i had no feedback?
Please wait for the response from our team. All the requests are answered in the order they were submitted. We do respect all our customers.
Am still waiting….
I can’t move on because of that please i need your help to fix the prob…
Thanks to the GT3themes team, the problem has been fixed.
Glad to hear it
Hi. What about assign header to second (not default) language in category and posts?
