3288 comments found.
I have a problem when I want to export / import a section of phlox to my Wordpress site with Elementor. When I import my section, I see it on the site but I don’t see it in the Elementor editor. I can modify the imported content blindly (looking at the rendering in the preview) but it’s a big waste of time and it limits my actions … I exported exactly as you say in the tutorials . What to do ? Where can the problem come from? Thanks 
Hello,
On my site: https://graindesoi.fr (site with a maintenance page), while the back to top button is disabled via the Customizer, it still appears on the Contact page. But only on the Contact page and not on the other pages.
Why is it only on the Contact page?
Yours sincerely,
Hi, this is really strange and we need to have a closer look. Please contact our help center we will help you there http://help.averta.net/
Hi,
Ticket opened, please check.
Thanks !
Hi, I guess you already saw your ticket
Thanks, Ashwin
Hello,
On my website: https://grainedesoi.fr (maintenance page), I have the top bar above the navigation menu section.
When I activate the sticky menu in the theme options, and when I scroll on the PC, the top bar is on a transparent background whereas I set a brown color for it (which is displayed when the menu is static). How do I change the color?
Best regards,
Hi, please submit a ticket on our help center, which I think you have already done that, and we replied too
Regards
Hi! I love your theme but i have a question before purchase it :
Is there Elementor premium included in the pack? Or do I have to subscribe to Elementor Premium?
Thank you so much !
Hi, please note that Elementor Pro is not included in any theme and if you need to use that then you need to buy if from Elementor, Phlox has its own Elements and Elementor base featuers as well but if you need Elementor Pro you need to buy that sepratly
Regards
Hello,
I would like to change the color of the site’s loading bar, now in blue, at the very top of the site when loading a page. Where does this parameter change?
Sincerely,
Hi, please navigaite to apperance / customize / general options / page animaitions and preloading, you can find the related option there. If still got issue using that please submit a ticket on our help center http://help.averta.net/
Thanks !
Hi i have a questions I saw the services part of the theme green business that only show the services but dont have a extra bottom to go to contact us I can put the bottom like this: https://drive.google.com/file/d/1pR1meX8Kh-TE6D5Hv5h-bkbtv7rGqQFz/view?usp=sharing Thanks for ur time.
Hi, i have another questions that if I can mix some parts of different templates thanks
hi, is there a way to browse through other animated banners? there are a lot of good ones from diff templates etc…or are they from another side where they are easy to use?
Hi, please give us more details about your question, I am sorry but I could not understand you
URL of translation is not working : translate.averta.net/projects/phlox/free !!!
Hi please try this link http://localize.averta.net/g/projects/
Need help. I just paid your, but I can’t install the PageBuilderViewer plugin.
Hello,
In internal sections, with columns having an Info Box block, is it possible to have the same column height regardless of the amount of content inside? Today, the columns have different heights because there is not exactly the same number of rows in each block.
Example of a page with columns of different heights: https://grainedesoi.fr/coaching-scolaire/
Yours sincerely,
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Hi, we have replied your ticket a couple of days ago, and it seems you saw that
Hello,
I have a problem in the footer, in the text under the logo, I can’t access the text block in the 1st column. The pencil is well displayed, it is clickable, but you can’t access the parameters of this block or even delete it. How can I do it ?
Link from my site : https://grainedesoi.fr
Yours sincerely,
?
Hi, please submit a ticket on our help center, which I think you already done that, and we replied too
Regards
Hello,
I want to reduce the title of the slides generated with the Master Slider plugin, originally installed with your theme. Are the style of these titles managed with CSS or can the parameter be modified somewhere in the theme options?
With kind regards,
?
Hi, please submit a ticket on our help center, which I think you already done that, and we replied too
Regards
i am not able to License Activation and it not show any failed or error message what can i do
Hello. Two presales question. Do I have the abillity to hide the menu? Also, I have see your demo . The demos I have seen appear exactly like this if I install them on wordpress? Except for the images that are not included the graphics, animations, ect will be as on your demos?
Hi, yes you can also have a header with no menu or also a page with no header, and also have different header for different pages. Yes our demo importer will do that for you but the images have watermarks
Thanks. And where I can buy those images if I want?
Well we do have an option to import the demos with the images with no watermark, if you have envato elemenst subscription, it is so simple. Please submit a ticket on our help center when you purchase phlox we will help you there about it
Regards
Thanks
I have been waiting for 6 months for a solution to a problem that I reported on a ticket. Your ‘Open Graph’ propertye doesn’t works correctly (websites don’t show a preview when some URL is shared in social media). This happens even on your demo sites. It is a serious bug and I reported it 6 MONTHS AGO!
I have the free version and I understand that the answer takes time… But more than 6 months? Really?. If I’m going to buy the theme I need to be sure that it works well.
Please attend my ticket (http://help.averta.net/tickets/1240932617) as soon as possible! Thanks.
Why my Item Purchase Code is not working. It shows error. And what email address would be added right above the purchase code email input
Hi, I would like to kindly ask you, if you have or plan any template for education – primary and secondary schools. Thank you and good luck!
Hi, we do have plan to cover subjects like English, teacher and things like that but the specefic education no. for example this is a sample of what we cover https://demo.phlox.pro/institute/
Regards
Hello. Gorgeous theme! I see white label option mentioned. How do i purchase this? and a license for multiple websites? Thanks
Hi that option only works for our Agency customers, if you have more that 10 license of Phlox then youo are an Agency customer and in this case you just need to submit a ticket on our help center about it
Regards
