730 comments found.
why every time when I need to open your support platform I need to log-in? why it doesn’t save the credentials? I should go and find the email with the password your platform set among other 1000000 emails and go log-in? why log-in and register button are displayed one on another? the most inconvenient
Hi,
everything you see in the support forum is not our decision, we use a very famous plugin “BuddyPress” for managing all tickets and the login system. Surely the authors of the plugin have thought the best for the users.
Have a good day Bye
Hello, I posted my question about demo import on 17th of Sept, today is 20th, when will I get the answer? I bought again one of your themes and again I face with the problem to import demo, why you can’t make it that way so nobody would ask for your support?
Hi,
there are very few people who are unable to import the sample content. Our themes are used by over 37000 users if there are any problems in the code trust me that it would be convenient for us to fix the problem. Since the problem is caused by errors made by the user or incompatibility and settings of the serves we as authors of the theme can not do anything. We can only help the user and try to understand the mistake he makes. The support times depend a lot on the period and the difficulty of the ticket, we calculated the average waiting time is 15-17 hours ).
For example if you open a ticket on Friday our team will respond on Monday ( response within 24 hours ) or Tuesday ( response within 48 hours ). Keep in mind the time you send the ticket, our working time is 9:00 to 18:00 so do not expect answers in the night. ( Our working time is UTC + 0 ).
Have a good day Bye
Hi, I wanted to make a question related to this item, I follwed the author’s support information, created a ticket, but the page says I need to renew my support and pay 40$ to make a question? Well, here goes the question: How can I find information on how to update from 3.2 to the newest versions? I assumed the updates were done through wordpress updates section, but it doesn’t seem to work like this. The only information I found was something like “install the updated theme in a new site”, but that’s not what I need, I need to update the theme in the same site I have now, is that possible?
Thank you!!
Hi,
Remember that you can also contact us through the form present on our profile ( https://themeforest.net/user/nicdark ) for any technical informations.
Have a good day Bye
Ok, I will copy my question there
Hello, my company recently bought theme named: Baby Kids – Education Primary School Children. Unfortunately I cannot find a way to download and install demo of this theme into my WordPress. What I manage to do until now is install theme and right now I am seeing only short menu on the left side of the cockpit, nothing more. Could you send me an instruction how should I do this step by step? This is very urgent, because right now all my further work depends on being able to install the demo. I look forward to your prompt reply. Regards,
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Thank you, I actually did that yesterday, right after I wrote this comment above. This ticket is from: September 13, 2022 at 11:34 am. What is the waiting time for a reply?
Hi,
depends on the reply and from the number of tickets that we have in that period. Usually we can reply in 24/48 hours of opening ticket ( we calculated the average waiting time is 15-17 hours ).
For example if you open a ticket on Friday our team will respond on Monday ( response within 24 hours ) or Tuesday ( response within 48 hours ). Keep in mind the time you send the ticket, our working time is 9:00 to 18:00 so do not expect answers in the night. ( Our working time is UTC + 0 ).
Have a good day Bye
Courses can’t edit with the elementor. So it is very difficult with the wp-editor to make a good design with the course-content on the single page
Hi,
Remember that you can also contact us through the form present on our profile ( https://themeforest.net/user/nicdark ) for any technical informations.
Have a good day Bye
why timetable plugin is throwing this error, Plugin could not be activated because it triggered a fatal error.
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
why should i? this is the plugin provided by you and nothing changed on my end except that i updated the theme? i am not asking for a change, i wanted it to be working only.
Hi,
how can I check your error ? How can I understand the problem on your site ? The only way is through our support platform, you should contact our team and provide to them more informations, provided some screenshots of the problem, your domain, your wp-admin credentials etc..
Have a good day Bye
Hi, I wanna change “Read more” button text at Post Grid page. Please show me how to do it. Thank you and Have a good day!
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Good day,
I submitted a ticket since the 13th of May and I am yet to get a response.
The project has halted due to this issue.
I look forward to your response.
Thank you
Hi,
This is very strange ! Please can you please send me the link of your ticket? in this way I can see the response time of my team.
Simply log in to our support forum with the data you chose during registration, once logged in click on the button at the top right “My profile” and then click on the “Topic Started” link to see all open tickets.
Have agood day Bye
Hi Team,
Thanks for providing us with an amazing theme.
We have installed, and imported 3rd Demo of the theme, it was working fine, but visually it has less color than other versions. So, we decided to install the 2nd Demo but we are getting errors. We thought it could be at our hosting end then we tried it on local servers and unfortunately it didn’t work on localhost as well.
Kindly, resolve our issue as soon as you can, so that we can make our website Live.
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
I have updated Wordpress, BabyKids theme and plugins, and my site is broken now…. WPBakery broken. There is no documentation about the upgrade process. I have raise a ticket, no response… my site is down now, please urgent assistance.
Hi,
This is very strange ! Please can you please send me the link of your ticket? in this way I can see the response time of my team.
Simply log in to our support forum with the data you chose during registration, once logged in click on the button at the top right “My profile” and then click on the “Topic Started” link to see all open tickets.
Have a good day Bye
How can I do that? I don’t see any option within the support portal to check for existing tickets.. Shall I create another one?.
I have noticed tmy purchase code is not accepted in the support portal. I will provide details here:
After upgrading my site https://estivalia.es to latest BabyKids theme version, WPBakery plugin is broken. I managed to manually delete the obsolete WPBakery plugin via FTP, and allow the theme to reinstall it. Now I have the latest version of the BabyKids and WPBakery plugin, but still my WPBakery stuff is broken, including the site header.
These are the versions I have:
- Babykids theme: Version 4.4
- Plugin Baby Kids Shortcodes Version 1.0 - Plugin ND Shortcodes Version 6.4 - Plugin WPBakery Page Builder Version 6.7.0
Which version of PHP requires your last version of theme??
Please assist, thanks
x
HI,
most probably your support period it’s expired, you have to renew it, more info here : https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Have a good day Bye
Hi, I bought the “Baby Kids”-Theme for my website https://electricalguide360.com/ but I am having a problem in installing it. How can I get in touch with you for Clarifying my problems. Please response.
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Having problems installing the theme, but I get no support from the team, what should I do? already opened a ticket on the theme support site, Is there a way to get my money back??
HIi,
This is very strange ! Please can you please send me the link of your ticket? in this way I can see the response time of my team.
Simply log in to our support forum with the data you chose during registration, once logged in click on the button at the top right “My profile” and then click on the “Topic Started” link to see all open tickets.
Have a good day Bye
The cost calculator plugin cannot be found. HOw do I resolve this please.
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hi, I bought the “Baby Kids”-Theme and just started to work. When I open a page with WP Bakery Page Builder and open a “Text area”, I cannot enter any text in the visual editor. Only when switching to texteditor/html, I can enter text.
Whats wrong with that? Can you pls help? Thanks and best regards
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
my company wants to create another blog in which they want to educate the user about their services so If i suggest this template to them is it good for https://www.unionwellportugal.com or is it heavy for their site…. I advised them to create a sperate design or setup other add-on domain….
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Hello! I would like to know how can I update WPBakery. Because one year ago I bought your Baby Kids template and I cannot do it?
Hi,
Remember that you can also contact us through this form for any technical informations : https://support.nicdark.com/support-contact/
Have a good day Bye
How can I remove the dividers in the footer areas (when I use widget sites, there is always a horizontal line between sites. I want to have the footage area without that lines and also smaller, so that there is not so much space between the lines. thanks in advance for your help
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hi , I want to buy this theme: baby-kids-education-primary-school-for-children
I need to create a web site to two teacher, whom want to give class to kids betwen 6 and 10 yealr old. They want to have content by every course. And they need the child have your user and passowrd to enter to the website.Can i do that with this theme?
I love thie theme, but i need your feedback, please.
I want to say, when a kids enter your user and password , then only in this moment they can see your content inside of his website. the same with teacher
I want to say, when every kids enter you user and password then they can enter t you section web site with his content
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
thanks, done
Hi, i wrote on this page () but nobody answered my question, can you help me? please
Hi,
most probably you received our reply on your spam folder, however don’t worry write to our email and urges the team since the dedicated team can’t read the comment section.
Have a good day Bye
Hi, I bought your Baby Kids theme three years ago. I haven’t used your support yet. If my problem requires me to purchase support, I will of course. 1. I noticed that only after switching to the default Wordpress theme do I get suggestions for updating plugins. Is there any limitation due to the fact that I have your motive? 2. I have Wordpress version 5.4.4 and Baby Kids theme version 2.2. I tried updating the theme first. Errors have occurred. Then vice versa. First, I updated Wordpress to the latest version and wanted to update the theme. Mistakes again. These are the areas where I need help. The theme itself is great and easy to use, while updating is already very demanding.
Regards Tomasz Ziemann
Hi,
Remember that you can also contact us through this form for any technical informations : https://support.nicdark.com/support-contact/
Have a good day Bye
Hi again, The template update eventually failed and I had to create a new page with the latest template version. I hope, therefore, that after the expiry of the additional support period, I will get an answer to my question from you. I have a page where I set up Post Grid and Layout-11. I did not limit the number of news items displayed, because I want to display them all. However, I miss the “Lazy load” button or the pagination. How can I get it? Only this layout allows for proper display of link posts.
Hi,
please contact the dedicated team through our email, our supporter can’t read this comment section.
Have a good day Bye
hi I have big problem, if you go to the bulletin board in courses and I have created several if I open every single course I see the text and the photo that I have inserted but in the preview it makes me see only the photo why? I urgently need that the site is perfect and that it displays correctly thanks a lot. The theme is Baby Kids – Education Primary School Children do u need my passw of wordpress or my purchase code??? see u soon
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
