90 comments found.
Can I change the color of the hover color? Also, just to confirm, the strikethrough can also be changed to underline?
Hello,
We appreciate your interest in our theme!
You can easily modify the hover color in Appearance > Customize > Colors >Color Scheme Editor> Advance – https://prnt.sc/zlmcaq
Also, it is possible to edit the strikethrough effect to underline with the help of Elementor – https://prnt.sc/zlvoee
In case you experience any difficulties, our Support Team will be happy to help at https://themerex.net/support/
Regards.
Hello I wanted to buy this theme, but it was for 29$ and now it’s for 59$ ! why the sudden rise in price? Is there another place we can purchase this theme with a discount?
Hello,
Thank you for your interest in our template!
I should say that $29 was the intro price for theme and was valid for the first week only.
Please use option “Presales Question” at https://themerex.net/support/ regarding your request.
Thank you.
I have tried uploading a SVG logo to the theme options, however it doesn’t work. It’s all enabled in Elementor and I have also added SVG Support. Any ideas? Would it be easier to add some custom code into the ‘templates/header-logo.php’ ?
Hello,
Thank you for getting in touch with us!
Please contact Our Technical Support Department at https://themerex.net/support/ by submitting a support ticket. They will be happy to assist you with your request.
Regards.
Hi,
We liked this theme & use http://helion.axiomthemes.com/home-2-personal/ However we have 4 points which we want to clarify
1>. http://helion.axiomthemes.com/about-personal/ The Menu items “ About us” n others have a strikeout effect, can it be removed? 2> On the right black icons comes – cart, wallet . I guess we can remove it right? 3>clicking on the dotted menu the menu overlay comes with black background and grey on “ have a project” section. Can the black and grey colors be changed? 4> In http://helion.axiomthemes.com/home-2-personal/ t”Creative Stuff” section the images go to specific portfolio page . So can we add single images and link to diff galleries as landing page keeping same layout? 5> Can the menu BG of black color changed?
Hello,
Thank you for your interest in our theme!
Sure. You can easily change all the mentioned sections. Regarding “Creative Stuff” block (#4 from your list), adding images will require additional customization. If there is a need, our Custom studio may help you with that. To get started, please use the “Get a Free Quote” option in our Help Desk at the following link: https://themerex.net/support.
Regards.
“Creative Stuff” block – I guess if we remove that block of portfolio and add new images as in columns linking to other pages that would not be a issue.
Just like the previous comments, it seems like they will try their best not to give a refund. PLEASE read the comments above and be forewarned that the support time and refund is near impossible ( as of writing this I haven’t been refunded).
I have encountered errors and the theme did not work. I asked for refund and keep getting a reply that makes me contact someone and invest more of my time. My site has been down for almost a week now thanks to this theme. The asked to see it but at this point I need to revert back to my old site in order to keep things going. This presents a dilemma since they want to see ( which i have shown) what the current site looks like. but i keep it , my site is down.
If your in the states good luck trying to get help, their support reaches back the next morning at dawn due to thew time zones, and they apparently do not provide support during the weekend.
Over all I do not recommend. I have used this site for years as well as other themes with no issues at all.
Hello,
We are much concerned about your negative experience, but need to make sure that the issue you faced is theme-related. The template is successfully installed on multiple servers.
We have not located any support tickets from you, only the refund request. Please provide the requested website details in the refund request thread. The manager in charge will get back to you.
Thanks in advance!
How can I change the social media in my mobile menu at the bottom? I’m using the full screen menu. Thanks!
Hello,
Thank you for choosing our theme!
Socials are modified in the admin panel: Theme Panel -> ThemeRex Addons -> Socials. Please review the screenshot: https://prnt.sc/ui6k59
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
I’ve tried updating the logo in the”customizer”, in “main header” in the layouts, and in the theme options… it’s updated everywhere EXCEPT the mobile logo. Is this a bug, or why is it not updating? https://thetis.ca
Hello,
We deeply apologize for the delay. We do not work on weekends.
The logo on home 1 page is edited in Layouts – > Home Header for desktop and mobile as well. Please review the screenshots: https://prnt.sc/ucvack, https://prnt.sc/ucv8nk
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ – and get qualified assistance.
Regards.
Hello. I can’t believe I’m here again & I’m really trying to be patient with you guys but seriously. This theme really has a lot of issues. I’ve had to re-install Wordpress 2 times because of this. The portfolio page/layout has mysteriously vanished from my site, if you go that page its just blank. If I try to view any of the portfolio works from the layout page I get a 404 error. I have already submitted a ticket but I have to say this is really disheartening. Again I repeat be very aware before you buy this theme for anyone reading this.
Hello,
Thank you for contacting us!
We deeply apologize for the inconvenience caused!
Please check to what page your portfolio layout is linked. Your support ticket has been updated. Please review it at https://support.themerex.net/ticket/18591
Thank you!
Hey guys, great work. Any thoughts on why the top headline and copy block on the Personal homepage wouldn’t update in Elementor? Everything else updates instantly, but that block just will not change when I edit the text.
Thanks.
Hello,
Thank you for contacting us!
To investigate your issue additional information is required.
Please provide your website details in the support ticket at https://themerex.net/support/ to get qualified help. Our Tech Support team will assist you as soon as possible.
Thank you!
I am very disappointed with how this guys go about their work. I submitted a ticket 3 days ago & still I’m waiting for assistance!. Honestly do I have to beg for customer support???.....Poor customer support!!. For anyone reading this be aware before you buy this theme.
Hello,
Please take our apologies for any inconvenience caused.
Our Support working hours are Monday – Friday: 10.00 – 19.00 CET. There was a delay in the ticket response since it was submitted on the weekend. Your support ticket was replied on Monday. Please review it at https://support.themerex.net/ticket/17908.
Regards.
Hello, can you change the logo on sticky header ?
Hello,
Thank you for contacting us!
Sure! One can change the logo in the admin panel: Appearance -> Customize -> Logo & Site Identity.
To obtain more details, please submit a support ticket at https://themerex.net/support/. Our Tech Support team will be glad to help you with any questions on theme customization.
Regards.
Hi!
I have a pre sale question: If i like sections on different demo pages, is there an option to trasnfer sections from pages to other demo pages?
Thank you!
Hello,
Thank you for your interest in our theme!
Absolutely! The theme is fully customizable with the Elementor Page Builder free version. You can easily combine all the blocks and elements of the template pages with the help of this plugin and create any layout you can imagine with intuitive drag and drop builder – no programming knowledge required.
If there is a need, our Customization studio may help you with that.
To get started, please use “Get a Free Quote” option in our Help Desk at the following link: https://themerex.net/support.
Regards.
Hi, its been 2 days i didn’t get reply from support over new ticket. i transfer the site over main server now home page slider not coming up. can you please help me.
there is no option for styling or customizing in this theme, colors, fonts, size, VW?? this is a must for such an amazing theme. Highly disappointed, can I expect an update with these options in the near future?
Hello,
Thank you for contacting us!
Colors, fonts, layouts are fully customizable in the admin panel: Appearance > Customize. Please review the manual at http://helion.axiomthemes.com/doc/#customizer_settings_fonts http://helion.axiomthemes.com/doc/#customizer_settings_color_scheme
In case you have any difficulties, Our Tech Support team will be glad to help you with theme customization. Please submit a support ticket following the link – https://themerex.net/support/
Regards.
Purchased the theme and my purchase code doesn’t work. I can’t create support ticket because it doesn’t work. I need one that works so I can get my website up.
Issue corrected. Please ignore.
Hello,
Thank you for choosing our theme!
Thanks for letting us know that the issue is solved. In case you have any further questions, please submit a support ticket at https://themerex.net/support/ – and get qualified assistance.
Regards.
Hello,
I purchased your theme, i have imported the demo data and all.. but top menu not showing up but left and right menu working fine..
here is the site: http://jeff.dreamdiv.com/Thank you
Hello,
Thank you for choosing our theme!
Please provide your website details in the support ticket at https://themerex.net/support/ Our Tech Support team will assist you with the issue. Thank you!
Regards.
Hi, I want to do a pre-sale-question. Can I install this theme in the last version of wordpress (5.3.4), or should I deactivate the Gutenberg to make the theme work correctly?
Hello,
Thank you for choosing our theme!
Please take my apologies for delayed reply, we do not work at weekends.
You can use the latest WordPress version with the theme, there’s no need to deactivate Gutenberg – you may create new pages/posts with this editor.
In case you get any questions, feel free to submit a ticket at https://themerex.net/support/ – our Support team will provide you with further assistance.
Regards.
Hello, do I have to make an additional purchase of Essential Grid to be able to activate it? I’m unable to find a purchase code anywhere in my downloaded documents.
Hello,
Thank you for choosing our theme!
Please take my apologies for delayed reply, we do not work at weekends.
Essential grid plugin is bundled with the theme, it doesn’t include activation license key, however it is fully functional. There’s no need to purchase it separately. You can get the latest version of bundled plugins whenever you need the update via tickets at https://themerex.net/support/
Regards.
Hi there, I purchased this theme and I’m trying to access the Essential Grid plugin. It states I need purchase code. I tried using my purchase code for the theme but that didn’t work and the plug-ins are activated. All plug-ins are requiring access code.
Hello,
Thank you for choosing our theme!
Please take my apologies for delayed reply, we do not work at weekends.
Essential grid plugin is bundled with the theme, it doesn’t include activation license key, however it is fully functional. You can get the latest version of bundled plugins whenever you need the update via tickets at https://themerex.net/support/
Regards.
Hi there,
I was wondering if there’s a possibility to have a transparent side header (always open and fixed on the left of the screen) displayed on top of the fullwidth content, not having the content beside the header like in your Home 4 (Photographer) layout.
Best regards, Jojanne
Hi Jojanne,
Thank you for your interest in our theme!
Making the side panel transparent requires additional customization of the theme. If there is a need our Customization studio can make these changes. To get a quote, please submit a request to “Get a free quote” category at https://themerex.net/support/
Regards.
