3847 comments found.
Is it possible to buy more than one tours toghether? Let’s say I want my clients to choose 3 different tours and buy them together with the system calculating the total price?
Hi,
Unfortunately, that can’t be done. It need to be purchased one at a time.
Hello, is the theme compatible with Elementor Page Builder?
Hi,
Unfortunately, we don’t support for Elementor. Thank you for your interested by the way.
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Hi, I bought your theme but we realise now that is not possible to print preview or print invoice. Is it a bug?
Hi,
Please use print option from browser, sorry for the inconvenience.
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Ok, maybe I’ll try to hide the print button, but I’m afraid it’ll only until next tourmaster update right? Because it’ll appeared again..
Is it possible to restore order numbers to 0?
Hi,
You can change the order number to 1 (its can’t 0) in tour_order table in database. You can check it in here: https://stackoverflow.com/a/970652 . Please backup your website and database before do anything.
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Ok, I’ll do it. Thank you very much
On elast question: In a recurring multiple (5) days tour only first tour is selectable & the other 4 days have a different background but at the others recurring tours the background as no color & I’d like to put the same background. Is it possible? At what arquive can I apply same css class because because Tourmaster color config hasn’t that item?
Hi,
Sorry for the late reply. It’s possible if you can custom it with css. For that kind of question, please submit your question in our support system and we’re happy to help you take a look on it.
However, unfortunately, we notice that your support has been expired. In this case, you won’t be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: https://help.market.envato.com/hc/en-us/articles/208191263-What-is-Item-Support- , https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support )
Please note that we no longer provide support via this channel anymore (Except bugs report.). It’s all will be conducted via support site only. Please also note that many old customers already renewed their support and we have to be fair with everyone by providing support via support site only.
Hope you understand this.
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All right, but I just need to change class=”” of the lasting days, not at .css file but in the calendar. Can you please tell me just where can I find the file to change calendar days background class? Thank you very much
Hi,
It comes from jquery UI datepicker: https://jqueryui.com/datepicker/ . If you have coding knowledge, you can try to follow the docs from jqueryui and customize it.
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Thank you for your patiente, but what I really need is just a css customization like this: https://portugalgreatesttours.com/wp-content/uploads/2021/02/pgt_datepicker.pdf Is it possible?
Hi,
Yes, it’s possible with the custom css. But you asked: where can I find the file to change calendar days background class? And to change the background class, it’s requires customizing it by following the jqueryUI datepicker.
You can style it directly without changing the background class if you have css knowledge and if you need our support, please submit it in our support system, we don’t provide support for custom css in here. I hope it’s clarifying for you, thank you so much for your understanding.
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Hi, where can I see the documentation of this theme?
Hi,
Here you are : https://demo.goodlayers.com/document/traveltour
Hi,
After updating the theme to v4.2.5 and WordPress to v5.6 the Yoast SEO in all my pages are now shows everything red, which was not the case before.
I understand that your Page Builder is unable to be read, scanned, or parsed by the Content Analyzer.
What has changed? It was working before. I am worried about my raking 
Kind regards, mmatos
Hi,
Could you update the theme to version 4.2.6 and see if this solved ?
If not, please provide your wp-admin account back via goodlayers profile page so we can check this out.
https://themeforest.net/user/goodlayersThank you.
Hi, great theme & plugin. I have three questions regarding funcionality:
- Booking approval: Is it possible to mark a specific tour to be always marked as pending approval after payment? Can this be done by URL (the e-mail address I specify at the tour configuration receives a notification, where the receiver can approve or cancel the booking by clicking a link) instead of having to be accepted by an admin? (On your video walkthrough I’ve only seen the “Needs admin approval before payment” option, but nothing regarding once it has been paid).
- Regarding the previous question and paying by Stripe, would it be possible to use the paymentIntentd method on Stripe when the booking is paid and only make the charge once the admin has approved the booking? This avoids refunds (and refund fees..).
- Is it possible to disable customer registration and offer the purchases as guests only?
Kind regards
Hi,
First of all, thank you for your interested 
1. It’s possible to set it for specific tours and it can be done in the backend only.
2. We only support for Stripe standard option, so it’s not possible.
3. Yes, it’s possible to disable the membership option as you wish.
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Hi I am unable to find the option to Map All tours with tour Category/Destination/Tags. Can you please help me on this issue.
Hi,
Unfortunately, we don’t have an option like that, sorry.
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Then why these options are showing when clicking on Tour Options see this link https://kashmir-tourism.in/wp-admin/edit.php?post_type=tour
Hi,
We can’t access the link you provide, can you provide screenshot instead?
How can I Share screenshot, please provide me email id.
Hi,
You can add the link in here or you can send your screenshot to my email: support.loc@goodlayers.com .
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Hello,
I have a very quick doubht. In the below link, when you click on “Save to wishlist”, a new popup will come asking for creating an account. https://demo.goodlayers.com/traveltour/tour/dubai-all-stunning-places/But in my site http://extremefrontierstourism.com/demo/tour/burj-khalifa-sky-tickets/ when i click on the link, nothing is showing.How can i enable the wishlist
And also, can you advise me how to add the wishlist icon on the top header of the website. Plus i need to show the cart page also.
Hi,
1. Please clear cache/cookie in your website then check it in incognito mode, it’s working fine for me.
2. There aren’t an option to add the wishlist icon on the top header, sorry.
3. You can enable the cart icon for woocommerce in: Goodlayers > General > Navigation > Enable Main Navigation Cart ( Woocommerce ).
If you have further questions, please submit ticket in our support website. Our dev and supporters are only provide support in there, not here. 
However, unfortunately, we notice that your support has been expired. In this case, you won’t be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: https://help.market.envato.com/hc/en-us/articles/208191263-What-is-Item-Support- , https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support )
Please note that we no longer provide support via this channel anymore (Except bugs report.). It’s all will be conducted via support site only. Please also note that many old customers already renewed their support and we have to be fair with everyone by providing support via support site only.
Hope you understand this.
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Hi, is your theme compatible with WP bakery?
Hi,
No, we’re our own built-in page builder so we don’t compatible with WP Bakery, but you still able to activate the WP Bakery and use it instead our page builder. (may effect the style).
Thank you for your interested by the way
.
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Hi there,
I’m having some serious issues with your Travel Tour theme at the moment. I can’t edit text on the tour pages as per the screenshot nor can I alternate between the Book & Enquiry or Enquiry form as it doesn’t allow me to even select it.
This makes it really hard to use the theme. Can you please assist?
I have tried to place support ticket via Goodlayers but it doesn’t appear to be working.
Thank you
Hi,
1.1. Can you try to disable all other plugins first and see if it’s fixed or not.
1.2. Please make sure that you update the theme to latest version : https://goodlayers.ticksy.com/article/1893/
1.3. Please clear website’s cache if you’re using caching plugin and also make sure that you clear browser cache.
2. 1. Try to logout first then, make sure that you login with your Envato account that purchased this theme. https://drive.google.com/open?id=1SfpCuHOSk6wsDZgB73oFTMOO3Vf-esKE
2.2. Click on the ‘Submit ticket’ button and make sure that you select the correct theme here: https://drive.google.com/open?id=1mXiWJ1SFZYhcNERvIXV3h8bF92ukGrpp (Travel Tour), if still didn’t work, click on (Verify purchase with Envato) button, the green one below.
Let me know if this helps or not.
Hi, I’d like to find the release notes for the last version 4.2.6 Thanks for your support
You can find it here : https://support.goodlayers.com/document/changelog-travel-tour/
hello does someone knows how to add or remove passport field at checkout in customer details section? The webmaster who developped my site added this field and I can’t find how to remove it. Thx
Hi,
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here 
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much! 
Also, I don’t see purchase label in your username so if you not purchase it yet, please purchase it first before you can submit your ticket in our support system.
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Hi. I have a very quick question. I want to make it to where people need to log in to the site in order to leave a comment on the blog (either through facebook or directly on the website itself). Is this possible?
Hi,
You can enable it in: Settings > Discussion > Other comment settings > Users must be registered and logged in to comment.
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Thank you sooo much!
Hi,
Glad it’s working for you now.
I would appreciate if you could please rate the Theme and like the assistance under my support, means a lot to me. Thank you.
You can rate it with your themeforest account at your downloads page, precisely at this link: http://themeforest.net/downloads and hover over the 5 stars for our theme.
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How can I use table of contents with this theme. I have installed Lucky Wp and should work with Visual Composer
Hi,
You can use the TOC in default editor, at the moment, the page builder doesn’t support for TOC yet, sorry about that.
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Can I use razorpay in this plugin?
Hi,
We don’t have plan for that but razorpay already developed by third party developer(sell separately) here : https://wordpress.org/plugins/knit-pay/
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Can i use in your plugin?
Hi,
You can try to ask the author plugin directly, they promo it’s working with our plugin but we aren’t partner with them so we can’t confirm anything.
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Where can I find the guide for integrating a new payment gateway. Example of codes so I can integrate my own payment gateway.
We can only guide you which files need to be done but you have to do the coding by yourself. If interested, please open a ticket in our support site : http://support.goodlayers.com
Hi I am wondering is it is possible to add the booking form at the bottom of the tour page or add a link to the booking form in the form of a pop-up or separate page. The location at the top of the right sidebar is too prominent (in your face). If it would also be a possible to push it to the bottom of the sidebar and have the sidebar widgets pushed to the top, that would be great
Hi,
Unfortunately, it’s not possible.
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Hi GoodLayers,
Question … can you change the single tour post permalink? (example: domain.com/tour/trip-paris into domain.com/adventure/trip-paris
Best regards.
Hi,
You can try adding something like this to funtions.php file in child theme for this.
add_filter('tourmaster_custom_post_slug', 'my_custom_slug', 10, 2);
function my_custom_slug($slug, $type){
if( $type == 'tour' ){ // default slug
return 'YOUR_CUSTOM_SLUG_HERE'; // change the slug in the example text to your slug
}
return $slug;
}
Screenshot: https://photos.app.goo.gl/GDwDzt2TJdDY5cBs7.
Then go to: Settings > Permalinks > Choose Default > Save then choose Post name > Save and check it again.
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Hi Goodlayers,
It works. Thank you very much! Does this have any consequences for the use of theme / framework?
Thanks again. Great service.
Greets, Huib
Hi,
No, it’s working fine
.
I would appreciate if you could please rate the Theme and like the assistance under my support, means a lot to me. Thank you.
You can rate it with your themeforest account at your downloads page, precisely at this link: http://themeforest.net/downloads and hover over the 5 stars for our theme.
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I would like to know if there is any option to send/upload PDF or tickets on orders, so that customer can download it from its booking?
Hi,
Unfortunately, we don’t have that feature :/
Hello guys! is any plan for new payment methods. Maybe Mercado Pago, Payu, PayuLatam, etc. Thank you.
Hi,
We don’t have any plan for it at the moment, if there are more request for those payment methods, we will consider it later, sorry about it.
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We don’t have plan for that but PayU already developed by third party developer(sell separately) here :
https://debuggerhub.com/product/payumoney-payment-gateway-for-travel-tour-theme-and-tour-master-plugin/