605 comments found.
Hello there, can you help me with the installation?
Hi ncknyr,
You can read the document at the link http://docs.theme-sky.com/mymedi/#installation so information.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hi,
Is it compatible with WooCommerce 5.0? The info box on this page shows up to WooCommerce 4.9.x. Is it safe to upgrate WooCommerce to 5.0?
Thank you
Hi gneto,
Please wait for us. We will check and update the mymedi theme and the related plugin latest version in the future.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Thank you, I will wait.
Hi gneto,
We updated the theme yesterday. You can update it https://docs.theme-sky.com/mymedi/#updating-the-theme
Best regards,
Thank you for letting me know.
After updating you theme, will it be safe to update WooCommerce to v5?
Regards
Hi gneto,
You can update the WC version 5.0.0. If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
I like the theme. If I buy, will your experts help me install the them on my Wordpress site. I just want fully functional website …I can do the products afterwords.
Hi vicdubey,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Installing theme from uploaded file: themeforest-ZWFluilc-mymedi-responsive-woocommerce-wordpress-theme.zip Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
This is what coming when I upload the theme…
Hi vicdubey,
Because you installed the package which is not the installable package. You need to extract your package and install the mymedi.zip package. Please read our documentation https://docs.theme-sky.com/mymedi/#installation or watch our tutorial video https://www.youtube.com/watch?v=6pLLSItjD-I&list=PLbyF_EROfxJSFLNQPtHZ-IkfcZ7MGndJi
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hello,
I really love this theme. Although I am having an issue with my revolution slider. I notice that no template was found after the domo import.
I am to design this from scratch (which will be a lot of work and I will not be achieve to achieve the sleek look in the demo).
or is there a way I can import these templates
I am referring to the slider revolution template on ‘Home 01’ ... Please see the image https://prnt.sc/104zca9
I anticipate your response.
Thanks.
Hi abooBala,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hello, It reads your theme support WPML for language translation. When I run a scan for theme strings, I get nothing. How can I translate your theme elements? Thanks
Hi spiceaw,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
When i customize homepage, TS Product Deals element is not working. It is not showing in frontend homepage. Also, I added extra TS Product section on a but they are showing on desktop but not showing on mobile. Please help me.
Hi xpradiplc,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
About TS Product Deals, you can see the video at the link https://www.youtube.com/watch?v=ZEdM3yYkrrI&list=PLbyF_EROfxJSFLNQPtHZ-IkfcZ7MGndJi&index=9 so information.
Best regards,
Thanks. Solved. Very fast and helpful Support.
Hi xpradiplc,
You’re welcome! 
If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/
Have a nice day!
Hi!
I just downloaded the theme and its saying WP bakery is out of date. When using the wp bakery editor no content actually shows up on the page.
Hi hollowell,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Hi, why it is blank when I upload on WordPress? please help
do you have video link or youtube tutorial to set up the theme? there’s a lot of missing stuff on the theme 
i can’t even put my logo… it’s too plain
Hi michael112020,
You can see the video at the link – https://www.youtube.com/watch?v=6pLLSItjD-I&list=PLbyF_EROfxJSFLNQPtHZ-IkfcZ7MGndJi&index=1 so information.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
i really like what the demo has.. when i upload the theme its too plain.. can you help me with this without giving my personal information? just the screenshot only.
here’s the screenshot comparing the demo and actual theme: https://pasteboard.co/JPtgRfP.jpg
Hi michael112020,
You can read our documentation https://docs.theme-sky.com/mymedi/#demo-content or watch our tutorial video https://www.youtube.com/watch?v=6pLLSItjD-I&list=PLbyF_EROfxJSFLNQPtHZ-IkfcZ7MGndJi about importing demo content. Please note that all product and portfolio images are replaced by the placeholder images because of themeforest policy.
If you want to change the logo, you go to Appearance > Theme Options > General and change logo in there.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
no “themesky” plugin on wordpress
Hi michael112020,
You go to Appearance > Install Plugins > install and activate ThemeSky plugin.
Best regards,
Hi michael112020,
You should find it in Appearance > Install plugins. Please watch our tutorial video https://www.youtube.com/watch?v=6pLLSItjD-I&list=PLbyF_EROfxJSFLNQPtHZ-IkfcZ7MGndJi
Best regards,
thank you so much for quick response
Hi michael112020,
You’re welcome!
If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/
Have a nice day!
how do you edit footer with WP bakery? is there an UI (can’t find) for that or you just make a separate page with it and copy code there?Footer blocks don’t seem to have any WP bakery integration.
Hi Dritzer,
If the WPBakery Page Builder editor does not show up, you will go to WPBakery Page Builder > Role Manager. You set Post types to Custom and check the ts_footer_block post type below.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Is it possible to standard show the filter on the product overview page? Now only the filter is closed and I need to open it manually.
Hi 8balls,
Thank you for being interested in our theme!
It is possible. Please watch our tutorial video https://www.youtube.com/watch?v=Tv_-rOuxG94&list=PLbyF_EROfxJSFLNQPtHZ-IkfcZ7MGndJi&index=5
Best regards,
Hello, hope you’re having a great day
I’d like to know is there a way to change language? because it’d be really helpful
Thanks!
Hi arashid8,
You can use the Loco Translate plugin.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Forget my last message, i had success by ftp
Hi btaq,
OK . If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hi, we are having an issue with the slider creating a black space on the right hand side.
Hi Thelocalmarketingteam,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Hello. I’m currently using your MyMedi theme. When I want to change the names of top menu items, their mouse hover extension is broke. Can you help me about this problem?
Hi dvmticaret,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Any plan to integrate Elementor? ( Layouts, elements and demos)
Hi Jubilo,
Thank you for being interested in our theme!
We don’t have plan for this currently!
Best regards,
Can change menu to vertical dropdown mega menu? There is any possibility to achieve this?
Hi bleepalcloud,
Thank you for being interested in our theme!
Unfortunately this theme does not provide it. Please check our other themes https://themeforest.net/user/skygroup/portfolio.
Best regards,
Hi,
I installed the theme and imported demo but slider data did not import. Rest seems to be working fine. Please advise. thanks
Hi AdaptiveWebs,
It seems that there is a problem with your hosting configuration or you forgot activating Slider Revolution before importing. You can find the slider packages in the wp-content/plugins/themesky/importer/data/revslider folder and manually import them.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
How to add BUY NOW button in Product page?
Hi medology_in,
You can try using this plugin.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hello in my Country its Gst not vat but my Checkout and cart page is showing including 18% Vat I need to change it to including 18% GST how can i do that please guide me
Hi medology_in,
You can use the Loco Translate plugin to translate this word in WooCommerce.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hey hello! i purchased your theme and i need demo content please provide me a file. your Medi Importer isnot working in my wordpress dashboard its showing Error: error (524) this error when i try to import demo data, Please help
Hi medology_in,
There may be a problem with your hosting configuration. Please read this article https://github.com/awesomemotive/one-click-demo-import/blob/master/docs/import-problems.md and check it again.
If you can not check it, please try contacting your hosting provider and ask them to check hosting configuration for you (send them the link above).
After doing that, if you still can not import demo content, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hello Please provide me demo files of theme, because there is a problem with my hosting so i cannot import directly from my medi importer, Its urgent so please provide a file asap
Suggest me minimum configuration to run your theme flawlessly. Will your theme will work best with-Cloud hosting or Shared
Hi medology_in,
You can find the import files in plugins/themesky/importer/data.
Our theme can work with Cloud and Shared hostings. It depends on your purpose. A good hosting will give a good performance.
Best regards,
can you exactly tell the locaion because i can see the plugin in Installed plugin Section, but dont know what to do next because there’s no such option like importer/data…....So please do share a link to download file or eaxctly tell where to go in wp dashboard
Hi medology_in,
We have replied your ticket. Please check it.
Best regards,
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