605 comments found.
I just clicked to install your theme and got these error messages. Please advise.
Installing theme from uploaded file: themeforest-EDITEDOUT-mymedi-responsive-woocommerce-wordpress-theme.zip
Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
Hi thejointbkk,
Because you installed the package which is not the installable package. You need to extract your package and install the mymedi.zip package. Please read our documentation https://docs.theme-sky.com/mymedi/#installation or watch our tutorial video https://www.youtube.com/watch?v=6pLLSItjD-I&list=PLbyF_EROfxJSFLNQPtHZ-IkfcZ7MGndJi
If you need more help, please feel fee to open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hello. There’s a problem with the member login in the top right corner of the theme. The same problem also occurs on the mobile version. The links to the WooCommerce Member Area are incorrect and do not work. We appreciate your support in this matter.
Hi animal-instinct,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Best regards,
...updated to php 8.3 and https and all problem solved
Hi noralphar,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
I am considering the Mymedi WordPress Theme for an online pharmacy website and I want to confirm if the theme supports the following prescription workflows: 01. Prescription Product Purchase Flow -For certain products (prescription medicines), customers cannot purchase directly. -They must upload a prescription document (image/PDF) before checkout. -The order should remain pending/on hold until our support team verifies the prescription and approves it.
02. General Prescription Upload Flow (No Product Selected) Like: https://snipboard.io/tCjwY6.jpg Link: https://demo.wpthemego.com/themes/sw_pharxtore/home-page-2
-A visitor should be able to upload a prescription from the website (without choosing products). -After receiving the prescription, our support team will review it, prepare a list of medicines mentioned in the prescription, and share it with the customer. -The customer can then confirm the order for further processing.
Could you please confirm if the theme already includes these features, or if we need to use a WooCommerce plugin/custom development to achieve this workflow? Thank you for your assistance.
Hi naveenkumar02091995,
Unfortunately, we don’t support this feature in the MyMedi theme. You can use the third-party plugin to customize this feature.
MyMedi is a WooCommerce WordPress theme designed for shopping online stores. MyMedi includes a lot of pre-designed layouts for home page, product page to give you best selections in customization. MyMedi is built based on the Medical website. But MyMedi is also suitable for other eCommerce websites such as fashion, electronic, organic, sneaker, shoes, glasses, accessories, supermarket … or anything you want.
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
I bought the last version of theme. In the past I used the old version of same Mymedi theme. Everything is good except their support. I asked them to help me with some upgrade tweaks, they didn’t even try to help. I can’t attach any screenshot here but their support is bad.
Hi marketz2025,
Your problem is that because your colleague configured and edited directly in the original theme and didn’t use the child theme, all those changes are gone when you update the MyMedi theme. We can only assist you with updating the latest version of the MyMedi theme and issues related to the MyMedi theme.
It is not feasible for you to request a 100% restoration of the original site because we are not the ones who directly change or customize those things on your site.
We think you should contact your former colleague and ask them to check it for you, or to send you the path of the changes so you can integrate them into your site.
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
I’ve installed and customised the template on this website:
https://nyct-staging.mystagingwebsite.com/I’m having an issue with the Best Deals of the week! slider, I understand that it shows products that have a sale price start/end date, the issue is that the countdown does not reflects the time that I’ve set for those products, could you please explain how this works?
Hi jonnyct,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
Hi,
I’m using the MyMedi theme and recently we’ve noticed some back-end performance issues on our site. Our hosting provider suggested enabling WordPress debugging (WP_DEBUG_LOG) to investigate further.
After doing so, we found repeated notices related to early translation loading. Specifically, translations for both the mymedi and js_composer domains are being loaded too early — before the init hook.
Example notice:
PHP Notice: _load_textdomain_just_in_time called incorrectly. Translation loading for ‘mymedi’ or ‘js_composer’ triggered too early. It should happen at ‘init’ or later.
Could you please look into this and let us know if it can be resolved in a future update?
Thank you!
Hi Jestosoft,
Because you updated WordPress 6.8 which has been updated recently. We are checking the new version of WordPress and will update the theme soon. Now, you should downgrade to WordPress 6.7.x and wait for updating the theme.
Have a nice day!
Thank you for your response. I’ve tested the site with both WordPress 6.7.2 and 6.7, but unfortunately, the issue persists. The error in the log still shows the same notice about early translation loading for both the mymedi and js_composer domains.
Here are the tests I performed:
I downgraded WordPress to both version 6.7.2 and 6.7, but the issue remained.
I disabled all plugins (except the necessary ones) and tested with the default WordPress theme, but the problem still occurred.
I also checked if the issue might be related to the theme code or plugin conflicts, but the error persists.
Could you please suggest any further steps or let me know if there is any additional information you need from me? I appreciate your help and look forward to hearing back from you.
Hi Jestosoft,
You can temporarily disable notice by disabling WP_DEBUG in the wp-config.php file https://developer.wordpress.org/advanced-administration/wordpress/wp-config/#wp-debug. We will update the theme soon.
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
Hi,
Thank you for your response. We have already opened a ticket using the link you provided and will be following up there with more details.
Thanks again for your support.
Hi Jestosoft,
We replied to your ticket. Please recheck it.
Best regards,
Good afternoon! I have a problem in mobile version I cant see a menu, its disappeared. Also google pay button and add to cart behave themself strange. Another question how can I change view in product on toggles instead of tabs. Customer will press the arrow and will read the information.
Hi Enigmochka,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
The theme is not optimized for fast loading speeds.
Please ensure that in the next version, the developers update the theme with a focus on improving its performance and optimization.
Hi mikewronsky,
The speed of a website depends on many things:
- Hosting performance: If you check your website here https://tools.pingdom.com/, you will see that it takes much time to receive a response from your hosting. So, you should contact your hosting provider and ask them to check to host a performance for you.
- Plugins: you should only install the necessary plugins.
- Images: you should optimize the image with Photoshop or https://tinypng.com/
- The distance between server and visitors: when you check the website on gtmetrix or other online tools, they request your website from their server. So the result is not correct.
You can also install the W3 Total Cache plugin after you have finished building your site. Please read this article https://skygroup.ticksy.com/article/7374/
For more information about WordPress Optimization, you can read this article https://wordpress.org/support/article/optimization/
Also, you can read the document at the link https://www.wpbeginner.com/wordpress-performance-speed/ so information.
Best regards,
Please make homepage in elementor
Hi mikewronsky,
This theme was built with WPBakery. If you need an Elementor theme, you can check our other themes https://themeforest.net/user/skygroup/portfolio?term=Elementor
Have a nice day!
Please check mobile version: https://dgenie.sr/shop/ how do i get the categories at the top of the page (instead of the bottom) and expanded by default?
Hi designxxl,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
In the latest version distributed I am getting this message in Wordpress/Woocommerce:
mymedi/woocommerce/loop/orderby.php version 3.6.0 is out of date. The core version is 9.7.0
Could you please correct this?
Hi pabloleon,
Please downgrade the WooCommerce to 9.6.1 and don’t update the WooCommerce 9.7.x until we check and update the MyMedi theme latest version
Now, the MyMedi theme version is 1.6.2 and it only compatible with WooCommerce 9.6.1
Version 1.6.2 - 11 Feb 2025 - Updated: Slider Revolution 6.7.28 - Updated: WPBakery Page Builder 8.2 - Tweak: compatible with WooCommerce 9.6.1
Best regards,
Hello, today I renew my support fotr theme Mymedi
Now I have litle problem:
- In left menu in BO I see 2x link “brands” - In products page I have empty column brands (in product detail I see brands) - for this reason dont function brands filtering in category page - I think its taxonomy problem or conflict with plugin Rnk math seo?
Can you help me with this?
Thank you
Hi ukouko,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
Hello, do you have a video on building the website based on the template? i want the exact template that you have, shall i redo from scratch?
Hi moallailani,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
Currently, we are building our woocommerce store using Mymedi theme, and we keep facing this bug with shipping options. Our store offers free shipping for orders over 100 euros, however, as the customer with said order (100 Eur +) enters the cart pay-for shipping option still remains there. Basically the cart does not update the existing fee automatically to ‘free’ but gives the customer the second option of free of charge shipping, leaving the customer wondering what is the difference between the two. Do you have any idea how can we fix this?
The shipping options in the WooCommerce are set correctly.
Hi hmkladu,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
Hello, how can I change the logo in the header of the page?
Hi stomdepocom,
To change the logo, please read the document at the link https://docs.theme-sky.com/mymedi/#adding-the-logo-favicon
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
Hello, I want to buy. Will all the files and content in the demo be transferred as is?
Hi akbarhuseynov1,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
Hi,
The website I used your theme for has shut down and its domain name has not been renewed. So I cannot go to admin and deregister MyMedi. How can I deregister?
Thank you
Hi gneto,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
这个模版是否绑定域名？
Hi suiyifeng89,
Each license is only used for one website. Please read ThemeForest’s policy https://themeforest.net/licenses/standard. If you want to use the Mymedi theme for other domains, you must buy another license for each domain
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
Hi, I have a few issues and concerns;
1. The WP Bakery theme cannot Update due to license 2. The Ajax Search is not working as the intended products do not load or populate during search anymore 3. Adding Items to the cart seem to load but after refresh the items are loaded on to the cart, so user is not aware whether the add items to cart is working or not.
These are my most pressing concerns for now/
Hi appnexlimited,
1) You can not update the WPBakery Page Builder and Revolution Slider plugins in Appearance > Install Plugins. To update these 2 plugins, you need to delete them first. Then, you go to Appearance > Install Plugins and install them again.
2) + 3) Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
hi. this is zain. my wp bakery page builder is not letting me update it. please instruct me to update it. Thanks
Hi zqazi1586,
We have replied to your ticket. Please recheck it.
Best regards,
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