Hi there,

Once we check we do see that your request has been handled, if you need any further assistance please continue the conversation with our support team.

Thank you for your patience.

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Hi there,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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Hi there,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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Hi there,

Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.

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Hi there,

Unfortunately, no, you can set only one price for the tours.

If there’s anything else, please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.

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Hi there,

Please submit a request on our helpcenter in the upper right corner and one of our agents will take a look.

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Hi there,

We could not locate any request created from your Envato username so could you please provide us with your request ID so we can check?

Thanks.

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Please check, there is a ticket ID or request ID #89995.

Hi there,

We do see that your request has been responded to so please continue the conversation with our support team.

Thank you for your patience.

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Hi there,

If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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In case anyone has a similar situation, something in the theme was commenting out the line that included modules.min.css. Not sure why this was only happening in Firefox, Safari and on my Android. But I added that line back into the beginning of <header> on my child theme’s header.php file, and it fixed it.

Hi there,

Sorry to hear this, however, we are not sure what did happen to you, as testing this on our end everything displays perfectly fine, and nothing is commented out.

In order to check what might be the cause of this please feel free to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thanks for writing in!

Tours are not connected to WooCommerce. We implemented Paypal as online payment, or if you disable Paypal you are able to arrange payment personally with your customer after sending a booking request.

When it comes to stripe for the shop functionallity you can set it up for sure.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Please note that Roam is not RTL ready:

Do Qode Interactive Themes Support RTL (Right-To-Left Text)?.

This means that you might not be able to make all elements RTL. You can try to find a plugin that can help you do this, but we haven’t tested any and can’t recommend one, and can’t guarantee that it will work.

You can read this article by WPML, a leading translation plugin, about making your theme RTL ready:

https://wpml.org/documentation/theme-compatibility/build-rtl-wordpress-themes/

So if you’re familiar with WordPress code, HTML and CSS, you might be able to customize the theme to meet your needs, however, this is not something we can help with, since our main focus is on providing support for existing features, therefore we can’t take on custom work.

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Hi there,

Once we check we do see that your request has been answered to, so if you need any further assistance please continue the conversation with our support team.

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Hi there,

Once we check we do see that your request has been responded to so please continue the conversation with our support team for any further assistance. Please note that our average response time is within 24h.

Thank you for your patience.

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Hello. Sorry but it does not work at all!

I have tried as you suggested, but this is the message “This does not appear to be a WXR file missing/invalid WXR version number

Hi there,

Thank you for reaching us!

Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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Hi there,

Thanks for writing in! We would kindly ask you to continue the conversation with our support team as they can investigate any issue and help you.

Thank you for your patience.

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Hi, thank you for your answer. I am still in contact with the support. I got this answer;: “I tested the Bakery with the default Twenty Nineteen theme that I installed on your website. The problem still exists, so the problem is not related to the theme itself. The conflict is probably between the latest version of WordPress and the WPBakery page builder.” But there is no solution. I cannot ask WPBakery for help, because I do not have the license for that. And all my webpage is based on these templates.

So what now? The answer from the support is: What a shame. Good luck!

Hi there,

Well, as far as we can see checking on WPBakery’s log and comments it is something on their side and it will be fixed in a update of the plugin that will be released soon.

Once it is out please be in contact with our support team to get the latest plugin version.

We hope this helped and if you need any further assistance please continue the conversation with our support team.

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yes sure https://www.gozumel.mx/es/tour-item/aventura-kayak-costa-norte/

can u give me an email please to send my access ?

Hi there,

Could you please send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and our support team will check this on your end?

Thanks.

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Hi there,

You could migrate to a new domain and register it with your new license, or you could simply copy over the pages that you have or you could also export your pages and posts and import it to your new installation.

We hope this helped-

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Hi there,

Thanks for writing in! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Once we check we can see that your request has been responded to. So if you need any further assistance we would kindly ask you to continue the conversation with our support team.

Thanks.

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I got this code. And no respond for 2 days ! Now its working, but controls of tours galley (go left and right and close is not working) on mobile !

@media only screen and (max-width: 1024px){ body div.pp_default .pp_expand { display: none !important; } div.pp_pic_holder { width: 92% !important; } body .pp_pic_holder .pp_fade { -webkit-transform: none; -moz-transform: none; transform: none; } body div.pp_default .pp_content { width: 100% !Important; height: auto !important; } .pp_hoverContainer { width: 100% !important; height: 100% !important; } div.pp_default .pp_details { width: 100% !Important; } .pp_content #pp_full_res>img { width: 100%!important; height: auto!important; } }

Also WPML dropdown menu in top bar menu not working its showing all languages at once !

Hi there,

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

Thanks.

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