62 comments found.
Hello i try to change logo but it couldnt change , how can i change it ?
Hello,
Logo is available for editing for each particular layout. In case no logo is selected in the “Layouts: Logo” shortcode, the initial logo from the Appearance > Customize > Header will be used. Please learn more here https://quickloans.ancorathemes.com/doc/#layouts_settings_header If the issue persists, please provide your website login details in the support ticket at https://themerex.net/support/ Our support team will provide a solution as soon as possible.
can i edit the course with WPBakery ? the exsisting sampe course can’t be opened and edit with WPBakery..
Hello,
Please enable WPBakery for Courses
1. Navigate to Role Manager: From your WordPress dashboard, go to WPBakery Page Builder > Role Manager.
2. Change Post Types: Under the user role you are currently using (e.g., “Administrator”), you will see a dropdown menu labeled “Post types.” By default, this is likely set to “Pages Only.”
3. Select Custom: Change the dropdown menu to “Custom.” A new list of available post types will appear.
4. Enable ‘Courses’: Find and check the box next to “Courses” or any other relevant custom post type that the theme uses for its lessons.
5. Save Changes: Click the Save Changes button at the bottom of the page.
Regards
hello, i created 2 gallery categories and assigned 2 posts to each gallery. For some reason only 2 posts are showing in one category but the other two are not showing 
. . any advice?
Hello,
Thank you for reaching out to us!
To investigate your issue further, we need some additional information. Please create a support ticket at https://themerex.net/support/, and our support team will be happy to assist and guide you.
Regards.
Hey, I have a website https://www.vividatelier.pl and I want to create a subdomain https://wedding.vividatelier.pl would I be able to reuse the license or is it tied to just the master domain?
Hello,
Thank you for contacting us!
Sure. Regular license allows using the theme on Multisite WP installations and several subdomains. However, in order to protect the theme from unauthorized usage, the number of theme activations is limited. Our Tech support team can provide further information and will be glad to assist you at https://themerex.net/support/
Regards.
so sorry, have two more questions. Are the images included and can be published, if so, can they be supplied so I can optimize them? and does the theme have the ability to hide the inner page header so I can use a custom page header? Thank you, no more questions.
Hello,
Thank you for choosing our theme!
All the images on the demo are copyrighted to their respective owners and used for demonstration purposes only. We do not package them with the theme. However, we include their blurred/watermarked versions in the demo data import. Our Tech Support team can send you the list of image IDs from depositphotos.com, just submit a support ticket at https://themerex.net/support/
Sure. With Layouts you can easily create custom headers and footers and publish them on the website. Here is the guide – https://crown-art.ancorathemes.com/doc/#layouts In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
I also meant to ask if your theme can auto update using Envato Market plugin?
Hello,
Thank you for contacting us!
The theme includes Themerex Updater plugin allowing you to update all bundled plugins directly in the Dashboard and to keep the theme components up-to-date. Please review this guide: https://crown-art.ancorathemes.com/doc/#theme_update_plugin
Regards.
I am building a website for an arts council. Three questions. 1. Can Elementor be used as well as Visual Composer/WPBakery, 2. How does your theme rate for speed and seo out of the box? 3. Did you create the pages I see using shortcode or if I open the page builder, will I see that the pages are built using visual composer? have looked at other themes that said this or that page builder but when you open the page to add content, I find it was created with short code, not using the pagebuilder where I can simply continue to build or move a section.
Thank you.Hello,
Thank you for getting in touch with us!
This theme is built with WPBakery. It is a user-friendly visual composer that allows you to create any layout you can imagine with intuitive drag and drop builder. If there is a need, our Customization Studio would be glad to help you with theme conversion to Elementor. To get started, please use “Get a Free Quote” option in our Help Desk at the following link: https://themerex.net/support.
Please note that we haven’t optimized our demo site speed-wise, because we wanted to show all the possible features our theme offers – so there’s a lot of content. If you check the demo preview page using Pingdom speed test, it is loaded in 1.81s: https://prnt.sc/XpOS7VUOvaMW Website loading time depends on many factors like your server response time, image optimization, caching etc. Please provide your website url in the support ticket at https://themerex.net/support/ – our tech support team will point you to steps on improving website performance.
You can easily edit the demo website using WPBakery page builder. Please check the screenshot https://prnt.sc/k68v95H5aOsS and the guide https://crown-art.ancorathemes.com/doc/#homepages Also, the theme comes with a number of custom shortcodes allowing you to add the info in a simple way. Moreover, you can use WPBakery Page Builder to add new elements to the page. Please follow https://crown-art.ancorathemes.com/doc/#shortcodes
Our Tech support team will be glad to assist you with any questions you have. Just submit a support ticket at https://themerex.net/support/
Regards.
Absolutely awesome theme. I designed a few websites and this was the easiest to work with. I built this website www.vividatelier.pl over 3 days. Crazy simple. One issue with the size of the logo on the header but they got back to me in 24h so I was able to wrap it up.
I did raise a ticket though and after a day I noticed it didn’t go through. Only reason I mention it is because I see someone else had the same issue, I think there might be something wrong with the open a case dashboard. Took a few tries for me to raise a ticket as well.
Hello,
Thank you so much for your feedback! We are so glad to hear that you liked the theme, as well as the level of customer support service. We aim to provide a truly unique product, and we are thrilled that we were able to exceed your expectations.
We look forward to working with you again in the future!Hello, how can i cancel sidebar widgets? https://prnt.sc/61B6Q2sJ9REb
i solved it thx 
Hello,
Thank you for contacting us!
Great. Feel free to submit a new ticket at https://themerex.net/support/ if you have any further questions – we’ll be happy to help.
Have a nice one!
I don’t know how to change to home2…
Hello,
Thank you for choosing our theme!
You can easily assign home2 as the Homepage under Settings > Reading. JKust follow the guide – https://prnt.sc/vXHISd93ZeZo
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hello, how to remove breadcrumbs from all pages?
Hello,
Thank you for contacting us!
You can easily delete breadcrumbs with WPBakery page builder under Layouts > All layouts. Here is the screenshot – https://prnt.sc/Ctgu1lllc7Kj
Regards.
Thank you for your answer, I don’t think I explained myself well, please look at the header where the word “home” appears in white, I don’t have a menu, and I removed the name of the page, but that still appears
example: bit.ly/3Hy91v8
Thank you!
To investigate your issue additional information is required. Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.
Thank you!
Where I can find the course ID number?
Hello,
Thank you for choosing our theme!
You can find it in the browser tab when editing the course, here is an example – https://monosnap.com/file/1z6qJWxmkihJZ28gDywT7ohz3hnJ3K
In case you get any other questions, please submit a ticket at https://themerex.net/support/ – our Support team will provide you with further assistance. Thank you
Regards.
ok, thank you. I find it.
You’re more than welcome. Feel free to submit a new ticket at https://themerex.net/support/ if you have any further questions – we’ll be happy to help.
Have a nice one!
I noticed that there is a lot of space between one row and another. How can I reduce it? Thank you!
Hello,
Thank you for choosing our theme!
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/. Any links and screenshots would be much appreciated.
Thank you!
Hi, I’ve been using your theme for more than year and it’s been great but lately I have noticed there is a problem with rendering homepage slider in Chrome and Firefox.
The slider is not 100% wide and the only way to fix it, is to change the size of the web browser window size :)) please view it in Chrome/Firefox: https://piotrowiakdesign.pl/
Can please help?
Best Regards, Krzysztof
Hello Krzysztof,
Please set Row stretch: Default for row where slider is located: https://prnt.sc/1rdigsw After that go to “Slider Layout” > “Sizing” and set “Full Width” in the Module General Options: https://prnt.sc/1rdifuyClear browser’s memory cache, re-load page and check your website.
Thank you.Thank you Julia, it’s working perfect now!!
Why the theme and WPbackery doesmt work? I have wordpress5.8, php 7.4. Whats the problem?
Hello,
Thank you for contacting us!
To avoid any issues, bundled plugins should be updated to the latest version using Themerex Updater plugin included in the package. Please review the detailed instructions: http://crown-art.ancorathemes.com/doc/#theme_update_plugin
Also, please disable Gutenberg Editor in WPBakery > General Settings – https://prnt.sc/vzmntr
In case you experience any difficulties in this matter, please use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body (it doesn’t require support renewal). Our Tech Support team will assist you.
Regards.
The is a beautiful theme. Any plans to make it compatible with Elementor?
Hello,
Thank you for your interest in our theme!
This theme is built with WPBakery. It is a user-friendly visual composer that allows you to create any layout you can imagine with intuitive drag and drop builder – no programming knowledge required.
In case you have any difficulties using the plugin, just submit a support ticket at https://themerex.net/support Our Tech support team will be glad to assist you.
If there is a need, our Customization Studio would be glad to help you with theme conversion to Elementor. To get started, please use “Get a Free Quote” option in our Help Desk at the following link: https://themerex.net/support.
Regards.
Hello, I cannot edit my theme pages with the page editor: WP Bakery Page Builder. When you click on edit it loads without any response. Thank you for answering me Best regards
Hello,
Thank you for choosing our theme!
Please ensure that all the bundled plugins are updated to the latest version using Themerex Updater plugin included in the package. Feel free to follow these instructions: http://crown-art.ancorathemes.com/doc/#theme_update_plugin
Also, please disable Gutenberg Editor in WPBakery > General Settings – https://prnt.sc/vzmntr for WordPress 5.6.
If the issue persists, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hi, is compatible with version 5.6 of WP?
Hello,
Thank you for contacting us!
The theme is compatible with WordPress 5.6. To avoid any issues, bundled plugins should be updated to the latest version using Themerex Updater plugin included in the package. Please review the detailed instructions: http://crown-art.ancorathemes.com/doc/#theme_update_plugin
Also, please disable Gutenberg Editor in WPBakery > General Settings – https://prnt.sc/vzmntr for WordPress 5.6.
In case you experience any difficulties in this matter, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
My theme is not loading…I downloaded it, tried to upload to WordPress but the page is loading with nothing happening. Please help!
Hello,
Please submit a support ticket at https://themerex.net/support – our Support team will be happy to help.
Thank you in advance.Can I upload videos in the theme?
