318 comments found.
Hello! Can’t activate the theme. Error while entering Purchase Code: “License activation failed. Error code: registered_before”.
Hello, We’ve replied your question on our support forum https://support-rt.com/forums/topic/license-activation-failed-2/#post-114867
Hello Support, Great Theme i must say, but My individual TEAM MEMBER page is broken. Also, i tried registering with my purchase code on http://support-rt.com/ but it says INVALID PURCHASE CODES while it’s still valid.
Kindly Assist. Thanks.
I want to know how to Remove the White Background Box behind the Logo… and use only the logo.
I want to remove the White BAckground Behind the Logo and adjust the Logo Better…!!! = https://prntscr.com/1glppue
Hello, We have replied your question on the support forum https://support-rt.com/forums/topic/i-need-help-with-the-theme-logo-and-positioning/
Hello, Is it possible to add second email adress for the forms to send? https://prnt.sc/19pgfnc
Hi,
You can use Contact Form 7 plugin instead or use a plugin like this one https://wordpress.org/plugins/wp-reroute-email/
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
I want to buy this theme but I want to be sure I can achieve this kind of header. see link to: https://ibb.co/GHRN0qz Kindly reply ASAP
Hello, yes it is possible with the theme. Please let us know if you have any other questions. Regards
Hello I bought the theme and the item purchase code does not work ???????
Hello, We’ve just replied your email. Please check your inbox.
Hello
I am going to pay to extend support.
My current version is 3 years old
Will you provide support and guidance for the upgrade?
Thanks
I just renewed the support, please provide the steps for the upgrade and if I give you access could you do it?
My current Version: 1.2
Hi,
1- Update the theme by using Envato Market Plugin http://docs.rtthemes.com/document/updating-the-theme-envato-theme-updater or use FTP to update manually. 2- Update the bundled plugins via Appearance / Install Plugins.
You can find more details about the bundled plugins— https://support-rt.com/forums/topic/plugins-that-come-with-the-theme
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards, Theme support
Question, I have a form on my home page. After doing the upgrade the form style is erased. Is this something you could help me with?
Thanks
Hi,
Theme or bundled plugin updates won’t delete any custom css code unless you’ve been editing the theme files. Using a child theme is recommended if you are going to edit a css or php file of the theme.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Kind Regards,
This part no longer works.
https://pasteboard.co/JN52ugn.jpg When I press the button, it does not work and images cannot be uploaded. What is the solution? https://pasteboard.co/JN52ugn.jpgHi,
Please update your theme to the latest version. https://support-rt.com/forums/topic/updating-the-rt-themes/#post-107412
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
Hi! I am interested in buying. I have a question – how’s the speed performance of the theme?
Hi, The page speed depends on many factors including server speed, theme, plugins, images/media used in the page, etc. There are lots of plugins and articles that promise to increase your website performance. We also recommend using a cache plugin alongside a CSS/JS combiner like Autoptimize plugin, if your cache plugin doesn’t offer that.
You can check the speed of the demo by using this tool https://tools.pingdom.com/#5dda4b7c62c00000
Please feel free to ask if you have any further questions.
Best Regards, Tolga
Hi, for the widget “[BusinessLounge] Popular Posts”—> could you please let me know how I can remove the display of the date?
Thank you
Hi,
You can put the following code into Appearance / Customize / Additional CSS box to remove that meta info;
.widget_popular_posts .meta {
display: none;
}
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
WooCommerce 4.7.0.supported by theme ?
Hi,
Yes, The theme does support WooCommerce 4.7.
Please feel free to ask if you have any further questions. Thank you for interesting in our themes.
Best Regards
after upgrading wordpress jquery errors showing similar to below:
https://metaltechgc.com/wp-content/themes/cegtrading/rt-framework/admin/js/jquery.asmselect.min.js: jQuery.fn.size() is deprecated; use the .length propertyHi,
You need to update the theme.
1- Update the theme by using Envato Market Plugin http://docs.rtthemes.com/document/updating-the-theme-envato-theme-updater or use FTP to update manually.
2- Update the bundled plugins via Appearance / Install Plugins.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Best Regards
ok, I have made some customizations and installed 3rd party plugins, will there be any effect on that or I have to do all customizations again and install 3d party plugins again ?
Hi guys, thank you for the great theme. I am wondering whether you plan to add support of breadcrumbs navigation for the custom post types (CPT)? For as I see the breadcrumbs for CPTs are displayed as Home->Post Title but categories are not displayed. Thank you
Hi,
Unfortunately, It is not possible with the breadcrumb menu because there are can be multiple taxonomies or categories.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
When i click on pages while loading it display black grey color for second. I can i remove that grey color to normal website color
Hi,
You can disable it via the Admin panel. Please use the account that you purchased the theme to get access to our support forums. Thank you.
Hello there, I would like to buy this theme but mobile header is not sticky. Is there any option for to enable that in theme options?
Hi,
The mobile header cannot be sticky for the theme due to its mobile menu design. You can try our NaturaLife theme which has similar features https://themeforest.net/item/naturalife-health-organic-wordpress-theme/21811815
Thank you for great suggestion, it look like simple and elegant.
hi there, very cool layout! is it possible to set a smaller (horizontal) logo for mobile devices. yours really takes too much space :-/ thank you
Hi,
Yes, you can upload different logos for desktop header, mobile header and sticky header. Please feel free to ask if you have any further questions. Thank you for interesting in our themes.
Best Regards
Hi! I downloaded this theme a long time ago in one of the freebies Envato sent me and now I can’t update it. Can you help me?
Hi,
You can follow these steps to easily update;
1- Update the theme by using Envato Market Plugin http://docs.rtthemes.com/document/updating-the-theme-envato-theme-updater or use FTP to update manually. 2- Update the bundled plugins via Appearance / Install Plugins.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Best Regards
Hello! I have purchase the theme more than 6 months ago, the tech support is over. Nevertheless I comment this post because, I think is a bug of the theme. One thing is not working. On Contact Form, when I enable the GDPR button, and try to send an email, the checkbox for GDPR turns red and the email is not sent. Is possible to be a bug of the theme? I have created a page GDPR, but still nothing happens. 5 stars for the theme.
Hi,
Thanks for reporting the issue! We’ll release a new update for it asap.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
Hello! Thank you for fixing the bug so fast. Is working perfectly. 5 stars and beyond. Best Regards, Ovidiu
Hello developer team,
I discover another small issue. Nevertheless, it was easy to fix. On “Newsletter Form 6”, you have the name and the email address. If you look in the code, “Contact Forms -> Newsletter Form #6 -> first tab “Form” ”, you have to change “email” for the name with “text”. Otherwise, the “Newsletter Form #6” will not work.
Best regards, Ovidiu
Hi Ovidiu, Yes, you need the change the email. If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Best Regards
update db Elementor error E_ERROR in 254 file /var/www/axis.com.ua/htdocs/wp-content/plugins/businesslounge-extensions/inc/elementor-addons/portfolio.php. Uncaught Error: Call to undefined function Elementor\rt_get_portfolio_categories() in /var/www/axis.com.ua/htdocs/wp-content/plugins/businesslounge-extensions/inc/elementor-addons/portfolio.php:254 Stack trace: #0 /var/www/axis.com.ua/htdocs/wp-content/plugins/elementor/includes/base/controls-stack.php(1929): Elementor\Widget_RT_Portfolio->_register_controls() #1 /var/www/axis.com.ua/htdocs/wp-content/plugins/elementor/includes/base/controls-stack.php(488): Elementor\Controls_Stack->init_controls() #2 /var/www/axis.com.ua/htdocs/wp-content/plugins/elementor/includes/base/widget-base.php(148): Elementor\Controls_Stack->get_stack() #3 /var/www/axis.com.ua/htdocs/wp-content/plugins/elementor/includes/base/controls-stack.php(294): Elementor\Widget_Base->get_stack() #4 /var/www/axis.com.ua/htdocs/wp-content/plugins/elementor/includes/base/controls-stack.php(2018): Elementor\Controls_Stack->get_controls() #5 /var/www/axis.com.ua/htdocs/wp-content/plugins/elementor/includes/base/controls-stack.php(1012): Elementor\C
Hi,
Did you able to update Elementor? If so the error should be gone as well. If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Best Regards
I want to change single blog post content width to 8 columns instead of 9 column and sidebar to 4 columns instead of 3 column. Your help would be appriciated.
Hi,
It is only possible with custom CSS. Please join our support forums at https://support-rt.com for further helps.
Kind Regards
Any chance we could get an update with the newest version of WP Bakery page builder? I absolutely love this theme, thanks for the effort you put in it.
Hi,
The current version is stable but, yes, we’ll update the theme this week for bundled plugins.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
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