3288 comments found.
Hello, since some months I can’t see my pages in elementor. I see them well in the browser, but when I try to edit them the blocks seem to dissapear, but I can find them in the navigator. Can you help me?
Hi. That could be an animation conflict. Please try to turn off the Page Animation option in the Customizer panel and see the results.
If you need further assistance, you can contact us at our help center. http://help.averta.net/Hi, When someone sends fills the contact form and hit send we are not getting the entered values by user while submitting the form but getting shortcode: From: [your-name] <[your-email]> Subject: [your-subject]
Message Body: [your-message]
This e-mail was sent from a contact form on Professional Corporate – Phlox Elementor WordPress Theme (https://demo.phlox.pro/corporate-pro)
Please help
Is there anyone to help?
Hi.
I can see that you have contacted us at our help center and the problem is resolved. Just to be clear, I like to note that generally these kinds of problems for the Contact Form 7 plugin are not actually related to the theme and usually a server configuration or something related to the syntax of the form shortcodes are responsible.
Hi, I would like to request for a refund, as I downloaded the theme and it doesn’t work properly. Images are not loading up and can’t be edited with Elementor.
Hi.
We have reached out to you on your ticket at our help center. Please follow-up there.
Hi, is your support centre website down? I’m trying to access the website to view my tickets.
Hi, no it is working just fine, May I ask you to check it again?
http://help.averta.net/I’ve bought few themes so far and I am really pleased with kindness and support they give. Of course all the themes have bugs, but everything can be solved if we as customers are kind and patient as well. Thanks for your work and all the best!
Woow, thanks for your nice feedback, we are proud to have such a customers like you. We are trying our best to make Phlox better and better 
Hi there
Where can I change the total amount of products displayed per page?
Hi, you can see the options under apperance / customize / shop / atchive shop, If that does not help, please submit a ticket on our help center and give us more details about what you want
http://help.averta.net/Hi Team Averta,
I am unable to install demo, every time its get stuck at “Importing Contents 1/30”
Hi there, May I ask you to submit a ticket to our support system and provide us more info about it? http://help.averta.net/
I raised a ticket as the theme was not saving any changes on landing page. 24 hours later I received an email with a link to see the progress. The link asked my for credential which are not provided. Replied to the email and waiting!
Hi there, I am sorry for the issue you are facing, Please note that our response time is 2 business days, By the way we will reply your ticket today, while today is weekend and not working day.
Please follow there, regards
Hello, can you make the header sticky for mobile and desktop, also has is the integration with woo commerce seamless ?
Hi, yes we do have sticky header option. And about the woo commerce seamless, I am sorry I do not understand what exactly you mean, so please explain a bit more
I left you a comment 3 days ago and that comment was following up on a question I had 1 month ago without any response. The 2 issues I have are 1) I can’t even find where to update Layer Slider plugin because when I go to Phlox Theme, then Plugins, it’s not even listed. and 2) you say your latest version of LS is 6.9.2 and that is over 10 versions behind.
Hi there, please let me explain, Layer slider is not releasing the updates on Envato market normally, and that is why we could not put the updates on the time it released. By the way we troed to cover that in a different way and I hope from now, we could release the new versions of that.
I am sorry about that and the new version will be released on Phlox in next 2 days.
Regards
500 error messages appear in elementor, themes error, messages on my site, how can I solve? I had to deactivate several plugins to be able to restore but apparently they are errors of the theme, any suggestions or support?
Hi. The 500 Internal Server Error is a very general HTTP status code that means something has gone wrong on the website’s server but the server could not be more specific on what the exact problem is. ?In the case of Elementor, the most possible could be the lack of enough memory.
If you could contact us at our help center, we can turn on the debug mode and check the error messages for more details. http://help.averta.net/I want to know when you will update your theme to support last Elementor 3.1.x version
Hi. I like to confirm that the Phlox theme is completely compatible with the latest version of the Elemetnor. If you are facing issues after updating to the latest version of the Elementor, chances are that there is something else going on. One possible reason could be the available memory on your server. We have seen problems like this before. For a thorough investigation, please contact us at our help center.
http://help.averta.net/How do you get an email in the Team section?
Hi, pease submit a ticket on our help center http://help.averta.net/
Hi. Where is the function of image sizes?
Hi!
When the drug store template arrive?
Hi in about 7 days and I would like to say what an amazing demo it is going to be
Hi,
Where is the changelog ?
I had not seen the old comments => http://support.averta.net/en/changelog/phlox-pro/
but it lacks precision, there is no date of update, it is important to know because it allows to know if the theme is regularly updated or not.
Hi, thanks for your feedback, I wil pass it to our team but I can tell you we always work on Phlox and try to make it better nad better, so I can say it updates regulary
Hi, I just bought this theme and everything was great, but when I want to import the testimonials of SaaS 2021 and the clients of Corporate Phlox to elementor it says “Undefined”, I hope you can help me. Thanks
Hi, we have replied your ticket a couple of days ago, please follow there
Hi, Just bought your theme and it won’t install the demo. Not sure what’s up. I submitted a ticket, please reply ASAP….
Hi, we will reply your ticket and thanks for using our support system
I have two licenses for Phlox and would like to think I’d buy a few more licenses for future sites. I’m not one to suddenly go write a negative review. However, there are a few frustrating situations with the theme. One of them is how some of the Templates are coded. I mean guys… I’ve wasted over an hour going through the Customization area of both the default Theme settings and each of the pages’ individual settings, looking for how to change a page header background. Why on earth the way to change it is located in the “Additional CSS” code and not in the page settings? That’s how it is for the Cosmetic Shop product page template. No one, absolutely no one buys these themes to even remember to look in Additional CSS for such things. After all, the header of a page is NOT an additional feature, it’s rather a MAIN feature that is updated often. Why would I want to tinker with codes every time I need to replace an image in that area?
Come on guys, there are too many other themes in the “Popular Items” area of Themeforest that get it RIGHT, they’ve gotten better over time and made it possible to build without frustration.
I would hope that you guys look into the structure of your coding for these Templates, update them and move the “Additional” coding of the templates to the proper area: The Customization panel and/or the Page settings.
Thanks!
The new phlox demo added goes so well with ui/ux as well as for great for building purpose as well.
Hi, we are happy to hear that, still god news is on the way
