994 comments found.
After the latest theme update, the social icons in the footer are not displaying. The border circles are visible, but not the icons (using your Norebro Socialbar Subscribe widget)
Hi,
Thanks for reaching.
Try to check your website in an incognito window or clear your browser’s cache after updating. If the issue still remains, please get back to us.
Best regards,
Colabrio Team
➡️ Help Center | ℹ️ Online Docs | Colabrio
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I tried both of those things and also tried in different browsers. https://lipsticklex.com
Can you share the link where we will be able to see the issue?
Sure! https://lipsticklex.com
You have an old code on your website, ensure that you already updated and activated Norebro Extra plugin. Also, if you use a cache plugin on your WP installation, don’t forget to purge the cache as well:
https://prnt.sc/11aks5oThat Norebro plugin activation did the trick…thank you so much!
You are Welcome!
Hi! Pre sale question: when will be next thene update? Thanks
Hi,
Thanks for reaching out.
We are going to make a new release this week.
Best regards,
Colabrio Team
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Thanks a lot! Guys, your team is from Ukraine, yes?
You are Welcome! You are right, we are from Ukraine! 
Great! I’m from Georgia and my fully support to Ukraine! ❤️
Thank you very much, Тhat’s mutual!
Hello,
I’m having problem with a plugin using your theme, can you guys please in next update add the do_shortcode() method in footer widget ?
It’s not available and I can’t show any shortcodes in my widgets :/
Hi,
You are right, currently there is no such an option for that.
We’ve added this option to our ToDo list and check if that would be possible to implement in the future.
Best regards,
Colabrio Team
➡️ Help Center | ℹ️ Online Docs | Colabrio
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I have not changed anything but the social media icons and the menu are now not showing anymore on my website at https://go.legacy-events.com/
Hi,
Thanks for reaching out.
Do you mean this networks? See at the SS below:
https://prnt.sc/115fclhIf so, most likely that you just have to clear you browser’s cache or use an incognito window to check if the issue still exist. If not, get back to use and provide a SS where we will be able to see the problem.
Best regards,
Colabrio Team
➡️ Help Center | ℹ️ Online Docs | Colabrio
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Hello,
it is not possible to click on the submenu in the mobile navigation, especially on firefox and google chrome – desktop browser with resolution less than 768px.
it does the same on your norebro demo site.
Thanks!
Hi,
Thanks for reaching.
Just send us a PM and we will help you with a custom solution.
Best regards,
Colabrio Team
➡️ Help Center | ℹ️ Online Docs | Colabrio
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Theme is already compatible with latest wordpress version 5.7?
Hi,
You can safely update to the latest WP version if you are not using Polylang plugin (the plugin has compatibility issues so far).
Best regards,
Colabrio Team
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Hi ! I just open a ticket about responsive issue on Mobile and Desktop version, please is an urgent matter for me, and will appreciate your reply as soon as is possible for you, I sent some video links with the issues. Thanks a lot for your fast reply
Hi,
Thanks for your patience.
We’ve already answered your ticket, please check it.
Best regards,
Colabrio Team
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Hello, WooCommerce template files needs to be updated. Dou you have any plan to update the theme?
Hi,
Thanks for reaching out.
Yes, we are going to make them all up to date soon. Wait for a new update announcement, and currently you can just ignore that warnings.
Best regards,
Colabrio Team
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Thanks for the reply
You are Welcome!
Hello colabrio. we had a problem to upgrade the theme on this site, here: https://www.francoraggi.com/ – we didn’t the update for a long time and now the site had a problem with the loader. Anyway I have tried to use my license code in the demo import section and it doesn’t work. Can you please tell me what’s wrong. Best regards thank you
Hi,
Thanks for reaching out.
You can use demo import without license code. We don’t have such a feature in the Norebro theme.
As for the issue with your website, I would kindly ask you to open a ticket with your inquiry at our help center and we will do our best to help you.
Best regards,
Colabrio Team
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Hi, before I buy this theme, Is there possible to add a button on the header? Like CTA button?
Hi,
Thanks for your patience.
We will be able to help you with that by providing a custom solution to add a CTA button.
Best regards,
Colabrio Team
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I don’t know what happened, but Google Maps had been working perfectly until now. Can you help me to understand the success?
here the webpage: https://cantinhodovintage.pt/contactos/
Hi!
We don’t see any issues with Google Maps on your website.
Can you specify a little bit which problems do you mean with that?
Best regards,
Colabrio Team
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Hello, you are absolutely right, the problem was me configuring badly the API. Thanks for the answer.
Glad to hear that it’s already fixed.
Best regards,
Colabrio Team
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This is the 4th time I’ve commented on the problem you have on the checkout page and I’m ignored. Placehoders in the checkout form are missing, customers cannot complete the order. I sent you a private message, I spoke in the support chat and I did not receive any solution. You proved unprofessional attitude and ignorance. PS: I can’t open a ticket because my support period has expired.
Hi!
We have already answered you that you should use Checkout Field Editor for Woocommerce for solve your problem.
Best regards,
Colabrio Team
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This method does not work. Placeholders are completely missing. Why don’t you fix the problem on your page in the same way?
Check: https://norebro.clbthemes.com/checkout/
My website is: https://tudorsaloon.ro/finalizare/
Sorry for the inconvenience. I’ve reported to our dev team about it and we will fix it. The solution will be available for you at the next theme update.
Best regards,
Colabrio Team
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I received the same answer 2 months ago. My clients don’t wait so long. Can you estimate the date of the next update?
Thanks.
The new update will be released during this month.
Best regards,
Colabrio Team
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Gays, I waited 4 months for your update that should have solved the mentioned problem and you didn’t solve it. You are extremely indifferent and unprofessional. Although you seem to be developing ok products, on the support side you are awful.
I am waiting for a quick solution or I will make a refund request.
Hi,
There’re two ways of solving your problem.
1. Use the previous mentioned plugin, which can help you to add placeholders to any of the checkout field.
2. We can help you with adding labels for each field using custom CSS solution. Just navigate to Theme Settings / Custom CSS from your WordPress admin panel and use the code below:
.woocommerce .woocommerce-billing-fields label,
.woocommerce .woocommerce-shipping-fields label {
display: block;
text-align: left;
opacity: .5;
}
That should show the field labels.
Best regards,
Colabrio Team
➡️ Help Center | ℹ️ Online Docs | Colabrio
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My Slider Revolution is asking for a license key. I have updated the plugin. I have cleared cache. Etc. Is there a way to get the actual license key just to get them to connect back up?
Hello!
Bundled plugins may ask for a purchase code for registration/activation once installed. You can simply ignore these messages as bundled plugins do not require activation or registration. The plugin will still work as intended with the theme once the theme has been activated/registered.
Here’s a full bundled plugins guide:
https://docs.clbthemes.com/ohio/#bundled_plugins
Best regards,
Colabrio Team
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Does the bundled plugin allow the user of Slider Revolution templates? Or no? Because that is when I am prompted for a license key. Otherwise, yes the SR works.
Unfortunately, for using Slider Revolution templates you should buy a full version of plugin separately.
Best regards,
Colabrio Team
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HI, newbie here, just want to know how to install one of your demo on my web
Hi
I would kindly ask you to open a ticket with your inquiry at our help center and we will do our best to help you.
Best regards,
Colabrio Team
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Hi! GREAT Theme! Thanks a lot!. I just have a quick question… after I updated to the latest version of the theme, the social icons are not displaying correctly. Did I miss something in the update process.
Thanks in advance for any help you could provide
Hi!
I would kindly ask you to open a ticket with your inquiry at our help center and we will do our best to help you.
Best regards,
Colabrio Team
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Hello!
Despite having Category filter turned on from the page, and the template’s settings, it does not want to appear on my page: https://dcor.specr.eu/ After importing: https://dcor.specr.eu/
Do I need to create something manually?
Thank you, Kind regards, Kaszta
EDIT: wrote a ticket.
Hi!
I would kindly ask you to open a ticket with your inquiry at our help center and we will do our best to help you.
Best regards,
Colabrio Team
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Hello, does Norebro exist in HTML version? If so could you tell me where can I purchase it?
Hi!
Unfortunately, Norebro exists only for WordPress.
Best regards,
Colabrio Team
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Hi is there a simple way to disable the owly sliders relating to woocommerce? If you have a few images in your product gallery it kills page speed when you have a gallery of products, or on the product category page.
Hi!
Can you share any attachment where we will be able to see what do you mean?
Best regards,
Colabrio Team
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Hi, the category pages is the most obvious example, https://imgur.com/EzHomHG
Unfortunately, we don’t have an option for it.
Best regards,
Colabrio Team
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Does your template support Arabic and RTL?
Hi there!
Thanks for reaching out.
Currently, we don’t provide full RTL support, only basic styles. But you can opt-in to our emails and we will notify you about our full RTL compatibility.
Best regards,
Colabrio Team
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I’m using your theme almost 2 years now, recently i’ve installed WP ROCKET to speed up my website and all my animations JS ( Countdown, mega menu, video pop ) are gone. I’ve tried to reinstall the theme / Plugins / Htaccess but it does not work. Can you help me please ?
Hi!
Please, deactivate it and check the presence of the issue. If the issue still present, I would kindly ask you to extend the support and to open a ticket with your inquiry at our help center and we will do our best to help you.
If the issue is gone, unfortunately, we don’t guarantee the full compatibility with third-party plugins and you should find another plugin that will be more compatible with the theme.
Best regards,
Colabrio Team
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I deactivate the plugin WP rocket and the issue is still present / I delete the plugin / i change the theme to a free one juste to try ( the submenu is working good ) / i reactivate NOREBRO THEME but still no submenu, no pop video, no animations, no countdown is working ) ... Should i open a ticket or re buy the theme from you again ?
Please, specify which theme version and the versions of the required plugins do you have.
Best regards,
Colabrio Team
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My theme version is 1.5.0 for the plugin is WP Rocket V 3.7.5 but i deleted the plugin and still the same issues, maybe a new update can fix this or not ?
My theme version is 1.5.0 for the plugin is WP Rocket V 3.7.5 but i deleted the plugin and still the same issues, maybe a new update can fix this or not ?
Please, update the theme to the latest version (1.5.2) and required plugins to the latest versions and check the presence of the issue.
Best regards,
Colabrio Team
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Can you please give me the link to upgrade to 1.5.2
I suggest you to check our article about the updating.
Best regards,
Colabrio Team
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i just noticed that i already have 1.5.2 in my envato plugin
