344 comments found.
I have installed theme but its not installed properly. Its not full, coming on half screen
Hi, thank you for using our theme. Our support team have replied to your ticket please check it. Thank you!
Hello, can you please tell me why the + is no longer displayed on the Accordion?
Screenshot: https://bilderupload.org/bild/348862614-fehler
Hi, thank you for contacting us. Please make sure that font Awesome SVG V5 is checked “Off” See image: https://d.pr/free/i/hVk6l8 you will find the options in Customizing > Typography > General Typography
Hi, we are planning to buy this theme. However, we couldn’t find any documentation shows how to change the direction of 3rd level main navigation submenu item from left to right. For example, when I hover “Pages” on the main menu and then hover the “About us”, submenu is opening on the left hand side instead of right hand side. Can we change this? Many thanks.
Hello, thank you for your interest in our theme, unfortunately, we did not put an option to change it, however, it can be done using a small custem CSS. We can help you with that small customization from our support system.
Thanks!
Dear OKAB Supporter I pay this theme in the long time, now I install it in my wp website but I can’t find the main category OKAB to use any demo, Is this intentional after supporting or supporting support? Or is there a problem?
Hi, thank you for your comment. Could you please send us your request including your website and login info via our contact page: https://pixeldima.com/contact/ Our support team will check the issue for you. Thank you!
السلام عليكم أنا قمت بشراء هذا القالب من قبل وقت ولكن أكتشف الآن أنني عندما نصبته على الموقع لم أجد الخانة الرئيسية OKAB ولم أجد ما تحتها من خانات أيضاً هل هذا الأمر مقصود إيقافه للإشتراك مجدداً بخدمة الدعم؟ أم أن هناك مشكلة؟
مرحبا، شكرا لتعليقك من فضلك قم بارسال إستفسارك من خلال صفحة الإتصال الخاصة بنا: https://pixeldima.com/contact/ كذلك أرسل لنا موقعك الإلكتروني ومعلومات الدخول، فريق الدعم سيقوم بمساعدتك شكرا
Does it come with WPML Plugin built in ?
Hello, our theme is compatible with WPML, it doesn’t come with the plugin.
Thank You!
Hello, we want to buy your Minimal Corporate theme. Does it have RTL and multi-language options?
Hello, Yes all demos are RTL, and support multi-language using WPML or other plugins like Polylang.
You can check here for more: How To Make A Multilingual WordPress Site With Noor or Okab and WPML
Thank You!
Thank you 
We wants buy Minimal Corporate theme but we do not find the theme import https://themeforest.net/item/okab-responsive-multipurpose-wordpress-theme/16958600 , when we buy this theme we can use Corporate theme?
Hello, Okab theme come with 15+ demo “Corporate” is one of those demos and yes, you can install it, if you don’t know how to do that you can create a ticket from here https://docs.pixeldima.com/support/
Thank you very much, I purchased the theme and started to install it.
Welcome to our family, we will be more than happy to help you with any question you have just create a ticket and we are here for you.
Thank You!
Thank you very much for your attention.
Hello, I would like to add a different menu to Topbar in the My Account site. If it is possible?
Hello, sorry got the late replay , You can do that but it will required a child theme, and some modification, it’s not possible directly using the theme.
Thank you!
Your demo isn’t working. I decided to purchase the theme and now that I have installed the theme I noticed the Stylesheet is missing. How can this be rectified?
Hello, thank you for using our theme, please make sure to upload the right file, please learn more here: https://docs.pixeldima.com/general/missing-style-css-stylesheet-installation-error/
I was going to purchase your Multiple themes , but when I go to demo it’s was not working fine, still waiting if it’s going fixed.
Hi, thank you for your interest in our theme. It was a cache issue, please check again now. Thank you!
Media grid doesn’t work in one only page. I use from 3 year okab theme. There are 3 pages which use media grid and 2 pages are ok.
In one page, the media grid doesn’t work. If I logged in site it all ok, but if I use the site without login, in one page I can’t see media at one of these 3 pages
I tried to use all grids (Post grid, Media Grid, Masonry grid) but in this page I ca’t see grid, only page text. Can you help me to understand what is the problem?
Hi, thank you for using our theme. Could you please send us your request via our contact page: https://pixeldima.com/contact/ Also send us your website and login info. Thank you!
Ok I did, but I don’t know if the request has arrived. There are no signs to tell me the request has been sent. I hope it has arrived
Yes, we have received your request and our support team will check the issue for you. Thank you!
hi, can you provide those new template document and psd file like “Business & Finance”, zip file not included, thanks !
Hi, thank you for using our theme. The demos PSD files aren’t included but you can use the elements from the original Okab PSD and build the demo easily
I have a gallery with images and when I hover over them, I want their title to appear. Can I do this by just using this popup option on the images? Or is there something else I need to do as well? Thank you!
Hi, thank you for using our theme. Could you please send us your request via our contact page: https://pixeldima.com/contact/ we will check the issue for you. Thank you!
Thank you for the help! Appreciate it!
Hello, I think your support-site is down – could you check that? Error – 403 – rest_cookie_invalid_nonce Cookie nonce is invalid
...up again! Thank you for the quick fixture.
Hi, we have fixed it, could you please submit your inquiry via the support system? Thank you!
Hello, can you please tell me how I can deactivate the left & right swipe effect on the website? so that the whole page is fixed? URL: realwebmedia.de
Hi, could you please send us your request via our contact page: https://pixeldima.com/contact/ Our support team will check the issue for you. Thank you!
IS NOT WORKING unfortunately no mail is sent on the website, can you please help me? it can only be a setting or a css code for a problem?
Hi, we have received your ticket and our support team have replied to you. Thank you!
ThankYou
You are welcome
Is it possible to get the newest version of WP Bakery and upload it to update it?? I see from some comments that you just have to upload the newest version.
Hello, could you please send us your request via our contact page: https://pixeldima.com/contact/ Thank you!
When I go to send my message, I get a black dot over my text, so I don’t know if it actually sent it. I can share a screenshot of what it looks like
Yes, we received your email, our support team will reply to you soon. Thank you!
Hi, we have detected files with spam links inside demo files in last version. Please check file content in this path ”\okab\data\demos\minimal_portfolio\content”. Files posts.xml and all.xml contains spam links with words like “viagr**”.
Could you check this problem. I think it’s a serious one.
Regards
Hi, Please download the latest version of Okab from ThemeForest, we have fixed the issue. Thank you!
Hi,
Some times, the changes like logo, backgorund of the footer… are not applied.
Hi, thank you for using our theme. Could you please register and open a ticket via our support system here: https://docs.pixeldima.com/support/ our support team will check the issue for you. Thank you!
Hi, i didnt updated last updates. Did you stop using WP Bakery? cause i dont see it in folder plugins when i downloaded your latest theme update zip
Hello, thank you for contacting us. Yes, we still use WPBakery page builder and you should find the plugin in Okab > Framework > Plugins (See Image: https://d.pr/free/i/W9GTpb )
ah, it now js_composer? if i want to update only this plugin, i need to remove old and install this?
Yes, you can update the plugin manually by removing the old one and uploading the new one.
Thank you
You are welcome. If you have any question don’t hesitate to contact us. Thank you!
مشكلة بعد رفع القالب نرجو الرد هذا نص الخطا قالب يحتوي أخطاء القوالب التالية مُنصبة ولكنها غير مكتملة.
اسم القالب الوصف okab ملف style.css الخاص بالقالب يحتوي على أخطاء.
