Hello again,

You can see Home v6 installed here: https://okay.pe/home-v6/ You can view it from Pages in your WP admin panel. You can set Home v6 as your home page from Settings > Reading > Front Page.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Thank you, you will have a tutorial, to edit the web and add my information, footer, page header

Home pages in Electro are built using page templates. ( Ref : https://docs.madrasthemes.com/electro/topics/set-up-pages/home-v1/home-v1-via-page-template/ ). This means there will be no content in the text editor area or visual composer back-end editor. The content is loaded from the template file and are configurable via page options meta-box that are present below the editor ( Ref : https://docs.madrasthemes.com/electro/topics/set-up-pages/home-v1/home-v1-via-page-template/#home-v1-page-options ). This makes sure that the home pages are independent of page editors.

However you can also build the home pages using visual composer or Elementor. For example, you can build home v1 by following the instructions given here : https://docs.madrasthemes.com/electro/topics/set-up-pages/home-v1/home-v1-via-visual-composer/ or here for Elementor : https://docs.madrasthemes.com/electro/topics/set-up-pages/home-v1/home-v1-via-elementor/

Instructions for Visual Composer: You need to paste the code given in the documentation into your child editor to generate the page using Visual Composer. Here is a video on how to paste the VC code from documentation into your page : https://www.youtube.com/watch?v=mIsMoJmhKVo

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Electro wide is now the default option for all customers.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for your interest in our theme. This theme is not compatible with BigCommerce.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello again,

I am not sure if I understand you correctly. Can you please clarify what is the version you have when you download from ThemeForest?

Kindest Regards, Ibrahim

@Ibrahim I go to downloads and I clicked on installable wp file only and it’s no’t latest version.

everything it’s ok I refreshed and I have now 3.0.0 I go now testing on my test site….

Glad your issue is resolved. Please do not hesitate to reach us if you have any other questions related to our theme.

Hello there,

Thank you for purchasing our theme and for reaching us. Glad you like our dark mode. Please let us know what issues you’ve via our support and we’ll help resolve.

Thanks, Ibrahim

No problem, logged a ticket already

Thank you. I will follow up with my colleague regarding this.

Hello there,

Thank you for reaching us. You can check the changelog here: https://transvelo.github.io/electro/changelog.txt

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. When you import our dummy data you’ll have a website similar to this: https://demo.madrasthemes.com/electro/ which has placeholder images instead of actual images. We do not have the right to distribute the images, we only have the right to use them commercially. Hence our dummy content will contain only placeholder images instead of actual images.

Actual images take a lot of time to import and usually breaks the importer causing error 500 and other issues. Also, your website could be slapped with a DMCA notice in future if they find out about using copyrighted images. It is safer, better and faster to use placeholder images instead of actual images.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for reaching us. Please let us know your crash error log. We’ll take a look at the errors and will suggest a solution.

Other general reason could be your browser/CDN cache. Please clear them all and try again.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Are you using MAS Brands? Please clarify.

Thanks, Ibrahim

Hi Ibrahim,

I am not using MAS Brands for Woocommerce or any external plugin to the theme, if before the image could be loaded by the electro plugin now it is no longer possible since the 3.0.0 update.

What would be the solution?, thank you.

Greetings!

Enrique

Hello Enrique,

Thank you for reaching us. The MAS Brands plugin was developed by us. We’ve extracted the plugin part of the code from Electro and created a separate plugin to keep plugin and theme functionalities separate. It has the exact same code.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support with your WP admin details, we’ll look into your issue.

Kindest Regards, Ibrahim

Hello again,

I understand your issue. I need to check what is the reason my solution is not working and hence please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support with your WP admin details, we’ll look into it and will resolve it for you.

Kindest Regards, Ibrahim

I SENT MY WEBSITE AND PASS ACCOUNT TO YOU ., I WILL WAIT YOUR RESPONSE – THANKS

Thank you. My colleague have sent you a response. Please check and let us know if you require further help.

Hello there,

Thank you for purchasing our theme and for reaching us. Here is the changelog: https://transvelo.github.io/electro/changelog.txt

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello again,

I am unable to access your link. Can you please check? Please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support and let us know your issues, we’ll help resolve.

Hello again,

Have you emailed our support with these issues? Please do so if you’ve not.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Please add this custom CSS to Appearance > Customize > Additional CSS :

Please replace the hex code as given in the link.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Great, loving this theme and support.

Hello there,

Thank you for purchasing our theme and for reaching us. Please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support with your WP admin details. We’ll look into it.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Have you set the dropdown trigger to hover in Electro > Navigation? Please clarify.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. All the questions that you’ve raised through our ticket have been responded. Please check your spam boxes incase our responses did not arrive.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Can you please share with us the link to your website? I’ll take a look into the issue.

Thanks, Ibrahim

Hi Ibrahim, Sometimes it loads perfectly fine and others the icons are random letters. Different browsers and different results. https://directstore.com.au

Hello again,

Thank you for getting back. I checked your website and I did not find any issues with the website. I do not think it is pertaining to the theme because our theme has no code that would limit the loading of resources. In fact, it uses WordPress’s core functions to load site resources.

I also noticed that you are using plugins like wordfence. Please make sure their settings are correct so that they do not block those resources.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for reaching us. The options are enabled only if you have activated MAS Static Content plugin and have created static blocks.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

I have hidden this code, but there is a space instead of a button.

.navbar-toggle-hamburger {display: none; }

Hello there,

Thank you for purchasing our theme and for reaching us. Please add this custom PHP code to your child theme’s functions.php to complete remove off-canvas menu: https://gist.github.com/ibndawood/b04e015e355678880f746fc933ba3292

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim