7922 comments found.
Hello Ibrahim
How is going ?
A little bug .Look the image https://prnt.sc/10lbb4s this is looking ugly .I made it with elementor but it’s not becoming responsive !!
page – oaylo.com/grocery (in pc it is looking fine but in mobile it is a nightmare )
and some others pages too .
I’ve tried to find the solution Nothing is working .
Hello there,
Thank you for reaching us. This is an image that you’ve added via Elementor and have set the height to 300px. If you remove this height in Elementor you’ll have a proportional height.
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
thanks for replying but actually I’m not talking about the height I was about the width of the image .. it is not responsive it become stressed in mobile view (https://prnt.sc/10m54ku). that’s looking ugly. So I’m looking for ” how to make this image responsive ”? Any css or any tips ? Any suggest will be highly appreciated
The image is stretched because you’ve set the height.
thanks man . may Allah bless you . its working now
Hi Madras Themes Team,
I have very bad issues when update WordPress to 5.6 or 5.7 Versions. Knowing that I have updated theme to 3.0.0 version and Electro Extensions Plugin to 3.0.0 and wpbakery to 6.6.0 and php to 7.4 and everything I can update to the latest version and my problem is not solved. only in WordPress 5.4 there is no problem with that.
Please take a look at the attached pictures and I hope you will give me a solution because I am very upset about this topic.
https://ibb.co/v4KNgMH https://ibb.co/znBW4psHello again,
I do not think this is an issue related to the update. Please email our support with your WP admin details, we’ll look into it.
Thanks, Ibrahim
Hello,
After the last update 3.0.0, all the menus broke down.
The problem appears with Firefox and Chrome Browsers.
Please need your support ASAP
Hello there,
Thank you for updating the theme and for reaching us. The most likely reason is that the website is loading from cache. Please make sure to clear all browser/server/CDN caches after update. If the issue persists please email our support with your WP admin details, we’ll look into it.
Thanks, Ibrahim
Hello,
I would like to know if, with your theme, I can display products in my multivendor marketplace by showing specific product category levels in the product display image.
Please, see an example of what I will need: https://ibb.co/KNtp5C6
Thank you
Hello there,
Thank you for your interest in our theme. The theme is a WooCommerce theme and supports all features of WooCommerce. Categories in the product loop are not displayed as you’ve designed. It would require custom code to achieve that.
Hope this answers your question. Let us know if you have any other questions.
Thanks, Ibrahim
https://prntscr.com/10kifov
Should be displayed as yours https://prntscr.com/10kifsx
Sorry for the English, I use google translate
Hello there,
Thank you for updating the theme and for reaching us. The most likely reason for broken menus is cache. Please make sure you’ve cleared your server/browser/cdn cache after update. Please email our support with your WP admin details if the issue persists even after cache clearance.
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
In https://www.greenware.lk “out of stock” is not working on homepage. Anyone to guide me how to do?
Hello there,
Thank you for purchasing our theme and for reaching us. Our theme does not have an out-of-stock badge as does WooCommerce’s core. This badge is probably added via custom code in the example website that you’ve shown.
You can add a badge similar to on sale using this custom code: https://gist.github.com/ibndawood/2470ad38780aad350f9eaea3a0b025ba
Please copy functions.php into your child theme’s functions.php and copy style.css into Appearance > Customize > Additional CSS
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
Thanks
Hi team, we have recently updated to version 3 and noted the following issue on our website:
- the image sizes for some images have increased, this means that the formatting of the images has changed as well. - The newsletter signup box has an issue as well: https://ibb.co/Bg1cMFZ
Could you please let us know if there is an easy fix to the issue? Thanks
Hello there,
Thank you for updating the theme and for reaching us. Please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support with your WP admin details, we’ll look into it.
Thanks, Ibrahim
Hello there. Are there any plugins that you can recommend to work with electro to display product variations as simple products on the home pages and other pages?
Hello there,
Thank you for purchasing our theme and for reaching us. You can try using this plugin: https://wordpress.org/plugins/mas-woocommerce-variation-swatches/ or this one: https://wordpress.org/plugins/woo-variation-swatches/
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
Hello! I updated the theme and the mobile version is having some troubles in the si file product page and in the home. Can you please take a look? My site is gopin.com.co
Hello there,
Thank you for reaching us. May I request you to post your support question from the same account that you used to purchase the theme. Support is restricted to customers only and unfortunately I cannot verify your purchase against this account.
If you believe you’ve used this account for purchase I request you to contact Envato.
If you are a developer asking this question on behalf of a client, please email our support your purchase code from your customer and the Envato account associated with the purchase.
Thanks, Ibrahim
Hello.
I updated Electro to v3.0 and I cannot find the switch for the wide mode, any more. I would like to turn wide mode off. Where can I find it? Thank you.
I just saw the answer you gave to past similar questions, no more narrow mode with Electro v3.0. So I’ll stick with wide mode from now on, no problem.
Hello again,
Thank you for updating the theme and for reaching us. Yes, wide mode is the default mode in the 3.x update.
Thanks, Ibrahim
Dear, where can I download WP Bakery Page Builder to 6.6.0? I update new teme and WP Bakery Page Builder it’s still Version 6.5.0
Hello there,
Thank you for purchasing our theme and for reaching us. To update WP Bakery Page Builder ( previously Visual Composer ), you’ll have to make sure you have the latest version of the theme. Once you’ve updated the theme, please de-activate and delete WP Bakery Page Builder from “Plugins” page in admin panel and install the latest version from Appearance > Install Plugins.
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
Hi MadrasThemes Team,
We are having theme issues with WP 5.6.* and 5.7 Versions. Can you please take a look at your earliest as we already discuss another issue on your support center but your response was not that quick and our other problem was still there. So that is why we try to contact you here regarding the issues we are facing at the moment. We are also sharing the screenshot here for your quick reference so that it will help you to sort out or rectify theme issues.
https://ibb.co/3YvXgw0You’re prompt response would be highly appreciated.
regard,
Hello there,
Thank you for purchasing our theme and for reaching us. From the screenshot, I understand that you are using an outdated version of the theme.
Please update the theme to resolve the issue in the screenshot.
You can update the theme can be updated in 3 ways:
1. Automatically: You can use the Envato Market plugin to update the Theme automatically. Instructions here: https://ibndawood.com/how-to-update-a-themeforest-wordpress-theme-or-a-codecanyon-wordpress-plugin/
2. Semi-Automatically: Sometimes, (1) does not work. You should install this plugin: https://wordpress.org/plugins/easy-theme-and-plugin-upgrades/ , download the latest installable WP theme zip file from your Themeforest downloads page and then upload it via Appearance > Themes > Add New > Upload Theme and upload the zip file. The “easy upgrades” plugin will backup the old Theme and install the new one.
3. Manually: You should download the latest installable WP theme from your ThemeForest downloads page, rename your current theme folder in wp-content/themes folder, unzip the downloaded WP theme from your Themeforest downloads page and upload it to wp-content/themes folder.
Please note that updating a theme will override any custom changes that you make to the parent theme. Hence we recommend using a child theme. A child theme is not meant to be updated and should contain only your custom changes. Also, we strongly advise that you backup your website and database before updating. It allows you to roll back the update if anything goes wrong after update.
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
Thank you so much for your quick response.
Hi MadrasThemes Team,
Just updated to latest version 3.0 and getting the following layout broken errors now. For you reference, please see the screenshot on the below link.
https://ibb.co/qk3NJJXAgain our site is live so giving bad impression to our customers. So please give us a quick fix of these issues.
regards,
Hello again
The most likely reason is cache. Please clear your browser and CDN cache and try again.
Let us know if the issue persists.
Thanks
Also please email our support with your WP admin details for us to investigate the issue.
Already cleared browser and server cache but that doesn’t work.
Please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support with your WP admin details. We’ll look into the issue.
Kindest Regards, Ibrahim
hi ibrahim You sell this theme with WPBakery Page Builder license or not ? because I update Theme I then read “ Hola! Would you like to receive automatic updates and unlock premium support? Please activate your copy of WPBakery Page Builder. thank you
Hello there,
Thank you for purchasing our theme and for reaching us. WP Bakery Page Builder is distributed as part of the theme under “In-Stock License” which means you do not need a separate license. However this in-stock license only allows you to use the plugin but not update automatically or activate it. Activation is only required for automatic updates and support access.
We provide support for WP Bakery Page Builder and whenever an update is available, we will download the latest version test it against our theme and bundle it as a theme update. So updating the theme will get you the latest version of WP Bakery Page Builder.
Once you had updated your theme, you will have to navigate to Appearance > Plugins > WP Bakery Page Builder and de-activate and delete the existing version. Once you have deleted all the VIsual Composer files, you will be prompted again to install WP Bakery Page Builder. This time you can install the latest version from the theme.
The same applies for Slider Revolution too.
Hope this clarifies. Let us know if you have any other questions or need further help with the theme.
Thanks, Ibrahim
hi ibrahim I Do that – de-activate and delete the existing version. Once you have deleted all the VIsual Composer files, you will be prompted again to install WP Bakery Page Builder. This time you can install the latest version from the theme.- but wp bakery Page Builder not prompted again to install
Hello again,
Can you please clarify what is the version of WP Bakery Page Builder and the theme that you have? Also can you please clarify what do you have in Appearance > Install Plugins?
Please clarify.
Thanks, Ibrahim
Hi Ibrahim
After Update, how to order using functions.php by menu-order. I attach the image https://prnt.sc/10jnyzm
Best Regards
Hello again,
Thank you for updating the theme and for reaching us. I am not sure if I understand your requirement correctly? Can you please clarify what is the functions.php code that you are referring to?
Thanks, Ibrahim
facing trouble while migrating our site from hostinger server to Godaddy.. its giving woocommerce plugin error, ” Duplicate entry ‘0’ for key primary” and jquery deffered exception….handle bar not define reference error, 19490, 30005, 30307… please help
Hello there,
Thank you for purchasing our theme and for reaching us. Can you please clarify what is the process you are following for migration?
Thanks, Ibrahim
hi why is this showing up on my menu area and how do i fix the issue
image="5089" img_size="full"]/vc_columnvc_row[vc_column_text]thanks
Hello there,
Thank you for purchasing our theme and for reaching us. The shortcodes are WPBPage Builder ( formerly Visual Composer ) shortcodes. Please make sure the plugin is activated for them to work.
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
hi dear,
Can the user have a wallet in their account? Can the user top up his wallet before buying and use it at the time of purchase? Where will the payment be returned if the purchase is canceled? In our store, it sometimes happens that we return the paid amount to the customer’s account.
Hello there,
Thank you for your interest in our theme. The theme is a WooCommerce theme and supports all features of WooCommerce. Payment gateways work independent of the theme. Our themes also don’t have any code that would change payment gateway’s work. We have only added styles that is how they look and not functionality that is how they work. WooCommerce has varied options for Payment gateways. You can read about payment gateways available with WooCommerce here :
1. Core Payment Options : https://docs.woocommerce.com/documentation/plugins/woocommerce/getting-started/sell-products/core-payment-options/ 2. Other Premium Gateway options: https://docs.woocommerce.com/document/premium-payment-gateway-extensions/
Wallets are payment gateways in WooCommerce.
Hope this answers your question. Let us know if you have any other questions.
Thanks, Ibrahim
hi dear,
Can the user have a wallet in their account? Can the user top up his wallet before buying and use it at the time of purchase? Where will the payment be returned if the purchase is canceled? In our store, it sometimes happens that we return the paid amount to the customer’s account.
Hello there,
Thank you for your interest in our theme. The theme is a WooCommerce theme and supports all features of WooCommerce. Payment gateways work independent of the theme. Our themes also don’t have any code that would change payment gateway’s work. We have only added styles that is how they look and not functionality that is how they work. WooCommerce has varied options for Payment gateways. You can read about payment gateways available with WooCommerce here :
1. Core Payment Options : https://docs.woocommerce.com/documentation/plugins/woocommerce/getting-started/sell-products/core-payment-options/ 2. Other Premium Gateway options: https://docs.woocommerce.com/document/premium-payment-gateway-extensions/
Wallets are payment gateways in WooCommerce.
Hope this answers your question. Let us know if you have any other questions.
Thanks, Ibrahim
really I didn’t understand that do my customers can have a wallet in their account or not
I didnt ask aboaut gateways
Wallets in WooCommerce are payment gateways. WooCommerce does not have wallets feature by default.
what will happened if user cancel order?
Hello again,
Order Management is not a functionality of the theme but of WooCommerce. You can read about it here: https://docs.woocommerce.com/document/managing-orders/#order-statuses
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
Hello, I was editing my content in the template and I don’t know why I can no longer see the product categories or when under the page I no longer see the logo and the search engine as a fixed heading. What happened? My page is: https://tecnirent.com/
Hello there,
Thank you for reaching us. I am not sure if I understand your question correctly. However, I looked into the URL that you’ve shared and noticed that you are using an outdated version of the theme with the incompatible version of WooCommerce & WordPress.
Please update the theme to resolve this issue. You can update the theme can be updated in 3 ways:
1. Automatically: You can use the Envato Market plugin to update the Theme automatically. Instructions here: https://ibndawood.com/how-to-update-a-themeforest-wordpress-theme-or-a-codecanyon-wordpress-plugin/
2. Semi-Automatically: Sometimes, (1) does not work. You should install this plugin: https://wordpress.org/plugins/easy-theme-and-plugin-upgrades/ , download the latest installable WP theme zip file from your Themeforest downloads page and then upload it via Appearance > Themes > Add New > Upload Theme and upload the zip file. The “easy upgrades” plugin will backup the old Theme and install the new one.
3. Manually: You should download the latest installable WP theme from your ThemeForest downloads page, rename your current theme folder in wp-content/themes folder, unzip the downloaded WP theme from your Themeforest downloads page and upload it to wp-content/themes folder.
Please note that updating a theme will override any custom changes that you make to the parent theme. Hence we recommend using a child theme. A child theme is not meant to be updated and should contain only your custom changes. Also, we strongly advise that you backup your website and database before updating. It allows you to roll back the update if anything goes wrong after update.
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
Is there a icon-sheet over all ec icons?
Hello there,
Thank you for purchasing our theme and for reaching us. Here is a list of all the available icons to use in Electro :
1. Electro Icons : https://transvelo.github.io/electro/font/index.html 2. Font Awesome Icons : https://fontawesome.com/icons
If you want to add your own icons, please follow the instructions given in this tutorial : https://www.wpbeginner.com/wp-themes/how-to-easily-add-icon-fonts-in-your-wordpress-theme/
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
