265 comments found.
I have a custom post type. I wanted to use the post formats of veen on CPT. Where and which file I have to mention this post type so veen post format works at editor? Right now if I click them on my CPT, nothing happens. Looking forward to your support.
I had a problem. I uninstalled and reinstalled my entire site, but when uninstalling I forgot to deactivate the license. When I install it now, I cannot activate it. How can I activate the license again?
It was fixed and I entered the license, I installed the site, but I have a problem. Post names do not appear above the images on the main page. Just Continue reading is written and post name is showing how i can fixed?
This problem is also related to the hosting company, it does not appear when the CDN is open and it is fixed when it is closed. 
Pre-purchase question : hi EstudioPatagon support. I would like to know if the Veen them accept the payment plugins for membership content (articles)?
Hi, no sorry i haven’t tested the theme with any membership plugin.
Hi, I bought your nice theme. But only now I realized that I need an important thing: that featured images in single posts won’t be cropped in height. In other words I need that the featured image keep its aspect ratio when viewing a post. (Not limited to 500px height)
Thank you.
Hi,
Probably you will need a customization to prevent the crop over the images.
If you are fluent with coding you can try disabling the last parameter over veen/functions.php https://prnt.sc/1162nw (from true to false) and then regenerating the images https://wordpress.org/plugins/regenerate-thumbnails/
If that do not work, probably you will need a major customization which is outside from the support scope.
Hope this may help!
Hi, I’m quite fluent with coding and dealing with functions.php
Visiting the link above it appears: “The screenshot was removed”, but with your suggestion and a little debugging I’ve found the way:
add_image_size($prefix.’classic_post’, 950, 500, false);
Just another related question: how can I override this setting for not loosing it, when updating the theme?
Thank you
Correct code is:
add_image_size($prefix.’classic_post’, 950);
Maybe this answer could help: https://stackoverflow.com/a/62336444
Sorry, ignore my comment. Can fix it
Hello, where can I reduce the size of the writers?
https://prnt.sc/10vbqetHi, for technical support i recommend you to open a new ticket here https://estudiopatagon.ticksy.com/
The comments area is more dedicated for pre-sales questions.
Regards
Hello, My site is having more than 2000 posts with AdSense enabled, and daily 10-15 new posts are there.
I am looking for a theme which has good speed.
Can you let me know which theme of yours will work best in terms of speed between Breek or Veen or Reco?
Hi, Veen is the best.
But you must consider all my theme do not use Page Builders, if all your posts uses page builders (elementor, wpbakery, etc), that will generate speed issues no matter what.
Hi, before buying, does the theme support Wordpress 5.7 ? Thanks
Hi, yes it will work fine for WP 5.7, just ensure after purchase to update to latest version http://updates.estudiopatagon.com/changelog/veen (which include an important patch for WP 5.7)
hi!, is it possible to add other social networks than the 15 options in the personalization tab?
Hi, no sorry it’s not possible with a code customization.
Regards!
Hi, I have a problem and I dont know if its my fault or theme’s fault. I implemented automatic ads from adsense on my blog but doesnt show ads (only after change page but dont on any post or homeview). Its any problem with Veem and automatic ads from Adsense?
Hi, the theme works fine with automatic ads.
Probably is not properly installed, so i would recommend to contact Adsense team for more information.
I was checked and its your design, only working on AMP. I tried included the code with another plugin, directly from file and nothing, only can see ads with amp active. I have so much pages and only doesnt work with this design. Also I had to include a manual ads and works.
Yes our Auto ads featur works only for AMP, if you want for non AMP pages you will need to edit manually veen/header.php
If you have any other technical question, you will need to open a new ticket here: https://estudiopatagon.ticksy.com/
Regards
Hi, this is a pre-purchase question: Is it possible to cancel the effect of “fading away the block title” and bringing the “continue reading” button option? I would like the title to stay, and only CTA button may appear on mouse-over.
Hi,
Probably you will need a customization to disable the effect.
But we have an option to move the title below: https://prnt.sc/10mgz6z
Thanks for the quick respond. Hmm.. cool! Does it apply the same on the smaller blocks on the homepage?
For grids too: https://prnt.sc/10mhpcd but carousel will disable effect: https://prnt.sc/10mhpq2
Hi. I changed my domain name. Can you please reset my purchase code?
Hi. I changed my domain name. Can you reset my purchase code?
Hi, it’s done
Tks.
Hi, is there an image.php (Image Attachment Template) in theme files?
Hi, no sorry not included.
Hi , i changed my domain name from .co to .com and cant activate the theme because it says it is activated on the .co domain ! Can you please activate it ?
Hi, it’s done
Hi,
I activade the item purchased code, but I erased the wordpress due to a problem. Can you help me deactivating the code so I can intall it again?
Hi, it’s done
Thanks 
Pre-Sales questions: Is it possible to change the Header text to a logo (png) instead? And also, I have my own social media icon kit that fits my brand, can these be swapped in replacement of those that are displayed in the top left by default? Thanks for your support!
Hi,
1.- Yes, it’s possible.
2.- Probably you will need to hire a developer (you will need code changes to implement your own kit).
Hello.. I’d like to ask a prepayment question. Is it possible to add hours and minutes of publishing post’s data between the author name and Min Read area.
Hello,
By default no, so probably you will need a customization (hiring a developer).
Regards
Is this site compatible with Wordpress 5.6?
Yes, it is
I appreciate the support. I want to give it a shot and switch from a current theme I am using to this one. I am concerned it will break my site. Is there a money back guarantee if I try it and it doesn’t work out?
Only if the errors are related to the theme (not third party plugins or content), we follow the next Envato Guidelines: https://themeforest.net/page/customer_refund_policy#resolving-disputes
Got it, so no. Thanks.
ello there! Theme has been downgraded and how can I fix this error
Hi,
The update guide is here: http://estudiopatagon.com/themes/docs/veen-wp/#ts-4
But for more information i recommend you to open a new ticket here https://estudiopatagon.ticksy.com/
Regards
I am facing such a problem in admin panel
https://prnt.sc/10bhnlxHi, please open a ticket on our support system.
I think we need to check in detail your case if you are getting that error, regards (we don’t use the comments section for support)