16331 comments found.
Hello is there a way to go into admin pannel to see how demo 5 is setted up ? thank you
Hi, sure just access the admin of any demo with user/pass: demo/demo
Best Regards.
Hi.
I use OC3 with Journal3. I use extension, that update prices automatically every few minutes. It works everywhere except on home page, because some cache is blocking it, so prices are frozen. After we disable all cache and everything possible, there is no progress, so I believe that Journal 3 use some cache only on home page. I do not have active support, but before I purchase it can you confirm me this is true and will your support team will be able to help me with instructions how disable this function manually?
Thank you
Hi, Journal cache is saved in storage/cache folder in files starting with journal3. prefix, just delete those files after importing data and that should solve your issue.
Best Regards.
Hello, is there a way to translate the theme admin interface? thanks.
Hi, currently no, the custom admin interface is only available in english.
Best Regards.
Hello, I need to upgrade our old shop on OC 1.5.5.1 with Journal to OC 3, but for me its very complicated a take long time and everything could go wrong. So I want to ask if is posible to make new installation of OC 3 on testing domaine (not public) and use new copy of Journal and then export and import all settings and customers from old shop to the new one, test it to work everything right. May I do it? At the end of process there will be again only one OC shop with one copy of Journal.
Hi, yes if it’s just a local dev environment, with a single end-product on a final domain.
Best Regards.
Hi. Our current shop uses Journal2 and works fine on php 7.4. Does Journal3 not work on php7.4?
Hi, that is not theme-related question, Opencart itself does not yet work well with PHP 7.4, we suggest you use PHP 7.3 for now.
Best Regards.
Hello, @digitalatelier – could it be possible to have implemented delivery date and time picker for journal3 quick checkout? Thanks!
upon looking into the browser console I’ve just noticed There’s an error in the file catalog/view/theme/jorunal3/js/checkout.js
vue.min.js?v=14218c54:6 TypeError: $(...).find(...).datetimepicker is not a function at hn.updated (checkout.js?v=14218c54:37) at _t (vue.min.js?v=14218c54:6) at vue.min.js?v=14218c54:6 at At (vue.min.js?v=14218c54:6) at Array.<anonymous> (vue.min.js?v=14218c54:6) at MessagePort.Ke (vue.min.js?v=14218c54:6)
DigitalAtelier waiting on your output, thanks
Hi we don’t have live chat support unfortunately, replies may come within 24h.
They should work by default, maybe you have some third party extensions that interfere with one page checkout, we would need access to your setup, please file a ticket on our support page so we can take a closer look at this.
Best Regards.
Thanks Guys, – This is definetly on the Journal side using Journal checkout – even selecting bank transfer as a payment method the error comes up in the browser console.
We are not aware of such issue, if you cannot replicate this on our demos then it is most likely something isolated on your store, please file a ticket on our support page if you need further assistance.
Best Regards.
It cannot be replicated in your demo stores as the only payment option you have enabled is cash on delivery, please enable bank transfer or any other form of payment and you will see it, I’m not opening a support request as this is not my only issue, this is a theme bug that is affecting everyone
We have now enabled Bank Transfer payment method in Demo 1 and everything works fine, maybe you have third party extensions that interfere with your checkout page, have you checked your installed extensions first?
I have tried to open a ticket but my support has expired, I have payed for it before at least twice but barely asked for help I think one or twice… I belive 6 Months is a short period of time knowing that you do not allow custom work or modficication othen than Bugs fixing which in good terms we are the customer and the testers that allow the theme to be as good as possible it could be.
think about it…
Offering unlimited support to unlimited users is not sustainable, at least this the conclusion Envato came to when they set up the support rules and we agree with them. We’re just one of many authors selling our product through their marketplace under an exclusive agreement, in other words we can’t sell the theme outside the Envato ecosystem since they also have to take their commission from every transaction, including from the support renewal. Moreover, it would be unfair to people who buy extra support on a regular basis so we hope you understand our situation.
With that said, we do make exceptions when an actual bug might exist, but in cases where 3rd party extensions might be involved, this falls outside our support scope.
If you can rule out other 3rd party extensions and still feel this is a theme issue, you can send us a private message via the contact form on our profile page, with temporary access to your setup so we can take a look, however, if it’s not directly related to the theme we may not be able to help.
Thanks for your understanding!
I do understand, but I also know that at least you guys could have also a valid form of a Open forum on your website or at least maintain it into Opencart as it’s the base platform where the theme works. And not just only give us the paid form of support Thanks for understanding the users too
This is a commercial product, and also the most pirated Opencart theme. Keeping our support within the Envato marketplace at least provides us with the knowledge of whoever we speak to has at least purchased the theme in the past, even though support may have expired.
So we have the comments here for free communication where bugs are reported without support.
Support only comes in play when you run into issues which cannot be replicated in the default implementation, and thus it’s not a bug but a compatibility issue or something else, not sure without investigating.
Thank you.
How to hide manufacturer page Title and description.
Hi, not sure which ones exactly, can you send some screenshot? It’s best if you just file a ticket on our support page.
Best Regards.
hi we are trying to update our website, we implemented demo 3 theme but we need to add demo 2 featured, latest, best seller design in demo 3 but its not working properly, we as trying to launch the ticket but it showing error of support expired, check the screen shorts. Screen Short: https://prnt.sc/10pmpxy
Hi, your support is expired and needs to be renewed in order to file tickets. However, your issue is related to the fact that the module is using our demo data so you need to populate it with your own data and also apply the Items per Row rule, since now they are all 1 item wide. Search our docs for Items per Row.
Best Regards.
ok thankyou for your kind reply, can you please tell us one thing more, if we change items per row settings in demo 3 according to given settings in demo 2, does it also make some effects on all products and category products listing ?
The current Items per Row are not global in nature by default, they apply to the module you assign them to.
In case you need the same Items per Row rules in different places, you can create a reusable variable and apply that in multiple places, however, they won’t affect anything else.
Learn more about how this concept works here: https://support.journal-theme.com/knowledgebase.php?article=63
Also, it should be noted that we’re working on a new approach for the Items per Row. The current implementations will still work the same, but we want to introduce an extra “Automatic” type feature that should assist with initial layouts.
Best Regards.
Regarding Support: With Envato, are there actually no longer support packages available, only 6 months? There is also the handling fee.
Are you aware of any longer support packages, or do you offer any yourselves, other than buying the theme new and having a year, for less than the price of 2×6 months support? That seems strange.
Hi, unfortunately, Envato set up this support scheme and we are currently under an exclusivity agreement and cannot offer, neither the theme nor support, outside the Envato marketplace, it needs to be purchased from here.
Best Regards.
Thank you for clarifying! I’m ok with this, just wanted to know if I missed something. Didn’t find anything as clear as this on Envato.
Hello,
Please add a feature that allows out-of-stock products to be shown last.
In this way, the products that are in stock on the category, search pages and other pages will appear at the top.
This will be an important feature for sites that run out of stock quickly and have too many products. Please rate this for the next theme update.
Best Regards.
Hi, we have noted this in our internal system and we’ll see what can be done in order to add this feature in the near future.
Best Regards.
Thank you so much. This is a very good feature, I’ll be waiting for it to be added! Thank you for your report.
Regarding: Top Menu Bar, Secondary Menu Large Icons (Wishlist, Compare). the Heart and Arrows on the top right side. There is no Tooltip or mouseover option, yet, right?
We can only either always show or hide the Menu Title, or is there another way to kindly explain to customers, what the icons mean?
Hi, we are not sure when or if such feature would be available, the menu title is currently visible like you’ve stated.
Best Regards.
Thanks. At least I can stop looking then.
I just need help like one sentence. Why rev slider on mobile devices cuts of sides of slider set to full widht? I asked that like few times in last few years, never got answer not even with paid support….
Hi, that’s probably because there isn’t the same proportion as on desktop so the slider adjusts the image. Try to input different image dimensions in the Phone tab from the Image Dimensions option in your slider.
We are working on more intuitive slider controls and resizing mechanisms but I don’t have a timeframe right now.
Best Regards.
Hi
On demo 1 you have the “login, register, wish list, compare” next to the right of the search box. I’ve just spent hours trying to find out how to get those back, I must have turned them off or deleted them, but I can’t find a way to get those back. How do I activate or make them again?
Thanks
Best Regards.
The “Top Menu Module” is missing all modules just has none, is that normal do I have to create the new modules myself?
Thanks though video is excellent and very informative.
Well if the modules don’t exist then you don’t have them anymore, for whatever reason, they could have been deleted (like any other module). So just create new ones again and assign them to your header.
Best Regards.
My top menu is empty of modules as well, I don’t remember deleting anything. Any method for reinstalling modules without having to create them all again?
Not really, unless you exported your setup and have it saved so you can re-import it.
There’re no reasons why modules would simply disappear unless you deleted them or imported a different setup (like a different demo or other local exports) that would override your current setup. Or you may have unrelated database issues, can’t really say. Best to just recreate them.
Did not generate a feed XML on my e-shop and reported an error:
Warning: Use of undefined constant VERSION – assumed ‘VERSION’ (this will throw an Error in a future version of PHP)
for a new version of php change VERSION to PHP_VERSION
So please JOURNAL TEAM to reprogram it in theme
if (version_compare(VERSION, ‘3’, ’>=’)) {
https://www.php.net/manual/en/function.version-compare.php // Journal Theme Modification $time = microtime(true); if (version_compare(VERSION, ‘3’, ’>=’)) { $result = $this->adaptor->query($sql); } else { $result = $this->adaptor->query($sql, $params); } $time = (microtime(true) – $time) * 1000; $data = [ ‘file’ => debug_backtrace()array_search(FUNCTION, array_column(debug_backtrace(), ‘function’)), ]; if (function_exists(‘clock’)) { clock()->addDatabaseQuery($sql, [], $time, $data); } else { static::$LOG[] = [‘sql’ => $sql, ‘time’ => $time, ‘data’ => $data]; } return $result; // End Journal Theme ModificationHi, we are not aware of such issue, please file a ticket on our support page if you need assistance.
Best Regards.
Is it possible to create one page menu like wordpress. I need a landing page with one page menu with division #ID.
Hi, there are no built-in options in Journal to scroll to ID at this time, but this may come in a future Journal update.
Best Regards.
Merhaba, Mobilde siteye ilk girildiği zaman email gönddr popup sayfası açılmıyor hata veriyor ama sayfayı yenileyince düzeliyor. Onu kontrol etmenizi tavsiye ederim.
Hi, we are not aware of such issue, please file a ticket on our support page so we can take a closer look at this.
Best Regards.
Destek sürem bittiği için bilet açamıyorum. Ama bu sorun genelde bütün sitelerde var sizin açınızdan bilgi verdim ben.
Hi, we don’t really understand what exactly is not working without taking a look at your store. Can you provide a link or can you replicate this in our demos?
mail adresinizi yazabilirmisiniz oraya sitemin linkini göndereceğim.
You can send us a private message via the contact form on our profile page.
Hello,
I am writing to you because I have two questions regarding the theme. Unfortunately my support has ended but one issue (WebP conversion) is quite crucial. Could you please check my below message and reply.
1. Error related to WebP conversion
In the OpenCart log I get following error: 2021-03-13 15:45:17 – PHP Warning: Division by zero in …/system/library/journal3/vendor-composer/rosell-dk/webp-convert/src/Convert/Converters/AbstractConverter.php on line 209 2021-03-13 15:46:52 – PHP Notice: exif_imagetype(): Read error! in …/system/library/journal3/vendor-composer/rosell-dk/image-mime-type-guesser/src/Detectors/ExifImageType.php on line 29
I have searched for this error in the internet and there are some stores affected: https://www.google.com/search?client=firefox-b-d&q=%22vendor-composer%2Frosell-dk%2Fimage-mime-type-guesser%2Fsrc%2FDetectors%2FExifImageType.php+on+line+29%22
My store is on localhost, OpenCart 3.0.3.7, Journal 3.1.8, PHP 7.4.
2. Product availability date
Is there a possibility to show the availability date on product page. On product creation page you can select the date when the product will be available. Can this parameter be visible on product page?
Thank you in advance
Lukas
Hi, from the error message, there seems to be a problem with some of your images, they cannot be processed by the webp converter, please file a ticket on our support page so we can take a closer look at this. As for the available date, there is no such option at this point, to add it to the product page you may have to edit some Opencart and Journal files, please consult with an Opencart developer for more information.
Best Regards.
Hi. My site is very slow. Journal cache is every 1 minute regenerate a new cache. We can’t solve this problem last 1 month. Poor performance on my site. How can we solve?
Hi, we cannot say what could be wrong without taking a look at your setup, please file a ticket on our support page if you need assistance.
Best Regards.
can i get some discount ? please
Hi,
Envato doesn’t provide a way to offer individual case-by-case custom pricing, only global time-limited discounts. At this time, unfortunately, we do not have a global discount and can’t say when we may have one.
However, at the current price point, Journal offers the absolute best value-for-money in the Opencart ecosystem and in fact will go up in price in the near future.
Best Regards.
Guys!!! This is a really amazing theme, i used it 4 years or more and i really love this theme 
You are the BEST!
Thank you so much for your feedback, we appreciate it!
Best Regards.
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