225 comments found.
How Do I can disable the title on their website of this page under the logo in the title is it impossible that title is not available on the page of this website. I have create the website dowanload psiphon pro mod apk. But my website is not disable of the title heading.
Hello,
Thank you for choosing our theme!
The tagline can be easily changed under Apperance > Customize > Logo & Site Identity – https://prnt.sc/mnUJGgCzwICR Here is the guide – https://gracechurch.ancorathemes.com/doc/#customizer_settings_logo
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
How do I widen the non full width containers with CSS? What do I reference?
Hello,
Thanks for reaching out to us!
Our technical support team is always ready to help you with any difficulties you encounter and provide you with the instructions and tutorials to make the customization process easy and straightforward. Just submit a support ticket at https://themerex.net/support/
Regards.
so there is no simple CSS you can share with everyone to change body content width
Feel free to change the content width under Theme Panel >Theme Options > General – https://prnt.sc/J6kI-SQMV48S Here is the guide – https://gracechurch.ancorathemes.com/doc/#customizer_settings_general_settings
I would love to assist you, but this Themeforest forum is for Pre-Sales questions. We are not able to provide support here. Please address the support questions to our support team at https://themerex.net/support/ , include the theme version you use, specify the containers you need to modify and get qualified help.
Thank you for understanding!
I have downloaded the Demo 3 times and it doesn’t look like the one when you click the Live Preview button(https://grace.ancorathemes.com/). I really just want to know how to set up the Calendar bar that’s right below the Slider on the Home page. When you pick the first demo design it says date “29 Aug 17- Championing The Cauce. Grace Church Conference Documentary” How do we create that. Its the demo where the colors are green,, Please help.
Hello,
Thank you for contacting us!
The correct demo preview page is https://gracechurch.ancorathemes.com/ We have amended it already. Thank you for bringing this to our attention and we apologize for the inconvenience.
We do believe that our theme is well documented at https://gracechurch.ancorathemes.com/doc/#homepage_settings_page_1 Please check the guide. In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
How the subscribe buttons work in theme popup, Will it create database of emails?
Hello,
Thank you for getting in touch with us!
The subscription is facilitated with Mailchimp account – subscribers’ emails are stored there. Please check https://gracechurch.ancorathemes.com/doc/#plugins_settings_mailchimp
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
I purchased a support license extension, but can’t seem to get anyone to help me!
Hello,
Thanks for reaching out to us!
Could you please submit a Pre-sales ticket at https://themerex.net/support and provide your purchase code in the message body? This does not require purchase code verification. Our Tech support team will be glad to check it.
Regards.
As far-back as March 1st, Wordpress tried to update the WP Bakery Plugin that came with my theme, but the update failed and now I can’t access my Wordpress Dashboard. It seems WP can’t find the WP Bakery plugin which is a mu_plugin. I need to get the most current plugin so I can manually upload to my site via SFTP.
Hello,
Thank you for getting in touch with us!
You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
My issue has not been solved yet, this is ridiculous. I am working on Wordpress past 5 years & never faced such issues. After purchasing a paid Theme , not able to upload properly, system showing “link expired” just like nulled theme upload. Why after upload system showing Link Expired. This is the basic things , theme should upload. Check despite uploading valid theme file why system showing .
Hello,
Thank you for contacting us!
The error you get means that upload_max_filesize on the server is lower than required – http://gracechurch.ancorathemes.com/doc/#requirements
Please use these instructions to fix “The Link has expired” issue: https://themerex.net/wp/the-link-you-followed-has-expired-when-installing-a-wordpress-theme/
Your support ticket has been updated.Could you please provide your website details at https://support.themerex.net/ticket/59948 and get qualified help if you have any difficulties? Our Support Team is always ready to assist you and resolve all the issues.
Regards.
Is the red JESUS video clip animation available in the template?
How can I move the logo to extreme left ?
Hello,
Thank you for contacting us!
Your support ticket has been updated. Please check it at https://support.themerex.net/ticket/50121
Regards.
Hello, do we have slider revolution plugin in the theme? Or else, can we give youtube video instead of image in the home page top image?
Thanks.. Gonna Purchase this
Great! Thank you so much for your purchase!
Please note that the template is fully maintained by Our Team and comes with 6 months of premium support, which can be extended. Just create a ticket at https://themerex.net/support/, and Our Support Department will gladly assist and guide you. Please rest assured that we will do our best to make you entirely satisfied with our service.
Have a great day!
i cant seem to find in the online documents on how to change the color for of the drop down menu background. – thanks for the help
Hello,
Thank you for contacting us!
Theme colors are changed in the admin panel: Theme Options -> Fonts & Colors. Please review the screenshot – https://prnt.sc/19jbqvu
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
I love this this theme and am considering purchasing a second licence for another website. I’ve had an ongoing issue, however, where changing colours in the theme settings makes no difference on the actual site. The colour behind the header menu is consistently grey, no matter how I change the settings. I don’t want to commit to buying a second licence if this is not a fixable issue. Thanks!
Hello,
Thank you for contacting us!
In case fonts or color styles/schemes (accent styles), for some reason (for example after the theme update) fall back to their default settings/values, then you need to regenerate the styles and colors again. All you need to do is just click on “Save” button – https://prnt.sc/117butq
If the issue persists, you may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check it without support renewal.
Regards.
Hello,
Thank you for contacting us!
Please use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our Tech Support team will provide the assistance.
Regards.
Hello support team, I’m currently looking 3 things in a theme: a) gutenberg b) to include demo content c) to support wordpress 5.7. The first two are listed under the keys features, but not sure if this will run on wordpress 5.7 properly, if there a way I can get like a some sort of demo I can test, or can you test the theme on wordpress 5.7? maybe you have a church theme similar to this one covering 3 items listed in here? thanks for the help!
Hello,
Thank you for your interest in our theme!
a) Our theme is compatible with Gutenberg page builder. You can create new pages using this editor.
b) Our template has a simple One-click demo data import tool. It allows you to get a precise copy of our demo website. But all clipart images included in this theme are copyrighted to their respective owners. For this reason, we insert their blurred/watermarked versions during the demo data import. However, Our Tech Support team can send you PSD files or the list of image IDs from depositphotos.com, just submit a support ticket at https://themerex.net/support/ after purchasing the theme.
c) We have updated WordPress to 5.7 and found no visible issues. In case you come across any difficulties, our Tech support team will be glad to help you solve them at https://themerex.net/support/ If there is a need, we may create a test theme installation for you so you could access the backend and test the theme with the plugin yourself. In order to proceed, please submit a ticket to “Pre-sales Question” category at https://themerex.net/support/
Please consider also these themes:
1. https://themeforest.net/item/free-church-religion-charity-theme/19757200?s_rank=3
2. https://themeforest.net/item/pastore-church-religion-charity-wordpress-theme/15965050?s_rank=5
3. https://themeforest.net/item/holy-church-religion-nonprofit-theme/20249696
4. https://themeforest.net/item/new-life-church-religion-wordpress-theme/13522936
5. https://themeforest.net/item/hallelujah-church-religion-wordpress-theme/24593619
Thanks a lot for the support! I have purchased the theme and no issues so far, of course I still have a lot to do 
.
I have the received the license and I was wondering if it would be possible to have a pre-prod environment with this license. It will be under the same hosting same domain but running in 2 different Wordpress directories such as pre-prod and prod. Would that be possible to achieve?
Thank you so much for the purchase!
Absolutely! The Regular license allows you to install the theme on your test/development server for testing/development purposes.
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hello I’m currently running Wordpress 5.7 is this supported?
Within the Wordpress 5.7 confirmation can you please confirm if this will be a one time fee?
Hi there! I’m currently running Wordpress 5.7 is this compatible?
Hello,
Thank you for contacting us!
We have updated WordPress to 5.7 and found no visible issues. In case you come across any difficulties, our Tech support team will be glad to help you solve them at https://themerex.net/support/
Regards.
I cannot work with wpbackery anymore (front and backend). Do you have an update? Please help … https://www.vz-kaiserwinkl.at/
Hello,
Thank you for getting in touch with us!
Please note that the theme includes Themerex Updater plugin allowing you to update all plugins directly in the Dashboard. Ensure that all the bundled plugins are updated to the latest version using these instructions: http://gracechurch.ancorathemes.com/doc/#theme_update
Also, please disable Gutenberg Editor in WPBakery > General Settings – https://prnt.sc/vzmntr
In case you experience any difficulties in this matter, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.If your support expired, you may use option “Presales Question” and provide the purсhase code in the message body.
Regards.
After the latest WP update, I can not see WPBakery Builder in backend, I just see the shortcode. My other websites work so I am guessing is theme related, any work around?
Hello,
Thank you for contacting us!
The theme is compatible with WordPress 5.6. To avoid any issues, bundled plugins should be updated to the latest version using Themerex Updater plugin included in the package. Please review the detailed instructions: http://gracechurch.ancorathemes.com/doc/#theme_update (please see ‘Update Option 1. Update using the ThemeREX Updater plugin’ section)
We recommend making a full backup of your website before any updates.
Also, please disable Gutenberg Editor in WPBakery > General Settings – https://prnt.sc/vzmntr
In case you experience any difficulties in this matter, please use option “Presales Question” and provide the purсhase code in the message body. Our Tech Support team will assist you.
Regards.
How do you disable the site title from displaying under the logo within the header. Is it possible to not have the site title or tagline display within the header?
Hello,
Try adding this code in Appearance> Customize> Additional CSS: .logo .logo_text { display: none !important; }
If you have any further questions, please submit your request at https://themerex.net/support , so our Support team assist you.
Have a nice one!How do I change the Orange Nav Buttons and Orange backgrounds?
ANYBODY???
The system will not allow me to submit a ticket.
Hello,
Your support ticket was replied. Please check it.
Background image can be changed in Row settings: http://gracechurch.ancorathemes.com/doc/images/vc_row_settings.png Best regards
