195 comments found.
hello team,
can page builder support nested columns or any way I can achieve that? i.e. a 1/2 inside a 1/2 col
Hi,
Unfortunately, we don’t have that feature :/
hi team,
How can I use other element such as personel in tab element? I want to 2 set of personel category in each tab
Sorry, that’s not possible as well.
Hi,
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here 
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much! 
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How do I edit the slider height
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here 
Please note that, Right now, all support will be conducted through https://support.goodlayers.com/(Purchase code can be found here : https://support.goodlayers.com/purchasecode.png )
Thank you very much! 
Is it possible to use the membership login feature so that it can be used to display a list of causes (which wouldn’t be visible publicly on the home page) ?
Hi,
Unfortunately, we don’t have that kind of feature.
Thank you for your interest by the way
.
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Hi there,
I was wondering to purchase this theme for a worldwide trust organization
However, please advise me on the transaction fees, like the percentage etc. We are trying to get most of donations to charity, so are looking for low fees or no fees
Many Thanks
Hi,
First of all, Thanks for your interest 
There is no transaction fee (except the service charge from the payment gateway itself.)
So could you please advise on what the service charge would be…Many Thanks And so it is not the normal WooCommerce charges?
Hi,
Unfortunately, it’s depending on the payment gateway so we can’t provide any advise for it and it not normal WooCommerce charges.
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Hi, I have purchased and wondering where is the files for the slides that are supposed to be on front page?
Hi,
The demo data for slider available in full theme package, could you check it again? Screenshot: https://photos.app.goo.gl/YwoWcnr4txu115TF9 .
And the slider has the name according to the demo, please choose the corresponding slider for it.
If you have further questions, please submit ticket in our support website. Our dev and supporters are only provide support in there, not here. 
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much! 
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please i have been trying to place an order for this theme but my master card is not beign accepted.i tried paypal and it is saying i do not have enough balance whivh is incorrect….so please what can i do
Hi,
First of all, Thanks for your interest.
sure, can you please contact Envato directly regarding this? : https://help.market.envato.com/hc/en-us/requests/new
I’m pretty sure they can help 
If I’m not selling anything, can the shopping cart be removed from the menu?
Yes, you can disable the shopping functionality by deactivating Woocommerce plugin.
If you have any further questions, feel free to submit a ticket in our support site 
Please note that, Right now, all support will be conducted through https://support.goodlayers.com/(Purchase code can be found here : https://support.goodlayers.com/purchasecode.png )
Thank you very much! 
Hi Guys, I am thinking of renewing my support for this theme that I bought a while ago – before I do however – I have 2 questions:
1. Does your theme – support the is plugin: Charitable: www.wpcharitable.com? 2. Alternatively – can your theme accommodate payfast as a payment gateway: https://www.payfast.co.za/?
Kind regards, Robert Nienaber
Hi,
Unfortunately, it’s require customize code and it’s beyond our support policy now. Please consider to hire a freelancer to do it for you.
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Hi. Can I replace charityhub template with Chariti template? This replacement will delete any of my page formats?
Hi,
For these two themes, page builder will be different. You may have to set the site up again in this case. Your old content will still kept in the database but it won’t shown with the new theme.
Hello, i would like to buy this theme, but i need Razorpay functionality in place of paypal is this can be done by your side? please let me know.
Hi,
First of all, Thanks for your interest 
Unfortunately, We do not accept any additional projects currently as we are really busy these times 
However, we can suggest you a guy if you want to hire someone to add the payment. You can contact me again via the form in our profile page regarding this.
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Hi, would you tell me whether it will be possible to customize the admin panel in this theme?
Hi,
First of all, Thanks for your interest 
We have admin panel which provide a lot of options for you. However, can you describe more about ‘cutomize the admin panel’.. did you mean you want to make your own options in admin panel?
Thanks for the quick response! We need to have the opportunity to make our settings in the user’s account, give a different level of access to our users, etc
Hi,
It’s require membership plugin (third party plugin) to achieve it and it’s beyond our charity system features, sorry.
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Thank you. One more question – is this theme compatible with this plugin https://wordpress.org/plugins/wp-recall/ ?
Hi,
Unfortunately, it’s not compatible with our theme, sorry.
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Hello, I can’t install the revolution slider, and it says that this is the reason -folder already exists. /var/www/wp-content/plugins/revslider/ Can you help me out with it please?
Hi,
In this case, you may have to manually remove the plugin first then install it again. No worry about the data, it will still remain.
Pre sale Qs: There is no recurring option for Stripe gateway, if I am not wrong and you are not bothering to include it as you are currently extremely busy despite many customers mentioned it on several occasions!
Hi,
Really sorry about that. But currently, we do not have plan for that yet 
Thanks for your interest by the way.
Can we use GiveWP plugin to integrate it?
Hi,
You can use the third party plugin but it won’t be integrated with the donation booking system in our theme. It will work independently.
Hello, I am interested in purchasing your theme. However, I need help with the payment system I want to use. Are you able to help me. Of course, for a fee.
Hi,
First of all, Thanks for your interest 
Unfortunately, We do not accept any additional projects currently as we are really busy these times 
However, we can suggest you a guy if you want to hire someone to add the payment. You can contact me again via the form in our profile page regarding this.
when purchasing this theme get a free web builder
Hi,
Thank you for choice our theme, if you need any help, please submit a ticket and we’re happy to help you out.
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much! 
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Hello.How to deactivate the autoplay of sliders?
Hi,
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here 
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much! 
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We are looking at purchasing the Chariti theme. Two questions.
1) Can we choose to permanently display the Donate button in the Header (not hidden within the collapsed menu) on all platforms; e.g. desktop, tablet and mobile.
2) Regarding donations, is there an additional plugin purchase involved to enable donation functionality, or will it work out of the box?
Hi,
First of all, thank you for interest
.
1. Unfortunately, the donate button support for desktop version only.
2. You don’t need to purchase additional plugin, it’s included in theme package already.
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Hello i have a question before I buy the theme: when somebody gives donation, is there a option for monthly donation?
Hi,
First of all, thank you for your interested.
For your question: it’s possible, please check our demo: https://demo.goodlayers.com/chariti/demo1/cause/second-hand-goods-donation/ .
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Hi there,
We have already purchased your theme. We want to integrate ccavenue payment gateway. Can you please guide us how we can achieve this or you can integrate this for us, we will pay you.
Hi,
Please note: we don’t provide support for other payment gate, but if you want customize it, you can take a look our instruction below, this will not receive our support because it’s customize.
You may check the include/stripe/stripe.php file ( in fundraisemaster plugin folder ) to see how we implement the stripe payment gateway and apply it to the one you want to use for this
You can search for the filter in the plugin to learn more about the function we use as well.
Eg.
add_filter('frmaster_credit_card_payment_gateway_options', 'frmaster_stripe_payment_gateway_options');
if( !function_exists('frmaster_stripe_payment_gateway_options') ){ function frmaster_stripe_payment_gateway_options( $options ){ $options['stripe'] = esc_html__('Stripe', 'frmaster'); return $options; }
}
This function create the stripe tab at the Fundraise Master plugin option. If you search for the word
frmaster_credit_card_payment_gateway_options
You’ll see that it’s called in include/plugin-option.php file.
If you want to override the plugin function, may be you could create a new plugin that loads before our ”fundraisemaster” plugin, then place the “frmaster_get_payment_type” function there, you can get the example code in include/payment-util.php in fundraisemaster plugin. ( Plugin is loaded inalphabetically order )
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hello
1) Is this will theme donation system will support for Indian payment gateway like “RazorPay, PayU, Pay U Biz etc.” we want to configure this payment gateway please send me details
2) Is event calendar system is included in theme?
3) If we need to make some custom changes are you help us for this.
Hi,
1. Unfortunately, the theme doesn’t support those payments. You have to hire a coder to implement it directly.
2. yes, the theme supports Event Calendar plugin : https://demo.goodlayers.com/chariti/demo1/event-calendar/
3. We don’t provide theme customization in our support scope.
is it possible to add PDF files in the pages?
Hi,
Normally, it’s possible, if you have problem with it, please submit a ticket in our support system.
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much! 
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