1297 comments found.
Hi, I tried downloading this twice but still our developer cannot see the bike.json file in the zip? Where can I find it? Pls help.
Hi, have you see this one https://tppr.me/FLzfb ? Thanks
HI, Im just making a new shop and am making “Page”of “about us”. When I write the contents, and chose the template just “page”, the sentenses is expressed, But chose the template “Page.about_us”, the contents isnt expressed. the contents is still OUR MISSION, OUR MISSION, OUR MISSION, ADD A NAME, ADD A NAME, ADD A NAME, like that. How can I chose this template correctly ?
Hi, please help me open a ticket at http://support.the4.co/ so we can check it for you
Thanks
Hello, I am trying to unzip the file of the last update and for me it is not possible, I have the following error:”Mac metadata is too large: 1327045 > 128K bytes” It is a read error and the file is empty Thanks
Hi, please extract the download package and upload theme file inside Thanks
Hello, Yes, I know what I have to do, I have installed the theme from version 2.1 The problem I have now with the latest update, when I download the file from Themeforest I can’t extract it, I get an error and the file is unzipped empty.
That weird, can you please email me to the4studio.net@gmail.com so i can check more ? Thanks
Nice work, GLWS 
Hey, I enabled Growave but Wishlist is not appearing on the front end
how to get size like these https://kalles-demo.myshopify.com/collections/women/products/analogue-resin-strap?
Hi, please help me open a ticket at http://support.the4.co/ so we can help
Thanks
Please reply on the ticket. It is urgent
Please provide a ticket ID
Thanks
64000
64000
Ticket ID #64000
Please do not spam in the comment, we will check your ticket asap
When will you make the theme (product, cart, checkout) compatible with subscription apps such as the recharge app and bold subscriptions?
Yes, we have a plan to do it
Thanks
Timeline for when it will be done?
Please open a ticket at http://support.the4.co/ so we can help you more about subscription app
Thanks
if I buy the theme and don’t like it, can I ask for a refund?
I’m wanting to put it in my store to see how it looks
Hi, please follow a refund policy here https://themeforest.net/page/customer_refund_policy
Thanks
how can I upload a webp images in this theme. kindly give advise. Thank you!
Hi, can you contact Shopify for this question? we are not sure can upload webp to Shopify but still need you confirm with a Shopify supporter
Thanks
Is there any way on the product section to change the “size guide” (where you can connect a web page to the button)to a name of my choice? I tried to edit the code but it would not let me
Hi, thank you for buying our products, can you please help me open a ticket at http://support.the4.co/ so my team can check it soonest
Thanks
Hey, we have purchased your theme mainly because it is RTL supported and integrates well with the Growave. Could you tell how to switch to RTL mode?
Hi, plz help me open a ticket at http://support.the4.co/ so my team will show you a config for RTL feature 
Thanks
Hey kindly reply to ticket #64000. It is urgent
I just answered Thanks
kindly reply asap It is very urgent
?
Please reply on ticket it is urgent
Got it
Hey, for growave is there need of any additional code to be added ?
No, you just need active it…btw if you need any help about Growave, you can contact app owner, they can understand our theme and help you solve the issue 
Thank you
Can you give information about RTL interface, Is it ready to use or do I still need some custom coding? Do a translation app is must for translations?
Hi, the RTL features is ready to use and for translation, you have to use an app like TranslateLab
Thanks
I don’t have that many apps, but my site speed is nowhere near what your sales page says.
Hi, can you please open a ticket at https://support.the4.co so we can check it for you
Thanks
Hi, I’m so sorry, I chose the wrong template, I’m only use HTML template, I have never used shopify template ever, can I get me refund? I’m just a college student so that was a lot money of me, help me please. invoice: IVBF42162163, IVIP42457794, IVIP42457794.
Hi, please email us to the4studio.net@gmail.com
Thanks
Hi, I am just buying. Im interested in “3D product picture”, and want to know about the preparing for it. Eg. fileformat, way of taking such picture, like. Do you have some expranation pages about this function ?
Hi, please help me check this article https://help.shopify.com/en/partners/resources/creating-media/3d-models/creating-3d-models
Thanks
Thank you, I read that. So, that 3d pink bag of your demo-shop is CG, not picture. Is it correct ?
Yes, you have to follow a standard file from Shopify, our theme follow it
Thanks
do you guarantee load time of 3 seconds even after enabling sales popup ?
Unfortunately we can not guarantee because a lot of thing can affect to speed like your images, your apps so we can only make sure our theme is optimized for speed, we do not guarantee all store use our theme have loading speed less than 3 seconds.
Thanks
The download file is still version 2.1
So sorry we are preparing to update v2.2 now Thanks
Is it possible to have the date of the promo bar advance automatically? it is annoying to have to change the date every 7 days if you want to do a short and repetitive countdown. It would be nice if you could make the countdown reset every week or every x days from an initial date.
Currently we are not support this features but we will update it soon
Thanks
Hi, there’s something wrong with my newsletter sign up. When I tried to submit my email, it shows that the list does not exist. May I know how do i fix this issue?
Thanks
Hi, thank you for buying our products, can you please help me open a ticket at http://support.the4.co/ so my team can check it soonest
Thanks
Does this have RTL support? How do I enable RTL support?
Please see RTL in our menu from Kalles Thanks
Hey, does this theme supports upsell/cross-sell or product bundling features? Does this theme has option for the video banner on the home page?
And Google map?
And instagram feed?
Hi, yes…our theme support some upsell features. For product bundling features, please note that it can not change a price. Our theme also have a video banner on home page, instagram feed, google map (require Google Map API key)
Thanks