23247 comments found.
Hello,
I don’t use the porto theme which I used on my other site before, because that site is down. That’s why I want to activate the port theme on a new site. How can we cancel the license activity on the old site. Because it still seems active on that site. Active domain: sekizmedia.com
Thanks already for your help.
Hello, @amorphisbjk,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Thank you for your interest. But when I write the code and want to confirm it, “Your ip address is blocked as spam !!!” this article is coming out. Before you reset it, it was said to be active on the other site.
Hello, @amorphisbjk,
I am sorry I am not able to locate your IP in our Database, Please go to Porto >> Dashboard and deactivate the Theme from there and then again try to activate the Theme with the same purchase code and if finds the same issue then please share your site WP-Admin Login details and the purchase code PDF file with us via our email newsmartwave@gmail.com so that our experts will check and help you out in solving your issue on your site.
Regards, P-THEMES.
Hello, as you said, I sent the necessary information to the e-mail address you said, but no positive or negative feedback has been made yet.
Hello, @amorphisbjk,
I have just confirmed from the support department, and they said that they already replied to your email: izzetdonertas@gmail.com with a solution so please check back your email reply now and reply to your email properly.
Regards, P-THEMES.
Hello, I would like to change the position of some elements on mobile version product single page. Is it possible? Cause using the single product Porto block is not available WPBakery Builder. Thanks
Hello, @lolatapia,
You can not change the position of the content on Dektop or on Mobile if you are using the Pre Built layout of the Single Product page.
And if you are using the Custom Template Builder and using your own created Layout for Single Product page then you have to change the position on Desktop and it will change on mobile as well.
Custom Template Builder: https://www.portotheme.com/wordpress/porto/documentation/templates-builder/
&
Please go to WP Bakery >> Role Manager and check “YES” “porto_builder” as showing below:
Regards, P-THEMES.
Hi, how can i change my licence domain? I dont use old domain- sperkysubfosil.cz -please urgent
Hello, @Jitka75,
I have reset your purchase code, now you can use the same purchase code for the registration of your theme.
Regards, P-THEMES.
Hi, P-Themes.
Thank you for your amazing theme.
I want to ask you for a help. How should I know which plugins to install with a certain demo site? For example, I chose Demo Shop 10, and I don’t know which plugins I should install. I want to have only the bare minimum, but still, I don’t want to omit anything.
Thank you.
Matt
Hello, @Gumidzus,
First of all, you have to understand some rules, that you can not use multiple page builders on the same site at the same time, otherwise, they will conflict with each other, please read the below-listed threads:
https://themeforest.net/comments/24196457
https://themeforest.net/comments/24419950
Now, if you go to our Demo site and check the Demo Shop 10: https://www.portotheme.com/wordpress/porto_landing/
You will find 3-page builders when hovering over it, so you have to choose any single one and import the Demo with that particular page builder and Customize it with the particular page builder as per your requirements.
https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Regards, P-THEMES.
Hello, could you reset my licence code please as i want to use this on a different domain. Thanks
Hello, @lenarcic,
I have reset your purchase code, now you can use the same purchase code for the registration of your theme.
Regards, P-THEMES.
I used products section on home page But seems product count change is not working Can you please help me ? Shop demo 35
Url : ?count=36&paged&product-page=2
Pagination working but count does not
After upgrading theme patches. Facing issues in Menu with Blocks. Now I ma trying to add new menu with blocks but not working. (It is not showing me on menu sub category) Please help
Hello, @kishan_wappnet,
Can you please contact us via our support system with your site WP-Admin Login details so that our experts will check it for you on your site?
Regards, P-THEMES.
I used product listing with category on home page. Now I wanted to changes in tab sequence of product category. Can you please guide me how it work ?
Hello, @kishan_wappnet,
There are only 2 possible styles of the particular element (Filter) you are using on your site, Horizontal and Vertical and you can choose any one as per your requirements.
Regards, P-THEMES.
Hello please I have problem with activating code. It says Your IP address is blocked as spam.
Hello, @Mkanto,
I have whitelisted your IP, Please try again now, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
When set up to Post Style: Timeline, Post Carousel Style thumbnails load uploaded original photos… instead of small pictures. In efect it load 1900×1900 px images than resized ones.
Hello, @DJLy5y,
Can you please share the small video clip of your issue via our support system with a fresh new support ticket and with your site WP Admin Login details so that our experts will check it for you and help you out, if possible.
Regards, P-THEMES.
Hey guys, after udpdating the theme the “buy button” has a different colour. How can I change the colour?
Hello, @aashaf,
Which Buy button are you talking about? Can you please share the screenshot of that button and also the URL of the page having that button so that I’ll check and help you out.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 04/01/2021. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
how i’ve to update my porto theme without loseing data
Hello, @pprudhvi,
Please read and follow the instructions written in the below given article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
Regards, P-THEMES.
Hello I like the Cover Flow Style in the Portfolio Carousel Layout. But adding one feature image at a time makes it quite time consuming to add many images to one portfolio post. Is there a quick way to add 20 or more feature images.. or maybe a slicker way to use a gallery instead of the feature images for the carousel? Thanks
Hello, @kugelblitz,
I am sorry but there is no other way, you have to upload every image seperately one by one and this is the only possible way. Otherwise, this requires Customization.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 22/08/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Your ip address is blocked as spam!!!
I have a problem activate the template. Please check that.
Hello, @piotrtbr,
I am sorry I am not able to locate your IP in our Database, Please go to Porto >> Dashboard and deactivate the Theme from there and then again try to activate the Theme with the same purchase code and if finds the same issue then please share your site WP-Admin Login details via our support system so that our experts will check and solve this issue for you on your site.
Regards, P-THEMES.
Hello. Could you please tell me how to access the icon shortcodes? I’d also like to add my own icon sets. On the older versions of Porto this was an option. Is this no longer available?
Hello, @nick_triXbe,
You can check the icons shotcodes here: https://www.portotheme.com/wordpress/porto/shortcodes/icons/ and if you want to import those shortcode pages then, Please go to Porto >> Setup Wizard >> Demo Content and click on any Demo, Then click on “Details” and check “Yes” to ”Import Element Pages” as showing in this screenshot: https://postimg.cc/cgSJ9sbD , It will Import all the shortcode pages on your site, or if you simply only want that page then contact us via our support system with your site WP Admin Login details so that our experts will create the same page for you on your site.
And in old versions of the Porto, you can upload your own Custom Icons but it was not because of Porto, It was because of the Ultimate Addon for Visual Composer plugin and it is no more with our Theme since last 3+ years.
Regards, P-THEMES.
Hello,
your theme is the best, but when I tried to register the error message “ Your ip address is blocked as spam!!!” popped up.
I have tried to register from several IPs with no success.
Could you please assist?
Thank you.
Matt
Hello, @Gumidzus,
I am sorry I am not able to locate your IP in our Database, Please go to Porto >> Dashboard and deactivate the Theme from there and then again try to activate the Theme with the same purchase code and if finds the same issue then please share your site WP-Admin Login details via our email newsmartwave@gmail.com or aizazawan55@yahoo.com so that I’ll check and solve the issue for you on your site.
Regards, P-THEMES.
Hi, P-Themes.
Thank you for your quick reply.
It didn’t work afternoon, but it started to work a while ago. 
Best wishes, Matt
Sound’s Good!!
Hello, @TarikBaad,
Can you please contact us via our support system with your site WP-Admin Login details so that our experts will check it for you on your site?
Regards, P-THEMES.
Dear reader,
I am planning to buy a theme, but it is still a little unclear to me whether I should choose Woocommerce or Magento. I have two questions that I would like to have answered:
1. Is it possible in Woocommerce to add a banner you have created yourself to the website, so that you implement it in the webpage?
2. The products that I will be selling must allow the customer to choose from various options during the order process. For example, the customer must be able to choose the colour, the dimensions of the product and whether it will be delivered assembled or unassembled. Is this possible with Woocommerce?
As I am not a proffestional website builder I prefer a Woocommerce website. What do you recommend?
Many thanks in advance. Looking forward receiving your reply.
Kind regards, Glenn
Hello, @glenntriepels,
First of all, thanks for showing your interest in Porto WordPress
1. Yes, you can create the banners using Porto WordPress Theme and use it on your site anywhere as per your requirements.
2. Yes, you can, you simply have to create variable products, please watch this video I have created for you: https://jmp.sh/Fd7K6ti
Porto WordPress is fully compatible and ready to use with WP Bakery, Elementor, Visual Composer plugins and you can use any one as per your requirements.
Regards, P-THEMES.
Many thanks for your prompt reply and advise!
You’re Most Welcome!!!
Hi,
1. How to add the custom icons to the menu items like this (top middle)?
https://prnt.sc/10n8wge2. How to do the square effect to the menu?
https://prnt.sc/10nok5l3. How to add this top bar with social icons?
https://prnt.sc/10nokml4. How to add this top bar with the button?
https://prnt.sc/10nomvh5. How to add the call us now icon with two colors of text to the menu?
https://prnt.sc/10noog86. How to add the search icon to the menu with a separator?
https://prnt.sc/10noqu07. How to add this menu rectangle effect to the selected menu item?
https://prnt.sc/10noted8. How to add this menu underline effect to the selected menu item?
https://prnt.sc/10novf49. How to add the 5 columns footers like this?
https://prnt.sc/10nopg5Thanks!
Hello, @sfantagiro,
Please contact us via our support system with your site WP-Admin Login details so that our experts will check and provide you the best possible solutions for it.
Regards, P-THEMES.
Hello, I have your theme installed in a temporal wordpress and in my official site too. This way I can do test and updates on my temporal wordpress before do it on my official site. But on the last update of the theme Porto, I couldn´t do it on my official site because I had done it on my temporal wordpress first. Is there any way I can keep both of them? Thanks!
Hello, @lolatapia,
Please read and follow the instructions written in the below given articles:
https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site-only-for-testing-purpose-
https://smartwave.freshdesk.com/support/solutions/articles/12000052418--9-theme-forest-license-policy-
Regards, P-THEMES.
Thanks!
You’re Welcome!!
Hi, We have WPML … how to translate the header (demo shopo25) the Title=”Hello!” and subtitle=’My Account” of porto_info_box for another language?
Hello, @tommychr,
Please read and follow the instructions written in the below-listed threads from WPML for the same issues.
https://wpml.org/forums/topic/hi-there-is-one-custom-string-that-i-cannot-translate/
https://wpml.org/forums/topic/how-to-translate-custom-string-in-this-case/
https://wpml.org/forums/topic/add-custom-string-to-translate/
https://wpml.org/forums/topic/add-custom-text-string-for-translation/
https://wpml.org/documentation/getting-started-guide/string-translation/
Regards, P-THEMES.
