48 comments found.
How do I change the social links @ the bottom.
I order this theme and when installing the plugin Cookie Information does not install is this needed? Or is there a reason it will not install?
Hello,
Thank you for contacting us!
Please unselect the Cookie Information plugin in Appearance > Install Plugins. Then you will be able to proceed with the installation. The theme also provides privacy policy checkboxes. Alternatively, you may install GDPR Framework plugin if you need extended GDPR options. It is compatible with the theme.
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Thank you!
Hello. Updated to the newest version of the theme and plugins, but WPBakery Page Builder will not update. Please let me know what I need to do for this.
Hello,
Thank you for getting in touch with us!
To investigate your issue additional information is required. You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal and will provide the latest version of WPBakery.
Regards.
Hi, is version 1.3.9 of ElectroServ compatible with Wordpress 6.2?
Hello,
Thank you for your interest in our theme!
We are still testing Wordpress 6.2 version with our themes. So far, no issues were found. So feel free to upgrade the core. In case you come across any difficulties, our Tech support team will be glad to assist you at https://themerex.net/support
Regards.
Hi, is version 1.3.7 of Electroserv compatible with Wordpress 6.1?
Hello,
Thank you for contacting us!
Sure. The version 1.3.7 is compatible with Wordpress 6.1. In case you come across any difficulties, our Tech support team will be glad to help you solve them at https://themerex.net/support/
Regards.
Hello, I see that the template is in Wordpress format. Do you also have a simple HTML CSS and JS version that we could integrate into our own framework?
Thank you.
Hello,
Thank you for your interest in our theme!
This template is available in Wordpress version only. HTML files are not included in the package. Our Customization Studio can create the HTML version of the theme, to get a quote please submit a ticket at https://themerex.net/support/ and choose “Get a free quote” category.
RegardsHi, how can i change background’s image in the sections?
Hello,
Thank you for contacting us!
You can easily change background images with WPBakery page builder. Please check http://electroserv.ancorathemes.com/doc/#plugins_settings_wpbakery_vc
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance. Also, please be more specific and provide the link and the screenshots with the background image you would like to change.
Regards.
Hi, is version 1.3.6 of Electroserv compatible with Wordpress 6.0? Also, your description of the theme on Themeforest has no changelog info for version 1.3.6.
Hello,
Thank you for contacting us!
We are still testing Wordpress 6.0 version with our themes. So far, no issues were found. Feel free to upgrade the core. In case you come across any difficulties, our Tech support team will be glad to assist you at https://themerex.net/support
The latest version will be available on ThemeForest shortly. Working on it.
Regards.
Hi
I want to use this for a multi vendor business. Is the theme compatible with dokan multivendor marketplace plugin?
Thanks Udit Bhalla
Hello,
Thank you for contacting us!
Unfortunately, such plugin is not included in the theme by default. We cannot guarantee full theme compatibility since it is a third-party plugin, and we have not tested it with the template. However, you may try using the plugin with the theme. In case some additional stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you. To get started, please submit a request to the “Get a free quote” category at https://themerex.net/support/
Regards.
Hi, is version 1.3.4 of this theme compatible with Wordpress 5.8?
Hello,
Thank you for contacting us!
Currently, we are planning a new release, but the testing process will take some time. In case you come across any difficulties with the new block-based widgets editor introduced in WP 5.8, our Tech support team will gladly offer you a quick fix. Please submit “Presales Question” ticket at https://themerex.net/support/ providing theme purchase code in the message body. It doesn’t require support renewal.
Regards.
Hi, is the latest version of this theme compatible with Wordpress 5.9? And is it also compatible with PHP 8.0?
Hello,
The theme is fully compatible with PHP 8.0 and Wordpress 5.9. The new WP release is still being tested – in case any errors arise, they will be fixed right away.
Our theme is not block-based so it does not support Full Site Editing. However, there is the same editing concept and even better customization options – all the website sections including headers and footers are edited with a user-friendly page builder without any coding changes.
In case you come across any difficulties, our Tech support team will be glad to help you solve them at https://themerex.net/support/
Regards.
Hi, is version 1.3.4 of this theme compatible with Wordpress 5.7?
Hello,
Thank you for contacting us!
We have updated WordPress to 5.7 and found no visible issues. Just ensure that all the bundled plugins are updated to the latest version using Themerex Updater plugin included in the package. Feel free to follow these instructions: http://electroserv.ancorathemes.com/doc/#getting_started_theme_update
In case you come across any difficulties, our Tech support team will be glad to help you solve them at https://themerex.net/support/
Regards.
howto upgrade WPBakery Page Builder ?
Please note that the theme includes Themerex Updater plugin allowing you to update all bundled plugins directly in the Dashboard. Please review the detailed instructions: http://electroserv.ancorathemes.com/doc/#getting_started_theme_update
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.
Thank you!
page editor “visual” doesnt work on me
Hello,
Thank you for contacting us!
To avoid any issues, bundled plugins should be updated to the latest version using Themerex Updater plugin included in the package. Please review the detailed instructions: http://electroserv.ancorathemes.com/doc/#getting_started_theme_update
Also, please disable Gutenberg Editor in WPBakery > General Settings – https://prnt.sc/vzmntr
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
How do you change the phone number in this theme?
Hello,
Thank you for choosing our theme!
You can easily change the phone number under Layouts > All Layouts > choose the required header > Edit. Please review the screenshot – https://prnt.sc/zldbe9
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hi, is the theme (version 1.3.4) compatible with Wordpress 5.6?
Hello,
Thank you for getting in touch with us!
The theme is compatible with WordPress 5.6. Please ensure that all the bundled plugins are updated to the latest version using Themerex Updater plugin included in the package. Feel free to follow these instructions: http://electroserv.ancorathemes.com/doc/#getting_started_theme_update
Also, please disable Gutenberg Editor in WPBakery > General Settings – https://prnt.sc/vzmntr
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Is this theme still maintained as it does not have woo 4.x
Hello,
Thank you for contacting us!
Please rest assured that the template is fully supported by Our Team. Besides, it is compatible with the latest version of WooCommerce.
The theme includes Themerex Updater plugin allowing you to update all bundled plugins directly in the Dashboard. Please review the detailed instructions: http://electroserv.ancorathemes.com/doc/#getting_started_theme_update (please see ‘Update Option 1. Update using the ThemeREX Updater plugin’ section) We recommend making a full backup of your website before any updates.
The information about the updated version of the theme can be found in the Change log section at the bottom of the page.
Regards.
Hi, just a pre sale question. Is it easy enough to change the themes overall color from yellow to blue. Are all the icons adaptable color wise ?
Thanks
Hi,
Thank you for your interest in our theme!
Absolutely! You can easily change the colors via color scheme editor – http://prntscr.com/u5pxlz
The icons’ color will be changed according to your color scheme.
Regards.
Hi, is the theme compatible with Wordpress 5.5? The details page on themeforest says Wordpress 5.3.x.
Also, is it safe to update Essential Grid to 3.0.3, Livemesh Addons for WPBakery Page Builder to 2.5.9, Slider Revolution to 6.2.21? Are these compatible with version 1.3.2 of Electroserv?
Hello,
Theme is compatible with WP 5.5. But before you proceed with update, bundled plugins should be updated to the latest version.
Please submit a ticket at https://themerex.net/support/ – our Support team provide you with plugins update and detailed instruction.
Thank you.Outdated plugins, can’t edit page. How can I fix this?
Hello,
Please submit a ticket under ‘Pre-sale Question’ tab at https://themerex.net/support – our Support team assist you.
This doesn’t require support renewal.
Thank you in advance.I like your theme, before purchase Electroserv theme please confirm some query regarding this theme a) How many plugin include with this theme and name share with me. b) This theme work how many WordPress website and validity ? Please reply above query regarding mentioned theme purchase.
Hello,
We appreciate your interest in our theme!
a) Please click here to view the list of plug-ins that come included into the theme:
http://electroserv.ancorathemes.com/doc/#getting_started_plugins_installationb) Theme is compatible with latest WordPress. There is no validity period. Feel free to use theme as long as you need.
Thank you.If any discount available to purchase electroserv theme, Please share with me. Thank you.
