112 comments found.
Is it possible to change the theme background from black to another color?
Hi.,
Yes., You can change skin color : http://docs.wedesignthemes.com/dt_articles/cust-site-skin/
Great thank you!
Hi.,
Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.
EMAILED YOU ALL MY DETAILS TO FIX THIS APPOIINTEMENT AND TO LOAD THE THEME BACKGROUND. NO RESPONSE. NOTHING. THERE IS ABSOLUTELY NO CUSTOMER SERVICE WHAT SO EVER. IF YOU ARE NOT GOING TO OFFER CUSTOMER SERVICE THEN REFUND ME BECAUSE WHAT I AM I SUPPOSED TO DO WITH A THEME THAT I CAN’T GET TO WORK? I AM HIGHLY DISAPOINTED WITH THIS COMPANY AND IT’S NON EXISTENT CUSTOMER SERVICE. DO NOT RECOMMEND ANYONE BUYING THIS THEME. IT’S TOO SLOW AND THERE ARE OUTDATED PLUGINS.
Hi.,
https://prnt.sc/14ox3m8 We asked your login details after that we didn’t receive any response. So please send your login details once again. We will help you.Regards., DesignThemes Support.
I did send email details to you twice. I am posting it here now. Hi there. Here are the details of my website. There are a few issues. It is saying that the plugins are outdated. In fact yesterday the Yith plugin caused my website to crash.
Your theme (Augury) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.
3. I can not get the appointment scheduler to work. My email that it must be set to is hello@askapsychic-app.com
4. I also can not set the background photo of the gypsy woman as seen in the demo
Login to Namecheap first: EasyWP – Managed WordPress – The Best WordPress Hosting Namecheap Password: Username: LadyMogwa Password: .dV3&Cs/Vq%t/4E
Your website is live at EasyWP – Managed WordPress – The Best WordPress Hosting EasyWP allows you to start a WordPress website in minutes and connect it to your Namecheap domain. Leave the har…
askapsychic-app.comWordPress dashboardaskapsychic-app.com/wp-adminUsernameladymogwaPasswordZ0iG1ceoERnO86ne
Please let me know you have receieved the logins so I can delete them from here. Thank you
Hi.,
Login details are not working – https://prnt.sc/14uj9h7 Please send your wordpress and FTP login details to support@wedesignthemes.com don’t post it here. We will check your issues.
Regards., DesignThemes Support.
Very very very very very slow ! It takes minutes to load. Very bad coding full of bloatware. Initially I liked the design! But it’s so slow… Google Speed test gives it a score of 6 on Mobile and 12 Desktop ! 6-12 out of 100 score! You need a minimum of 90 to pass the Core Web Vitals.
Hi.,
In our demo, we didn’t optimize images. So that speed is slow. After purchase, you can compress your images and use cache plugins to improve theme speed.
Regards., DesignThemes Support.
The theme is saying that there are a few things outdated with wordpress. I can not change the colour on the theme and also, the appointment feature does not want to work. I am still 5 months into this license.
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
I have emailed you. I have had nothing but trouble with this theme. Now my site is giving a critical error due to plugins which are outdated
Hi.,
Please mail send us your FTP Login., So that, we can check and have a clear look form our end. Then we’ll help you get rid of it ASAP !!
Hi, I purchased this theme but I can’t register on your support website. I never receive the email to complete the registration. I very like the design but there is a lot of plugins but there is no indication on how to use them with the existing demo content. For example, I am trying to modify the appointment contact form but I don’t anywhere I can modify it. Please contact me at boisvertanthony@gmail.com
Hi.,
Thank you for contacting us.
Designthemes Support Forum Login Details
Here is your forum login details.
https://themessupport.com/User Name : badbrain3000
EMail : boisvertanthony@gmail.com
First login from the above link and try to load the below page.
https://themessupport.com/forums/forum/technology/augury-horoscope-and-astrology-wordpress-theme/Hi.,
We can see your screenshots but cannot judge what is your exact issue. Can you please let us know what is your issue and reply with your FTP and admin details to the email which we have sent to you.
Regards., DesignThemes Support.
FTP host: da1.c.fozzy.com Username: raganaon Password: Rwrh3343Hu
and my site is in LT lithuanian language, but when go to shop from ragana.online, i am to ragana.online/ru/shop
and my site not fast open ccan
my email mirtisee@gmail.com
Hi.,
Please remove your site login details here and send your Wordpres & FTP login details to support@wedesignthemes.com We will help you.
Regards., DesignThemes Support.
hi can you provide good quality of pictures used in the demo
Hi.,
Thank you for contacting us.
Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.
Image Purchase link : http://docs.wedesignthemes.com/image-link/augury.txt
The theme is so slow, its absolutely useless for any business
Hi.,
Most of it depends on page content which compromises of images. If images are properly optimized and you’re using a cache plugin and good fast host, the speed issue shouldn’t happen on any theme.
You can try this plugin to increase theme speed – https://wordpress.org/plugins/wp-asset-clean-up/
Documentation : https://assetcleanup.com/docs/
Please refer the Video: https://www.youtube.com/watch?v=_in5ZNZ3C-M
Thank you, we look forward to help you!!..
We have done all, our websites on same server and similar optimization are doing fine
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes We will help you.
Regards., DesignThemes Support.
sent
Hi Rahul.,
The wordpress admin details that you have sent is not working. Please have a look at this screenshot sent to your email. Please send us the correct admin and FTP details as well.
Hi, How can I disable the grayscale filter from all images?
Hi.,
Thank you for contacting us.
Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.
Image Purchase link : http://docs.wedesignthemes.com/image-link/augury.txt
I tried multiple time to get my login, even though I am registering myself but not received any emails. I have multiple issues, which I want to resolve after opening a ticket. Kindly fix my login. My email is : vascareerconsultancy@gmail.com
Hi., Sorry for the inconvenience,
Please do ensure you have checked your spam mail too. If there is no email still then can you please email us support@wedesignthemes.com. Kindly mention your purchase details and our team would certainly check this further for you We look forward to helping you!
The support is very slow!
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
Hi, done!
Waiting for you to log in and fix the problem with the color.
Hi.,
We replied to your mail ID. Please check it out.
Regards., DesignThemes Support.
hello, i can’t register on http://themessupport.com/, it doesn’t send me any confirmation mail, not even in spam, well how to join you can you leave me your mail? here is my problem, i can’t edit my website with elementor plugin, because when i try to edit with this plugin i just see my website’s loader and nothing else, also i see many errors in console. I have another problem too, when i upload demo content with whild theme enabled i don’t see menu, but when i import demo with parent theme enabled and child theme non installed i see menu, contact me here please: iliarovitch@gmail.com
Hi! IS there an option to change the main color? From black to violet for example.
Hi.,
Thank you for contacting us.
Yes., its Possible., You can change skin color as per needs, Please refer :
http://docs.wedesignthemes.com/dt_articles/cust-site-skin/Great, now will buy it 
Thank you, we look forward to helping you!
Done, now i need your support. Where i can send you an email?
Hi.,
Please send your request to us directly at this email support@wedesignthemes.com
Or
please open a support ticket and our team will get back to you as soon as possible. DesignThemes Support
Thank you, we look forward to helping you!
Done, waiting for your reply.
Hi.,
We didn’t receive any emails from your end. Can you please send the mail ID which you have sent. Will help you ASAP.
Regards., DesignThemes Support.
I need your help ASAP, because have to change the color from black to violet. For now i have 50% success – http://prntscr.com/w71uow How to change in the footer and top bar? How to put a single banner which will appear on every page?
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
Hi! I’m having trouble importing demo content from “Demo content install” page. I get the same error every time I click “Install” button
Failed to create tmp table _fwbk_wp_wc_download_log. Duplicate foreign key constraint name ‘fk_wp_wc_download_log_permission_id’
How to fix it?
Hi.,
Thank you for contacting us.
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Hello i register yesterday for the support but didn’t get the email of confirmation. Also i want to know ow you can change the bottoms and the feel of the site cause in elementor is like a template but where is this templates are to change colors, style… also where the customers reviews goes?
Hi.,
From which email id, you have registered in our forum. Please let us know so that we can reset your login and send it to you.
If you want to change colors and fonts, Go to Dashboard / Appearance / Customize / Site Typography / and refer this – https://prnt.sc/vzi9ws
Or
if you are referring some other, Let us know with some screenshots / videos we will help you.
Regards., DesignThemes Support.
Hi.,
Please let us know your site link (also WP & FTP login credentials if possible), so that we can help you get the better solution by checking from your end..
Regards., DesignThemes Support.
How do you get the twinkling stars in the header?
Hi Ayashe..,
Kindly mail us your FTP and WP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes . So that we will check the issue and fix it ASAP!!.
Regards., DesignThemes Support.
Hello.
I am trying to register on your Support Website but I am not getting registration link on email.I am facing issue with Mega Menu, it just can’t appear. Can you PLEASE help me. Thank You!!
Hi.,
Sorry for the inconvenience,
1) We send login details to your mail., Please do ensure you have checked your spam mail too.
2) Mega Menu Issue : Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
We look forward to helping you!
On which e-mail I can send my login details? Thank You!
We would be happy to help out here support@wedesignthemes.com.
Hi how can i import the demo site content ?
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
There’s a white box displayed under, and on blog banner. And the tag of blogs are displayed right under Blog banner even after hiding in settings. How do I solve that problem?
Hi..
Please help us have a better understanding on it by getting back with any screenshot like references and also issues and along with WordPress and FTP credentials through the bottom right form @ http://themeforest.net/user/designthemes . We will have a look at your issue and fix it ASAP!
