670 comments found.
Hello, how can I do so that when I click on the reservation search engine, I only get one month? now I always get the two-month calendar?
Hello,
this is not possible.
Best Regards,
Eagle Themes
I’m trying to create a multilingual site with Polylang. Turkish and English. I created my Turkish website. later i added the english language. but the things I translated in the eagle-booking plugin turned out to be in English again and it doesn’t appear in Turkish. For Example the “book online” button.
Eng Turkish Book online = Rezervasyon Guests= Misafir Checkİn/Out= Giriş/Çıkış
But it doesnt work, Pease Help!!! Everything goes back to normal when I disable the polylang plugin
We’ve replied to your support ticket.
For any further requests please use our support center as we do not provide support via the comments section.
Best Regards,
Eagle Themes
They solved my problem related to the subject in a very short time.” thanks jomin, I would like to welcome you to our hotel when you come to Turkey. @novacavehotel
Hi i have problem with booking complete I make a date blocked, in the calender it is not red and shown as available ? Can you help me please I put support ticket #4679
We’ve replied to your support ticket.
Best Regards,
Eagle Themes
Hello,
we’ve released a new update of Eagle Booking to fix the problem. Please update Eagle Booking.
Best Regards,
Eagle Themes
Hello I need to buy Hotel Zante Themes and the price will be 64 USD for six months after six month its renew and I can pay again 64 USD
Hello,
No, you don’t have to pay $64 again after 6 months.
The purchase includes lifetime updates and 6 months of support.
After support expired you can renew support if you want to get any support.
Best Regards,
Eagle Themes
Dear Sir, can you describe this kind of support.
Please check the support details here https://themeforest.net/page/item_support_policy
I have a presale question. Can we send automated travel reminders on the basis of checkin date. For eg. i would like to send a reminder on 4th may that you have a upcoming trip on 6th May and after checkout a feedback email should be sent. Everything automated.
Hello,
first of all, thank you for your interest in our theme.
At this time, there is no such option. However, this is a feature that we want to add in the future.
Best Regards,
Eagle Themes
Hello.
I have a problem. My website url is : https://ammosgreece.gr When a client try to book a room , in checkout page we take back this error : There was an unexpected error with your booking, please get in touch with us using our contact formfor more details.
Same result also at backend —> calendar—> add Booking page.
Can you tell me to solve this problem ?
I want to ask one more question. if i select built in booking system, can i synchronize my bookings with booking.com with a service ? for example ical service, or an plugin (free or payment).
Thanks for your support!!!!
Anastasios
Hello Anastasios,
please renew your support and open a support ticket providing your website details and we will take a look at the problem.
Our built-in booking system can’t be synced with an external booking system like Booking.com
Best Regards,
Eagle Themes
Hello,
I am interested in buying the “Hotel Zante” theme, however I have a few questions.
It is mentioned that the “Eagle booking plugin” is included in the theme. My questions are:
- For how long is the booking plugin’s license valid?
- After the booking plugin’s license expires, will I be still able to use the booking system normally?
- Are there any additional fees in place for the use of the booking plugin?
Thank you in advance!
Hello,
fits of all thank you for your interest in our theme.
Eagle Booking plugins is our own booking plugin and you are eligible to use it as long you are using the Zante theme. All updates are included for free and there are no additional fees.
If you decide to switch the theme in the future then you have to purchase a license of the plugin.
Best Regards,
Eagle Themes
Hello team,
i am from India and i am using your theme. First of all great job on creating sucha wonderful theme. I would like to clear some doubts.
1. Is there any option to block any particular rooms for a period of time? 2. Can i check the numbers of rooms vacant for a given date in the eagle bookings.
please let me know if there are any options available and if not it would great to have such options.
Regards.
Hello,
1. Yes you have to use exceptions https://docs.eagle-booking.com/kb/exception/
2. You can check the availability calendar. Eagle Booking > Calendar
If you have any further questions please use the support tab and we will be happy to help you.
Best Regards,
Eagle Themes
hello team,
https://docs.eagle-booking.com/kb/exception/ this link doesn’t solve my problem. What if i want to block eg 3 rooms of suite (category) for particular dates. There is no option for such addition in the option. Further in calendar I cannot check how many rooms are unoccupied and bookable. If you can add these two additions i think your theme will be great.Regards Team TBT
For any further questions/explanations//suggestions please use the support tab as the comments section is used only for pre-sale questions.
Best Regards,
Eagle Themes
Hello, question: When i make a booking complete or i make a date blocked, in the calender it is not red and shown as not availible ? Can you help me please ? THX
Just answered your support ticket. Please check it.
Best Regards,
Eagle Themes
Hi, I created a ticket on the support forum and i’m yet to get a reply.
Hello,
our response time is up to 48 hours so please be patient and you will get your support ticket answered as soon as possible.
Best Regards,
Eagle Themes
How do I change or add new items to “basic information items” in eagle booking
Hello,
you can manage the room basic info by navigating Eagle Booking > Settings > Room Page > Basic Info Elements
Adding a new element is not possible.
If you have any further questions please use the support tab.
Best Regards,
Eagle Themes
Presale questions
HI, I would like to know the full specs of the booinkg part. 1. Is there a link for it, where I can read what it can do exactly? 2. Can it be synced with booking.com automatically? 3. Does it have an iCal feature? Can I connest it to google calendar or iCalendar? 4. Can I add additional payment plugin? Will it work with it?
Best regards, Tom
Hello Tom,
the features that you are asking for are not available in our theme.
Best Regards,
Eagle Themes
Hi I purchased your plugin yesterday. I need one clarification
Am a owner of the Hotel. But i can’t give full access to my service team. There is any option to they can see booking list page only.
Please help me
Hello,
the service team must have at least an editor role to manage hotel bookings. Edit their profile and assign to their profile the Editor Role. The booking plugin settings can be edited only by the Administrator.
If you have any further questions please use the support tab and we will be happy to help you.
Best Regards, Eagle Themes
Hello,
Is it possible to edit “Rooms” pages with WPBakary builder and how can I do that?
Best Regards
Hello,
you can edit only the “Content” part of the room details page.
To do so please navigate WPBakery Page Builder > Role Manager > Post types > Custom > Check the eagle_rooms options
The other elements of the room details page can be managed under Eagle Booking > Settings > Room Page > Elements
For any further support requests please use the support tab.
Best Regards,
Eagle Themes
What do you mean by “Content” part of it. I checked eagle_rooms option and Rooms pages don’t appear in “Pages”
Hello,
the rooms archive page https://zantetheme.com/rooms/ it’s an archive page (it’s not a real/normal page) and can’t be edited.
the room details page https://zantetheme.com/rooms/deluxe-room/ can be edited by following the process that I described in the previous reply. You can edit only the content (the text) and not the elements (Slider, Reviews, and Similar Rooms).
Please note that the comments section is used only for pre-sale questions so if you have any further questions you have to use the support tab.
Best Regards,
Eagle Themes
Hello, I’m interest this theme, I have a question I test booking on demo (https://zantetheme.com/search/) but not have mail notification to my email. So I’m not sure this theme has a “Email Notification System”.
Hello,
first of all, thank you for your interest in our theme.
Yes, there is an email notification for both customer and hotel admin.
I’ve just tested our demo and the email was sent successfully. Please check your spam/junk folder.
Of course, if you faced any problem after the purchase we will be here to solve it.
Best Regards,
Eagle Themes
i have pre sale question is there anyway i can test dashbaord admin side and customer site dashboard . do you have any testing site where i can see possibility of hotel managment system
Another question is is your theme is elementor captabile as i used elementor
Hello,
1. You can’t check the admin dashboard as there is no backend demo. To check the user dashboard just create a new booking and choose the “Create a new account” option on the booking page.
2. Zante is compatible only with WPBakery Page Builder.
Best Regards,
Eagle Themes
then how can i read about and see about customization possibibility of hotel managment system ?
“Eagle Booking System” this is main plugin for booking system right ? can i use this plugin with elementor theme ? what if i bought booking system from you if you are devloper willl i get life time update of plugin ?
hi. is the payment gateway compatible with woocommercE? or the only way is stripe key/ paypal?
Hello,
thank you for your interest in our theme.
No, it is not compatible with WooCommerce. We don’t use WooCommerce for the booking system.
The supported payment gateways at this stage are PayPal, Stripe, 2checkout, PayU India, and Paystack.
Best Regards,
Eagle Themes
Hi. I need to purchase this. Only feature I request is can you please add Razorpay – Indian payment gateway to this theme. This is more reliable. Razorpay has keyID and Secret ID to integrate. Regards, Sunil Chris
Hello Sunil,
first of all, thank you for your interest in our theme.
Razorpay is on our list however we don’t have an ETA at this stage.
For now, you can use PayU India.
Best Regards,
Eagle Themes
Hi thank u for your support.i have problem. 1- Can a customer rent 2 rooms at the same time? Because theme not have section to order 2 or 3 room. Guest must order 1 room and pay .for second room again must do same job. İ m askin that question for big family. Exampe ihavent got room for 6 people if family 3 guest 3 child. The guest must rent 2 room but at theme not have section to order 2 room and pay same time thats rooms.how we can solve that?
Hello,
booking multiple rooms at the same time is not possible.
Best Regards,
Eagle Themes
