7920 comments found.
Hello, I’m having problems with menues, changes I’ve made are not reflecting on the page… what can i do?
Hello there,
Thank you for reaching us. Please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support with your WP admin details and information on the issue, we’ll help resolve.
Thanks, Ibrahim
Hello Ibrahim ,
I wanted to add ajax search in my main navigation search bar (here https://prnt.sc/10sgsq4) so I enabled default live search but as it was super slow so you suggested me for use ” advanced woo search ” plugin .but when I installed this plugin, alas! there was no live search in my search box(after pressing any key) , After a while I find out that I have to use short code for the live search in a widgets or menu …. but I don’t need any of this . I need this live search in my main search bar (https://prnt.sc/10sgz1m) so what can be done now for achieve this goal?
i want like here and like this https://prnt.sc/10si4h0
Hello there,
Thank you for purchasing our theme and for reaching us. Advanced WooSearch plugin works seamlessly with our theme. Did you choose seamless integration in its settings. If you did and there are issues please email our support with your WP admin details. I will ask my colleague to look into the issue.
Kindest Regards, Ibrahim
where is it “seamlessly ” integration ?ok I’ll check it .And if I choose, it will it be enable ajax search in my main search box here https://prnt.sc/10tfcem ?
thanks I’ll try it
when I enabled it my search bar disappear and this text show “got to settings and click on reindex table ” .... so i went to setting and click on that button ,and then I notice that my css of header gone ! Why this is happend? So for a while I deactivate this plugin .And after your solution I will enable it !
and this is happening with my site now … https://prnt.sc/10tg0qp why this happening in my single products page it is showing like this https://prnt.sc/10tg02u
Please update the theme to v3.0.2 and try search after indexing is over.
ok ! But how can I understand that indexing is over ? And now I’m in wp -5.3 is it compatible with your theme latest version ?
after updating my theme some of my css has breaked!! So now i’m restoring my before backup
look what happened https://prnt.sc/10thp61 , https://prnt.sc/10thpgt my wp version is 5.5.3
this also appear but i hide this with css https://prnt.sc/10ti4i9 In a nutshell ,some of my css are breaked . Is it happened for not updating wp or just your team changed some of html classes ? Please let me know this immediately. because website is in live .
Please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support
ok I’ll mail you later but please provide me a little css for this issue
https://prnt.sc/10u7fnrI enabled default ajax search for a some days but its tittle colors become white in mobile view ! don’t know why , but I think it is possible to make it’s color black !
Hello again,
Please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support as we have developers equipped to answer CSS questions.
Thanks, Ibrahim
Hello . When I enter the vendor page, I want to create a category for each vendor. How can I do it?
https://prnt.sc/10s5okjCustomize -> Shop -> Dokan Store Page Jumbotron
I do it from here, but it turns out the same for every vendor. I want to make a separate category for each vendor.
How can I do it?
Thank You
Hello there,
Thank you for purchasing our theme and for reaching us. The question is related to vendor plugin. It is better to raise this with Dokan support as they are in a better position to answer this question than us.
I believe you’ll have to write a custom shortcode to generate categoreis based on shop vendor and then use that in the jumbotron.
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
Hi
I notice that the store notice (setup in Appearance – Customise – Woocommerce – Store Notice) appears in the footer after the latest Electro update (v3). Is there a way to move it back to the top of the page? Thanks
Hello there,
Thank you for noticing. We’ll be releasing an update to fix this issue.
Kindest Regards, Ibrahim
Hello Ibrahim ,
a little bug!
I installed a plugin in your theme for adding image in review. This plugin is ” Customer Reviews for WooCommerce” . Everything is okay except the submit time ! when I click “submit ” it takes about 10-15 seconds to reload .This is annoying Have you idea why this is happening ?
eagerly waiting for your kindest reply
before a month ago this type of delaying/slow reloading was happened with “place order ” button . but I fixed it and make it fast with this filter :-
add_filter( ‘woocommerce_defer_transactional_emails’, ‘__return_true’ );
so what do you think , is there any of filter or codes for achieve my goal (make add review fast with that plugin ) ?
buddy I believe that you will help .because you helped me a lot before !
Hello again,
I am not sure what is the reason for the delay. The code that you’ve added is not related to reviews as there are no emails generated on review.
Hope this answers your question. Let us know if you have any other questions.
Thanks, Ibrahim
yes i know that code is not related with review but i want to know is there any kind of code that is related to my solution ? but what could be the solution ? what should I try ?
I am sorry. I do not know the answer to your question as I am not familiar with the plugin that you are using.
Hi I’m having problems with product images. (I’ve read some of your explanations for this, but it won’t solve my problem. So i write my question here)
The theme won’t shrink images to fixed heights, so product loop shows “product boxes” in various heights.
Is there a way to make the theme/wordpress to force any image to shrink to a fixed height? And, if the image is smaller it should be placed in the middle of the image box.
Hard to explain.. But please see this pictures:
This is from my site: https://imgur.com/Z4CehCS
This is from a competitor site: https://imgur.com/qFXMExU
Hope you can help me with this 
Regards
To be more clear.. It’s the “high” vertical images that causes the problem. I’d like to shrink them to fit
Hello there,
Thank you for purchasing our theme and for reaching us. The dimensions of the images to be used in the loop and single product pages are set in Appearance > Customize > WooCommerce > Product Images. You can set it to any desirable image size dimension. However, the image will occupy the maximum width available in a given layout. You can read more about it here: https://woocommerce.wordpress.com/2017/12/11/wc-3-3-image-size-improvements/
If you have set uncropped, then the images will be of different sizes. If you crop, then they all will be the same size. The theme does not modify the behavior of image sizes from WooCommerce.
Hope this answers your question. Let us know if you have any other questions.
Thanks, Ibrahim
Hi. Thanks for amazing and flexible theme. Just want to ask about Product categories.
On the left is a screenshot from your demo – on the right from mine. The question is: How can I activate those underlines between categories
https://i.imgur.com/7v2Gu8B.jpgAnd how do I change [ > ] symbol to [ + ] symbol?
Thanks.
Hello there,
Thank you for purchasing our theme and for reaching us. The imgur link returns 403. Can you please check?
Kindest Regards, Ibrahim
Hello, I followed the installation tutorial on youtube, as soon as the child was activated
a problem occurred on the whole site, I even have more access to my dashboard !!
here is the error displayed, need help
Fatal error: Uncaught Error: Call to undefined method Mobile_Detect :: isTablet () in /home/customer/www/madiiexpress.com/public_html/wp-content/themes/electro/inc/structure/mobile.php:8 Stack trace: # 0 /home/customer/www/madiiexpress.com/public_html/wp-content/themes/electro/inc/structure/mobile.php(16): electro_detect_is_mobile () # 1 /home/customer/www/madiiexpress.com/ public_html / wp-includes / class-wp-hook.php (294): electro_mobile_option_page_on_front (‘29 ‘) # 2 /home/customer/www/madiiexpress.com/public_html/wp-includes/plugin.php(212): WP_Hook > apply_filters (‘29 ’, Array) # 3 /home/customer/www/madiiexpress.com/public_html/wp-includes/option.php(179): apply_filters (’ option_page_on _… ’,’ 29 ’,’ page_on_front ‘) # 4 /home/customer/www/madiiexpress.com/public_html/wp-content/plugins/woocommerce/includes/class-wc-query.php(171): get_option (’ page_on_front ‘) # 5 / home / customer / www / madiiexpress.com / public_html / wp-content / plugins / woocommerce / includes / class-wc-query.php (187): WC_Query> get_endpoints_m ask () # 6 / home / customer / www / madiiexpr in /home/customer/www/madiiexpress.com/public_html/wp-content/themes/electro/inc/structure/mobile.php on line 8
Hello there,
Thank you for purchasing our theme and for reaching us. The function that you’ve stated is available in the theme. The most likely reason for this issue is that the theme was not installed fully. Please delete the theme and install it again. If the issue persists please email our support with your WP admin details.
Please note our support team is not available during weekends.
Hope this answers your question. Let us know if you have any other questions.
Thanks, Ibrahim
hello! I really need Elementor pro to make changes???
Hello there,
Thank you for your interest in our theme. Home pages in Electro are built using page templates. ( Ref : https://docs.madrasthemes.com/electro/topics/set-up-pages/home-v1/home-v1-via-page-template/ ). This means there will be no content in the text editor area or visual composer back-end editor. The content is loaded from the template file and are configurable via page options meta-box that are present below the editor ( Ref : https://docs.madrasthemes.com/electro/topics/set-up-pages/home-v1/home-v1-via-page-template/#home-v1-page-options ). This makes sure that the home pages are independent of page editors.
However you can also build the home pages using visual composer or Elementor. For example, you can build home v1 by following the instructions given here : https://docs.madrasthemes.com/electro/topics/set-up-pages/home-v1/home-v1-via-visual-composer/ or here for Elementor : https://docs.madrasthemes.com/electro/topics/set-up-pages/home-v1/home-v1-via-elementor/
Instructions for Visual Composer: You need to paste the code given in the documentation into your child editor to generate the page using Visual Composer. Here is a video on how to paste the VC code from documentation into your page : https://www.youtube.com/watch?v=mIsMoJmhKVo
Instructions for Elementor : https://www.youtube.com/watch?v=PkC5g_S-VokHope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
I understand so i do not need Elementor or Visual Composer for extra cost.!?
Hello again,
WP Bakery Page Builder is included with the theme. Elementor is a free plugin.
Hope this answers your question. Let us know if you have any other questions.
Thanks, Ibrahim
i know Elementor is free I was referring to Elementor Pro.In conclusion I can make home v1 or v2 but with my products without any extra cost for plugins???
Elementor Pro is not included with the theme. It is not required for home pages.
I recommend that you try out our theme before purchase. Please email our support from the Support tab and we’ll setup a trial for you to test our theme’s features before purchase.
hello can i get this theme in french as an official language and arabic as a second language?
i hope you can offer it for me , i can pay you more money , and get the theme in french and arabic
thank you
Hello there,
Thank you for your interest in our theme. The theme is available in English only.
The theme is translatable and we have included all the strings with the pot file. You can use a plugin like loco translate to translate the theme into your language. You can find instructions here : https://docs.woocommerce.com/document/woocommerce-localization/#section-5
By default WordPress does not support multi-lingual websites. However there are plugins like WPML, Polylang, Weglots, etc that allows you to extend WordPress to create multi-lingual websites. Please note that support for these plugins are outside of our support scope.
Hope this answers your question. Let us know if you have any other questions.
Thanks, Ibrahim
Hi,
Ads on the homepage were 3 before. And now they are 4. How can I only keep 3? I don’t see any option to remove the last ads block. Thanks
Hello there,
Thank you for reaching us. Please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support We’ll help you with custom solution.
Thanks, Ibrahim
I’ve tried to enable live search in your theme with this code
add_filter( ‘electro_enable_live_search’, ‘__return_true’, 20 );
but it is very slow . when I type something in the search box it showing live products option very slow ! what can be done for make it fast ?
Hello again,
The search feature used in our theme is WooCommerce’s default search which is built on WordPress’s default search. WordPress’ search is very basic and it searches only product titles and description. It does not search through attributes or SKU. You’ll have to rely on third-party plugins for advanced product search. My favourite search plugin for WooCommerce is Advanced Woo Search ( https://wordpress.org/plugins/advanced-woo-search/ ) . It returns relevant and faster search results than any other plugin I’ve used.
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
ok thank you !
Hello.
In Electro v3 I have set the “Appearance > Customize > Styling > Custom Primary Color” to #ff0000 (red). The “Add to cart” button and other site elements have the correct color, but the image scroller in product view is yellow.
Please see image: https://i.ibb.co/RQmvyqV/color-electro-problem.png
How can I fix this?
Thank you.
Hello there,
Thank you for purchasing our theme and for reaching us. Please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support My support colleague will help you with this.
Kindest Regards, Ibrahim
Hello again,
Thank you for purchasing our theme and for reaching us. You can use WP Bakery Page Builder to show only 2 blocks instead of 4.
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
The new update has messed up my site, how can i reduce the width of the webpages back to its former size? also the save option when editing any wpbakery item on the webpage is not working only the close button works
Hello again,
Thank you for updating the theme and for reaching us. Regarding the issue with WP Bakery Page Builder please email our support with your WP admin details. We’ll check the issue.
Please make sure to clear your browser/CDN/server cache so that old CSS files are not loaded.
Kindest Regards, Ibrahim
departments menu does not open. check here and click departments menu. https://www.alodavetiye.com.tr/urun/carl-ellie-davetiye/
Hello there,
Thank you for reaching us. I see that you are using outdated version of the theme with the latest version of WordPress/WooCommerce. Please make sure to update the theme to its latest version to resolve this issue.
You can update the theme can be updated in 3 ways:
1. Automatically: You can use the Envato Market plugin to update the Theme automatically. Instructions here: https://ibndawood.com/how-to-update-a-themeforest-wordpress-theme-or-a-codecanyon-wordpress-plugin/
2. Semi-Automatically: Sometimes, (1) does not work. You should install this plugin: https://wordpress.org/plugins/easy-theme-and-plugin-upgrades/ , download the latest installable WP theme zip file from your Themeforest downloads page and then upload it via Appearance > Themes > Add New > Upload Theme and upload the zip file. The “easy upgrades” plugin will backup the old Theme and install the new one.
3. Manually: You should download the latest installable WP theme from your ThemeForest downloads page, rename your current theme folder in wp-content/themes folder, unzip the downloaded WP theme from your Themeforest downloads page and upload it to wp-content/themes folder.
Please note that updating a theme will override any custom changes that you make to the parent theme. Hence we recommend using a child theme. A child theme is not meant to be updated and should contain only your custom changes. Also, we strongly advise that you backup your website and database before updating. It allows you to roll back the update if anything goes wrong after update.
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
My problem is fixed, but where is the electro wide setting. I need that setting to use box. If you look down the page, you will see that the order is broken.
Please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support with your WP admin details. We’ll look into it for you.
I have exact same problem as assamalrjub + no option for visual bakery editor in static content type
Hello there,
Thank you for purchasing our theme and for reaching us. Please navigate to WP Bakery Page Builder > Role Manager and make sure WP Bakery Page Builder is enabled for “mas_static_content” post type.
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
Hello there,
Thank you for purchasing our theme and for reaching us. I think the issue is with incorrect configuration of WooCommerce settings. Please navigate to WooCommerce > Settings > Advanced and make sure the endpoints are proper as per the default: https://docs.woocommerce.com/document/configuring-woocommerce-settings/#section-25
Also please make sure to regenerate permalinks from Settings > Permalinks and “Save Changes”.
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
This is how the recommend products section appears on the shop page. How can we solve this?
I believe you’ve de-activated WP Bakery Page Builder. Please activate it for these shortcodes to work.
İt is active, ı already controlled
Please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support and let us know your WP admin details. We’ll look into the issue.
Hello, I installed the theme. When you click on I forgot my password on the My Account page, the admin panel opens. How can I solve this? Url and end points are opened in a correct but different url.
Hello there,
Thank you for purchasing our theme and for reaching us. I think the issue is with incorrect configuration of WooCommerce settings. Please navigate to WooCommerce > Settings > Advanced and make sure the endpoints are proper as per the default: https://docs.woocommerce.com/document/configuring-woocommerce-settings/#section-25
Also please make sure to regenerate permalinks from Settings > Permalinks and “Save Changes”.
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
Hi dear team of MadrasThemes,
I have placed the code that appears for Contact-form-7 in the footer bulletin, but there is a problem in CSS that the submit button is below the email field, the input-group-btn function does not work to match the email field .
Image capture: https://drive.google.com/file/d/1rqOon_SjFdGrFzHOAfhMhUHPGvsmCbvF/view?usp=sharing
Kind regards
Enrique
Hello there,
Please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support with your website URL, we’ll check and provide you with the correct HTML/CSS for the newsletter form.
Kindest Regards, Ibrahim
