No problem!

Hi, 1 more question, I can see the pager builder is Elementor, do I need to purchase the premium plugin for more features? or does your theme include the features that on the current demo?

Hi, no need to purchase anything additional. Everything shown in the demo (and much more) is possible with the included package. Nothing shown in the demo requires extra plugins or purchase.

actually ive just realised there is a set up process in wordpress for your and managed to find the option of the nyc tour background. it now works, sorryfor the question above , ive chosen the option to try build a website for myself for the first time. scary times lol

Ok great, thanks for the follow up. Also note that in the theme download package there is a demo content folder that has a link to the demo images If you want a direct link, or if you have any other questions, please open a ticket and we’re happy to assist: https://themovation.ticksy.com

Hi, it’s likely that was the setting that came as default in the theme options – if you just toggle it to another setting, then save, and then toggle it back it will work. The issue won’t come up again. If for any reason it does not work, feel free to send us a message with login: https://themeforest.net/user/themovation#contact

thanks

Hi, yes the theme and plugins are fully translatable in WPML, and yes you can set up any number of time slots at any time. Each slot can be a different length and every day can be different.

Time slots can absolutely be limited by number of bookings, but there are some limitations in terms of how that is setup. Please see here for the options: https://themovation.helpscoutdocs.com/article/211-booked-options-for-multiple-bookings-quantity

Hi, great to hear We are actually nearing completion on a new update which includes an optional Elementor header/footer builder. We will have templates to start from so it will be easy to modify as you see fit, and then you won’t have to worry about any future update impact. Our recommendation would be to use the new option which will be in the next theme update.

Hello, thank you for your response. Trust me when I say that I would not have left such statements if not true as I have communicated directly before you had extra support (that is if this is the original designer of the theme), because your new support just isn’t you and as personable.

That said, I have updated the theme every time you put it out via the Wordpress platform. With me doing that, this did not have the widget in the update. I thought I was crazy at first and I was not. So if the preference is for us to get the file and import it verses using the platform please note that for the update notes on the page. This is where I come to check to make sure what has changed.

Also, the statement I made about the information being out of date shows a date of 2007 for how to change the tour widget and doesn’t work the same way as the images show.

Lastly, yes you do provide support in my experience in the long past. Yet, when told to use the system, either I am not using the right link or it tells you to enter in your purchase code and when you do that if you didn’t pay for so additional support, it won’t let you post the question.

I appreciate your responsiveness which is a reason why I like these theme more than the ones I have ever purchased.

Have a good one!

We are a small, dedicated team comprised of the same people from the very beginning – no change in support staff.

I do see you reached out to us, and we responded every time, but it seems there was a miscommunication on what the issue was. When more investigation is required, that is when we link to our support ticket system which requires an active support license.

I hope you’ll understand that every year we reinvest funds as well as thousands of hours of our time in improving our themes and staying up to date with WordPress, plugins, etc.

We do our best to answer questions for out-of-support customers, but ultimately our business relies on customers paying us for our products and services.

We see our themes as offering extremely high value to customers considering everything that is include for a low price.

It’s really great to hear that the theme has been working well for you. We have new updates coming soon with new features as well. Stay tuned.

Also, if you have specific feedback on how we can improve our documentation or the product in any way, please instead send us a message here: https://themeforest.net/user/themovation#contact

Thanks!

Thank you. I shall do so.

Hi,

1. Yes, though this is a bit vague.

2. Essentially, yes. It depends on the specifics of your requirements though.

3. Yes; all Elementor.

4. Yes.

5. Yes it integrates with WooCommerce.

If you have further questions, feel free to send a message: https://themeforest.net/user/themovation#contact

Hi, yes each tour page can be completely customized as you like. As it stands right now, the tour single pages are all independent and don’t rely on one preset template, however all of the examples from the live demo are included to work off from for each tour single page, and they can easily be duplicated as well.

In a future release, we will be adding the ability to create one master template for tours, for those that want that option.

Thank you.

Is your template compatible with few plugins that I want to use :

- WP Google Maps (https://wordpress.org/plugins/wp-google-maps/ ) or 10Web Map Builder for Google (https://fr.wordpress.org/plugins/wd-google-maps/) : Maps to set a specific interactive map with filters

Yes, should be fine

- WPML to translate my website in english

Yes, I can confirm. We support WPML.

- The Events Calendar (https://wordpress.org/plugins/the-events-calendar/) – Mailchimp

Yes

Hi,

1. Can you tell me how you envision the categories being a part of the booking process? If you’re looking for custom fields, yes you can add custom fields to the booking form.

2. You can set up the per person pricing however you like, so in this case you could have adults and children as separate purchase options, where there is a discount for X number of adults for instance.

3. It integrates with WooCommerce, so just about any payment gateway can be used: https://woocommerce.com/product-category/woocommerce-extensions/payment-gateways/

Hi, once you activate the theme you will be taken to a fully automated setup process – the first step in the setup is the option to create a child theme

Hello,

Is your theme compatible with with WordPress 5.7 verison? A am asking because you theme has not been updated quite some time. Will there be any problems?

Kind regards,
– Thomas

Hi, yes we have tested the latest theme version and it is compatible with WP 5.7. We have not come across any issues. Also we have new updates coming soon

Hi, yes if you select to download the full package (not just installable theme) then it includes a link to our online documentation. There is also a link on each of our themes under the Support tab at the top of this page: https://themovation.helpscoutdocs.com/

If you have any questions not answered in the docs, we’re here to assist on our support system: https://themovation.ticksy.com

Hi, sure we can look into that for you, please open a ticket and include a link to your site so we can see the issue: https://themovation.ticksy.com

Or send us a PM here: https://themeforest.net/user/themovation#contact

Hi, by the sounds of it I think it’s likely that Font Awesome 4 support needs to be enabled. Please see here: https://themovation.helpscoutdocs.com/article/263-missing-or-broken-icons

Hello, thank you very much for your quick reply. It solved the issue. Have a great day!

Great. No problem!

Thank you. Yes, we ran into an issue with W3. We posted on their GitHub and we are hoping to hear back soon

Hi there, any news about that?

We made some more progress today. Still waiting to hear back from W3 Total Devs. The help doc us almost ready, but we need to make it very easy for everyone to use, so hopefully tomorrow.

I believe that has to do partly with the payment gateway. You could run a test and see how it works with your gateway. There are also some options in the admin under Tours > Settings > WooCommerce

Thanks for getting back to me. 1. Yes there’s nothing in there. 2. I’ve checked those settings and I’ve also checked the SMTP logs and can’t see any mails being sent for the “Appointment Requests” but I can see they’re being sent for “cancelations”

Ok, and you tried both options there – force sender email, and disable Booked mailer? https://share.getcloudapp.com/OAuWyN86

If you have disabled the Booked mailer, and the emails aren’t sending, then I’d check with your web host.

Thanks managed to get it working by enabling SMTP on the formidable plugin.

okay, thanks. Have you tried using the expert for those posts?

I don’t know what “use the expert” means?

Sorry, excerpt.

Hi, sorry to hear that. Without more information it’s hard to say why that could have happened, but it is very rare. You should however be able to make use of the Elementor history / revisions: https://elementor.com/help/revision-history-undo-and-redo/

Thanks for that. I managed to export and import the necessary templates I need but when I got to say add the ‘faq’ to my menu it’s not displaying in the list of pages?

I’m not quite sure exactly what you mean. Can you include a screenshot or explain it a bit more? Feel free to open a private ticket if you like: https://themovation.ticksy.com

Hello. Thanks for getting in touch.

Can you explain in more detail? Blog singles can be edited via / Posts / All Posts and Edit. You can use the Gutenberg editor.