282 comments found.
Hello, I want to thank you for a great theme. But I have one question related to SiteOrigin editor. I want to translate existing posts using WPML and new created posts for translation to be able to edit also with SiteOrigin editor. Also translating a page to a new language, I am not able to edit the translated page with SiteOrigin. Please help
Hi, WPML and SiteOrigin builder work nicely together. Here is a WPML tutorial for the SO page builder: https://wpml.org/documentation/plugins-compatibility/using-wpml-siteorigin/
If you are experiencing any issues and would like us to check your site, please open a support ticket at http://support.orionthemes.com/ and provide login info and link to the page, which you are experiencing issues with.
Hi, I have a problem with translation. Most common words in Shop are still in english. I’m using Loco Translate and I can see all strings in woocommerce plugin are translated, but site still show words in english… Any idea how to fix that, please????
Hi, Most of shop text-strings are default WooCommerce ones. We only overwrite a couple of them. Those are found in Loco Translate under the Dentalia text domain.
The easiest way for us to help you resolve the issue, is to open a ticket at http://support.orionthemes.com/, let us know which strings are you having trouble translating and share a link to your site, where they display.
Ok, I write you there, thanks!!!
Hello! Can you please send links to real sites with Dentalia theme?
Our demo is a real site! 
Also our documentation is built with Dentalia: https://dentalia.orionthemes.com/documentation/
And a couple more from clients:
https://bkdental.eu/ https://www.rainbowdental.com.au/ https://www.sutherlanddental.com.au/Hello, can you please help me. Initially when I configured the theme, I moved to Trash the pages that were not ready like all pages related to Blog. I did not knew that periodically WP is cleaning up the Trash, so I lost all of them. Please advise how I can get the pages related to Blog back now? Should I try to import the demo content? Or there is another way? Thank you in advance for a great theme
Hi, I do not recommend importing the demo again, as this will reset your theme options and possibly duplicate menu items.
We can create an export of posts, which you can then import. For further info, please open a support ticket here: http://support.orionthemes.com/
Hello, my website made with your theme by A freelancer. I have a display problem with my drop down menu. (wordpress 5.6) j query migrate doen’t work The freeelancer has not envisage to create a child theme. The version is dentalia 1.1. Page builder site origin Have you got a solution ?
Hi, To ensure compatibility with WordPress 5.6, you will need to update the theme to 2.1 version.
If the theme files were modified, then those modification will need to be ported to a child theme.
Please open a ticket http://support.orionthemes.com/, provide a link to your site and we’ll help you through the update process.
have you got a javascript code to fix that in the files? It’s a little website with a builder. It’s just the drop down menu. Thanks
The 1.1 theme version you are using, is from 4 years ago.
In the meantime WordPress has changed, the Page builder has changed and browsers have changed.
1.1 version is just not compatible with the new ecosystem anymore. There is no other good solution, but to update the theme to the latest version.
Even if you resolve the drop down menu issue, I guarantee you will find all sorts of other troubles. Trust me on that, as I was keeping the theme up to date those four years and taking care of all compatibility issues.
Update the theme to the latest version and it will work properly and smoothly again.
We offer support services through our helpdesk here: http://support.orionthemes.com/. We can help to guide you through the update process, but we do not support outdated versions of the theme.
Since FOUR YEARS I have only met that this problem. What the next problems will be?
Hi Orion Themes, will you enter the updated Instagram icon in the next update? Thank you!
PS: On mobile the arrow separator of the slider is smaller than yours on your website, do you recommend disable and delete the plugin of Revolution Slider and reinstall it so all it will ok? Thank you very much!
Hi there,
Are you referring to the Instagram icon used in widgets? Both should be available in the FontAwesome Brands pack. Or do you mean some other part of the theme?
For Slider Revolution this is correct. Delete the plugin and reinstall it from the notification. I’m not sure if this helps with the arrow (I would need to see your site to compare), but the plugin should be kept up to date anyway.
If you have more questions, please open a ticket here: http://support.orionthemes.com/, as it’s difficult to provide quality support in the comment section .
Thank you for fast reply! Yes in widget but there isn’t the circular Instagram icon like others social media..so now my icons in footer are square. About RS when the client will have a true problem (this is a small detail) will renew the support expirated. Thanks for all! You are a great team!
Which icon pack are you using? Also in which widget?
I’m using Font Awesome -> Brands pack. Widget @Orion Icons (in footer 3)..
So these two icons are incliuded in the FontAwesome Brands pack:
a. https://fontawesome.com/icons/instagram-square?style=brands
b. https://fontawesome.com/icons/instagram?style=brands
You can choose option b, and add the circular background with widget settings: Icon style and Rounding.
Examples: https://dentalia.orionthemes.com/documentation/widgets/icons-widget/
You mentioned someting about circular icons, which are not part of FontAwesome, but the Elegant icons pack.
https://www.elegantthemes.com/blog/resources/elegant-icon-fontThere were no official updates to this pack for a while. So until they update the icon pack, there is not much we can do.
I suggest adding all social media icons with FontAwesome. This will ensure a uniform look.
Thank you very much
Bad experience because there is no addition of any link. Read more in the blog section, and I tried more plugins to fix this problem but nothing’s solved
Also, this template is not worth the 60 dollars
We are sorry to hear that you are experiencing issues with the theme.
Please open a support ticket at http://support.orionthemes.com/ and describe the issue, so we can help you resolve it.
Hi, I just purchased the theme, and would like to ask that If I activated the theme under localhost, and did all the development required, can I re-activate it on my official .com website? I’ll be using wamp under localhost
Thanks.
Yes, sure.
Hi there, what happened to /themes/dentalia/widgets/so-widgets/orion_icon_text_w/tpl/orion_icon_text_w-template.php (line 140)
Where is the file ?
All the widgets are in Dentalia plugin since 1.6 version I think. We made this change back in the year 2018, to meet the new Envato guidelines by which the widgets are considered “plugin teritory”.
If you are experiencing any issues, please update the Dentalia theme to the latest 2.1 version and after the theme is updated, update the Dentalia plugin to the latest 2.1 version as well.
If you need assistance with the update, please open a ticket at http://support.orionthemes.com/. If your support has expired, you can still file the ticket in the “bug reports” category as it doesn’t require active support.
Hi, if I click anywhere on the site, I get a black screen with an X in the corner.
I checked the source code and a class appears in the html: <html lang=”es” style=”height: 100%;” class=”swipebox-html swipebox-no-touch”>
I searched in the theme control panel, if there is a way to disable that, but nothing appears.
Any idea how to fix it, please??
Forgot it, it`s resolved… thanks anyway…
I am glad the issue is resolved.
The solution is to update the theme to version 2.1. This will ensure WordPress 5.6 compatibility.
yes, that was the solution
Hi there! I’m having trouble updating the theme. The prompt that says a new update is available is locking me out of everything else. Can you help with this?
Yes sure,
Please open a ticket at http://support.orionthemes.com/ and share your WordPress login details with us. So we can check what is going on.
If your support expired, you can still create a ticket under “bug reports” category. We’ll get to it ASAP.
Can you give me a way of displaying “Last Modified date” instead of the published date please. I believe the file i need to edit is s single_part_meta.php
I have created a support ticket, ignore above.
Hi, I just upgraded to the new Version. How can i disable the blog site?
Hi for support questions, please open a ticket at http://support.orionthemes.com/ Describe what exactly you want to disable/remove, so we can understand your request. also if possible include a link to your site, so we can check it in the browser.
We’ll do our best to resolve the issue.
Is the Dentalia theme compatible with newer versions of PHP like PHP 7 and above?
Yes, it is. Just make sure your theme is updated to the latest (currently 2.0) version.
If you are experiencing some compatibility issues, please let us know at http://support.orionthemes.com/ and we’ll help to resolve them.
Hi, I bought this cool theme today but cannot activate the REv Slider with the given purchase code. Please inform. Thanks
Hi, Thank you for your purchase.
Revolution slider comes free with the theme with its full functionality. But it doesn’t come with activation key. We purchased extended license, so we can include it with the theme. No activation is required.
if you need any help regarding the theme or the slider, please open a ticket at our helpdesk: http://support.orionthemes.com/ and we’ll be happy to assist.
Thanks for your reply. But in order to use the Premium features of Rev Slider I need to register. How can I do this?
Only ThemePunch – the slider authors can provide a registration key. There are two types of license, personal and extended. If you want to register it, then you need to purchase a personal license.
But as I said, there is no difference in terms of functionality. The only difference is support and access to their premium library, but the product is the same.
Yes, I agree: in terms of functionality totally no difference.
But the Premium features are interesting. I understand we cant use these features without a license from Themepunch itself. Is this correct?
Unfortunately yes. This is correct.
How do we add the Google API code into the theme? Currently it is dev mode for all maps.
Update—-Found the setting inside SiteOrigin Widget
Hi I have a prepurchase question: is possible to build pages with wp bakery page builder in this theme ?
Hi. You can use Wp Bakery with the theme, but some theme functionality will not be there. The demo is built with SiteOrigin Page Builder with custom built options (overlays, light/dark color control, separators…) and 30+ widgets. We recommend to first try it out as it is.
Hi, how can we manage the booking appointments? Is it including a plugin or we need to make a contactform? Is it the same contactform as in the demo and free?
Hi, The contact forms on the demo are built with Contact Form 7, which is a free plugin. The forms come with the demo import. You only need to set the correct e-mail address after installation and import.
I just stopped by to express my excitement for the theme update. Dentalia is overall one of the best theme I’ve ever work with, thank you guys to keep working on it and make the update possible.
Thank you! We hope you’ll find the new features useful.
The SO Widgets Bundle plugin keeps breaking my site. Not cool… 
How can I fix this?
Please open a ticket here http://support.orionthemes.com/ with more detailed information about this error and add a link to your site, so we can help you resolve it. The SO Widget bundle should not break your website.
If you don’t have support for Dentalia, you can open a ticket under “Bug reports – expired support” category. It’s free.
Hi. We haven’t heard back from you. Did you manage to resolve the Widget Bundle issue?
Hello. Yes, I’ve been able to get it working. Still having some functionality issues as once everything was working again some things on my site weren’t the same, but working through it. Andrew Misplon was very helpful on the Site Origin support forum. Thanks!
Glad to hear this and I hope it gets resolved quickly. If you need our help with anything, let us know.
