3288 comments found.
my demo import always get stuck on downloading medias 5/48, solution?
Hi. This could have several reasons. For example, lack of enough memory on your server or a database connection. Our support agents can enable the debug mode and check for the exact error messages.
Please contact us at our help center: http://help.averta.net/The demo is not set up well. I want a refund.
Our support agents will investigate your situation and get back to you ASAP. Thank you.
Hello . Can I use your theme for my second website? Or I must buy 2 themes from you?
Hi, there I am afraid you need to buy different license per each website
I want to purchase your product, but for some reason, I cannot use master card on Skrill or whatever name that is. How can I purchase this theme if master card is not accepted? kind of stupid, visa/master card are the biggest buck around. Up to last week or so, I purchased items with master card here.
Stay away from this theme. Too many bugs and errors, and so slow you can find a girlfriend, move in together, breakup, and then continue working on it. Whenever wordpress or phlox are updated, critical errors are incoming. One day the website works and then the next day critical error page in your face. The version I bought was the pro version and all I got from it was a bundle of plugins that already exist and free to install.
I love the template have bought 3 I want more but the discount isn’t showing on checkout. Why is this?
Hi there, I am sorry but the disccount is over, and the images that you are seeing is from cach and it will be fix in a few hours. By the way since you are our good customer and bought 3 license already talk to our live chat, Maybe they can give you some good offers
How I can use the same format as “Store template” for the search result? If there is no solution, how can I request the cancellation of the purchase, because it is illogical that the theme does not have this as it should.
Hi. With all due respect, for both subjects, please open up a ticket at our help center. We will continue to assist you there.
http://help.averta.net/ Thank you.Hello. I opened a ticket about the counters not working 7 days ago. I would appreciate your response. Thanks.
Hi. We have responded to your ticket.
Please follow-up and let us know if there is anything else.
I sent you a follow-up yesterday because it is still unresolved. Please help.
Hi, please note that today is a weekend and we are not working on weekend. By the way your tickets replied already
hi, I saw the discounted price and I was interested in the theme, why doesn’t the discount apply to me at checkout?
Hi, the discount is over, but we may run a limitted time best price offer for a few days, too
Why is this advertised as a $23 bucks but when buying it cost $39?? that kinda sucks
Hi, the discount is over, but we may run a limitted time best price offer for a few days too
I was purchasing phlox pro @23 $ but due to some error cant buy this plz help me
Hi, the discount is over, but we may run a limitted time best price offer for a few days too
hi hi
refer to my 2 tickets on ur support http://help.averta.net/tickets 1 ticket has been over 6 days no reply n another 1 is over 48hours~ can u help check? tq
Hi. We have responded to your tickets. Please follow-up on our help center. Thank you.
Hi, working with Elementor how much far can I work? Should I buy Elementor Pro for some cases?
Hi there, We do have our own features and Elements on Elementor, about your question I have to say I cannot give you any answer, I can only say that all our demos are using Elementor free and our own Elements. Elementor Pro is a good plugin and it is worth it to use that on PHlox Pro as well if youo need anything beyond our Phlox Features which Elementor can handle it
Pre-purchase question, If I buy, how can I optimise its speed. Also, how many plugins are installed when I import the demo including wooocommerce. Although I have checked one of your comment regarding YouTube speed with google page speed. Google will ignore their PRODUCT’S PROBLEM including speed right. But when I new business wants to grow, load speed matters. If you could share any speed optimisation scheme for your theme I’ll be happy to know and purchase it right away.
Hi. Regarding the plugins included by the demo, I must say that they are different based on the demo but there will be no extra plugin. Meaning that only essential plugins used for the shop functionality will be downloaded and installed on your website.
And regarding the performance, we have a detailed guideline. Please check it out here: https://docs.phlox.pro/category/237-performancegeneral shop Importing Demo Content is in Progress…stop on : Importing Contents 41/43
DevTools failed to load SourceMap: Could not load content for https://sonyasat.com/wp-content/themes/phlox-pro/auxin/js/auxin-dependency-manager.js.map;: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
Hi. Please note that the import issue and the error that you mentioned are not related to each other. Actually this error is just a message and it is not a problem at all. The missing map file is just used by the browsers for extra debugging purposes and we have removed it on purpose for performance reasons.
Regarding the demo problem, if you could contact us at our help center, our support agents will investigate the problem and get back to you as soon as possible. http://help.averta.net/Can I show products in 2 columns instead of one on mobile phone
Hi, where can I check the impressive performance?
Hi.
Please check out performance guideline here: https://docs.phlox.pro/article/202-phlox-performanceHello . Those 9 plugins that you write one your theme site ( master slider Yellow Pencil ect) finally are free. Becouse I have install your theme and I have see that I must buy licency. Please explain me. Thanks
Hello, guys. Sent request about changing of bg 5 days ago as ticket. Are you here?
Hi, please follow there, we already replied
