73 comments found.
I need assistance with removing “123” from about, services etc.
Hi, I have replied your email and fixed your problem in your site please check it and let us know. Thank you, SmartDataSoft Team
Presale Question: Some users in reviews said that you can’t really edit pages, it’s a WYSWYG deal, Is it true?
The issue sometimes causes because of the server issue. if you google the error code mentioned in the review then you will see that the error causes clearly because of the users site server issue. Hope you understand. Thank You, SmartDataSoft Team
Is there a way to manual import demo? My php isn’t updated so the import plugin wont do it.
Sorry there is no manual system your PHP version must need 7.0+ above thank you
Hi, I have opened a ticket but no response in almost 2 days.
Hi, please I need help with the “About” page. It’s scattered.
I also need to remove the “123” on the headers in front of the About Us, Services, Contact and other pages. I look forward to your prompt response.
Please where can I find the service pages?
I also have an error on the single services page on the left widget.
Regards.
Hi, we are really sorry for your inconveniences. We were away on account of the national holiday. Now that we are back and now I am working on your site currently and will soon give you and update about your site in the ticket you already opened and thank you for patiently waiting for us. We really appreciate that. SmartDataSoft Team
Thank you for your response but the site is more scattered now! About Us, Services, Our Approach is completely scattered can you please fix????!!!
I have managed to fix the pages. Please where are the services pages. I need to edit the services.
How to set LATIN EXT so we can use UTF-8 Open Sans? Tried to submite ticket to support, but i guess old site is registered ..
Please open ticket in our support system . They can guide you
well .. after two months, UTF-8 is still not showing charset – waiting for your reply for 5 days now on support ticket. I’m afraid my support will stop (6 months) – i. pretty sure i will ask for a refund before
Please check your ticket we’ve replied to your ticket. Thank you, SmartDataSoft Team
emm .. 123 in front of every page title?! 
https://prnt.sc/yjr4fu
Hi, where can I deactivate old site? We are building on new domain. Thank you
You can deactivate from your installation then it allow to activate in new domains. Or contact our support system if you delete the site without deactivate. Thank you
at Envato registratin it says “This purchase code is already registered with another user”
I think you register in your site site.i have remove the register site you can check
perfect .. worked .. thank you
hmm .. this is not like demo .. i guess https://www.gregorjev.net/km/
reinstall did the trick 
Hi, I’m looking to add an element in the demo to a new page but can’t seem to find what its called in the documentation. Is there a glossery or index of the theme elements anywhere?
Please check our documentation. Or open ticket in https://support.smartdatasoft.com Thank you
Any chances to use Services also for products? .. Would be perfect to have categories for services .. then we would be able to separate services and products … any other idea for adding products – no e-shop
Hello, you need to do that with customization. Right now it is not possible in our theme. Thank you
Hello, I deactive the code of the theme I bought. When I activated it again later, it said this code is being used on another site. Your system has an error!
Please check i have remove old site Thank you
When will you update your theme to work with PHP 7.4 ? The current version gives errors: Notice: Trying to access array offset on value of type bool in /home/a0482906/domains/ulspring.ru/public_html/wp-content/themes/solustrid/functions.php on line 342
Notice: Trying to access array offset on value of type bool in /home/a0482906/domains/ulspring.ru/public_html/wp-content/themes/solustrid/functions.php on line 345
Thank you for notify us. Please use PHP 7.3 or open ticket our support team will help you. We are working in new update for PHP 8. Thank you
We can’t use PHP 7.3 and 7.2 because our hoster doesn’t allow it. What do I need to fix in your code ? We can give you access to our site with your template installed ! We are looking for official annual support from You. And we need the template to work under PHP 7.4
You will got support from us till your support time exists. We are working for PHP 8 update. Soon we will release. If you give access. Our team will fix in Sunday
Thank you
We don’t have PHP 8. we only have PHP 7.4. Where can I send you access to fix it ? No one in your system has yet responded to Ticket #28799 (https://support.smartdatasoft.com/support/ticket/28799)!
Our team will answer you our support tourn around time is 24hours saturday is our weekend.
THank you
Your service fixed an error in the header, but now The elementor plugin you use doesn’t work. Asks you to put it in safe mode and find an error in the code. When will your support team make our website work on your theme ?
Why below Notice show in your theme, Notice: Undefined index: solustrid-sticky-logo in /home/phdart/public_html/tackinnovations.calling91.com/wp-content/themes/solustrid/inc/custom-header.php on line 199
Notice: Trying to access array offset on value of type null in /home/phdart/public_html/tackinnovations.calling91.com/wp-content/themes/solustrid/inc/custom-header.php on line 199
Notice: Trying to access array offset on value of type bool in /home/phdart/public_html/tackinnovations.calling91.com/wp-content/themes/solustrid/functions.php on line 342
Notice: Trying to access array offset on value of type bool in /home/phdart/public_html/tackinnovations.calling91.com/wp-content/themes/solustrid/functions.php on line 345
Hello, what is your php version, please use bellow 7.4 For more help open ticket in our support system https://support.smartdataaoft.com Thank you
What plugins should I buy for Your theme ? (which licenses are not included in your theme)
Trying to open the DEMO page https://smartdemowp.com/solustrid/home-page-2/?header_type=2 and it all contains errors !!! just pages 3-4-5-6-7 in the demo with errors and without layout. Will you fix it ?
[Oops… You have some jquery.js library include that comes after the Slider Revolution files js inclusion. ]
When will you update your theme to work with PHP 7.4 ? The current version gives errors: Notice: Trying to access array offset on value of type bool in /home/a0482906/domains/ulspring.ru/public_html/wp-content/themes/solustrid/functions.php on line 342
Notice: Trying to access array offset on value of type bool in /home/a0482906/domains/ulspring.ru/public_html/wp-content/themes/solustrid/functions.php on line 345
Hi there! Is it possible to purchase the PSD files also?
You can contact with this author for psd or html https://themeforest.net/item/solustrid-factory-industrial-business-html-template/23371951 Thank you
I’m having display problems with the Safari browser. Has anyone had similar problems? You can help me? Thanks
Hi.
You can open a support ticket by following this link
https://support.smartdatasoft.com
Our support team will help you
Best regards,
Smartdatasoft Team
Hello, there is nothing about footer and header in the documentation how to add logo where is header where is footer
Hi,
Congratulations! on purchasing this theme.
Your questions answer given below
How to Change Header Logo?
GO to
Appearance > Customize > Site Identity
Check the screenshot https://prnt.sc/sb3484
How to Change Footer Logo?
GO to
Solustrid Options > Footer Settings
Check the screenshot https://prnt.sc/sb35lc
Hope you’ve got your solution.
Best regards,
SmartDatasoft Team
Is Solustrid theme fully compatible with WPML?
Yes, This theme is WPML Compatible.
Hello, Landing page can also be downloaded in demo import?
Sorry landing page is for our demo purpose you can import only the demos Thank you
I’m interested in the slider of landing page.It included as elementor element? Or the slider only use css animation?
Intro page slider is developed by image and css only Thank you
last question.this theme using wordpress customizer or redux?
We use redux.
hello, does the theme support polylang plugin
Good day! A presale question. Do you have sticky menu for mobile view ?
Sorry we do not have this option right now Thank you
