231 comments found.
Hello Teams, I try import demo and it’s do not working, i have create ticket in support website is number: CKET #2746817 Kindly please help fixed Thank you very much
Let me check. Thanks
I made the change of the logo and the default logo of the template still appears, I made the changes as you suggest here and nothing. https://prnt.sc/vt92jq https://prnt.sc/vt92oa
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
I just bought Bixol, but the team is not in my download page? Why?
I purchased this team, but it says that i have not bought this. Why?
And now i can not get support on the theme
Are you sure you bought theme Bixol? https://prnt.sc/112ffwu
Hi,
i am adding new logo and changed colors to all black but no changes appears in frontend?
Hello,
Make sure you’ve seen this option. Please see screenshot:
- Theme Option: https://prnt.sc/vt9108
- Page Option: https://prnt.sc/vt92jq https://prnt.sc/vt92oa
- You can clear browser cache to see color changes.
Thanks!
Hi,
Off course I have done this.
I see now colors are changed but still showing old logo despite changed in both theme options and customiser?
Have you changed here? https://prnt.sc/vt92jq https://prnt.sc/vt92oa ( Page Settings )
Can I set up any payment gateway for your theme?
Yes, the theme is compatible. Thanks
You can add custom links here: https://prnt.sc/10unz7w
I’m adding links to my packages, the links to the packages that are monthly work, but when someone selects yearly, after clicking on the yearly package, monthly and yearly become a link together and the error doesn’t work.
Have you purchased a Bixol theme and are working on a theme?
yes
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
this theme is full of bugs and i advise everyone never to buy it and the developer is cheating and not helping, not accept refund, and no helping from the Envato support team for almost one month now it doesn’t even deserve one star i only put this to make this honest review
Ironically, he didn’t even come up with any problems from the theme. In the ticket he also only requested a refund and did not raise an issue. How can I check the problem? His only purpose is to get a refund and assume the theme is buggy. He was dishonest, the nickname he created took up the theme name to see what kind of person he was. https://prnt.sc/10cizfn
Unpacking the package…
The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
TGMPA v2.6.1 Return to Required Plugins Installer
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
very bad theme and full with bugs after i just purchase and upload and active and try to import the demo everything in my website crashed and it remove all the data now and the website is not working any more i dont recommend buying this theme at all
i really dont know what i should do now ?? this is really very bad and even the import is not working and nothing at all in my website
Hello,
I have seen you generate 2 tickets on the support system. The ticket has been closed and the issue is resolved. Apparently the page worked fine. Why would you have to remove the site and leave a bad review? https://prnt.sc/ztt1kb
Thanks
very bad theme and full with bugs after i just purchase and upload and active and try to import the demo everything in my website crashed and it remove all the data now and the website is not working any more i dont recommend buying this theme at all
Hello,
I have seen you generate 2 tickets on the support system. The ticket has been closed and the issue is resolved. Apparently the page worked fine. Why would you have to remove the site and leave a bad review? https://prnt.sc/ztt1kb
Thanks
i really dont know what are you talking about i just parcashe the theme 2 hours ago and your answer show that many had the same problem all my website data content are gone and lost forever now because your bad theme the import demo is not working and removed all my data you even dont deserve one star
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
you are not helping and i want the refund i will keep posting everyday that you have the worst theme even and full with bugs and all other review isnt true , you are removing my review and comments but i will keep this always
You are a liar. Take a look at this ticket, you didn’t even give any errors from the theme: https://prnt.sc/10cizfn
You will certainly not get a refund and I will appeal to you. People like you need to be removed from the ThemeForest marketplace.
i will make a video record to prove you are a liar and i will put this on youtube and spread it all over the internet and lets see who is liar, and i need help and support from Envato team to take any action with you, i made a mistake to choose the username with bixoltheme i thought i can change it later, i only choose this to remember the account username, but for sure iam not crazy to buy a theme and throw my money only to make this review. and now its really fine for me that i cant change the username, but really i will show everyone that your theme is full with bugs and slow speed and i will keep this going forever
first you lie and said that my problem was solved and inserted a fake screenshot from someone else and you forgot to even edit it and now i will record this on youtube and good for you if you refuse the refund you give me more chances to show everyone you are a liar
Look, that’s a mistake when it comes to searching for your tickets.
https://prnt.sc/10davvh https://prnt.sc/10dawbuWhen I couldn’t see the username and it was a miscalculation. But obviously you only have one ticket and that ticket doesn’t deal with the theme matter. You are only requesting a refund and not giving me any site information or anything to check. You should remember I will appeal to you to the end. Do whatever you want.
Hi I have purchse ur theme and i need to know how to chnage the Banner image here: https://prnt.sc/yzon7b
Thank u for Help
Hello,
You can find option for the problem here. Please see screenshot: https://prnt.sc/z2o5o0
Thanks!
hi i buy bixol theme everything is fine but the website opening speed is extremely slow which is effecting my google ad and seo kindly so something to increase the speed
Hello,
You can use several plugins to optimize your site: Autoptimize, W3 Total Cache
Images need to be optimizes: Ewww Image Optimizer
Demo page I am using SG Optimizer plugin:
https://wordpress.org/plugins/sg-cachepress/ https://www.siteground.com/tutorials/wordpress/sg-optimizer/Thanks
how to install the theme with all features and homepages
I have purchased the theme but the demo is not uploading. it always says “there is a critical error” Please let me know what I need to do? I also submitted the ticket on https://casethemes.ticksy.com but not getting a reply.
Hello,
Let me check!
Thanks
I have send a message and you guys didn’t answer. Now I bought it and I see why. It does have a really bad performance on google insight 
and other website very unhappy!! I wish you answer me before buy it!!
Hello,
Sorry for missing your message. Did you install the demo on your site?
Thanks
Yes I did install demo and without demo. both of them is make things very slow. it sees to be relate with the theme. I even try disable plugins one by one see but the biggest slow down is coming from the theme. Now im stuck with it because I was worrying about performance.
You can send me the site link? I can check. Thanks
Sure. Here is: http://capecodcleaning.com/ I’ll be waiting for some news
There are many reasons that affect the speed of a page. Server configuration is also an issue. I think before we can optimize for speed. You need to finish the project first. You will change the content, images and remove them but the section is not used. When you finish the project. You can install page acceleration plugins. I am sure your page speed will be significantly improved. Thanks
I don’t think did you see what I mentioned up there without demo! It was very slow. And it is not about server configuration on this case. Even local waterfall is vey slow and it come the most from library! a lot request from a large library. It is no because of redux. its because the way the theme was made. Sadly nothing I can do just wasted money.
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hi there! I tried to change sticky menu font colors from theme options but they didn’t work. is there any fix for this? thank you!
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hi, Im looking to purchase your theme but im most worrying about performance. Can you tell me what a score o google page speed or GTmetrix? beside those plugins you mentioned on the page do you have anything else required ? thank you
Can’t import the bixol license on slide revolution.
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hi there I followed our video on the installation process and it works for v1 of the homepage but V2 is the one I want and it is all messed up, I was wondering if you could point me in the right direction, please. I have a screenshot of the page but not sure how to upload that here
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hi there! can I have a transparent header? on the slider revolution? is it possible?
Hello,
Header layout is not available. I can customize for you but this is custom work.
Thanks
How can we do it to get it done properly? Thanks a lot
I can add new layout for you. Thanks
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
