23210 comments found.
Why widgets/shortcodes like Porto Recent Viewed Product widgets / Porto Sale products not working or showing even anything at all??
Thank you in advance!
Hello, @pdconsult,
Those widgets are working for me and for everyone, we have to debug it on your site, can you please contact us via our support system with your site WP-Admin Login details so that our experts will check it for you and provide you the best possible solution for it.
Regards, P-THEMES.
Hi, I have replied about my ticket. Pls See the new request… tickets/119457
Hello, @mathiou5,
I have just confirmed from the support department and they said that they already replied to your support ticket #119457, so please check your support ticket reply and reply to your support ticket accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.
They also shared this screenshot as well: https://postimg.cc/bG6vT6bh
Thanks for your understanding.
Regards, P-THEMES.
Hello
I am receiving error on my end “Your ip address is blocked as spam!!!” Can you please help me ? I need to deliver Site asap
Hello, @ZainSaeed,
I am sorry I am not able to locate your IP in our Database, Please go to Porto >> Dashboard and deactivate the Theme from there and then again try to activate the Theme with the same purchase code and if finds the same issue then please share your site WP-Admin Login details via our support system so that we will check and solve it for you.
Regards, P-THEMES.
I did that already Sent login and everything in support please check and fix asap
Hello, @ZainSaeed,
I have just confirmed from the support department and they said that they already replied to your support ticket #119589, so please check your support ticket reply and reply to your support ticket accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.
Thanks for your understanding.
Regards, P-THEMES.
hi how can i transfer my license to another domain ?
Hello, @Glosoft,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
It doesn’t matter if the Cleaning Services demo is correct, can someone help?
https://ibb.co/hHSk20xHello, @rsetbrasiltecnologia,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, P-THEMES.
Hi, what is the shortcode in Elementor for restoring social share icons? Thank you
Hello, @tony3883,
Which social share Icons are you talking about? and from which Demo? Can you please share the screenshot and also the URL of the Demo so that I’ll check and help you out with possible solution.
Regards, P-THEMES.
I need to reset my code to be able to use it on my site, and I have the message : Your ip address is blocked as spam
Hello, @isaak512,
I am sorry I am not able to locate your IP in our Database, Please go to Porto >> Dashboard and deactivate the Theme from there and then again try to activate the Theme with the same purchase code and if finds the same issue then please share your site WP-Admin Login details via our support system so that we will check and solve it for you.
Regards, P-THEMES.
Great theme! Only 1 question, is there an up to date Dutch translation available?
Hello, @M_v_t_H,
By default, the 4 language files there which come with the Theme package and are: https://postimg.cc/XGvjMDqZ
English (Britain) en_GB
French (France) er_FR
Italian (Italy) it_IT
Turkish (Turkey) tr_TR
Please use the Loco translate plugin on your site. After installing the plugin please Navigate to loco >> themes >> porto >> Edit the translation which you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.
Also, please Navigate to loco >> plugins >> woocommerce >> Edit the translation which you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.
Also, please Navigate to loco >> plugins >> porto-functionality >> Edit the translation which you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.
https://wordpress.org/plugins/loco-translate/
Note:
1. Custom (recommended)
2. This is Loco’s protected folder under “wp-content/languages/loco/” which is safe from automatic updates and provides priority over the above locations.
https://localise.biz/wordpress/plugin/manual/msginit?utm_medium=plugin&utm_campaign=wp&utm_source=admin&utm_content=plugin-msginit#order
If this folder doesn’t exist you may need to create it and ensure it has the correct permissions.
https://localise.biz/wordpress/plugin/manual/filesystem
Regards, P-THEMES.
Hello, we have purchased item few days ago. If we enable skeleton transition it hangs in the product page when logged in. We’ve sent an e-mail but no reply at all!
Hello, @tony3883,
Please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
this is what we have done friday. unfortunately our support system does not work for us
Hello, @tony3883,
Can you please let me know what issue you are facing? Have you tried with proxy?
Regards, P-THEMES.
Button “create account” after pasting purchase code doesn’t make anything
Hello, @tony3883,
Please share your Theme purchase code PDF file with us via our email newsmartwave@gmail.com so that we will check and create the support account for you on your site.
Regards, P-THEMES.
i have sent two e-mails few days ago without any reply
Hello, @tony3883,
Can you please let me know the email with which you have sent to the particular email so that I’ll ask from the support team about it.
Regards, P-THEMES.
Can you please reset my one of purchase code starting with f9199564? I dont use this domain anymore and do not have access at the moment. Thanks.
Hello, @designbankau,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hello again i have imported the demo but the header is broken..
Hello, @mathiou5,
I have just checked your site now and it is working perfectly fine at my end, please see the below-given screenshot, It must be the cache issue at your end nothing else: https://postimg.cc/N5v00Kxs
Regards, P-THEMES.
Hi there, we have 3 licenses from you and we needed to reinstall these themes in wordpress but it seems it is not working when installing….do you need to reset something. I saw a few comments above where clients are resetting their purchase codes. The main issue I have is that it is now saying the WP Baker is not working…please help. thanks!
Standard import no longer works through Porto on Wordpress, only alternative mode which is diffucult to setup..
Hello, @HBern,
I have reset your purchase code, now you can use the same purchase code for the registration of your theme.
And for Standard Import, you have to set your server settings as listed below:
PHP version 7.4.
Memory Limit 256M or higher.
max_execution_time 600 or 1000
memory_limit 256M
max_input_vars 2000
post_max_size 64M
upload_max_filesize 64MRegards, P-THEMES.
Hello Porto team. I need your help. I have submit a new ticket. Please check it; Thanks. ticket number : #119443
Hello, @mathiou5,
I have just confirmed from the support department and they said that they already replied to your support ticket #119443, so please check your support ticket reply and reply to your support ticket accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.
Thanks for your understanding.
Regards, P-THEMES.
Hello, p-themes. Great work with Porto. Please can you help me to reset my purchase code to re-launch my project that was on standby. Thank you!
Hello, @cecemedia,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hello. How are you? Can you do a favor for me? Can you reset my two licenses, please? I made a mistake. Thank you
Hello, @haegger,
I have reset your purchase code, now you can use the same purchase code for the registration of your theme.
Regards, P-THEMES.
Hello There, I have noticed since using this theme that my ecommerce had become very slow
Hello, @adeguk,
We are sorry that you faced some problems working with our theme. But our theme is one of the most optimized on the market. In general, our theme is already optimized and doesn’t have too many resources to make your website slow. Most likely, your website performance suffers from the content you have added to your website. It may happen in case of too many plugins, large not optimized images, or other resources. So we suggest you remove unnecessary plugins, install some kind of JS & CSS optimizing plugins like Better WordPress Minify and a caching plugin like WP Super Cache, or use WP Rocket for both tasks. Also, you can use the GTmetrix tool to see what makes your website slow and optimize these parts of your website.
The traffic depends on a lot of different factors and not our theme only. The only argument from you was your website’s low score on Google Pagespeed. But it can’t be because of that if your real website speed is quite fast. We suggest you read an article from the WP Rocket team – one of the most experienced companies in terms of WordPress optimization.
https://docs.wp-rocket.me/article/85-google-page-speed-grade-does-not-improve
Porto has optimized HTML, combined JS scripts, minified CSS, has style.css generator, conforms to all the coding standards from WordPress (and it is checked and confirmed by Envato reviewers while uploading our theme to the market). We are always working on improving our theme’s speed and listen to all our customers’ reports. We release updates every 3-5 weeks so if any performance problems are reported they will be fixed asap.
Checked your site on GTMatrix and here is the result: https://gtmetrix.com/reports/fashionrichness.com/VpX6ULEA/
Please see the above-given GTMatrix link, This is clearly showing in it, that the Speed of the site is slow because the Images have not been optimized and Compressed and because JS and CSS have not been minified, and because of the Server as well.
Porto Comes with default Speed Optimization Wizard Option, which you will find under Porto >> Speed Optimization Wizard, So you have to use it and Minify the JS and CSS from there as well and use any third-party plugin for Compressing and Optimizing your site Images and also use server cache as well.
Basically, the Speed of the site is something which can be achieved using Customization, So I only able to suggest you the tested solution, Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000052420--10-porto-site-speed
Regards, P-THEMES.
Hi,
Is the template compatible with this plugin? WooCommerce Ratesbox automatic rates plugin for selling precious metals (gold, silver, etc.), coins and jewelry
Thank
Hello, @namava,
First of all, thanks for showing your interest in Porto WordPress 
Sorry to say that but we have not tested the particular plugin with our Theme officially so we are unable to suggest you on this, if you want you can try this or any third party plugin with our Theme but at your own risk.
Regards, P-THEMES.
Hi, I am using Porto theme for a while. Is it possible to add text to the bottom of the woocommerce category pages?
Hello, @vsln,
Add to Cart button on Shop/Category pages already have the default Text on it, and if you want to change that text you have to change it into the Theme and WooCommerce plugin language files as per your requirements.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 29/05/2020. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
Hi, the Corporate Hosting template is missing in my Porto WordPress. It is missing in the wizard. Please help. This is the reason I purchased the template. Why is it missing? How to I activate it?
Hello, @snoop29,
Which Corporate Hosting Demo are you talking about? Can you please share the URL of the Demo with me: https://www.portotheme.com/wordpress/porto_landing/ so that I’ll check and help you out in solving your issue.
Regards, P-THEMES.
Apple pay button is not working so please let me know if guys can help then I can renew the support license else I have to with other theme.
Hello, @lucentitsolutions,
Sorry to say that but Apple pay is a third-party plugin, While we currently do not have that feature or compatible plugin in our list, I have submitted your idea as a feature request to our team so that they can consider it for future updates. Have a great day!
Regards, P-THEMES.
any updates on my last comment?
Hello, @lucentitsolutions,
As I already told you that, Apple pay is a third-party plugin, and it is not in our third-party plugins compatible list confirmed from our end on item main page, You have two options, First, you have to contact the plugin author and ask the plugin author to Customize the plugin core files for you for making it compatible with the Theme for you.
Second, If you want us to Customize the Theme core files for you for making it compatible with the Theme, then you have to contact our Customization team for paid Customization services or hire any developer.
Hope you can understand our limitations.
Thanks for your understanding.
Regards, P-THEMES.
