359 comments found.
Hey guys! In archive pages (like blog), the image links to a lightbox. How can i make these images point to the post (single)?
Hello,
That requires one little change on page-regular-blog.php line 83;
echo '<a href="'. esc_url($thumbnail_image_src[0]) .'" class="fancybox"></a>';
replace with;
echo '<a href="'. esc_url(get_permalink()) .'"></a>';
Kind regards.
You’re lovely! <3 Thx! Any possibility to make it Elementor compatible, or a version for Elementor?
Hello,
We are working on Elementor too but we can’t promise if we can update BuildMe to Elementor.
Kind regards.
Sidebars stopped appearing on the right side of the blog single post pages. They move below “content.” I have your latest version, and FYI your latest download of v4.9 includes OLD versions of OZY BuildMe Essentials. I have a later version (2.5) from last update. Your download today includes version 2.3 of Ozy Essentials. Same problem with Essential Grid. The download is v 3.0.1. I already have 3.0.11 I am simply trying to get the sidebars back, where they have always been. I have not done anything to change this. Trying to diagnose what is going on with your theme. It has started misbehaving in strange ways, without any human intervention. After the update to 4.9 last July, things have not worked correctly. EVEN THOUGH default page layouts are set for page and post with a RIGHT sidebar, they never appear. And on any post, in admin, there are not options at all to select anything such as a sidebar. The sidebar IS there, but way down below a post that fills the page side to side. The closing DIVs are about six after the main article content. They close content before any sidebar div comes into the page code. This is extremely frustrating because you have a beautiful theme and it has worked for years for me. Now, not.
Hello, thanks for reaching us. Please drop an email for us let’s have a look closer.
Best Regards
It was a plugin conflict, for the sidebar issue. Thank you for your offer to help, all is okay with page layout. Not sure about the bundled plugins with the theme, the older versions, but I’m not worried. Your theme is great, as always. Sorry for the trouble, enjoy your week!
Hi, well good to hear that you’ve sort it out. Thanks again.
Is it compatible with Wordpress 5.8.x ?
Hello,
Currently its working with that version and we are about to release updates for our themes this week, please follow theme updates on your account to stay informed.
Kind regards.
Strange thing happened! Haven’t touched my website in a week, and only updated a retina plugin, but suddenly see that the BuildMe logo replaced our logo in the header, the hours and support header info also defaulted back to yours, and the footer elements reverted to the demo. How in the world does this happen? Any clues?
Hello,
Please make sure 2x logo and normal logo set to your own logo in the theme options panel.
Kind regards.
Mobile menu is not clickable and also the info bar is not showing on the mobile view of the site. This is urgent and critical as the website is on production stage before realizing that the mobile menu is not clickable. I have followed some of the steps in the comments on the site but none is working out. I have sent a private ticket for almost two days with no response
Hello,
Thank you for your patience, we’ve found out custom CSS caused this issue, it should be working as expected now, please clear your browser cache or hard reload your page to test again.
Kind regards.
I notice that the custom css is affecting a whole lots of things on my site. However the major reason for using that is to have the logo banners displayed on my site beside the main logo as attached. Is it possible to achieve this without necessarily using the CSS Hero plugin. The about menu is no longer clickable neither is it opening and other pages are also being messy like the single news page and also the sidebar is not working on the blog. Kindly please treat this critically as an urgent matter.
Hello,
We’ve received your ticket too, please submit your support requests to https://freevision.ticksy.com
We are currently working on your request and will respond you ASAP.
Kind regards.
Social links not showing on my website. How do I fix this?
Hello,
Please check Appearance > Theme Options > Social > General, the icons has to be added into show list.
Kind regards.
I want to add image instead of text in the content info box at the right side of the logo. Also I want to add a shortcode in the section where the address is shown at the info bar
Hello,
Not such an option available currently, your requests requires few changes in theme files.
Please submit your support requests to https://freevision.ticksy.com
Regards.
hello, I don’t want to filter the project by letter order. I want to do it according to date order. how do i edit this?
https://hizliresim.com/7kPfZmHello,
Your request requires serious customization but you can use Essential Grid plugin (included within your theme) to build more advanced grid layouts with many filter options, please give it a try.
Kind regards.
Guys sorry but my support has run out our client instructed lots of changes so we are going for a rebuild, reset the site and went to reinstall and now demo import is not working CCS & JS imports (Theme style) but no content.
Hello, thanks for contacting us. If your support period has over kindly ask you to purchase support service. It’s hard to tell what went wrong at your side. Requires to see things in place.
Regards
Latest download of BuildMe update has a very old version of MasterSlider – maybe a mistake? the version you bundled shows it is a 2017 version, only tested up to WP 5.2. Help. JS-Composer you bundled with latest BuildMe v. 4.6 is old, shows v. 6.2. VERY glad I didn’t update that. Essential Grid latest in your plugins download shows it was the August 2020 version. Your Ozy BuildMe Essentials plugin is two versions behind, it shows Version: 2.3. Rev-Slider is many versions behind, it shows from August of 2020. I just extracted your latest download today, and even though your theme version is correct, all of the plugins are old. Thought you would want to fix that right away. I am glad I manually update the theme. I caught this issue right away before disabling and removing plugins and uploading old ones from your package.
Hello,
With new version of the theme, products has to be verified with purchase key before proceeding for an update.
Please update your theme and then verify the theme and then proceed to plugin update from our plugin repository.
Note: You should deactivate the Master Slider plugin before proceeding to update.
Please use the form on our themeforest profile page if your problem persists.
Kind regards.
That is confusing. I download the latest package, I upload the theme, latest version as always. When you say “Plugin Repository” you mean in the admin dashboard? Okay, so thankfullly I did not upload what you provided in the lastest download. I just should always remember to ignore what we receive in the theme update download, is that correct? My theme is completely licensed, btw.
Hello,
If your theme is verified you’ll be asked to update bundled plugins (if available) on your dashboard, so the plugin updates are automatic now. We can bundle latest version of the plugin with theme package but even that requires the theme be verified.
Please use the form on our themeforest profile page to write us if your problem persists.
Kind regards.
Hello! I am getting this error on theme with this code. Any idea what I need to do to fix this? it’s on several pages.
https://prnt.sc/vszyrmHello,
This is not an error message, this means required plugins are not installed & activated, so the shortcodes are not rendered.
Kind regards.
Do you have any idea which plugin that is?
Sure, BuildMe Essentials plugin which contains support for custom post types, functions and shortcodes. Please follow the guide on your dashboard which informs you about non installed & non active plugins.
Kind regards.
Hello, where is the option to activate the top menu bar in the updated theme version?
And how to set the color options of the blog execrpts back to color white?
Blog options, project options, visual composer also not working after install new theme version….
Even not supporting php7.4… critical errors, only problems with theme update
Hello,
Please update your theme and all of bundled plugins if you’ve updated your WordPress to 5.5,.and also clear your browser cache once update completed.
Regards.
Clearing cache also deletes important info so no option
All plugins are Wordpress updates are done, still nothing
Browsecache deleted, still same issues
Hello,
Please write by using the form on our themeforest profile page and let us see if the issue is related with our theme or plugins.
Regards.
Hello, solution found with updates of Wordpress 5.5.3, downgrade to 5.4 required! https://quadlayers.com/fix-wordpress-5-5-update-issues/ All fine now after downgrade
Except: where is the topmenu location? And how to set blog exceprts back to color ‘white’
Hello,
Responded your mail, BTW you do not need to downgrade, BuildMe compatible with WordPress 5.5 there are many other already upgraded.
Regards.
Hello, 4 days later no action was taken to fix these issues with the theme update. Are you doing something about it?
Hello,
We are trying to help everyone no matter if support period is over or not. We’ve been expecting to get access credentials for your wp-admin panel. We got one email but its not helping, not contain any credentials and asking us for browser login when we try to reach to the given URL, please respond back to our email.
Regards.
Just updated the theme and WPBakery edition just gone: https://prnt.sc/ut5a7t Can you help me?
Hello,
If everything is updated (theme and bundled plugins) please clear your browser cache and try again, this issue related with browser cache.
Kind regards.
A previous builder bought this theme, but no longer provides website services. We need to update the theme (it won’t allow us to on their website anymore and we’re loosing valuable pluggins we use). I have the original purchase code and receipt of purchase, but it was in the other designers account. Can we get this transferred to our account so we can properly update it or how can we move forward without an entire website rebuild? It won’t allow us to put in a formal ticket either because the original contract for support has already ended.
Hello,
Transferring purchase codes seems not possible in envato’s environment. Just get the theme again with your own license and update your site, you will not lost any data (but keeping a full backup of your site is always good, just in case), and please let us know if you stuck, https://freevision.ticksy.com
Regards.
Hello! After theme installation I’ve got several messages [an error occurred while processing the directive] – https://prnt.sc/uej4yd .What is wrong?
Hello,
Your server trying to proceed comments tags like;
<!--#main-->
as server side things. You can contact with your hosting provider, we can also release an update ASAP.
Kind regards.
Thanx a lot! I had to turn off SSI
Thank you for sharing your solution.
Sorry for bothering, but it’s me again. Unfortunately, “Theme Options” are inactive. I can’t click on any tabs (color options, typography, ect.) and make/save any changes.
Hello,
If you have update your WordPress to 5.5.1 please make sure you’ve updated theme and all bundled plugins, then also please make sure you’ve cleared your browser cache before testing.
If you think the issue is not related with theme update, please use the form on our themeforest profile page to write us.
Regards.
Hi evryone,
May I have a big request to speed up the processing of my ticket:
Private Ticket #2525269
Thanks in advance for your help, forgive my rush. Have a good day !
Hello,
Dummy data imported for your site and set like our demo site.
Regards.
is it buddypresse compatible or not ? thank you
Hi, sorry it’s not compatible. Thanks for asking.
I just bought your theme. I must say I am disappointed. It is not one click install. The Widget Data import plugin will not install (See Support Ticket). The link in your online help to download the PSD files is invalid. WP Bakery is out of date and no location to download the latest version on your site.
Hello, thanks for contacting us. Demo data installation instructions available on live docs. If you can’t handle it we do it for you. No worries.
As for download PSD link apologize. Dropbox has lost it. Now it’s updated. We’ll release theme update. Please wait for next theme update.
Best Regards
Can you please check your support tickets. The widget-settings-importexport plugin is no longer available for download on wordpress.org. It was removed on April 13, 2020. How am I suppose to import the widgets?
Hello, yesterday we’ve released an updated. Have you updated your theme?
Best
Will there be any updates or is it better to change Buildme with some other theme?
Hello,
Almost ready, please check again sooner.
Thank you,
Regards.
There no way to show mother that 30 projets in Projets section, I can add by admin area but does not take affect, otherwise, they don´t show up
Í am struggling to solve this
Hello,
Apparently my email was not delivered, so submit another one, access credentials were not working, please check.
Best regards.
I´ve sent another e-mail about this issue
I’ve sent another email about this problem, could you help????
I’ve sent another email about this problem, could you help????
Hello,
I’ve received your email already, and responded and the received your response and responded again
Seems like there are configuration and server issues as I informed you.
Thank you for your patience.
Best regards.
