605 comments found.
Hello, as I change some text of the example store “Search for Products” I need to change the language. Thanks
Hi makiza,
You can use the Loco Translate plugin to translate your site.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Hello there,
I am trying to add a text block to the /shop page. Can you help me? When i add into Wordpress editor/WP Bakery doesn’t look like there are any CMS areas for me to add it.
Many thanks, Brent
Hi Brent,
Please open a ticket here https://skygroup.ticksy.com/ , give us your website information and more details. Our support team will help you.
Best regards,
Hi Team,
I have purchased MyMedi theme from theme forest and now I want support for the mega menu and footer section. How do I reach out to you. Kindly update me
Hi Ak29,
- The mega menu: You see the video at the link https://www.youtube.com/watch?v=zeKxGWkP00M&list=PLbyF_EROfxJSFLNQPtHZ-IkfcZ7MGndJi&index=3
- The footer: You see the video at the link https://www.youtube.com/watch?v=P-HM8mY8UiE&list=PLbyF_EROfxJSFLNQPtHZ-IkfcZ7MGndJi&index=4
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Thanks for the quick response for clearing my doubts, I have raised a ticket as well, Kindly close the ticket as well.
Hi Ak29,
I have replied to your ticket. Please check it again.
Best regards,
I have a problem with contact forms disappearing in other views than desktop. When selecting tablet or mobile I can see the section is greyed out in the builder, but I’m not finding any options to ensure that it does get displayed. How can I change this?
Hi wolfpackdk,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Hello. I’ve installed the theme with no problem, but when I try to use some features they are not working or don’t appear as they do in the template. For example, when I go to the theme options>header options and choose a header layout, it does not appear as it does in the shown options. Would really appreciate the help. Thanks.
Hi kingtempa,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Hi may i know what css library you guys are using for this theme? i need to customize some look and feel
Hi azadarsyad,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Hi Support Team, I’m unable to save any change at ‘theme options’. Whenever i click on ‘save changes’ it is taking me to ‘page not found’ page.
Hi itskawser,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Can I still buy it at an event price?
Hi instock_vip,
Yes, you can buy it at an event price. After purchasing the theme, if you need help, please feel free to open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
Hello, how can i change the style of the mobile menu and not affecting the detskop style
Hi mrfrt,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Hi, how are you?
How can I change the location of “Bestseller” on the category page I want that It will be under the products like at the bottom and not above
Hi ranshtam,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
can support wcfm ?
Hi odaymusic,
You can use WCFM. If you have any problems whic is related with our codes, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Hi, I desperately need help as I was meant to buy the Shopify MyMedi Theme not the Woo Commerce one. Can you please change it across to the shopify one please.
Hi Bmedialarm,
The Shopify version is developed by another author, not us. So, we can not change it for you.
Best regards,
Hi there! How or from where can we change the header of the single products (the products inside the woocommerce store header) ? I don’t finde the “product page” in my WP.
Hi newmediaprojects,
Default the product detais page uses the header layout in Appearance > Theme Options > Header > Header Options > Header Layout.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Hi, Is the theme compatible or tested with Polylang Plugin? Thanks.
Hi burak911,
Thank you for being interested in our theme!
We didn’t test Polylang yet. We recommend that you use WPML with our theme.
Best regards,
Pls make it compatible with elementer too.. Wp page bakery is not user friendly…
Hi jeev2014,
Thank you for using our theme!
We don’t have plan for elementor yet. If you need help about using WPBakery Page Builder, please feel free to open a ticket here https://skygroup.ticksy.com/ , our support team is ready to help you.
Best regards,
Hi “buy now” button in mobile version is transparent or white back ground.. Can put an option to change back ground color and text color of buy now button.. Or send me a custom css. Thanks
Also can you pls send me a custom css to show category description on bottom of category pages.. Now it shows on top.
Hi jeev2014,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Everything is good about this theme, improvements needed is in mobile category filters.. It will be good if add a filter icon on top. If people click on that it shows assigned filter widgets.. So it will look better and easy.. Expecting an update with this.. Overall thanks. For this awesome theme..
Hi jeev2014,
Thank you for your compliments! 
You can configure this layout https://demo.theme-sky.com/mymedi/shop/?columns=4&filter_area=1. For more information about configuring shop layout, please watch our tutorial video https://www.youtube.com/watch?v=Tv_-rOuxG94&list=PLbyF_EROfxJSFLNQPtHZ-IkfcZ7MGndJi&index=5
If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hi I Saw that, but if turn filter on left sidebar of desktop version will go, only in mobile version its good. can you make an option were left sidebar will show on desktop version and filter icon will show on mobile vesrion..so it gonna be amazing.(even desktop filter area, if click filter icon, you can show as row in a box also along with left sidebar, so customers can filter according to given attributes)
Hi jeev2014,
It can be done with a small custom code. Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
i open the ticket and please send me the custom css on that, thanks man..you are the best.
OK . Our support team will reply your ticket soon!
Have a nice day!
Hello,
I am unable to make any changes to the template. I keep getting 404 error.
Please help.
Thank you.
Hi sadeekhassan,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Hi, I want to use alternatives for some plugins like YITH, contact 7, Dokan .. Is there any problem will happen with the theme when I deactivate and delete them?
Hi tameryounes,
If you deactivate or delete them, you will not be used the YITH WooCommerce Compare / Wishlist, Contact Form 7, or Dokan on your site.
If you want to use alternatives for them, maybe they will conflict with the MyMedi theme. You should consider carefully before replacing them.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Hi, I have purchased your theme. However, the end product is not what I expected, after the dummy has been imported. My expectations were to have exactly what is here: https://preview.themeforest.net/item/mymedi-responsive-woocommerce-wordpress-theme/full_screen_preview/29160146?_ga=2.18872240.803868607.1617044670-521738658.1616791491
I have no footer, the version of my homepage is shorter in length, etc. I need your help. However, my website is not functional. Under maintenance
Hi uroy71,
Please open a ticket here https://skygroup.ticksy.com/ , give us your website information and more details. Our support team will help you.
Best regards,
Hi Dear,
It seems I removed the categories you already add it to the team and I can’t add more categories especially to show in the area of categories and even in the main menu.
Can you guide me on how to do this? here is the URL: helloamal.com
Regards, Sultan
Hi Sultan,
Please open a ticket here https://skygroup.ticksy.com/ , give us your website information and more details. Our support team will help you.
Best regards,
photo of prodcut shoud appear at large size it is show by littile only ?
Hi subzero777,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
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