158 comments found.
Hi, please i don’t use elementor can i edit this theme without elementor?
Hi there,
You can use WPBakery, but there is no demo import for this plugin. You would have to recreate all the content yourself.
Let us know if you have any additional questions.
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Hi, where is documentation how to use Property Hierarchical Info shortcode? We need to update Southwark page and we are not able to change data at all. Your included documentation just says – more info in custom shortcodes, but property related are not there. I can see you select property and display apartment information but where and how to set them? Thanks.
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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I found how this work from the plugin code. But you hardcoded order of apartment categories by name (asort), in my language they can’t go by alphabetical order… no plugin for manual reoreder doesn’t work (after deleting asort function).
Hi there,
If you need assistance with our theme’s functionalities and features, please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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Could you please help Me for this one Team
Hi there,
Please submit a request on our helpcenter in the upper right corner and one of our agents will investigate.
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Hello Mikado. I am waiting 3 hours for confirmation email from your helpcenter (it is not automatic reply? 
). WPML is not working correctly, and I have found some bugs. Thanks
Hi there,
Please provide your email address here so we can verify it.
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48h later – my ticket is still open and no answer. Next time I will go to a smaller developer. Cheers
Hi there,
Sorry to hear this however please note that our average response time is around 24 hours. Also, please, do understand that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
We do see that your request has been handled so if you need any further assistance please continue the conversation with our support team.
Thank you for your patience.
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Hello! I want to purchase Hendon theme for wordpress. But I need to test some Image Map Pro add-ons in your theme. Can you give me demo login-password` for testing theme (Demo content – SOUTHWARK)
Hi there,
Thank you for taking interest in Hendon, but unfortunately, we don’t have a test account that you can use. If you have any questions at all, feel free to ask, and we will be happy to answer.
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Hello everyone, I think the work is really great, I only have one problem, I cannot find the setting for this “Request a viewing” button, can someone help me
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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Does this come with WP Bakery ?
Hi there,
Thanks for taking an interest! The theme can be used with WPBakery as well.
Native import method comes with Elementor, so when you run the import tool you will get Elementor content, however, you can switch to WPBakery and use it instead, all the same, shortcodes are included as well. However, WPbakery is not included and you will have to build your own content with it.
Do let us know if you have any additional questions.
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Hello Im interested in this Theme, just a question, can I change color back?
Hi there,
Thanks for taking an interest! If you wish to change the color to black this is for sure possible as you can change the background color, fonts, and different elements to suit your needs.
Do let us know if you have any additional questions.
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Dear, I have problem with instalation, i browse rar file “Hendon” and click instal but after 1 minute I have “The link you followed has expired.”. Can you help me?
Hi there,
Read this article, it covers your problem: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002604097-How-To-Install-A-Theme-Via-WordPress-If there’s anything else, please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
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The theme its created with Elementor and compatible with Visual Composer or u have demo content builded with Visual Composer
Hi there,
Thanks for taking an interest! The theme can be used with WPBakery as well.
Native import method comes with Elementor, so when you run import tool you will get Elementor content, however, you can switch to WPBakery and use it instead, all the same shortcodes are included as well. However, WPbakery is not included and you will have to build your own content with it.
Do let us know if you have any additional questions.
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Hi there,
Thanks for taking an interest! These elements are from the Image Map Pro plugin. You can see its documentation on this link: https://imagemappro.com/documentation/
Please check with the plugin author as they might provide you with additional information about this.
Do let us know if you have any additional questions.
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hello
I’d like to disable the Hendon css style package – Single Property Theme in the image-map-pro-wordpress plugin and use the image-map-pro-wordpress function as on the manufacturer’s website https://imagemappro.com/
If it requires you to buy a license https://imagemappro.com/ I will buy it will it really work? How do I buy a new license at https://imagemappro.com/ and install the plugin?
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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Number applications # 82998 map pro @Mikado-Themes
Hi there,
Once we check we do see that your request has been responded to so please continue the conversation with our support team for any further assistance.
Thanks.
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Please help I have been asking for help for 10 hours, no answer
I wrote back after 20 minutes
Hi there,
Please understand that our average response time is within 24h, anyway your request has been assigned and you will for sure get an answer soon.
Thank you for your patience.
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Hello, We liked the theme. Can we install Turkish, English, German and Arabic languages on the site with the WPML plugin. Can we use the Arabic language on the site with WPML? Thank you..
Hi there,
Thanks for taking an interest!
The theme is compatible with WPML plugin however, unfortunately, RTL is not supported. Anyhow all shortcodes without dynamic shortcodes should be working well on RTL.
Do let us know if you have any additional questions.
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Where to turn off side area?, thanks
Hi there,
Thanks for writing in!
You can remove the side area from Appearance > widgets if you remove the side area opener widget from your Header widget area.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks
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Great looking theme – very slow support from the team (2 to 4 days for single reply).
Not sure if worth to buy.
Hi there,
Sorry to hear this, however once we check we can see that your request has been responded to. Our usual response time is within 24h, though it can be a bit prolonged during the weekend as we do not operate on weekends.
Thank you for your patience.
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Hi there,
Once we check we could see that your request has been assigned and will for sure be answered soon. Our average response time is around 24 hours. Also, please, note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
Thank you for your patience.
Support
Mikado Portfolio part of
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I wish I could post a picture as proof, but sadly, in my case the reply time is higher than 72 hours for each interaction.
Any buyer be aware.
Hi again,
Our response time is a bit longer than 24 hours in the last few months, given the circumstances under which we are operating, but it is far shorter than 72 hours, as you can see in your request. We know that our longer response time is not the customers’ fault, and we are doing our best to reply in the shorted time possible. Thank you for understanding.
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Please dont pretend it is “far shorter” than 72 hours.
Hi there,
Sorry to hear this, however, once we check we can see that your request has been responded to, so for any further assistance please continue the conversation with our support team.
Thank you for your patience.
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It’s me again.
My request was replied to, but not solved.
I go back to your response time, it’s getting even worse. I have not gotten a reply at all this full workweek,120 hours, what can explain this?
I’m close to asking for a refund due to extreme lack of support. My issue was raised 18 days ago and still no proper solution.
Hi there,
Sorry about this, however, our average response time is around 24 hours. Also, please, note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue. Also, we do not operate during weekends so therefor the delayed answer.
Sorry once again and thank you for your patience, we do see that your request got responded to.
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Would you recommend this theme for an actual, complete, real estate site? Not just a single property site?
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The theme is the ‘Hendon – Single Property Theme’. So…does this mean its purpose is only for one property? Can I use the theme for a typical Real Estate site? With featured properties, other properties. Can you see how ‘Single Property Theme’ is confusing?
Hi there,
Thank you for your clarification.
Anyway, we will try to explain this a bit more. On our theme, we do have Property and Apartments which you can use and set to your needs. So you can showcase different properties with their apartments, as well as you can categories both Property and Apartments.
Here you will find our theme documentation which can helo you get familiar with our theme and the options you have with it.
So it is for sure a real estate theme.
We hope we could help you clarify this and do let us know if you have any additional questions.
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Where is Custom css?, need to change this style, image:
.qodef-stacked-images.qodef-image-outline .qodef-stack-image-holder-inner .qodef-stack-image-img-holder:after {
thanks
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
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Hi,
Nice team. I am having trouble styling the custom widgets in elementor. Where can I style widgets like numbered carousel which are used in elementor?
Hi there,
Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
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Hello, I am trying to submit a ticket on your support page, but I keep getting an error : “Your account has not been verified yet. Please check your email in order to verify your account and complete the registration.” – and no email is being sent to me….
I have an issue with the Property Image Gallery widget (http://devsite2020.bonaventureliving.com/property-item/scotts-edge/). When I choose another picture from the gallery below the 1st picture, that picture disappears and there is no way to go back anymore. I think it should either go back and show in the bottom, or there should be an arrow to go back… Are you able to help me with this, please?
Hi there,
Please provide your email address here so we can verify your account.
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It was purchased with this email: Info@cynthiacreative.com
Hi there,
We don’t have this email in our database. Please make sure that this is the email that you used when you tried to create an account on our helpcenter.
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Yes, there is an account with that email, and the theme was purchased there. I will submit a ticket through that account, so there is no confusion.
Hi there,
We have located your request and can see that an agent has responded to it. If you need any further assistance please continue the conversation with our support agent.
Thank you for your patience.
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Hi. How do I make changes to the infomation and images for “Apartment Plans”? I can’t seem to find how. Can you please help? Thanks
Hi there,
Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
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