3288 comments found.
Hi,
Great theme! I’ve bought it as it was recommended in a lot of design blogs as one of the best for Elementor. I’ve installed it on my dev site and activated the purchase code as it prompted me to. I realise now that it’s a one time dealio per licence. Is there anyway to deactivate a purchase code, so I can use it again on my live site once I’ve seen what it can do?
Thanks,
Apologies, should have read the documentation – figured it out now. Thank you.
Hi, Thanks for using Phlox and happy to hear you find it 
Hello. a week ago I bought this template in envato and asked how I could go from the free theme to the pro theme without affecting the content that is already on the air much since I like the style of one of the pro themes. But when importing the content it stays on 27/28 and does not progress from there I have waited up to an hour and it does not pass.
what should I do?
Hi there, you submitted a ticket just around 11 hours ago, so please follow your ticket we help you there
hi there, Tried importing the selected pages, etc. for Green Business and twice it has been stuck on “importing widgets”. Is there not a proper import file i can use instead. Because your server might be down or something. Please advise.
right now. I’m trying again and its been stuck for over an hour on the same position
Hi. I can see that you have been in contact with our support agents. Regarding this issue, I can confirm that the importer is working fine. Both the complete option and the selected data option.
If you are still dealing with this problem, please submit a ticket at our help center as before. Thank you. http://help.averta.net/Hi,
I have Purchased this theme : Phlox Pro – Elementor MultiPurpose WordPress Theme
And I have installed this theme in the local server for testing. Now I completed the work.
Now I want to transfer this site to live domain.
But When I transfer the site on live domain then it asking for license key.
So please provide me proper step how we can remove the licnese key from local server and add into live domain.
Its urgent I need your help.
Thanks
Hello, I just bought the Pro version of Phlox. The website that I currently have is modified on one of the demo versions of Phlox. I want to know how I can change for the Pro Theme without affecting most of my content that is on the air.
Greetings.
Hi. You can simply install the Phlox Pro theme as if this the first time you are using the Phlox. All the content will be safe and also the options and configurations will be preserved too.
If you need anything else, please remember to contact us at our help center: http://help.averta.net/I purchased this thinking that the theme can be used on as many domains as I want like all the other themes I purchased here. After I paid for it, not only I was surprised to learn that it can be only used for for domain but also that I have to purchase it over and over again if I want to use the templates that they come with it!! so if I want to use this design on 4 sites, it will cost me $400+ plus the time to customize and edit etc… None of this was mentioned in the description. I am DEEPLY disappointed. How do I cancel the order and get my money back? you can disable the license number to make sure that I am not going to use any of your templates anywhere.
To the Averta guys: please respond within the next 24 hours and either refunds me in full or allow your users to use the templates as advertised on Themeforest. If I won’t hear back from you by Monday, I am going to file a formal legal complaint to Envato regarding this. Also, do NOT ask me to sign up on any third-party sites such as your “support site”. I am NOT going to provide any information about myself to anyone other than Envato because I am highly concerned about privacy and I have no idea about who you are (you have no mailing address and not even a phone number on your site).
Hi there,
Woow please calm down, I try to explain and make it clear for you 1. First of all All the demos here in Themeforest has regular license and you can only use it on one domain. It is all clear here on their license policy please have a look here for more details https://themeforest.net/licenses/standard
2. IF you don’t use our help center so how we can answer you and support you?! we already mention that to get support you need to use our help center and you should know that when you buy Phlox.
3. You can simply import any of Phlox demos that you want when you have Phlox license and you do not need to pay even 1 more $.
4. The current price of Phlox is $49, so If you want to use in 4 websites then you need to purchase 4 license which would be $196, which if you are an agency then we can have good offer for you in bulk purchase as well. you can simply talk to our agents on our live chats on this page https://www.phlox.pro/go/
5. After all these explanation,please note that I am answering you on weekend which is not a working day bcz we do care about our customers, we do not want to see you this much angry so it is ok we accept your refund while we have to reject based on refund policy on Envato. So please simply submit a refund request and try to have a happy weekend
Regards
I purchased your theme because your ad description states “150+ templates for $49 not 1 template per domain and you have to pay an extra $49 for each domain”. Your ad even highlighted “One Time Fee”. This is a CLEARLY misleading and not a very honest marketing strategy. Whether you work on the weekend or not, is kinda irrelevant and not my business. We all work on weekends these days to support our clients and you’re not doing anything special. Also, it will be better if you respect your clients rather than writing them condescending and passive-aggressive “answers” here. You can keep the money. Very disappointing experience.
By the way we do not want to see you this much angry so we can accept your refund request, please submit a refund request
Wish you the best
support team is not responsive!
Hi. I checked and it seems that you have not registered in our help center. Please register and submit a ticket under the Phlox Pro category. Our support agents will respond to you ASAP.
How to register and submit tickets: https://docs.phlox.pro/article/238-submit-a-support-tickethi, i left a message in the support area, but i haven’t received a reply for weeks, thanks
Hi. We have responded to your ticket. Please note that the reason for the delay was that your premium support license expired and your ticket was submitted in the Phlox Free category. It would be great if you could extend your support to have premium support as well
We do our best to provide on time support but for free users, it may take some time. Thank you.
I was about to buy when I decided to read the comments before, so I found out that you were on sale and it was for $29… Make it $29 and check how many you will sell more…
Hi, Firs of all we are happy you like PHlox, about the price as you know when an Item goes on sale then it has better price but sale only happens on special events, wecannot always be on sale, But I am sure if you buy Phlox you will see its worth the fee, normal price for a WordPress theme is mostly $59, but still we try to keep our price to $49
Best Regards Averta
Hello, a quick question. Is your theme works fine only with Elementor pro builder or do I need something more?
Hi, If you are talking about builders, I have to say we do have our own elements for Elementor and our own header and footer builder which all works with Elementor free and all our demos are using only Elementor free and our own elements if you mean the theirs party plugins, then please let me know what exactly do you mean?
Hi there,
I have found a bug in your demo dubbed “Medical”
If you are using submenu and you open an inner page, submenu items stays beneath page title bar and becomes unclicklable. I guess a css trick would solve this. Can you help me with that?
I checked out some Elementor themes and decided for Phlox Pro, but it’s now $ 49 instead of $ 29. That’s a little too much for me.
Is there a chance for a lower price in the next few days?
Hi, We are happy that you choose Phlox. about the price I have to say on that time it was on sale, and I don’t think it has sale in near future.
Regards
Hello. How to disable cookies message popup. Thanks in Advance
hello, How to change the TEMPLATEtype, e.g page to Footer?
Hi, Please submit a ticket on our help center http://help.averta.net/
Hi team, is there someone that can address our support ticket and work through items with us that doesn’t involve hour long breaks between communication? We started to make a tiny bit of progress but now we’re stuck waiting hours again. I understand there may be time zone differences, but this continues to push timelines back.
Our issues are:
1) logo was not displaying in the header on homepage (seems to be fixed)
2) logo is still not displaying in header on other pages
3) the header actually does not appear on the page until you begin to scroll down, we need it to show immediately on page load and when visitors are at the top of the page.
4) When duplicating content/pages, it does not keep ANY of the styling – is there a way around that to make sure when we duplicate pages it keeps all of the proper styling and elements being used?
Hi there, As you may know all your questions has reply on your ticket please follow there
Hello.
Since your technical support didn’t believe me and informed me that you didn’t have any errors. I am writing here about a global bug Woocommerce + Contact Form 7
The bottom line: Field of updating your theme and Woocommerce plugin Contact Form 7 form stopped working. It simply does not send emails.
At first it manifested itself like this: the user added a product to the cart, and then wanted to send a message through the form on the pages:
https://demo.phlox.pro/shop-walmart/about/ https://demo.phlox.pro/shop-general/about/And the message is not sent, “ajax-loader” is constantly spinning And when viewing the browser code, these errors appear:
Failed to load resource: the server responded with a status of 403 () https://demo.phlox.pro/shop-general/wp-json/contact-form-7/v1/contact-forms/320/refill?_locale=user Failed to load resource: the server responded with a status of 400 () https://demo.phlox.pro/shop-general/wp-admin/admin-ajax.php?action=rest-nonce Failed to load resource: the server responded with a status of 403 () https://demo.phlox.pro/shop-general/wp-json/contact-form-7/v1/contact-forms/320/feedback?_locale=userNow, in your demo stores, the error began to appear immediately even before the user adds the product to the cart.
I thought only I had such a problem, but no, this is a global bug. I tested your demo stores in different browsers in incognito mode, and the result is deplorable. Messages are simply not sent via Contact Form 7 and the “ajax-loader” is constantly spinning and the errors that I wrote above appear.
I cannot believe that only I have such a bug, since your demo stores also give this error and there are threads on the forum.
Read the branches, and I think you will understand what is going on:
https://wordpress.org/support/topic/contact-form-7-spins-with-woocommerce-enabled/ https://wordpress.org/support/topic/getting-http-403-and-http-400-responses-when-submitting-form-or-refreshing-nonce/ https://github.com/woocommerce/woocommerce/issues/28364 https://github.com/woocommerce/woocommerce/pull/29542 https://github.com/woocommerce/woocommerce/issues/23682Hi, woow so long comment. Thanks for the details and your feedback.
We have checked this issue and so far, the only problem way from the Autoptimize plugin. This needs further investigation and our dev team is currently checking but I can confirm that at this moment, with Autoptimize being disabled on the live demo servers, the Contact Form 7 plugin works just fine.
Anyway, we appreciate your feedback and heads-up This can help us makePhlox better and better. Our team is working on this to fix what seems to be just a caching or minification problem.
Thank you very much
Thanks for working on the problem! Glad for the quick response of the technical support.
You are welcome
Hello! I have imported How do edit Shop Custom Widget Area i.e add widgets in it. I imported Cosmetics shop demo.
Also i would like to change the default image behind the page title.
Thank You
Hi. That widget area is actually a sidebar and you can change its widgets from Appearance > Widgets. And the image is set using a custom CSS in the Customizer panel.
For that and any further question, please contact us at our help center: http://help.averta.net/How can I disable all the effects on everysite?
How can I change the color of the buttons 1&2&3 in slider?
How can I disable all the animations in the content?
Just remember to provide clear details for faster results.
Absolutely beautiful themplates. I was so tempted to buy however each and every template has so many bugs. Here are few examples.
https://demo.phlox.pro/shop-organic/Add an item to cart and the quantity box isnt showing how its supposed to show. Also on phone its obviously not responsive, the whole product price section.
All of the templates their cart section is not responsive on the phone.
I wish templates are well tested before released so users are not frustrated when they try on their end.
Overall i would say
Template Designs are 10/10 Responsiveness 7/10 User Experience 8/10
I hope you guys will make improvements to the theme. Special thanks 
Why do you incorporate the ratings/comments of the lotus theme here? is Phlox based on the lotus theme or are you just trying to get more sales/comments/ratings here for a newer theme? This is very irritating.
Hi, we changed the name of Lotus to the Phlox a few years ago, then we asked Envato to change the slug but they did not accept that. So a short answer would be, Phlox is our only theme and you are on its comments section already
