47 comments found.
On mobile view menu not working, only showing logo, please provide solution ASAP..
Any Update on menu not working on mobile view, please resolve and provide solution ASAP.
Problem resolve done.
Hello,
We are glad that you have resolved the issue. Thank you for informing!
In case you come across any difficulties, our Tech support team will be glad to help you at https://themerex.net/support/
Regards.
How to hide and change mouse pointer on over an object, Please resolve ASAP.
Hello,
You can disable the mouse helper globally or replace the image in the Theme Panel (WP Dashboard) > ThemeREX Addons > Mouse helper section. Please review the screenshot: https://prnt.sc/uaqje7
In case you have any further questions, please provide the details in your support ticket at https://support.themerex.net/ticket/41328 and get qualified assistance.
Regards.
Hi, I am struggling to set up new payment gateway and having some other issues, do you have documentation on this?, download package does not include and documentation or guide. Any guide to setup up pages and important function. without guide I have no idea what to do. Help would be appreciated. kind regards
Also, how keep certain homepage without deleting the rest demo homepages.
Hello,
Thank you for choosing our theme!
The package includes WooCommerce plugin that allows you to set up payment gateways. Please check this guide – https://docs.woocommerce.com/documentation/plugins/woocommerce/getting-started/sell-products/core-payment-options/
Here is the theme documentation file – https://reprizo.axiomthemes.com/doc/
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.
Thank you!
hi this theme not available on Envato elements?
ok thanks
Thank you for choosing our theme!
Our Tech support team will be glad to assist you with any questions you have. Just submit a support ticket at https://themerex.net/support/.
Have a great day!
hello , i have a problem with importing media it stops on 99.47 % and demo’s images are not showing
Hello,
Thank you for contacting us!
In case demo data installation is stuck and, you can manually install it by downloading the demo.zip archive from our server: LTR version or RTL version Extract the archive to demo/ folder and upload this demo/ folder to wp-content/themes/reprizo directory.
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
The elementor showing error when i m trying to edit a page. After disabling the ThemeRex Addons, it will work, how to resolve this ? I am wondering anyone who bought this theme face this?
Hello,
Thank you for contacting us!
Please ensure that all the bundled plugins are updated to the latest version using Themerex Updater plugin included in the package. Feel free to follow these instructions: https://reprizo.axiomthemes.com/doc/#installation_theme_update
In case the issue persists, please provide your website details at https://support.themerex.net/ticket/37966
Regards.
Hello,
Thank you for your interest in our template!
We cannot guarantee the theme full compatibility with third-party plugins as we have not tested them together. However, you may try using the plugin with the theme. In case some extra stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you. To get started, please submit a request to “Get a free quote” category at https://themerex.net/support/
Regards.
demo not working
Hello,
Thank you for contacting us!
The issue with the demo site has been successfully resolved. Please check – https://reprizo.axiomthemes.com/
Regards.
Awesome, thanks!
Really love the look of this theme, but had a question? I see some product pages have a dropdown for color variables (black or brown strap), but choosing one doesn’t change the photo. Is that built into the functionality at all? I’d like someone to see the color they’ve selected.
Hello,
Thank you for your interest in our theme!
Absolutely! The theme fully supports variable products. When a specific color is selected, the respective image of the product with this color is shown and is changed when another color is chosen -https://prnt.sc/103ko7v This option is not displayed on the demo version since it is for demonstration purposes only.
Regards.
Facing ‘preview could not be loaded’ error with elementor.
Facing ‘preview could not be loaded’ error with elementor, i was try with elementor latest or old version but no any impact with issue, please provide solution ASAP.
Hello,
Thank you for contacting us!
Please provide your website details in the support ticket at https://themerex.net/support/ Our Tech Support team will assist you with the issue as soon as possible.
Thank you!
Hello, great theme! Presale question: is it compatible with Visual Composer? Thanks
Hello,
Thank you for your interest in our theme!
This theme is built with Elementor. It is one of the most user-friendly page builders.
In case you have any difficulties using Elementor, please submit a support ticket at https://themerex.net/support right after the purchase. Our Tech support team will be glad to assist you.
You can also review these themes created with WPBakery:
1. https://themeforest.net/item/jewelry-watches-online-store/19059780?s_rank=1
2. https://themeforest.net/item/custom-made-jewelry-manufacturer-and-store/19238156?s_rank=2
Thank you!
thanks for your reply.
Hi, is ups shipping method and product search included in WooCommerce?
Hello,
Thank you for your interest in our theme!
The template includes product search at https://reprizo.axiomthemes.com/shop/ Please review the screenshot – https://prnt.sc/xdjyx6
To add ups shipping method an extra plugin is required (https://wordpress.org/plugins/flexible-shipping-ups/ or https://woocommerce.com/products/ups-shipping-method/, for example) In case some additional stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you. To get started, please submit a request to “Get a free quote” category at https://themerex.net/support/
Regards.
I just bought the theme but when I install it, ThemeREX Addons plugin won’t activate.
I had to upgrade to PHP 7.4
Hello,
Thank you for contacting us!
In case you have any further questions, please provide the requested website details at https://support.themerex.net/ticket/28628 and get qualified help.
Thank you!
Hello! I’m using an inner ready-made page for my home page, but the top section is missing. Will you help me? Thanks, BinisG Binis.gr
Hello,
Thank you for getting in touch with us!
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.
Thank you!
Please can you tell me how I can change the logo and settings for the overlay menu shown on smartphones?
Hello,
Thank you for choosing our theme!
The logo for the mobile menu can be changed in Appearance > Customize -> Logo and Site Identity. Please review the screenshot – https://prnt.sc/vuxm4q
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hello! I’d like to get more information about MultiLanguage use. I red in comments that there is .pot file which is editable via Poedit. However my goal is to have multilanguage web page – ENG, DE, CZE and so on. On your website are active buttons like “Buy now”, “View prices”, “Learn more” – and Im not sure how well do these buttons work with WP plugin Multilang.
Lalalando.
Hello,
We appreciate your interest in our template!
We cannot guarantee the theme full compatibility with WP Multilang since it is a third-party plugin, and we have not tested them together.
However, the template supports WPML plugin for a multi-language website. Please feel free to use it.
Regards.
Hello, thank you for your answer.
So will I be able to change language of buttons like “Buy now”, “View prices”, “Learn more” with your recommended WPML plugin ?
A great theme and excellent support. Totally recommendable.
Hello!
Awesome template!
But my page keep having this issue with the menu layout, when i resize it a little bit the menu layout disappear entirely.
It only works when i’m on fullscreen, but a little resize and its gone.
Could yo please help me?
Hello,
Thank you for choosing our theme!
Please provide your website details in the support ticket at https://themerex.net/support/ Our Tech Support team will assist you with the issue as soon as possible.
Thank you!
Hello,
I would love to help you, but our support assistance is provided via tickets only at https://themerex.net/support/ We are not able to provide detailed support in the ThemeForest comments section.
Could you please provide the requested website details at https://themerex.net/support/ and get qualified help? Please rest assured that we will do our best to make you entirely satisfied with our service.
Thank you!
Hi,
I need to change “Buy Now” text from products section. How can i change this text. could you please help?
Hello,
Thank you for contacting us!
“Buy Now” text can be changed in the theme language file. Here is the guide: https://themerex.net/wp/how-to-translate-a-wordpress-theme-using-pot-language-file/
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.
Thank you!
Hello, I’ve bought this theme and noticed the cart icon isn’t showing on mobile. Why would this be? Thanks
Hello,
Thank you for choosing our theme!
You can easily show the cart icon on mobile using Elementor Page Builder: https://prnt.sc/ulnyle. It is hidden on the demo.
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
HI there, I really like the theme and would like to purchase it 
. I noticed that on mobile (home 2 and home 3) the images with models in the revslider are hidden. i just wanted to check with you if it is possible to turn them visible on mobile? Tnx in advance for you reply. Best regards
Hello,
Thank you for your interest in our themes!
Sure! You can unhide the images in the RevSlider on mobile.
In case you need further assistance after theme purchase, Our Tech support team will be glad to help you with any questions on customization. Just submit a support ticket at https://themerex.net/support/
Regards.
