Hi there,

Thank you for reaching us!

Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

Thanks

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Hi there,

Please send us a mail and include your purchase code and one of our agents will assist you.

Support Edge Portfolio part of Qode Interactive

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Hello there,

Thank you for reaching us!

The theme is compatible with the latest WordPress 5.7 version, however we do recommend that you check this article here and try the suggestion from the article.

The issue could also be caused if you have a caching plugin. It is important that cache plugins stays deactivated when updating.

In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.

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Hello there,

Thank you for reaching us!

Since theme uses WooCommerce plugin then the default ‘My Account’ page added by WooCommerce plugin can be used for users to login/register and to track orders ( please check the documentation for this page in this link ).

The checkout page is also the default WooCommerce page generated by template files and it cannot be edited using the page builder plugins.

If you have any additional questions please let us know.

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Hi there,

Thank you for reaching us!

Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

Thanks.

Support Edge Portfolio part of Qode Interactive

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Hi there,

Sorry to hear this, however if the update was performed correctly you should not have any issues with it.

Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.

Also please check if you have in Plugins, activate the page builder plugin.

At the moment we cannot access your website to check for potential issues.

Thanks.

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Hi Support!

You said me: “Also please check if you have in Plugins, activate the page builder plugin.” Yes is activated in my web in version Versión 5.6, but for updating to 6.5 is necesary purchase, thats correct?

On the other hand, for 3 days I have all the other plugins updated and the web working perfectly, but I just updated the Barista Theme to the latest version 2.0 and the problems reappear, the whole web was ruined. Design details such as dividing lines between photo and text disappear, product purchase buttons disappeared, the cart icon disappeared, right now you can’t even make a sale … and many other things.

Right now I have a big problem with the web and I don’t know how to solve it, let’s see if you can help me, thank you very much.

Many thanks!

Hi there,

Once we check your website does use an outdated version, so please update it according to our tutorial that was provided. Also if you need an immediate update of any of the plugins, please send us a mail to our help center and and one of our support agents will provide you with latest versions.

Also please read this article here.

We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thanks for taking an interest! Unfortunately, RTL is not supported. Anyhow all shortcodes without dynamic shortcodes should be working well on RTL.

And when it comes to WPML you should know that all our themes are compatible with it and you can read more about it here.

Do let us know if you have any additional questions.

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Hi there,

Thanks for writing in! This error occurs if the web page includes maps API more than one time. Please check if you have included maps API more than one time, if you have, remove excess ones.​​ If you are using any third party plugin for Google maps make sure to deactivate it.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Actually it was EventON plugin which messed up the map, even though API key was not entered into EventON.

Now its solved, thank you!

Hi there,

Glad to hear this!

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Hi there,

Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.

If you have forgot to deregister it, then we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thanks for writing in! It is compatible and you can update the WP version, but please read this article here.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thanks for writing in! Please check our article about how to setup your Google map which can help.

We hope this helped and if you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Please read this: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002367198-Do-Qode-Interactive-Themes-Support-RTL-Right-To-Left-Text-

Let us know if there’s anything else!

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Hi there,

We haven’t tested it with Squarespace, and we can’t guarantee it will work.

Let us know if there’s anything else!

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Hi there,

if you need an immediate update of any of the plugins, you can always send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and one of our support agents will provide you with latest versions.

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I found it through a response to a different issue – there is a Widget space Right from Mobile Menu – I have added it here and it works fine

Hi there,

Possibly your purchase was not processed yet, so please try it out once again to submit a ticket.

Thank you.

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Hi there,

Thanks for writing in! The shopping functionality is handled via WooCommerce plugin, which should have all these options by default. If not, you can always install some official extension which will help you achieve this functionality to suit your needs.

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Hi there,

Please submit a request on our helpcenter in the upper right corner and one of our agents will provide you with the latest version.

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Hi there,

Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.

Support Edge Portfolio part of Qode Interactive

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Hi there,

Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.

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Hi there,

We appreciate your suggestion, we will pass this on to our dev team and they will consider it.

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