172 comments found.
Hai,
I have purchase youre skymax wordpress theme, but i can’t install the demo content install. Can you help me for demo content install?
Thanks before
Hello, Dear Customer. Please read this article about how to install the theme with demo: https://mwtemplates.ticksy.com/article/12433/ If these steps will not help you – submit a private ticket at https://mwtemplates.ticksy.com/ Best Regards!
I can’t install the demo content, I just get a red exclamation mark
Hello, Dear Customer! Please check your content at front-end, if all new pages are present, but some images are absent – install this plugin: https://wordpress.org/plugins/regenerate-thumbnails/ and click Tools => Regenerate Thumbnails => Regenerate Thumbnails for all attachments. If all these steps will not help you – submit a private ticket at https://mwtemplates.ticksy.com/ and we will assist you. Best Regards!
Failed to copy: /home/**/public_html/wp-content/uploads/2019/01/tibkjuen.php
Hello, Dear Customer. Please submit a private ticket at https://mwtemplates.ticksy.com/ with the following info:
1. Link/login/password for your cPanel or similar hosting control panel.
2. Link/login/password for your WP Dashboard.
Often, to fix the problems, it’s necessary to perform some changes or upload updated scripts in the theme’s/WordPress configuration files, so we request these details to solve your issue.
Best Regards!
Hi, guys! I attached a logo image and the theme is showing both, logo image and text logo. How I can hide the text logo? I deleted the text but it shows it. Thank you in advance!!
Hello, Dear Customer!
In order to increase logo and hide logo text – please click WP Dashboard => Appearance => Customize => Additional CSS and paste this code here:
a.logo .logo-text {
display: none;
}
a.logo img {
max-height: 150px;
}
.s-pb-lg-50 > [class*='container'] {
padding-bottom: 10px !important;
}
.s-pt-lg-50 > [class*='container'] {
padding-top: 10px !important;
}
Then save changes and check results at front-end. You’ll receive this result: http://prntscr.com/qkrl4a
Best Regards!
Hi, after updating the template, Slider Revolution and image carousel do not work well on Safari. What can I do with this?
Hello, Dear malgorzatagulewicz!.
Please submit a private ticket at https://mwtemplates.ticksy.com/ with the following info:
Link/login/password for your WP Dashboard and we will assist you.
Best Regards!
Hi, I can’t see how to open a new tab in the browser from the social icons in Team Members. I have tried to add target=”_blank” in various formats into the URL field but open a new page. Thanks in advance.
Hello, Dear Customer! For better assistance to customers now our team provides support via https://mwtemplates.ticksy.com/ Please submit a private ticket at https://mwtemplates.ticksy.com/ with the description of your request and we will assist you. Best Regards!
Can’t seem to install rev slider plugin.. the provided plugin does not work, the plugin from the WP repository – throws a curl – timeout error.
Can’t install demo content – throws a curl – timeout error.
A private ticket has already been sent, in case you guys decide to write back to me with your standard reply.
Hello, Dear Customer! Thank you for the ticket. We have replied to you. Please check. Best Regards!
hi- i am trying to install the plugin : slider -revolution . i have donwlon the token code form the enovato market – but it is not valide . pls adivce
Hello, Dear Customer. Please submit a private ticket at https://mwtemplates.ticksy.com/ with the link/login/password for your WP Dashboard and we will assist you. Best Regards!
hi- i have purchased your theme – how i can install the theme with the all content and media. I have installed the theme + plunges + activated but i want to use your premade template ? i do not want instell the webite as is in enovato market – pls advice
Hello, Dear Customer! Please read this article about how to install theme with demo-content: https://mwtemplates.ticksy.com/article/12433/ If these steps will not help you – submit a private ticket at https://mwtemplates.ticksy.com/ and we will assist you. Best Regards!
Hi, I would like to remove the white “Skymax” logo. The white outline and the text, entirely.
I went to Customize > Theme Header Section > Logo and I removed the “Skymax” text so that the line was blank, but now it’s populating with “Tahoe Wireless”
You can see, here: https://9bx.310.myftpupload.com
Please advise.
Thank you,
Hello, Dear Customer!
To logo text – please click WP Dashboard => Appearance => Customize => Additional CSS and paste this code here:
a.logo .logo-text {
display: none;
}
Then save changes and check results at front-end.
You’ll receive this result: http://prntscr.com/13i8kfb
Best Regards!
Nice theme
Hello, Dear Customer! Thank you! If you’ll need our help – please submit a private ticket at https://mwtemplates.ticksy.com/ Best Regards!
Hi, are you thinking of making a discount soon? I would love to buy this theme.
Hello, Dear Customer. Please submit a private ticket at https://mwtemplates.ticksy.com/ with the link/login/password for your WP Dashboard and we will assist you. Also include a screenshot of your request. Best Regards!
Greetings!
I purchased the skymax theme. I just want to ask how long does it take to successfully install the demo theme (under Tools>> Demo Content Install)? The status of the installation, for some reason, is still on “Directory Cleanup”. It’s been a whole day, and still the status hasn’t changed. I thought it was a browser issue thing. So from Safari, I tried to perform the installation using google chrome this time. Still, the same thing is happening. I hope to hear from you how to address this concern. Thank you.
Hello, Dear Customer. Please submit a private ticket at https://mwtemplates.ticksy.com/ with the following info:
1. Link/login/password for your cPanel or similar hosting control panel.
2. Link/login/password for your WP Dashboard.
Often, to fix the problems, it’s necessary to perform some changes or upload updated scripts in the theme’s/WordPress configuration files, so we request these details to solve your issue.
Best Regards!
Hello, I want to know how can i change the header tittle of the products page, i don’t want it to say “shop”, also i have noticed that it change automatically with the ohers pages but with this one it didn’t happen.
Hello, Dear Customer! Please submit a private ticket at https://mwtemplates.ticksy.com/ with the description of your request and we will assist you. Best Regards!
Hello, Dear Customer! For better assistance to customers now our team provides support via https://mwtemplates.ticksy.com/ Please submit a private ticket at https://mwtemplates.ticksy.com/ with the description of your request and we will assist you. Best Regards!
Thank you, I already submitted a private ticket, what is the approximate response time?
Hello, Dear Customer! Thank you for the ticket. We are processing your request. Please check the ticket # https://mwtemplates.ticksy.com/ticket/2754519 Best Regards!
Hi!
I am trying to change the SKYMAX from the header and I can not. Is it an image or just plain text? Where I can change it?
Thank you in advance! Greetings.
Hello, Dear Customer. Please submit a private ticket at https://mwtemplates.ticksy.com/ with the link/login/password for your WP Dashboard and we will assist you. Best Regards!
Hi, guys!
I just purchased the theme right now. It seems a great theme but I am having an issue. Could you help me, please?
I uploaded the theme and my WordPress is not recognizing the theme because I changed the name of the folder. It just works if the folder name is “skymax”. Can I change the name of the folder?
Thank you!!
Hello, Dear Customer! Please note, that if you want to rename a theme – that’s not a good idea. Such steps may break a theme or lead to unexpected issues. Each theme contains its unique IDs, classes, and code which are connected directly with a theme’s name. The renaming may break these connections and you will lose a theme’s functionality and correct appearance + you’ll miss the future product updates. Best Regards!
Hello, Could you please help me with an error that I am getting on the web page, please?, I got these ones:
errors (2):
1) Failed to load resource: the server responded with a status of 404 () 2) js?v=3.25&language=es&libraries=places&key=AIzaSyDg74sv0hJ_XCK9XZkk68Hl-FKBYkCBWRk&ver=3.25:75 Google Maps JavaScript API error: ApiNotActivatedMapError https://developers.google.com/maps/documentation/javascript/error-messages#api-not-activated-map-errorwarnings (5):
1) Google Maps JavaScript API warning: RetiredVersion https://developers.google.com/maps/documentation/javascript/error-messages#retired-version
2) DevTools failed to load SourceMap: Could not load content for https://www.iguitronic.com.ec/wp-content/themes/skymax/js/vendor/bootstrap.bundle.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
3) DevTools failed to load SourceMap: Could not load content for https://www.iguitronic.com.ec/wp-content/themes/sourcemaps/main.css.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
4) DevTools failed to load SourceMap: Could not load content for https://www.iguitronic.com.ec/wp-content/themes/skymax/css/bootstrap.min.css.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
Thanks for your help,
Regads
Hello, Dear Customer! Thank you for your requests, but this dashboard is for pre-sale questions only. Please submit a private ticket at https://mwtemplates.ticksy.com and we will assist you with great pleasure. Best Regards!
Is that ticketing portal included are just non working pages?
Hello, Dear Customer. Please submit a private ticket at https://mwtemplates.ticksy.com/ with the link/login/password for your WP Dashboard and we will assist you. Best Regards!
Hi, I purchased the theme SkyMax. And whenever I try to instal it, I receive the following message:
Fatal error: Array and string offset access syntax with curly braces is no longer supported in C:\xampp\htdocs\newmyb\wp-content\plugins\snazzy-maps\additional_php\SnazzyMaps_Services_JSON.php on line 156
However, I updated and activated Snazzy maps but still got this error.
I look forward to hearing from you and thank you in advance.
Forgot to mention that i’m using Xamp on local host
Hello, Dear Customer! Thanks for your nice question. As we know, the latest version of the XAMPP software uses PHP 8.0 version. But the latest WordPress version 5.6 is compatible with PHP 7.4, but not higher: https://wordpress.org/about/requirements/ We suppose that this moment causes the issue. Please switch your PHP version to 7.4, or, if it is not possible – try to use another local server, for example, https://ampps.com/ Also, don’t run 2 local servers at the same time. Best Regards!
Hello,
We have already purchased your theme on 2019 (I can send you my purchase code if you’d like). I have tried to contact you from your support webpage at https://mwtemplates.ticksy.com/, but because my support licence has expired, I cannot submit a ticket. So, the only way to contact you and ask for a prompt answer is to post in the comments section.
You are very well aware that latest versions of WordPress, 5.5.3 and 5.6 are very demanding in terms of JavaScript libraries. Your theme is not compatible with latest WordPress versions. 1 year has passed since your last update and yet, no update…. I also read on the comments section above, 5 months ago, someone asked you about update of Unyson and you answered “Unyson update coming soon”.
I am surprised from you, as an Elite Author in Codecanyon that have neglected and abandoned this theme. Considering how critical is to keep your reputation on top level, I would expect you to be very clear on the following questions:
Even though, you should have ALREADY provided an update to this theme, are you planning to provide an update on this theme ???
If I purchase and extend my support licence, will you update the theme within 6 months? If NOT, will you refund me ?
Hello, Dear Customer. Thank you for these questions. We know about the new terms for JavaScript in the latest WordPress version. Our team is working on these issues. But for this day, our theme works fine with the latest WordPress version: http://prntscr.com/wmny7w http://prntscr.com/wmnz0j All content is possible to edit and the theme doesn’t generate any errors with WordPress 5.6. If you wish to purchase our theme – we offer you the following steps: first, we will inform you about the latest updates – then you may buy the products. Best Regards!
